Our Channel Management feature is extremely powerful and can greatly simplify your channel advertising. Learn how it works by reading our Channel Management Overview article. The most powerful part of our Channel Management is the Channel Integrations we have with certain channel partners.
Each Channel Integration supports different, overlapping fields. Even if they support the same field, its meaning or usage can differ. Some fields have hidden interactions; selecting options A and B might trigger a third option C in the channel, which doesn't appear in OwnerRez.
Airbnb has released a feature in which a channel-integrated host can make changes to listing content directly on Airbnb. This prompts Airbnb to "lock" those modified fields so they can no longer be overwritten by the OwnerRez channel integration connection. This can be any listing field, attribute, or amenity. At present, only rates and availability are exempt from this locking. However, making those changes may "lock" these fields so they will no longer be overwritten by the OwnerRez channel integration connection.
This document attempts to record and explain these complexities. As the channels constantly add new amenities and features, it will likely not be fully up-to-date. If you find a new such interaction, please let us know!
Airbnb- Known Unsupported Amenities
- Air Mattress
- Baths and Showers
- "Beach Essentials"
- Bed in the Bathroom?!?!
- Bunkbeds
- "Cooking Basics"
- Crib
- Common Spaces
- "Essentials"
- "Heated Pool"
- Hot Tubs / Jacuzzis
- Infants
- Kitchenette
- Murphy Beds
- No Children
- Parking
- "Pool"
- Professional Properties
- Room Photos
- Security Cameras
- Studio
- The Space
- Known Unsupported Amenities
- Bathtub and shower
- Bunkbeds
- Campsite
- Cot
- Crib
- Health & Safety
- Outdoor Showers
- Security Cameras
- Sleeper Sofa
- Water Park
Airbnb
Airbnb Channel Integrated Unsupported Amenities
When channel integrated with Airbnb, OwnerRez will push all amenities that the channel integration connection supports. However, some amenities that Airbnb doesn't support in their channel integration can't be pushed once channel integrated.
Known unsupported amenities:
- EV Charger description - the presence of an EV charge (that is, the checkbox) is supported, but the text description field is not.
- Arcade games. Note that this is distinct from both board games and game console, which are supported.
Airbnb periodically adds unsupported amenities to their channel integration, and OwnerRez is quick to add support at our end, so eventually these amenities will be useable.
Airbnb Air Mattress
Air Mattresses won't appear on Airbnb due to how they interpret "Other Rooms". Even if it's a private space Airbnb won't list another room as a bedroom as they consider them to be "Common spaces". A potential workaround is to list the Air mattress as being in a bedroom within OwnerRez and include a note on your listing that the air mattress is elsewhere.
Airbnb Baths and Showers
Guests want to have a detailed, accurate understanding of the facilities they'll have available when they are at your property. OwnerRez supports the ability to configure your rooms specifically, including the specific facilities available in each bathroom - bathtubs, showers, etc.
Unfortunately, Airbnb doesn't support this level of detail - in particular, they do not have an amenity of "shower". The assumption is that, if you have a bathtub, you have a shower - if that isn't correct, and you only have a tub with no shower, you'll need to select the tub (since you do in fact have one), but also to make sure to clearly explain the absence of a shower in your property description.
And, what about the opposite - a standup shower with no bathtub? Airbnb doesn't support that either, and doesn't allow the obvious solution of selecting "bathtub" - because you do not in fact have a tub. The problem with doing that is that your amenities won't show any way for guests to clean themselves, which might put off some from renting.
The takeaway here is, if your bathroom is anything other than a regular bathtub with a shower, be very careful to specifically detail exactly what you do and don't have, in your property description. Otherwise you'll be liable to a protest from a guest with a forced refund, bad review, and possibly delisting for fraud.
Airbnb "Beach Essentials"
Airbnb has a special "Beach Essentials" amenity, denoting that you provide several beach-related items:
In OwnerRez, this is represented by selecting the single "Beach Essentials" checkbox under Amenities:
Airbnb Bed in the Bathroom?!?!
Would you believe Airbnb allows you to list a bathroom with a bed in it?
You can actually configure this in OwnerRez, too - but, OwnerRez considers this to be an error, and does not push the bed via any channel integration connections.
