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Can we make sure that the new feature can take priority over the data that comes from Pricelabs so we can manage it in OR?
I have read through the topic and I think an integration is a good idea but I don't think Yunumi (sp) is the solution. I recommend that OR check out jetsam.com
See the thread below where the CEO is termporarily providing free service to Smarththings users that have been left in the cold by their lock management software provider -- there are a couple of OR users on the thread. they are very much focused on providing integration with both z-wave and wifi locks so members can mix and match and update as needed
https://community.smartthings.com/t/seam-temporary-solution-for-managing-lock-guest-codes-jan-2023/257569/36
Thanks,
Manel
Yes, it is on the roadmap for 2023! We're doing some other large PM expenses work first to make way for recurring ones. There is already a request thread for it though, so closing this one.
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/reoccuring-expenses)]
Is there the possiblity of making this something that could be done in OwnerRez? I know that there is a work around by importing from Excel...just putting in my requests! These are nitpicky things - we love OR. Thanks! Lisa
Thank you! Will this mark the statement as sent? Probably not - I'll probably have to do that manually? Thank you!
There's a hack for doing this (to email a statement to more than one email address) by creating a custom Email Template of type Owner Statement and then putting multiple email addresses in the template itself. So in addition to (or instead of) the field code that's there, add specific email addresses of your owners separated by commas. That will work. Then make sure to assign that email template to the owner in question. Be aware that the new template is now hard-coded to specific email addresses, so don't use it for any other owners.
We're pleased to announce that our Zapier integration is now in public beta: https://zapier.com/apps/ownerrez/integrations
If you missed your invitation before you can get started today. Happy Zapping!
Hey OR Team! Would love it if we could put more than one email address in the owner record and email statements to more than one email address - even if this was a manual option that would work great too!
At present, the best solution would be to reply in Vrbo's own messaging system using their own tools. Once integration with Vrbo's internal messaging system is available, there will be more options, including potentially automated ones.
Currently discount codes can be reused over and over on every reservation by guests and there is no way to limit them. It would be great to have the ability to offer something like "get 10% off your first stay," rather than giving out a discount code that can be used endlessly.
The Location Description and Other Activities fields currently go to Vrbo...
Chris, the Location Description field is not pushing out to any of my Vrbo listings. Not from the Default Descriptions tab or even if I override that with a Vrbo tab. What can I do to get that information to populate in my Vrbo listings?
Currently when you make a PREVIEW owner statement you cannot save as a draft. The choice is either to CREATE or CANCEL. We need to have the option to SAVE the preview as a DRAFT so we can collaborate with our bookkeeper prior to hitting that final CREATE button. Currently, the only way for my bookkeeper or anyone else to look at a "DRAFT" is to CREATE the statement. But then you can't make any changes to it. You are forced to DELETE and start over again.
Hello,
You can re-send an email now? I can't see how to do that... please advise.
Thanks,
Kara
Yep, I checked it out yesterday and realized it was all taken care of!!!
Cheers Ken!
Looks like you got that taken care of!
Would be great to have a filter in the REVIEWS are for reviews that need, or at least do not have, a response.
Maybe even something that wasn't a filter (you tend to lose filters after clicking on an item in the resulting list) - like a 3rd tab maybe?
Not necessarily. If the original code does not allow color selection, it may not be possible without rebuilding the entire platform.
I commented on this 2-1/2 years ago and I still think about it every time I look at the booking calendar but Ken says programatically it's not possible but I think anything can be programmed...!
Agree with previous poster... ability to set listing site calendar color would be very helpful... AT THE VERY LEAST AS INTERIM FIX PLEASE CHANGE THE 'MY SITE" COLOR TO BE DIFFERENT FROM AIRBNB.
Suggestion to have blocked dates in different color also would be EXTREMELY helpful for a quick visual view of property patterns.... not sure if blocked dates show up now
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Bumping this. Badly needed.
Hello, I would very much like to see this feature as I sent an email to guest last weekend and now see he didn't open it. I would like to resend it (will do a copy and paste) and just to be sure, will send it via Airbnb as well as his own email.
I would like to verify the email address on the server. Please give me your instructions and I can get this done.
Thanks
Suzy
Awesome! I would just appreciate it being part of the system - would be so helpful! And having a universal provider makes sense!
