Overview:
Currently, if a host updates a reservation’s check-in or check-out time in OwnerRez (e.g., to allow early check-in or late check-out), those changes are not pushed to Turno, which continues to operate on default times. This causes cleaners to arrive too early or too late, creating confusion and potentially disrupting guest experiences.
We’re requesting an enhancement to the OwnerRez–Turno integration to automatically sync updated check-in and check-out times so that Turno’s cleaning schedules can adjust dynamically.
Use Cases:
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Early Check-In / Late Check-Out Granted to Guest
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A guest requests an early check-in at 1 PM instead of 4 PM. The host updates this in OwnerRez.
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❌ Turno still shows the original clean window, causing cleaners to arrive during guest occupancy.
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✅ With this feature, Turno would receive the updated time and adjust the cleaning schedule accordingly.
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Same-Day Turnaround with Tight Window
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One guest checks out late at 11 AM and another checks in early at 2 PM.
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❌ If Turno still assumes 10 AM checkout and 4 PM check-in, the cleaners may not prioritize this turnover.
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✅ Syncing the actual times helps Turno prioritize and schedule properly.
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Last-Minute Time Changes
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Host needs to delay check-in due to maintenance or early access for vendors, and updates the time in OwnerRez.
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❌ Turno never receives the update unless the host manually modifies the cleaning task in Turno.
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✅ With syncing, updates would push automatically and reflect in the cleaner’s task view.
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Automation & Reliability for Remote Hosts
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Hosts managing multiple properties remotely rely on accurate automation.
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This sync would reduce the need for manual edits, support proactive communication with cleaners, and decrease the chance of misaligned turnovers.
Suggested Implementation:
