General Help and Questions

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I would love to have this feature added, but do not see it except for some discussion about it a couple years back.  I do set up reminder emails to myself, but would still like to have a checklist tied/within the booking info that I can see have been completed. Any advice is welcome on what others are currently using. Thank you!

Hmm, I think that's usually the name, or perhaps company name, in the Profile in your Vrbo account?  You should be able to change that somewhere, or, reach out to Vrbo support for assistance in doing so.  This is not controlled by OwnerRez.

I just got my VRBO listing approved earlier this week. I noticed that it says "Hosted By: Condo"... I've searched and looked over everything and cannot find where to change this. Anyone ever have issues like this and can lead me in the right direction?

Thanks! 

It is best not to ask for an OwnerRez review from your Airbnb and Vrbo guests - you're better off letting them write the review directly in those channels, and then import it from there into OwnerRez.

I've noticed that a few of my guests have "reviewed" more than once. I have a trigger sent to email, and text the review link to the guests 1 day after check-out. So my question is this, is it possible for them to be getting a request from Airbnb AND myself? Or since I'm using the API with ABB, my review link is essentially the same as if it's coming from ABB?

Do I need to send a review link to them if they are already getting one from ABB & VRBO?

I went back and adjusted my settings to only send out the review link to those who direct book, as I don't want to annoy people and having them fill out a review more than once. 

Thanks! 

Please write in to the Helpdesk with a screenshot of what's wrong, so we can take a look.

Well, I was doing month-end financials and in my Vrbo booking statement (the line-by-line CSV version), I noticed a reservation number listed twice, and the second line had a PPB fee of $0.25.

I then pulled up the booking in OR and found that I had added a $5 shipping and handling fee to mail a guest a lost item:

So yeah, this is definitely happening--and it's kinda silly in cases like the one above: why should Vrbo get a cut of the postage I paid for to mail the guest's item home? No other segment of the travel industry does anything like this--Vrbo shouldn't, either.

How do I remove text from the description headline?  It's requiring I have something in that line and I don't know why.... it wasn't there when I created our hosted website.  Now I have to have it and the wording is RIGHT in the middle of my photos on my home page. People have commented it's "odd placing".

Any help to remove this?

All the messages are displayed, because it is not uncommon for clients to incorrectly set their triggers and exclude listing channels when they didn't mean to.  It's useful to be able to see what messages won't be sent, verify why, and confirm that in fact that's what you wanted.

Hmm... no replies at all.  Did I post this in the wrong area, or is this something not worth discussing :-)

Glenn

Ok, thank you for clarifying that. 

VRBO is currently canceling my previous account and it should be resolved in the next day or two. Then I can go about the better way through OwnerRez. 

Thank ya'll so much for quick responses and excellent customer support. I know our questions get repetitive! 

While you are setting up a new integration from within OwnerRez, in the process Vrbo will ask you to log in, but, there will also be a link to create a new Vrbo account, which is what you want.

Note that for this to work, you must be fully logged out from Vrbo before you begin the process in OwnerRez.

Thanks for this response and info!

I do have a business email I can use for this next go round. I can use a different phone number too of needed. But will VRBO link them together when I use my first and last name?

Also, do I create the new log in info on VRBO before I start the API Integration? Or does that part take place during the Integration?  OwnerRez instructions say i must mark "yes" that I have an account already.

Hi Celia,

You are correct, if you have any form of an account already created that triggers the longer API connection. The shortcut only works if the Vrbo account is created during the API process. 

The option is totally yours, if you're OK creating a new account then that will give you the faster API option which is likely preferable. Just keep in mind that a new account would require a different email address and different contact phone number. It's best to have as much detail unique between the accounts as possible to avoid Vrbo trying to link them together when you create the new one.

If you need any assistance with the process, write in to help@ownerreservations.com and we'll be glad to work with you on it.

We're aware of this issue, and there's a fix scheduled for the next release.

There's no function for recurring blocks - you'd need to set up a separate block for each year.