Hey Lisa, thanks for reaching out and requesting this - this is the correct place to do that! I wanted to mention that we have discussed (internally) adding an owner payout feature but are leaning towards using a general ACH/e-check provider instead of built-in ones from Lynnbrook or other specific payment processors. The reason is because we have thousands of PMs that need the payout feature and many don't use Lynnbrook. In order to create a ACH payout that works for all PMs, it would need to be something that all PMs could use. But perhaps we could build a way where you could pick your ACH provider? Thanks for the thoughts.
I know OwnerRez is always working behind the scenes to make things better for us users. I'd like to request that OwnerRez consider adding the payout feature through Lynnbrook so that owners could be paid directly from the system! Love OwnerRez - this would just be such a great benefit!
This is exactly what I've been trying to setup for a while. Thanks for the detailed breakdown!
There is actually a third scenario here: I'm not verified either (longer discussion, condo..no mailbox...working on it), and yet BDC DOES send the credit card info to OR. could be because the first thing I did when I set up the integration was (based on OR documentation) ask them to turn on the BDC feature that sends OR the CVV which they did. Pure speculation on my part, maybe enabling the flag to send CVV enabled the full feature of sending the credit card to OR. Coming back to my case, OR does have the guest credit card on file, so what I need to do is manually go to "Transactions" and "Collect Payment (Run Card)".
The feature that I would like, is a way in OR to automatically schedule the "collect payment" without me having to go, manually, to each booking and add the schedule payment part by hand. maybe add a third option in BDC channel Payments section
That being said, I had no clue this was my case. The first BDC stay for me was in Dec 22 (last month as of this writing). since then, i had 3 more, and yet no payment in my bank. It took me a couple of hours of back-and-forth with BDC customer support over their messaging system to figure out what is going on. CS was nice but wasn't super helpful/knowledgeable, they keep saying that they don't process payments in my case, which did started me thinking _I_ need to process those payments which i did. One CC got denied, email the guest...we'll see.
I was totally confused about this specific scenario, I didn't fully understand what was happening, and OR doc (maybe i missed something) totally missed this case. I really wish OR booking.com FAQ page would have a section on this case
I have a few questions about WiFi locks like the Encode... we are currently running about 50 locks on z-wave and have relatively few if any problems with them. Yes there is a zwave controller that needs to be placed on the property and accessed in some way but functionally they are doing basically the same thing... getting a guest code into a door at a specific time and removing it at another time. So for those that have wifi locks here are my questions...
1. I have heard that wifi locks consume a lot of battery unless you change them so they "heartbeat" and only come online every once in awhile to check for things. What has been your experience with batteries?
2. If you use the heartbeat how do you handle things like last minute guests, early checkins or late check outs where you need to adjust the booking and subsequently any restrictions you have placed on the code but you may not have a heartbeat connection to the lock for an hour or two? Does their UI tell you when the next heartbeat will be?
3. The "wrappers" or User Interfaces generally provided by lock manufacturers seem to be straight forward...and relatively simple. The 3rd party tools seem to be more purpose built to handle rental type situations... for example: How do you manage things like multiple locks that get a guest code (front door, back door, garage door) in a property and others that might be on a closet that is strictly for the owners or housekeepers? Are you manually adding the same code and restrictions to 2 or 3 or more locks each time there is a booking? Do you manually at the door lock add in codes for owners and housekeeper and not use a UI? Are you able to restrict the locks so that housekeepers only have access between 9am and 4pm daily and maybe not at all if there is an active guest code?
4. Are you doing other smart home type things when guests access the property? Set thermostats, turn on lights, monitor noise, etc..?
5. I don't have Schlage locks but can you tell me if they have the ability to let me know the first time that a door lock code is used? IE the guest has checked in? Many of the 3rd parties use this to send a welcome message to the guest... reminding them to report anything that is amiss, giving them contact information, etc...
I think I have used many of the 3rd party apps... Vera, Smartthings (not integrated), Lynx, RemoteLock, Brivo (integrated) and they all do the basics of getting door codes into locks and of course all of the locks can stand alone with manual intervention... it is the integration that is the hard part. In my estimation the 3rd parties have a lot of extra features built into them that drive up the costs. Features that I just wont use because I do it in OR already... (texting, emailing) or don't really think there is a need (webapps to unlock doors). I saw one the other day you could use text messaging to unlock your door.
I just want an integration that can take a door lock code generated by OR for a booking and put it on all of the guest locks for that property and a simple UI that can show me the codes that are on the lock and whether they are verified to be synch'd. IE has the lock confirmed that the code was accepted. If I need to make a change I make it in OR and if it impacts the lock restrictions they are integrated down to the lock. I'd like to say in realtime but I don't think that is the case with wifi locks.
