General Help and Questions

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Hi All,

I just finished my API integration with VRBO and have started to receive booking inquiries (I'm not doing instant book at the moment). I know the messaging is quirky. I have responded in VRBO to the guests, and accepted the bookings in OR. However, the 24 hour countdown is still going off in my VRBO inbox and there are no bookings in my VRBO Reservations page. Am I still good to go? Thanks in advance.

Please delete my post. I will mail a check. 
thank you

@Bruce: Although the potential exposure is limited due to the way OR works (no real customer-facing ability to make changes), it's probably not a good idea to expose private information like guest name, confirmation number, and your phone number on a public web forum that Google and the entire world can read. A question like that is better directed to OR's help team via direct email, as Ken indicated.

SUPERHOG and Safely both have similar background checks both as part of their insurance product, and SUPERHOG also offers it as a standalone product without purchasing insurance through them. The issue is that they don't talk to each other, so each service's background check reliability is only as good as their own database. SUPERHOG is UK-based and apparently has a pretty sizable database in the UK but their US presence is still small. Safely seems to be a bigger name in the US but I don't think they have a background-check-only solution. I haven't heard of Webflow until now. Just be aware that these background check services aren't necessarily panaceas since only a tiny fraction of hosts use them and there's no industry-wide shared database.

 I did not suggest watching cameras. I suggested minding overoccupancy (however you do it). And yes it is why VRs are being banned. In my own HOA we are fighting against a neighbor who snuck in  and bought a house in our HOA where rules say "no commercial activity" but since it is an old HOA, the bylaws did not specifically mention VRs as commercial activity as VRs were not a thing when HOA was formed 30+ years ago.  he frequently rents to large noisy parties, does not monitor them and the whole street is up in arms considering legal action. 

That's not at all why STRs get banned. It's about taxes, lobbying by hotel industry, and taking away housing from locals. You should know that Victoria. But sure, I'll start watching my cameras like a hawk, and will swoop down and charge the guests a fee and/or kick them out for sneaking an extra person in. Because that's what I want to do with my time..... NOT!  :) 

Ever occurred to you that owners/managers who allow over occupancy are the reason that localities ban short term rentals? You may not care if they bring 20 people into 2 bd place, but the neighborhood might. I just wish ownwrs/managers thought just a little bit outside their direct profit box.

Another reason to not allow over occupancy is when property is on well/septic. Overoccupying can stress those systems to the point of failure, and remediation will be way more than any deposit. Airbnb will not pay for it either. 

That kind of micro-management is fine if you only have 1-2 rentals and you have nothing better to do. For me, I want automation. I care not if they sneak extra people in or they have bad reviews or whatever. If they damage something I can charge their deposit. If it's really bad, I can use AirBNB's host guarantee, if they burn the place down I have insurance. I like to spend my limited time on Earth building my business and enjoying life.

Here is a new background check service for hosts. Only $5/ report. They're super fast, they don't ask the guest a bunch of questions causing them to not book, and give you a report on how the guest has behaved in previous rentals. Past is the best indicator of the future!https://checkflow.webflow.io/

Here is a new background check service for hosts. Only $5/ report. They're super fast, they don't ask the guest a bunch of questions causing them to not book, and give you a report on how the guest has behaved in previous rentals. Past is the best indicator of the future!https://checkflow.webflow.io/

Here is a new background check service for hosts. Only $5/ report. They're super fast, they don't ask the guest a bunch of questions causing them to not book, and give you a report on how the guest has behaved in previous rentals. Past is the best indicator of the future!https://checkflow.webflow.io/

Here are our general instructions:

https://www.ownerrez.com/support/articles/cancelling-a-booking

If you need more specifics, please write in to the Helpdesk for assistance.

-- deleted --

Hi all... so, I have a guest checking in on Sunday and checking out on Tuesday of next week.  They've stated they're coming in for a funeral.  The name and address on the reservation and the name and address on the credit card are completely different.  Address of booking person in Philadelphia and address of credit card in somewhere in Mass....  I don't know if this is a red flag or if it's just an odd case.  I will also tell you that the initial security deposit hold of $350 failed.  The guest stated it was flagged at the bank as possible fraud and said it should be all set so go ahead and rerun it which I did and it 'looks like' it went through....  Thoughts?  Am I paranoid?!  haha

You can do it either way, or both, as you prefer.