I don't want to allow bookings at my place during the Christmas period. Is there a way of blocking 20th Dec - 4th Jan every year on a reoccurring basis? Or do I have to do it every year?

I just went live on VRBO a week ago. They have my sleeping arrangements all wrong and I've spoken to them many times and they cannot correct it. I can't correct it from my dashboard. 

That prompts my question:  I heard if I had created the vrbo API account in OwnerRez it would have been completed in 2 weeks or less. All I've done so far is bring my basic VRBO info over, but I haven't started API Integration yet. I was still told I did too much and it would be months from when I start now??

So, should I just create a new VRBO (no bookings yet or anything) and then do the API Integration the quicker route?  That would be two birds, one stone on correcting my VRBO and API faster?

Sorry if this was long. Very frustrated. 😩

What is the trick to plugging in specific dates for making reports (in any/all categories)! It is practically IMPOSSIBLE to keep the date that I selected to actually stay in the tab!
I will select a date, on "from" tab and then try to select a date on the "to" tab and then this happens:

• dates revert back to what was originally there when I started
• I have the dates I want finally set in the from-to tabs and hit apply only to get a different date all together
• I'll have the from date finally stick...but when I go to from- with the date clicked on to the one I want it changes the from date to read as from date
• I finally get the actual dates I want and it won't let me apply

If this doesn't get fixed or someone share the magic secret to doing this correctly I'm going to need therapy and a new computer!
And in case it is the computer's fault - I'm using a MacBook Pro up to date with Monterey 12.4 on Google Chrome-up to date Version 103.0.5060.114 (Official Build) (x86_64)

Normally, you'd set your Theming to use your new email address:

https://www.ownerrez.com/support/articles/theming

I just went through all the steps and spoke to Namecheap and they got all my DNS stuff connected, etc.  Everything is showing good.

So.... do I change my email to my business email now?  Or do I leave everything in my account as my @gmail.com? 

I guess I'm just a little confused how everything needs to be set up. 

Thanks!!

Hi Brian,

Rate Adjustments for API channels are made within the Settings > API Integrations > (Channel Name) page options.

If you're connected to Airbnb or Vrbo via iCal only, you can use Settings > Channel Bridge to push rates to them, and it will allow an adjustment option in those pages too.

Paul, did you ever figure this out? I'm trying to add 3% higher rate to accommodate for commission/service charges the platforms require. Where is this able to be done on the OR website?

There could be a great many reasons, and we'd need a lot more detail and likely some screenshots showing what's wrong.  You'd do best to write in to the Helpdesk.

Hi, I have the reviews in a template, but I cannot seem to get the widget up and running correctly. I feel like I've tried just about every option.  Any tips?

It's true that OwnerRez is quite complex and powerful.  But actually, the vast majority of our clients have only a handful of properties, so, YES, it is useful even if you are still small!

I'd recommend attending one of our live demo webinars, to get a better understanding of how to use the tools:

https://www.ownerrez.com/webinars

No, there's nothing wrong with that, it's just a little more complicated potentially.  If you've gotten it configured so it's all working as you want it, no need to change it further.

Hi Fabian,

Yep, we're seeing this pretty widespread today. We've opened a ticket with Airbnb to figure out what's going on. 

Hi everyone! For some of my properties I need people to register themselves with the building but now I'm getting an error that I can't have links in my description so my check in instructions aren't being sent!

This has worked for years and suddenly today it stopped working.. 

Any workaround? 

I just got my website all set up with OwnerRez and thought I'd need to get VRBO synced up before I went live.  I "added from VRBO" and the information came over.... and I didn't realize my description would change on my homepage (didn't want that).  Any way to keep these two separate on that info?

Next, I'm reading up on API Integration and I'm wondering if it's too much for a one STR. I was hoping OwnerRez would be what I needed to trigger all the emails and messages I would like to send out and that I could also deal with all inquiries in one place (no direct bookings).  But with one STR, do I need a more simple program?