Airbnb Bunkbeds
Airbnb correctly displays bunk beds as two beds. To avoid any possibility of confusion, you should clearly state in your property description that these are, in fact, bunk beds and the mattress sizes.
Airbnb "Cooking Basics"
Airbnb has a special "Cooking Basics" amenity. In OwnerRez, this is represented by selecting both Spices/Pantry Items and Pots & Pans:
Spices/Pantry Items and Pots & Pans won't appear in Airbnb - but, if you select both of them, you'll get the "Cooking Basics" amenity.
Airbnb Crib
Is a crib a bed? To a baby, yes. A crib is a large, solid piece of furniture not easily moved. A pack-n-play is a folding, portable device stored in a closet and set up as needed. Guests expecting two beds won't be happy if one is a crib.
Airbnb has three relevant options:
- Crib Amenity
- Pack ' n Play Amenity
- Crib in a specific Bedroom, selected as you would a bed type.
If you put a crib in a bedroom in OwnerRez, it gets sent to Airbnb as a bed of type "crib"—and it's treated accordingly. This increases the number of beds and the "sleeps" count in each room. A crib is assumed to contain one person.
Airbnb Common Spaces
You can designate a room as a "common space". You can even put a bed (e.g. a sofa-bed) in that room. But it may not appear exactly as you intend.
Airbnb has some magic where, if you have a common-space type room, and also have a living-room type room, they only show the living room - the common space vanishes entirely. This happens because they used to combine all non-bedroom beds into one common-space room, then later on they added the concept of distinct room types.
If your common-space-type room is not appearing in your Airbnb listing, change its type to living-room or some other type. That should fix it.
Airbnb "Essentials"
Airbnb has a special "Essentials" amenity. In OwnerRez, this is represented by selecting all of the following: Linens Provided, Towels Provided, Basic Soaps, Toilet Paper.
Airbnb "Heated Pool"
Airbnb has only a single "Pool" amenity, so regardless of which type of pool (Communal, Private, Indoor, Heated) is selected in OwnerRez, that will trigger the Pool amenity on Airbnb. We have encountered instances where the "Heated Pool" amenity has been automatically applied to properties with the "Pool" amenity.
It is possible to correct this amenity on Airbnb. However, that will "lock" this field so it can no longer be overwritten by the OwnerRez channel integration connection.
Airbnb Hot Tubs / Jacuzzis
Airbnb has only a single Jacuzzi/Hot Tub amenity. If you've got an indoor whirlpool tub, you'll need to select the Hot Tub amenity for it to appear at all - but, you may also want to note specifically in your listing description that even though Hot Tub is the amenity shown, it is not an outdoor style one that people may be thinking of.
It does not matter whether you select "Hot Tub" or "Jacuzzi" in OwnerRez (or both) - it'll still end up as the Jacuzzi/Hot Tub amenity in Airbnb.
Airbnb Infants
Airbnb Kitchenette
Airbnb does not currently support kitchenettes, so even if you select Kitchenette in your Property > Amenities > Kitchen & Dining, it won't be pushed to Airbnb.
In addition to checking the Kitchenette amenity in OwnerRez, we recommend that you also check the Kitchen amenity and type Kitchenette within the amenity field in OwnerRez so that it will be pushed to Airbnb.
Airbnb Murphy Beds
Murphy beds are a classic way to provide a full-sized bed in minimal floor space. Since they usually use a real mattress, they're more comfortable than an air mattress or futon, so it makes sense to advertise them specifically. OwnerRez and Vrbo allow you to do that.
Unfortunately, Airbnb does not - if you select the "Murphy bed" option in OwnerRez, it will appear in Airbnb as a floor mattress, since that's the closest option they have.
Airbnb No Children
If your property does not allow children, make sure to set that in your Property Rules. For Airbnb to honor that restriction, you'll also need to go to the Amenities page for the property, and in the "Suitability" section provide a brief explanation of why children are not allowed. For example:
Airbnb Parking
Airbnb Free Parking
Airbnb's property search has a filter for Free Parking. In Accommodations, OwnerRez also has a checkbox for Free Parking - but, they are not the same thing.
To add paid parking for your Airbnb listing, users should navigate to that specific Property > Accommodations > Vehicles. Check both Parking and Free Parking On Premises. Free parking on the street isn't good enough.
Don't forget to click Save.
Airbnb Paid Parking
To add paid parking for your Airbnb listing, users should navigate to that specific Property > Accommodations > Vehicles. Check both Parking and Paid Parking On Premises.
Don't forget to click Save.
Airbnb "Pool"
Airbnb has only a single "Pool" amenity, so regardless of which type of pool (Communal, Private, Indoor, Heated) is selected in OwnerRez, that will trigger the Pool amenity on Airbnb.
Airbnb Professional Properties
Most listing channels allow you to categorize your property listing to better describe what it is - a House, a Room, perhaps an Estate, maybe even a Lighthouse. Generally this is pretty straightforward - there's a list, and you pick what's most appropriate. Each channel has its own list, of course, so OwnerRez offers a list for each major channel in the Amenities area to choose from.
With Airbnb, though, it's not that simple - some of the entries on their list are considered "professional hospitality businesses". If you choose one of those types, your account will be converted to use the Simplified Pricing mode (sometimes called host-only fee) -- so we don't show them in the property type list by default.
These special property types are considered "professional hospitality businesses":
- Bed And Breakfast
- Hotel
- Boutique Hotel
- Farmstay
- Lodge
- Hostel
- Minsu
- Ryokan
- Pension
- Heritage Hotel
- Casa Particular
- Aparthotel
- Resort
- Serviced Apartment
In order to be able to choose any of the above property listing types, edit the settings on the Airbnb channel integration connection in OwnerRez and enable the "professional hospitality business" option.
Then go back to the Amenities page for the property and you'll see those items appear in the list.
Airbnb Room Photos
Airbnb now allows you to associate specific photos with specific rooms or amenities. This helps guests know exactly what each room looks like.
But there's a catch - in order for Airbnb to display photos associated with your rooms, you must associate at least one photo for every room. If you skip any, they'll all be ignored.
Security Cameras
Most listing channels, including Airbnb, require disclosure of any security cameras or similar monitoring systems. If this isn't done, guests can demand a full refund, and your property may even be delisted. OwnerRez lets you inform guests of surveillance equipment, in the Amenities area under Properties > specific Property > Amenities > Expectations > Cameras/Surveillance. If selected, this option will be automatically transmitted to Airbnb via the channel integration connection, meeting their requirements.
Studio
Airbnb does not support studios with beds as an amenity. However, users can add their studio as an Other Room.
- Select Studio from the Type dropdown list.
- Check or uncheck the Ensuite Bathroom.
- Include the type of bed that is in the studio by adding a number in the Beds section.
- Click Save.
- Connect the photos of their studio to their studio "room."
Airbnb's "The Space" field
Airbnb displays a field labeled "The Space". In OwnerRez, this field is populated from the Short Description or the Accommodations Detail field - they both display in that "About The Space" area on Airbnb, one at the top with no header and then one under a "The Space" header.
But, Airbnb really doesn't want this area empty. So, even if you clear both of those fields in OwnerRez, whatever was already displaying in Airbnb will stay there. You have to have something there - so, at least put in a few words in order to replace whatever was there before that you wanted to get rid of.
Vrbo
Vrbo Channel Integrated Unsupported Amenities
When the channel is integrated with Vrbo, OwnerRez will push all amenities that the channel integration connection supports. However, some amenities that Vrbo doesn't support in their channel integration can't be pushed once channel integrated.
Known unsupported amenities:
- Adventure
- Basic soaps
- Beach chairs
- Beach towels
- Bed Types
- California King
- Couch
- Hammock
- Air Mattress
- Floor Mattress
- Trundle
- Water Bed
- Blender
- Coffee Grinder
- Hangers
- Kettle
- Kitchenette
- Lanai/Gazebo (covered)
- Lobster Pot
- Outdoor furniture
- Outdoor Fenced Pool
- Paper towels
- Safe
- Shampoo
- Shower Gel
- Toilet paper
- Tourist Attractions
- Limited number/sizes of pets
- Limited number/ages of children
- Parking information
Known buggy amenities with open Vrbo issue reports:
- EV car charger
- Fire pit
Unfortunately, it is also not possible to set these amenities directly in the Vrbo control panel - or rather, it is, but it may not stick.
Vrbo periodically removes unsupported amenities from their channel integration, and OwnerRez is quick to add updates on our end. Although OwnerRez does not pass these amenities to Vrbo, they are still available for users to include in their property listings. If selected, these property details will be displayed on their hosted or integrated websites and other listing channels that continue to include those amenities.
Vrbo bathtub and shower
Vrbo does not support a bathroom that includes both a bathtub and a shower. There can be only one. OwnerRez recommends choosing "Combination Tub/Shower" when adding Property > Listing Content > Rooms > Bathroom > Features.
Vrbo Bunkbeds
Vrbo correctly displays bunk beds by counting them as two beds. In your property description, you should clearly state that these are bunk beds and provide the mattress sizes to avoid any possibility of confusion.
Vrbo Campsite
Unless your campsite includes a hammock, Vrbo requires a bed to make your room visible, and a Floor Mattress is the least impactful option we offer.
The Bedroom setup should be configured as a Campsite that includes a Floor Mattress, but your property description must also have documentation that no mattress is provided.
The Bathroom setup should be configured as a Shared Public Bathroom.
Vrbo Cot
Vrbo always displays cots as Murphy beds. We recommend that you add that information to your Property Description and add a note in the room details (Properties > specific Property > Listing Content > Rooms > + Add Bedroom.
Vrbo Crib
Is a crib a bed? To a baby, yes. A crib is a large, solid piece of furniture not easily moved. A pack-n-play is a folding, portable device stored in a closet and set up as needed. Guests expecting two beds won't be happy if one is a crib.
Vrbo supports only a pack-n-play or travel crib as a crib amenity, and increases the number of beds and the "sleeps" count in each room. A crib is assumed to contain one person.
Vrbo Health & Safety
Health & Safety details are populated automatically based on your property configurations. To access them, navigate to Properties > your specific Property > Listing Content > Health & Safety.
Vrbo's unsupported Health & Safety details include the following.
- Cleaning & Disinfection
- Cleaning Industry Associations
- Cleaning Regional Standards
- Common Surface Disinfectant Cleaned
- Enhanced Cleaning Practices
- Linens High Temp Wash
Although OwnerRez does not pass these health and safety details to Vrbo, they are still available for users to include in their property listings. If selected, these property details will be displayed on their hosted or integrated websites and other listing channels that continue to include those health and safety details.
Vrbo Outdoor Showers
Many beach houses have an outdoor shower you can use to rinse the salt and sand off before you go into the house. This is an important amenity that your guests will want to know about.
OwnerRez supports this as a special bathroom type - one with a shower, but with no toilet. Airbnb recognizes this as well, and will display the outdoor shower properly without counting it as a "proper" bathroom.
However, Vrbo does not - an outdoor shower will appear in your total number of bathrooms. So, make sure to clearly state in your description the reality of your bathroom configuration, so guests aren't confused or disappointed.
Vrbo Security Cameras
Most listing channels, including Vrbo, require disclosure of any security cameras or similar monitoring systems. If this isn't done, guests can demand a full refund, and your property may even be delisted.
Unfortunately, Vrbo's channel integration does not support this setting—checking the box in OwnerRez will not affect Vrbo. The best practice is to clearly state the presence of surveillance equipment in your property description so there is no dispute that guests were informed in advance.
Vrbo Sleeper Sofa
Whether your sleeper sofa is a double or queen, Vrbo will always display your sleeper sofa as a double by default, as the term 'double' is intended as a 'catch-all' by Vrbo for certain types (or sizes) of beds.
While it's tempting to change it on the Vrbo platform, OwnerRez will overwrite any changes there overnight.
One workaround is to list your sleeper sofa and add a note in the room details (Properties > specific Property > Listing Content > Rooms > + Add Room) that it is, in fact, a queen sofa bed/sofa, not a double sleeper bed/sofa.
Vrbo Water Parks
Adding Water Parks to your property's Local Attractions & Activities (Property > Listing Content > Location > Local Attractions & Activities > Attractions > Water Parks) will be displayed on Vrbo as an "On-site" Water Park.