Sync Updated Check-In and Check-Out Times from OwnerRez to Turno

Overview:
Currently, if a host updates a reservation’s check-in or check-out time in OwnerRez (e.g., to allow early check-in or late check-out), those changes are not pushed to Turno, which continues to operate on default times. This causes cleaners to arrive too early or too late, creating confusion and potentially disrupting guest experiences.

We’re requesting an enhancement to the OwnerRez–Turno integration to automatically sync updated check-in and check-out times so that Turno’s cleaning schedules can adjust dynamically.

Use Cases:

1. Early Check-In / Late Check-Out Granted to Guest

   • A guest requests an early check-in at 1 PM instead of 4 PM. The host updates this in OwnerRez.

   • ❌ Turno still shows the original clean window, causing cleaners to arrive during guest occupancy.

   • ✅ With this feature, Turno would receive the updated time and adjust the cleaning schedule accordingly.

2. Same-Day Turnaround with Tight Window

   • One guest checks out late at 11 AM and another checks in early at 2 PM.

   • ❌ If Turno still assumes 10 AM checkout and 4 PM check-in, the cleaners may not prioritize this turnover.

   • ✅ Syncing the actual times helps Turno prioritize and schedule properly.

3. Last-Minute Time Changes

   • Host needs to delay check-in due to maintenance or early access for vendors, and updates the time in OwnerRez.

   • ❌ Turno never receives the update unless the host manually modifies the cleaning task in Turno.

   • ✅ With syncing, updates would push automatically and reflect in the cleaner’s task view.

4. Automation & Reliability for Remote Hosts

   • Hosts managing multiple properties remotely rely on accurate automation.

   • This sync would reduce the need for manual edits, support proactive communication with cleaners, and decrease the chance of misaligned turnovers.

Suggested Implementation:

• When check-in/check-out times are updated in a booking within OwnerRez:

  • Push those changes to Turno as part of the existing sync payload

  • Allow Turno to override its default time logic for that reservation

• Optionally: include a flag in OwnerRez for “sync updated times to Turno” for advanced users who want control

Hi CraftersCottage,

Thanks for taking the time to write up this request! However, I'm afraid this concern needs to be addressed directly with Turno.

We send them availability webhooks that let them know when anything availability related changes on a booking in OR (including check in, dates, property, canceled etc). Unless Turno is encountering a bug within the API, they should be picking up those webhooks and updating those cleans accordingly.

You can write us at help@ownerrez.com with some booking ORB#s so that we can take a look at the timeline of events from our side, and use those findings to reach out to Turno support.

Give us a shout at the Helpdesk at the email above!

CraftersCottage,

I've got a quick follow up to the above.

I actually reached out to Turno to see if they're utilizing our availability webhooks to update check-in/out times on individual bookings. They got back to me pretty fast! Unfortunately, they do not support this at this time. Check-in / out times are configured at the property level in Turno, and those will be the times set for every booking on the property.

You'll want to reach out to Turno support with a feature request from their end, letting them know there's a demand for booking specific check-in/out times that should be able to be determined via the availability webhooks we send over.

We're sending them what they'd need, they just don't support it at present.