Latest Activity...
I created a custom source for when I was developing our Wordpress website which pointed to a test domain.
I created a further custom source for the live domain.
Our website is now live on its permanent domain but the custom source for the test domain is still there though the test website is not accessible.
I got an Inquiry for a booking this evening and it shows the test custom source name in the Via Listing Site column.
I can't find an option to delete the test custom source name.
If I haven't explained this very well then:
SoHo PCB Test points to Widget/Email Matching Domain mytestdomain.com
SoHo PCB points to Widget/Email Matching Domain sohopcb.com
How do I remove SoHo PCB Test?
I should add that the Wordpress Plugin points to the live domain - soho-pcb.com.
Why would the Inquiry show the Via Listing Site as SoHo PCB Test?
TIA
Thanks! Much easier on the eyes... and I can even pick an entirely different color for blocked dates. My color and pattern sensitive brain cells are delighted.
Here are our general instructions for extending a stay:
I'm wanting to offer my guests a discount for extending their stay, or coming in a day earlier, to help cover one night gaps in my calendar. How do I go about this exactly when they have already paid for their trip up front?
Thanks
Felicia
Not sure. I checked "subscribed." We'll see what happens.
Thanks!
On the third party alerts page, under the space for the email address, there is a selection "Subscribed" or "Unsubscribed." Subscribed to what?
3rd party emails?
On the third party alerts page, under the space for the email address, there is a selection "Subscribed" or "Unsubscribed." Subscribed to what?
Hi Ken,
Thanks for the prompt reply.
You are correct, email protocols are very old, buggy and unreliable!
We do use OR verified email.
We use very simple messages - no emojis or anything like that.
The main culprits for sending mail to Junk are Gmail and Yahoo.
It seems email is becoming increasingly useless as a means of communicating these days!
Thanks for replying anyway....
Unfortunately, there is no way to be absolutely sure the emails sent to your guests won't end up in their spam folders instead. The nature of the Internet email system originated half a century ago, and was never designed for how it's used today. The best we can do is to work within existing systems, and lower the likelihood that your emails will be viewed as spam.
1. If you're not using the OwnerRez Verified Email system, and an email address from a domain you own, you should do so - it's a straightforward way to significantly reduce the risk of spam identification. Free Gmail accounts are notorious for spam, so you don't want to use those if at all possible.
2. Does the content of your emails look like spam? There are a number of testing tools and resources on the Internet you can use to see how spammy your standard emails are:
https://www.mail-tester.com/
https://blogs.constantcontact.com/how-to-avoid-spam/
3. Many email client programs include the ability to add addresses or domains to a whitelist, that the inbox knows not to flag as spam. You can ask your guests to look into this and add yours. However, every client is different, so they'd have to research how to do that themselves.
4. Sometimes, if your guests simply add your email address to their address book, your messages are automatically accepted.
5. Even with all of the above, anyone receiving any email can flag it as spam manually. If you are getting regular spam complaints, perhaps the problem isn't computer systems in between, it's what your messages look like in the inbox? For example, if you are using many emojis in your subject line, that's a hallmark of spam.
We have verified our domain but even so many times the emails we send from OR end up in the guests' Junk/Spam mail folders.
We are now in the somewhat crazy situation of having to text everyone to ask them to check their Junk folder whenever we send out an email.
Are we doing something wrong...Is there a work around anywhere for this?
Any help appreciated!
If you are using API connections with Airbnb and Vrbo, yes, a length-of-stay discount will also be sent there.
Unfortunately, at the present, not with Booking.com - you'd have to configure the discount directly in Booking.com control panel.
If I apply a 7 day discount does this translate across to Airbnb, Booking and VRBO?
You do have the widgets set up correctly, however you're using Wix which adds an extra iFrame that blocks communication between pages -- see screenshot.
This is required on Wix free plans, but if you're using a paid Wix plan you may be able to get them to remove that outer iFrame that they add. Contact Wix support and see if they can help. If they give you steps to remove the iFrame, let us know so we can document it for others!
Most likely, that's because you had existing bookings with the security deposit required. Turning that off affects new bookings, but not already-existing ones.
Hello, we have disabled damage deposits but guests are still prompted for pay a damage deposit when they sign the rental agreement. What am I missing?
Can you please point me in the right direction about what I'm doing wrong?
On my Home page, I added the Availability/ Property Search widget http//:www.livingituphawaii.com I only want the search bar to be on my home page and results open on my other page Konavacation rentals.
My widget on the home page Show results on a different page www.livingituphawaii.com/konavacationrentals , it does redirect me to the proper page but does not show the available properties. What I'm I supposed to insert on the www.livingituphawaii.com/konavacationrentals page to make it work?.
Thank you .
You can now adjust the setting to suit your preferences! app.ownerrez.com/account/preferences
That's sort of what I'm doing now with a six-night minimum and a required gap of one night. How can I make that required gap variable based on how many nights they stay?
In other words:
Yes, you can require a gap of a specified number of nights in between each booking:
https://www.ownerrez.com/support/articles/property-availability-rules#changeover
If a guest writes in and wants to pay early, you most likely already have their card on file from the first payment, so, you can just go to the Transactions tab and collect a payment of the remaining balance right then and there. When the normally scheduled time arrives, there won't be a balance due, so no additional payment will be taken.
I just found out my condo association doesn't allow anything less than a weekly rental. They don't care if my bookings are less than a week, but they're telling me I cannot have more than one booking in a seven-day time period. I initially thought about having a fixed arrival day, but some people like to arrive on Saturday, some on Sunday.
To adjust for this, I'm currently setting a minimum stay to six nights with a forced turnover gap of one night. I would like to set my minimum nights to four or five.
The feature I think I'm looking for is a way to set my guests' arrival dates to at least seven days apart. Is that possible?
Is there a way to offer the option to either pay in full now or make payments? Often I have guests contact me after booking, before their second payment is scheduled to run, asking if there is a way to go ahead and pay the balance they owe. They generally prefer to pay up front, but I love being able to offer the payment option and so any help or guidance in the matter would be great!!
Thanks in an advance,
Lacey
Generally, we do not recommend setting up a special charge for damage protection, but rather, building it into your rates as a cost of doing business.
However, if you do choose to add a special fee, remember that Airbnb only recognizes surcharges with a description using certain specific names:
I have the damage protection set up on all my channels. Which right now, are only 2. Direct bookings and Airbnb.
For my DB's I pass that $13 charge onto the guest total, However, I do not see that charge passed onto Airbnb guests when they book. How do I create the surcharge on Airbnb's end? so that the guests booking from ABNB also have to pay the $13?
Thanks,
Felicia
As it turned out it was a coincidence. All sorted now.
Would the VRBO channel bridge issue interfere with Credit Card authorisation? I'm API'd but had a VRBO booking today that hasn't processed due to 'Card received, but authorization failed'.
I'd be grateful for any help.
There can be a number of reasons for this, so, it's best to reach out to the Helpdesk so we can take a look.
Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.
See also:
https://www.ownerrez.com/forums/general-help/vrbo-channel-bridge-not-working
Hi,
I have set up Airbnb API integration and I have set up surcharge for Additional Guest category, however I see that Extra guest fee is still showing up as Not Set on Airbnb side. Cleaning and Pet Fee surcharges transferred over fine.
Why does OR not sync over Additional Guest Surcharge to Airbnb over direct API?
TIA
Has anyone seen this error? I tried to contact VRBO and OwnerRez, but no luck. I have tried to reboot computer. Logged in and out of all programs. I have also made sure that the Channel bridge extension is the current version.