Can you send messages straight through the App or is it all through email?

You are a genius!  Thank you for taking the time to explain that to me.  I appreciate you!

Kelli

The API is what pushes rates.  Since you aren't using the Vrbo API, the rates won't be pushed there automatically.

It is possible to push them manually using Channel Bridge:

https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airbnb-vrbo

That booking does not have the Vrbo booking number (starting with HA-) which is why Channel Bridge isn't matching it up.

You should be able to find that number in your Vrbo control panel.  Then you can enter it into OwnerRez in the Channel Reservation ID field of the Booking, using the Change/Move button on the Overview tab.

Then, re-run the Channel Bridge import - it should be able to match up the bookings and proceed.

Hi all... I'm currently using pricelabs to create the right nightly rates and using Owner Rez as my PMS.  Airbnb and VRBO are two of my platforms but only Airbnb is setup via API.  I've setup a 20% discount for the upcoming memorial weekend but that discount is not coming through VRBO.  Do I need to be doing something to push the discounted pricing to VRBO?  Thanks in advance!

This is the error message that  I am getting.  This booking was through VRBO, which is true of most of my bookings.  It is a booking for someone that checked out today (not sure if that matters).  Any helpful advice on how to fix the issue?

There's not a general setting for holiday color -- each widget has its own holiday color setting.

If you've create a widget, you'll find it in Settings > Widgets. Edit it there and you can set the holiday color.

For hosted websites, edit the page where that widget appears, change the settings for the widget, and you'll find the holiday color setting there (see screenshot). On some pages, such as the property detail page, there may be several widgets such as the booking widget and availability calendar that have separate holiday color settings.

I did not find the option to change the holiday shading after clicking settings>widgets....???

Most of these are available in various pages in OwnerRez in the Properties area.  This support doc may also be helpful:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks

If you still can't disposition one of these, please reach out to the Helpdesk to take a look.

Thanks Ken. I’ll have a read in the morning.

Most of these are available in various pages in OwnerRez in the Properties area.  This support doc may also be helpful:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks

If you still can't disposition one of these, please reach out to the Helpdesk to take a look.

Every-time I log into Airbnb I get presented with a list of 'opportunities' and a list of things to 'update' my property with. Some of them I am not going to do but others I either already do or can easily change. I have ticked the boxes on Airbnb but they keep coming back so I'm guessing I need to do something on the Ownerrez side.

I thought I had already completed everything but if anyone can point me to a location on Ownerrez to complete them so it ticks the box on Airbnb? I'd be very grateful

1. Provide basics for cooking

2. Offer weekly discounts - I already do on Owner rez but it doesn't show on Airbnb

3. Safety Considerations Pool/hot tub without a gate or lock

4. Nearby lake, river, other body of water

5. Climbing or play structure

6. Heights without rails or protection

7. Potentially dangerous animal

8. Security cameras/audio recording devices

9. Must climb stairs

10. Potential for noise

11. Pet(s) live on property

12. Some spaces are shared

13. Amenity limitations

14. Weapons on property

Thank you

This is a known issue that can be ignored.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-bookingcom-common-issues-questions#only-available-messages

OwnerRez is only able to set surcharges in channels you are connected to via API, so that answers Vrbo.

For Airbnb, there are a number of possibilities, such as, you may have set a rate adjustment to increase your charges on Airbnb.  Or, if you have a linen fee, Airbnb combines that with cleaning when displaying to guests.

If you'd like to investigate further, you can write in to the Helpdesk with an example of a booking number that is wrong.

Booking . com question. I have 100 days out set on API settings on a channel. But BDC keeps sending me emails that I only have few dates left open. When I log in and view calendar, it says:
Act now – your property is only available for 23 more days  I am not sure how is that possible when by API channel says 100 days.