Feature Requests

Sort by

• Newest Reply
• Newest Topic

I would like to a get an update on ACH processing again.  Would really like to see this feature added, as just today I had a guest who had to cancel their CC and wanted to pay by ACH.  I also have a house where we only take ACH (due to the large dollar amount of the booking).  I would like to get this property on OR, but I need to be able to make ACH the only payment option upon checkout, and would like to be able to do it through OR. 

(I understand this would not be available to channel bookings such as VRBO).

Thanks!

I would request a feature update to add integration w/ Stessa for accounting purposes. I know many STR investment owners like myself use Stessa and would be valuable to automate the integration from OwnerRez. Currently its a manual process to log the breakouts like Housekeeping Revenue, Rental Revenue, County taxes held, and booking fees on the expense side. 

Great question!

Our development team has been in discussion with Stripe (and others) about implementing an Identity-type system into OwnerRez but we do not have a timeline for that yet.

We do have an integration currently with SUPERHOG, who not only offers property protection plans but also offers various levels of ID screening.

This can be from just collection to verification of a legitimate ID, to biometric recognition and more.

https://www.ownerrez.com/blog/integration-with-superhog

https://www.ownerrez.com/support/articles/superhog

The backing industry and wider spread to stop fraud are implementing KYC this is a global push and not just local. This should be a serious priority because the reported by Stripe and others, FRAUD in the travel industry is a very high risk. 

Unfortunately, we live in a world where we are going to Identify Ourselves, and people need to be identified to be trusted conforming to all the privacy laws, etc can leave the small business very exposed, but there are solutions. 

Companies such as Stripe and others are starting to become specialists in this and will become more prevalent because of the rise in fraud. 

Instead of the OwnerRez doing ID upload, maybe OwnerRez might be better to implement a KYC platform that already does ID checking. 

Stripe Identity: Verify identities with confidence

https://stripe.com/identity 

Stripe Identity is built on the same technology that Stripe uses to verify millions of global users. It's a critical part of our own global Know Your Customer (KYC) process, risk operations, and more.

Since OwnerRez is a partner with Stripe already, this might be an option to implement very quickly. 

Verify global users

Fragmented government ID standards make it challenging to verify identities for global users. With Stripe Identity, you can confidently verify the authenticity of ID documents from over 100 countries.

I agree. It would be nice if there was automatic functionality that if someone booked to arrive or depart on a date (desired holidays could be selected or specific dates added) the system would then disallow a booking for departure or arrival on the same day. 

I realized this because someone booked to depart on Thanksgiving day. Then a few days later someone booked to arrive on Thanksgiving day which my housekeeper could not accommodate. Luckily I was able to find a trusted replacement but I won't always be able to do that. This of course can be done manually but automatic functionality would be super awesome in case one forgets to do so automatically or doesn't realize the booking is for arrival/departure on a holiday or other date which may be difficult for managers and staff to accommodate.

Cheers!

Our standard setting is NOT to have a changeover gap. Throughout the majority of the year, we want those back-to-back bookings. Occasionally we have need, however, for forcing a 1-night gap between bookings, such as when we need to plan ahead for when significant number of team members will be on vacation, etc. We could really utilize this option within OR rather than having to stick with a singular gap setting at all times.

There is no widget option that let you search across all properties from the booking/inquiry widget
 
But you can make an availability widget that will search across properties for a set of dates:

https://secure.dev.ownerrez.com/settings/widgets/edit?type=SearchProperty
 
Take a look at this and give it a try:

https://www.ownerrez.com/support/articles/widgets#availability-property-search

 I’d like a shopping cart option where a guest can book 2 or more suites at the same time and only have one contract and one payment.  I’m aware of the ability to bundle units and use mutual blocking but with seven suites that would become very tedious to setup and very expensive. 

Now that Expense Categories have been added, it would be ideal for them to be fully integrated throughout OwnerRez. Most crucial for us right now is in PM Statements. When we run a PM Statement and then export it to Excel, there’s no column displaying the Expense Categories on the Expenses tab. We've adapted our processes to utilize these Categories in regards to Owner Statements and not being able to access them on the PM Statements as well is becoming an issue.

In Communication History it would be helpful to be able to filter by check-in date range. If that was available we could use it to see if upcoming guests had opened all of their pre-arrival messages.

