General Help and Questions

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Wait a few hours & recheck your listing. That happened to me and by the time I did a lot of research it had fixed itself. 

Both of my listings (entire home rentals) show on AB&B as "some spaces may be shared" under the room breakdown.  I do not see any place in the Rooms setup on OR where shared is specified.  Can someone please advise where the setting for this is, so I can disable it?  I checked on the help and searched the forum but didn't see it.

Thanks in advance,

Ryan

#1 is for rental agreements that originate via channels (typically, airbnb, vrbo, etc). #2 is for direct bookings on your website. #1 and #2 ma differ (ex: refund policy on the channel may be different form that for direct bookings)

So I have had one rez via HTG. They send me an invoice and it says to pay to some bank ???

I do not even know how to pay that. They are doing business in the US and they want to use these credentials? 

Anyone else? 

On the bright side, my business partners who always questioned my desire to be as close to 100% direct booking as possible now see me as a visionary and are finally on board with it.  :-)

Got it. Thank you Ken!

Yep, we've got an update in the works to include Category in the import as well. In the meantime, you can use the batch categorization feature  on the expenses grid to apply categories.

As currently configured in your account, one of those is in use by a system message.  It's used when you manually send the agreement request to a guest, using the Request dropdown button on the Legal tab of their Booking.
 
The other is sent out automatically via trigger.

All you #airbnb aficionados. Coming your way! (this is satire, but will come true soon with their newly announced policy)

https://www.tiktok.com/@melefante6/video/7081768180145802542?_r=1&_t=8RCHQGZ7FOg&social_sharing=v1

New anti-host polcy. https://community.withairbnb.com/t5/Airbnb-Updates/Our-recent-change-to-the-guest-refund-policy/td-p/1597933

#dumpairbnb

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.

Today, I had a booking come in at about 530pm for the same day check-in and I don't know how to manage sending them the check-in instructions on a trigger in this example...is there a way?

Thanks,

Jaime

Does the expense upload template need to be updated to include categories?

Hello,

Checking again if there has been any traction on this. Its a pain point currently for us. Additionally, we would love to see it come across as a line item in the invoice as we have channel fees as a specific account in Quickbooks to track as an expense. Having it as a separate, negative deposit isn't a great solution for us. Right now we're manually creating these line items, but it really hurts the usefulness of this feature.

Thanks!

Please make the write up I will upvote and give my support. I don't get it. This seems like an incredibly obvious loop hole here. Signing the rental agreement is an "event" that a trigger can respond to. So too is the security deposit. I don't understand what the problem is. The entire purpose of me moving from Hospitable last week is because I want to automate security deposits. To be fair, ownerrez does have a decent system for security deposit automation, which none of the other PMS do, but I didn't expect to have to do this two step dance. And while I'm on the topic I might as well list out my other complaints that Hospital does perfectly fine.

1. Messaging on a certain day of the week for trash reminders

2. Messaging on VRBO. As in messaging anything at all. I can't believe ownerrez doesn't support this. 

I have the same issue and actually just reached out to OR support by email a few days ago to reiterate my request for a better possible workflow here.

I've thought about writing it up as a Feature Request in the feature requests forum. If you get around to it before I do, I'll definitely upvote your request.

This is a commonly requested feature and I believe not possible at this time--however, there is an active feature request in the Feature Requests forums, so if this is important to you, you might want to upvote that feature request:

https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

Every Monday I need the trash to be taken to the curb. When I used Hospitable there was an option to send a message every Monday night reminding the guests to put the trash near the curb. I'm not seeing how to do that in ownerrez. 

I asked support about this and they said I should set the trigger for when the rental agreement is signed since that's when most people would enter their security deposit. But the problem I imagine is that a user will go through the flow to sign the rental agreement, then when it comes to the security deposit, they decide not to do it right then and there because maybe they realize they don't have the right card. But since they already signed the rental agreement, they will instantly get a notification from airbnb for the message I want to send them containing the door code. So they'll receive the door code even though they haven't paid the deposit. Does anyone know a way around this? The only thing I can think of is to tell guests there are two steps that must be done in order. I will give them a link to the security deposit and a link for the rental agreement and I'll say that the steps must be completed in order. So as long as I trust them to complete the steps in order, then whenever they sign the rental agreement they would have also already completed the deposit, and thus the trigger will send them a message containing the door code.

Hello there,

I'm trying to understand the difference between these two templates and when to use one over the other.

Also trying to understand, if a template was sent, where can we clarify that one had been sent? Is there a "sent" folder?


Templates:

Request Renter Agreement for Channel Bookings

Send Renter Agreement Form to Guest



Thank you,
Harry

Hello there,

I'm trying to understand the difference between these two templates and when to use one over the other.

Also trying to understand, if a template was sent, where can we clarify that one had been sent? Is there a "sent" folder?


Templates:

Request Renter Agreement for Channel Bookings

Send Renter Agreement Form to Guest



Thank you,
Harrya

Unfortunately, you cannot - custom fields don't work in the website fields, as you discovered.

You'll need to embed all the videos on a special custom page:

https://www.ownerrez.com/support/articles/video-page

@UstlcRentals - please write in to the Helpdesk with more information, so we can investigate this for you.

I am trying to embed some video tours on the individual property pages in the "Intro" area.  Since there's different video for each of our properties, I thought to add the < iframe > code to a custom field, and thought I could add the {custom field name} into the "Intro" html area.  I know it works for regular fields like {MYCOFULL}.  But when I try to do that all i get is literally the text "{custom field name}"

How can I do this ?  Or can I do an if/then script in the "Intro" so that it pulls the correct iframe video for each property?

Thanks!

Very impressive setup!

I get "page missing" for all the properties in my property share. Have I done something wrong? 

Also what about making a way for us owners having a way to actually connect better? Im in a couple of other shares but have no way to know how to even see their website. Would be nice for those who are sharing their websites with one another. :)

Here are our general instructions for this:

https://www.ownerrez.com/support/articles/extending-a-stay

While it is technically possible for you to make charges directly, it is a violation of Airbnb's TOS for you to do this, and not recommended.  They may kick you off their platform if they find out.

Yes, this is possible. There are two main ways to do so:

1. Create a quote and send it to the customer so they can complete the booking workflow. I generally prefer this as it fully sets up the automation I have in place (setting up scheduled payments and security deposits, signing rental agreement, scheduling emails, etc.).
2. Create the booking manually and manually send the user a request to pay for it.

There are several different ways to do both of these. The easiest is to use the "Create Quote" or "Create Booking" option in the top left area of the Booking tab of OR. You can also block off the dates and then use the "Convert to Quote" or "Convert to Booking" from within the block. You can create a quote from the Quote tab. There's also the "Quick Quote" option in the Tools menu. Lots of ways, but they all basically do the same thing.

Hi all!  I did a search through the forums and couldn't really find this answer.  I have a guest who came through Airbnb that wants to extend his stay (I have availability for the days he wants).  What is the best way to do that?  I'd like to just take care of it off the Airbnb platform to save both of us some money.  Can I just block the days and then invoice him through Owner Rez?  If so, can someone guide me on the steps?  I have an account with Stripe.  TIA!  Tim

Hello, 

I am following up to see if this is a feature yet? 
Thank you!
Jaime

Hello,

I'm fairly new to OwnerRez and trying to set automatic notifications so that my cleaners know when turns are taking place. Two questions on this:

1) I set up a Custom iCal Link under the Calendar for one of my properties. However, when my calendar updates with a new booking, the new booking is not showing up for the cleaner. I also added the iCal link to my phone (I subscribed to the iCal link/feed) to see how this works and the same is happening. I linked it both to my iCloud calendar and to my Google/Gmail account to no avail. It only shows whatever bookings were already present at the time I subscribe to the feed. Future/new bookings are not updated. How do I get the iCal feed to update with these new bookings?

2) I also read somewhere that you can set up cleaners with third party notifications when a new booking comes in and when guests check in and out. Where do I set that up?

Thank you!

Thank you Rex,

Makes sense now. It does work on our Ownerrez hosted page, and good to see that Airbnb ignore it anyway.