General Help and Questions
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How do I trigger a message when the security deposit is set up? 19 replies
Can you explain your use case in more detail? You ought to be able to accomplish your intent, perhaps in a different way, such as by a trigger that fires when a booking is created, but, with the criteria that it applies only for bookings arriving in less than 1 day.
How do I trigger a message when the security deposit is set up? 19 replies
This won’t work for me. I get last minute bookings sometimes so I need a message sent in response to the security deposit being scheduled. Why is there not a way to do this?
run reports to see historical payment info from disabled properties 21 replies
Thank you for the workaround you suggest but this is very inconvenient for handling data from disabled properties. I believe you have to do something about this...
run reports to see historical payment info from disabled properties 21 replies
As has been pointed out multiple times, no update is necessary - in order to see the data from disabled properties, all you have to do is temporarily re-enable them, and it will all reappear.
This is a courtesy to allow you to do this without charge for the additional property, so long as you disable it again before your next billing day. If disabled properties were fully functional like enabled ones, then it would be necessary to charge for them, which would kind of defeat the point of having the disable feature.
run reports to see historical payment info from disabled properties 21 replies
We're in the same boat. Sold two properties and would like to run historical reports. Is this on a list for a future update?
Pricing Software compares to year before? 1 reply
Not at present, but, we have plans to add that capability in the future.
Pricing Software compares to year before? 1 reply
I mostly use AirBnB but not API at this time. I have 30 cabins I manage. I'm looking for a way that would show me what my pricing is this year vs last or a solution that automatically takes my pricing from last year and puts it up for this year or can even add another $50 to that. I'm tired of looking at past calendars to see what I got for Xmas last year and pricing accordingly. it's a lot of back and forth- so seeing if there are any options / pricing companies out there that automatically do this.
API Airbnb 'Additional Charges' Change? 1 reply
Unfortunately, yes, Airbnb has added the ability to edit a great many things directly in their control panel, even if you are using OwnerRez.
Don't do this! Any changes you make, will just be overwritten by OwnerRez next time it syncs... but, precisely when that is cannot be known and, since we don't know you made changes in Airbnb, it may be awhile. You'll end up with unpredictable and confusing behavior.
All changes should continue to be made in OwnerRez, except for the handful of settings where this is documented as not possible:
API Airbnb 'Additional Charges' Change? 1 reply
Hey there, I have API between my OwnerRez account & Airbnb account.
Before, I was unable to edit anything under 'Additional Charges' for units in Airbnb, and when I would use the Airbnb app it would say something along the lines of "use your integration software to make changes".
Now under every unit, I'm able to edit and change any additional fees I'd like, I would love to actually do that, so I could separate my resort fees, cleanings fees and damage fees from being all together in the cleaning fee and then later having to separate them when I'm doing owner statements. I haven't tried it out because I'm wondering how it would push over when someone books, or if it would just eventually disappear after they sync.
Is this just a glitch? I can't seem to find anything in product updates. Even my OwnerRez had some updates as well as VRBO with no emails or notice? I know have two tabs under the property description, and in VRBO my "edit property" page is completely different. Maybe it's all OwnerRez related since it all happened at the same time?
Airbnb description sync errors 2 replies
Thank you!
Airbnb description sync errors 2 replies
There was an issue with a recent update where it was validating the hosted website description version with too short of a max length (even if you don't have hosted website enabled). That's now fixed and you shouldn't see the LQA error anymore.
Airbnb description sync errors 2 replies
I am getting sync errors on the description, but I cannot find the description that exceeds 10000
Review widget schema markup? 2 replies
add schema markup to the page (or overall site) itself, not to the widget.
Allow events on Air B&B 1 reply
According to Airbnb: https://www.airbnb.com/help/article/2704 parties and events continue to be disallowed.
The only exception is "traditional hospitality venues". We'll make inquiries as to exactly what that means, but as far as we can tell, it wouldn't be generally applicable.
Allow events on Air B&B 1 reply
Air B&B's site still allows you to say that events are allowed, despite their ban. Events are more than just parties. We should not be forced to send a "no events" signal to Air B&B since they still allow you to say yes to events.
Arrival restrictions 3 replies
Two years later, I'm wondering if you've identified a workaround.
I don't mind a Saturday check-in if they're staying for more than one night.
Using pricelabs, we allow 1-day bookings when booking within 5 days. It'd be great if I could exclude a Saturday to Sunday only. Although, the other side of me feels one day is better than no days, given the choice...
Review widget schema markup? 2 replies
Currently the review widget doesn't have the JSON schema markup as we're not sure it would work in an iframe or when added via javascript.
We're open to adding the JSON-LD for reviews on the widget if we can confirm it would show on the correct page when embedded that way, but are wary of adding without confirmation as Google's crawling can be a bit finicky for the reviews.
Chesky changes Airbnb- how will this affect OR api 6 replies
First- what is a SF?
Yes... that would be their desire. Though it does appear that they still allow for the listing out of fees. The problem with not absorbing them in the total cost is you sink below the fold in search value.
Service fee
Cleaners 19 replies
It sounds like OR is working on this. From their latest product roadmap the "portal" feature, once fully developed, looks like it will have the ability for cleaners to login and see what is needed. I'm eagerly awaiting this for both the cleaner and my business partners.
Chesky changes Airbnb- how will this affect OR api 6 replies
From what I've been able to gather from various discussions on r/airbnb and chesky's twitter posts is that they are going to have a toggle switch that is on by default which will show the combined total of room & cleaning in the map search and on the detail page. From what I can tell, it will not include their fees or taxes, but I could be wrong on the their fees part. When they tested this (without warning) earlier in the year, their fees were a separate line item.
This will thankfully impact everyone equally, so everyone's prices will rise drastically together. It may make it a little more difficult to investigate your competition's pricing, but it's just a toggle switch away to see where their fees are.
The cleaning checklist stuff, I'm guessing will be a separate section of either checkboxes or a generic "low, medium, high" with vague definitions for people to fill in.
Review widget schema markup? 2 replies
Does anyone know if the review widget has the JSON schema markup for reviews/products so that google will pickup the star rating for the homes and our websites in general?
Chesky changes Airbnb- how will this affect OR api 6 replies
First- what is a SF?
Yes... that would be their desire. Though it does appear that they still allow for the listing out of fees. The problem with not absorbing them in the total cost is you sink below the fold in search value.
Chesky changes Airbnb- how will this affect OR api 6 replies
That brings me to another question. I suspect this may be requested by users who are heavily into Airbnb in the future. "Spreading" cleaning fee across the quoted rates. Something akin to what TA does to their SF - they do not show it as a line item but rather spread across the quoted nights.
For example, if I have a rate of $110/night and $90 cleaning fee. The traveler looks at 3 nights quote, and he would see a rate of $140/night vs seeing 3 nights X $110 plus a line item for the cleaning fee of $90. The total is the same, just the presentation.
This may not be an issue for vrbo and direct users, but Airbnb seems to be pushing in that direction.
Chesky changes Airbnb- how will this affect OR api 6 replies
Note that "the OR API" is kind of a misnomer - in connecting with Airbnb, we are using their API. So, we can only control or update what they allow us to do by supporting it in their API - that's why certain amenities don't sync, they haven't added support for them to their API.
If they make changes to their API reflective of this post, that will be documented and announced, and we'll make the necessary changes to handle them. If they don't make any change to their API, then there's nothing we can do, and most likely any changes at their end would be minor, optional, or can be handled using the current API - for instance, perhaps they'd be limiting / refusing to enforce certain sorts of House Rules.
We'll have to wait and see together - please feel free to post additional comments in this thread!
Airbnb - different house rules per property 2 replies
Thank you!
Airbnb - different house rules per property 2 replies
Hi Chelsea! Under each property you can set them custom. Go to a property, select Channel Rules, then you can change House Rules there by using "Override Channel API Rules"
Airbnb - different house rules per property 2 replies
I have 5 properties that are API - connected and I cannot figure out how to create different house rules for each property. Am I missing something?
Chesky changes Airbnb- how will this affect OR api 6 replies
The first 3 items look to be Airbnb programming - OR have nothing to do with it.
#4 is arbitrary and vague at the same time - typical Airbnb fashion. They may be creating (just guessing ) a new section specifically for checkout rules. Maybe something for OR to do.
Chesky changes Airbnb- how will this affect OR api 6 replies
Chesky announced last night on Twitter🤦‍♀️
- Starting next month, you’ll be able to see the total price you're paying up front.
- prioritizing total price (instead of nightly price) in our search ranking algorithm. The highest quality homes with the best total prices will rank higher in search results
- to set more competitive prices, we’ll be launching new pricing and discount tools
- You shouldn’t have to do unreasonable checkout tasks- But we think it’s reasonable to turn off the lights, throw food in the trash, and lock the doors
See full thread here: https://threadreaderapp.com/thread/1589541705921212416.html
Cleaners 19 replies
That is too bad, It would of been nice to have everything in one place. Very disappointed.
John Lowe