I just got confirmation from another representative at Breezeway that it is on their docket.  I have asked them to add it to their “coming soon” list on their website so that it feels a little more official.

We were actively working with a coder to build an API bridge between OR and Breezeway, so the timing is great.  

Since my last comment I see they have added OwnerRez to their "coming soon" list :)

Hi Donna,

Nothing is ever "off the table", priorities can change and items can move to the top of To Do lists.

Other recent comments above say that Breezeway is making progress towards an integration being available in the next few months. 

I still cannot figure this out and my site is on Wordpress. I'm using the booking/inquiry across all listings and making sure "all properties" is selected. It doesn't work right, it ONLY shows results for the entire retreat. ???

 I can't figure out how to make your widget work so that one can search by date, see ALL properties available that date, and then have a "book now" option for each available property.
But I put the book now/inquiry across all properties widget on a testing page so you can look:https://stardustretreat.com/testing-page/

Please let me know what the problem is and how I can do what I want it to do: Allow a person to search by dates (and number of guests, etc) and return results for ALL my available properties, with a "Book Now" option for each one that's available.

I would love to see a feature that allowed us to select certain pictures for different channels. I have had to remove several of my photos from OR because they would get be kicked off both VRBO and ABB. They are pictures of my signage at my home (that lists my name and website) and they were really awesome pictures. Now I cannot showcase them on my website, because of the VRBO/ABB issue.

It would be awesome if there was a way to select which pictures we want to include on what channel.

Thanks,

Kristine 

There are times I get generic questions about the property that may be asked during either the inquiry phase, or after the booking occurs.  It would be nice not to have to create two identical emails as templates to answer the question.

"We've had discussions with Breezeway, but last time we talked, integrating with OwnerRez wasn't a priority for them. And it's not a priority for us."

So is it off the table then? The value for owners would be the discount offered by the Properly Insurance.

We found a workaround: we now use Gmail filtering the SMS message emailed by Ownerrez and forward them to our cell phone. It has a 10~15min delay, however, it's better than responding to our guests many hours or a day later.

It would be useful to have a report that would show occupancy percentages by day of the week.  This would help evaluate weekday vs. weekend pricing.

Inputs:

1. Listing(s)
2. Date Range

Outputs:

1. Sunday: 55%
2. Monday: 60%
3. ...
4. Friday: 80%
5. Saturday: 85%

According to the new pricing post, this is officially in the works for 2023 and contracts signed!

Source: https://www.ownerrez.com/blog/new-ownerrez-pricing-for-2023

"Channels, channels, channels.  Work on channels never stops - every week we are updating some part of a channel integration.  In 2023, we have laid plans to integrate with both Hopper and Google Vacation Rentals, both of whom we have met with and signed agreements with.  Hopper should be finished first, as it is currently in the process of kicking off, and we anticipate that landing early in the Q1 of 2023.  Google will be after that, but we are looking forward to that as well.  Airbnb as mentioned above will be getting transactions and payouts very soon, and we are planning to sync content for Booking.com as well.  In the background, we have half a dozen smaller first-class channels working on integration as well.  These are channels like ECBYO, Whimstay and others."

Thanks for making this happen OR!

I frequently have guests (upcoming and past reservations) contact me to request details of their booking information.  Just like any travel accommodation booking site, this feature would allow guests to login to their travel profile account and view details of their booking.  

How many votes does it take to get a feature green lit?

I currently accept eChecks offline, using VacationRentPayment.  I'd like to be able to enter the eCheck as a manual payment type under check.  It would just need to be added to the drop down choices.

Mine is working through ResortLock.

Can you please provide a help article or give me more direction on this?

My website is now on Wordpress. And I've put the property search/availability widget on this page:

https://stardustretreatgroups.com/testing-page/

using the following code:

<!-- OwnerRez Availability/Property Search widget -->
<div class="ownerrez-widget" data-widget-type="Availability/Property Search" data-widgetId="6b516fc0cfe34212976f57ee2ed81d7f"></div>
<script src="https://app.ownerrez.com/widget.js"></script>

But it STILL does not provide any "book now" option when you search by the dates. It only shows the properties and you have to click through to the property page and THEN do the search again. ?? What am I doing wrong? How do I get an availability search that will then result in a booking button where someone can immediately book any rooms that display as available on the dates they input?

Any updates on this? I just looked at their integrations and OR is not listed under their Coming Soon section.

https://www.breezeway.io/integrations

Hi Paul, what is the different mechanism that supports sending ad hoc messages at scheduled times? I very much would like to access that. Thanks!

Hi, I read a request earlier to add automatic tags based on a specific property being booked. I would like to request an automatic tag for reservations that have an optional surcharge selected. We have an optional pool heating surcharge that guests can request upon booking. It would be helpful for us that when the guest chooses to pay for an additional, optional charge, the reservation is automatically tagged. Thanks!

It already exists. You need to specify that autoresponder is sent to blind email addresses. I actively use it. Here is the sample/. make sure not to use anything g but plain text

Here is template below ( I call it AVAILGEN); choose Header/Footer options = none:

Hi {CFIRST},

Thank you for considering {PDISPNAME} for your vacation.

The dates you are inquiring about {IARR} - {IDEP} are available. Please see the information about renting our cabin:

• {PDISPNAME} is a private vacation home, rented out by owners (not a management company or an agent).

• NO smoking | NO pets (no exceptions!) | NO house parties | NO bachelor/bachelorette parties | NO student/school/chaperoned groups.

• Must be at least {PMINAGE} years of age to rent, and be present during the entire stay; No third-party rentals. Minors under 18 can only stay with a parent, legal guardian, or responsible adult, and must never be left at the property unsupervised.

• No occupancy above {PXOLIMIT} persons (of any age 1 day and up), with maximum  {PXMAXADULTS} adults. Our quoted rate is per property/stay and it is the same whether one guest is staying or {PXOLIMIT}, but we do not permit over-limit occupancy. 

• Property is not reserved in your name until the deposit (or full balance) is paid AND booking is accepted. Availability is real-time and may change after this email is sent.

• Rental Agreement signed by the primary Guest and a Valid Photo ID is required if you decide to book. If the required is not returned to the Owner within 48 hours of booking acceptance, we reserve the right to cancel your booking and issue a refund of any amounts paid.

• If you are booking more than {QSPDAY} days in advance of your check-in date, you will need to pay a deposit plus the site fee (if applicable). The balance will be due {QSPDAY} days before check-in. 

• If you are booking {QSPDAY} days or less before your check-in date, the full balance is due immediately. 

• Cancellation policy: {QCANPOL}

• No refunds for unforeseen or unfortunate Events outside of the Cancellation policy cutoff, under any circumstances, including but not limited to: weather, storms, fear of travel, work/life events, change of plans, change of travel party composition, evacuation, or hospitalization. We recommend obtaining Travel insurance if your stay is during the winter months, or if you are concerned about possible Cancellation for any reason.

• The exact address, driving directions, and check-in instructions will be provided after the balance is paid and a few days before check-in.

• Deposit will be released or refunded within 2 weeks after check-out provided there are no damages, Agreement violations, and no excessive cleaning required. It may released be sooner depending on satisfactory post-departure inspection. 

• Check-in is {PCHECKIN} ET and check-out is {PCHECKOUT} ET unless pre-arranged otherwise with the Owner IN ADVANCE. Late check-outs may be subject to docking of the deposit.

• Owners reserve the right to install and operate security/image capture devices on the property outside of the cabin for the express purpose of securing the property, driveway, entryway, parking, dwelling, and its contents and ensuring adherence to occupancy limits and NO PET policy.

• Complimentary WIFI is available (Connection speed and availability are not guaranteed).

• Our cabin is on well and septic. Guest understands that they will be charged above and beyond the damage Deposit amount if prohibited items are flushed & clog or damage plumbing or the septic system.

• Our cabin has a yard with a fire pit. The yard is NOT fenced and surrounded by nature, small children must be always supervised by a capable adult. 

• All roads leading to the cabin are paved. AWD/4WD and/or snow chains may be needed during winter IF there is snow/ice on the ground.

NOTE: you will see at least TWO separate credit card transactions on your statement - one charged by Vrbo for their "service fee" and the other by "{MYCO}". THIS IS EXPECTED. Vrbo "service fee" is NOT payable to {MYCO}.



Regards,  
-------------------------

Here is the Autoresponder set up. Notice yellow highlighted.

Agree - also looking to move over to OR and not having Schlage Encode integration will create a major burden. Encode is great for removing the dependency on gateways and streamlining access control, especially when you're not looking for greater smart home controls or Z-wave capabilities offered by RemoteLock, etc.