Feature Requests

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Hi, I have an irritant that I have lived with for a while.  I am wondering if anyone else finds this irritating and if they were able to figure a solution to this.   I have renters that book directly, book through AirBnB and through VRBO.     I have a lot of messages that guide them through the whole process and have refined them over the years so there is little uncertainty on the renters portion.    The first irritation is that I have to duplicate a lot of templates because there always has to be an email version and an channel version (yes I do use custom fields a lot, but just the fact that I have to duplicate the templates causes extra work and sometimes confusion for me).

The bigger irritation is this though.   I have all my booking triggers set up to use the listing site to determine if it sends an email out or a channel message (again it is too bad I have to duplicate up on triggers).   But when I look at my messages screen to ensure all messages were sent (ie some are blocked until the renter signs the rental agreement), I see all automatic messages regardless of the booking site.  (ie, on an AirBnB booking, I see the email messages with a "Will not Run - the trigger does not apply to the listing site".  This is in red which is the same colour that other messages are in that are blocked for other reasons ... such as awaiting rental agreement.

It would be so nice if the system only showed the messages that the booking was relevant for (and hid the others).  Has anyone else discovered such an option?

Glenn

Is the concern with having the price comparison tool or simply being able to book direct on your website?

The reason I'm asking is it would be very simple (or should be) for whomever is designing your website to build a price comparison panel to display on a page on your site, which has a price comparison for any week that you care to choose. It doesn't have to be a particular week, or even the week that your particular guests are looking for. Just a comparison panel that shows the pricing of your property on various sites for a particular sample week that you choose.

Then, right beside that, you have your widget from OwnerRez where the guest can enter their own dates and info, and either request a quote, or see one instantly, depending on which OwnerRez widget you setup.

If you or your web designer has problem designing a comparison panel, a cheap, quick and easy way to create one would be to just take a screen shot of the multi-site panel that shows on Google Vacation Rentals for your property (you are on Google Vacation Rentals, right?), where they show 6-8 websites where your properties can be seen on the web, with prices for whatever dates you request. And if it's like mine, your own website will appear at the top of that list with the best price, and an "Official Site" designation right next to it.

My point is, you can easily have a comparison panel on your site, which gets the point across to your guests, without it being variable to a particular week, that booking direct with you is the best choice. It doesn't have to be variable. The comparison prices for whatever sample week it shows will be all you need to do to make the point to the guest that your own site is the best place to book. They will assume that the deal for their week is just as good as the sample they see.

No additional tools or third party software or subscriptions are needed. Just design the comparison panel, and have your OwnerRez booking widget right there.

Simple!

Or am I missing something?

If you think so, let me know why, and I'll happily straighten you out!  Hah hah hah!

Booking direct tools tested their API connection and can't get it to work with their software currently. Does anyone know of something similar?

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We would really appreciate the list view feature. Probably 30-40% of our owners stay multiple times per year in their rental. One of our main hopes with the PM module was to make it easy for owners to book and manage their own reservations, and remove that extra work from us. In its current state, it's challenging for owners to see which blocked dates are theirs. I think a list view would really help them have a better view of their blocked dates, especially if it had some feature that could filter for blocked dates vs. reservations, or at least a symbol that would allow them to tell the difference between blocked dates and reservations while scanning the list.

Along with a list view, I think differentiating the color between reservations and blocked dates would help. I'm not sure if that's already been discussed, but I think that's a fairly simple change that would make a difference when looking at the calendar views.

This arrived in testing this month, so getting closer!

any further updates to this one?

Hi Folks,

I'm brand new to OR.  So far it is going pretty well.  There's one important issue that I cannot find a go-round for.

Does anyone want to have the ability to control the Book Now / Send Inquiry functions on each individual property?  I have two properties, and sometimes others (when repairs come up) where I'd like to show the calendar open for inquiries, but not open for booking.  If each property could have its own toggle ability it would help greatly.

Right now, the choice between the two requires global control.

I agree.  This is very much needed.  We also have guests who we do not ever wish to have back. 

The welcome letter goes out as soon as they book.  So, if the property changes then the welcome letter they received addresses the old home.  We will have to manually send them a new renter agreement and a new welcome letter.
We have 72 homes and are growing to 150 this year.  It would be nice if we could have an automatic letter that is triggered when the booking changes properties so any letters that were sent would triggers new letters to go out.  I know this seems like a minimal task, but look at all the messages we get in a day from renters, upcoming guests, and potential guests.  Anything to make this easier for us is truly appreciated.  

Yes, we would love to be able to set a cut off time for same day bookings. We need to be able to check the home prior to check in but do not want to do this after hours. 

The flexibility with the trigger conditions within the messaging system are fantastic, but it would be great to see this taken a step further with the introduction of snippets of text that could be used if certain conditions are met.

For example:
You want to provide some instructions to guests bringing a pet within an existing message, maybe at confirmation, or when providing check-in instructions.

Currently, you'd need two versions of the same message, one without the pet instructions, and one with and the triggers set accordingly.  This can lead to a long list of templates and triggers.

Ideally, one could create a 'short code' (to borrow terminology from another popular PMS highly regarded for their messaging capabilities) that could be used within the confirmation message, or check in message, or whatever, that could show those pet instructions if/when a guest is bringing a pet.

Hi

I mainly use the ribbon view of bookings. It would be extremely helpful if the balance due when hovering was highlighted or a different color. If you're glancing quickly it's easy to miss if someone has an outstanding balance due.

Thank you!

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I just came across your post and FR - and upvoted it. I've been trying to play around with triggered messages on entrance and check-out codes as well for the exact same reasons you gave in your initial post. In my email discussions with the OR team they suggested I put up a FR asking for triggering options based on specific door codes being entered. I am using Schlage Encode locks, and I see that they can be integrated with Google Assistant, so I am wondering if that might be a route to getting messages out (as a work-around). Though I'm not sure how Google Assistant can be used to trigger OR email or channel messages. The channel messages being sent out seems to be the sticking point if I want to send a message to a guest on Airbnb or VRBO that the cabin is ready once the cleaners have finished preparing it.

I'll still put up my own FR on this topic with a title that might get this more attention, since I think it would be a very important feature for OR.

You can change check-in & check-out times now in the Booking > Overview tab.

Just click the "change" button, and it will take you where you need to be.

It just needs supporting votes.  Did you vote?  I have 2 great ideas and only 1 supporting vote.  

It's an excellent idea and one you can effect, with one additional click. When on the booking overview tab, click the CHANGE button. If you change the check in or check out time, it will update integrated locks very quickly.

Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team members the ability to answer and communicate with guests. 

We have plans to provide more permissions for Team Access users down the road, but wouldn't be able to provide an ETA. At present, messaging-only permissions do not exist. You may consider searching the Feature Request forums for a similar request so you can upvote it. If one doesn't exist, feel free to make one of your own!

I agree. I've been looking into this and am surprised OR doesn't allow this.

Thanks. We have team members who need to communicate with guests. Is there no way to do this without giving them full access? Is it planned as part of the new unified inbox? I can’t have every employee capable of completely altering the entire portfolio. But they need to be able to communicate with guests. 

Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though. 

No, read-only access is just as it sounds. Users with read-only permissions can see things, but not perform actions such as sending messages. For example, trying to send a message with read-only access, you'd see the following: