Feature Requests

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Hi Chuck,

It seems that Minut has jumped the gun with their instructions being published. They're working with us on integration but it has not yet been finalized and has not gone live. 

I would like to be able to allow exceptions to gap night and minimum or maximum night rules on a specific dates basis.

For example, I have been having my minimum nights set to 2 nights, with a rule that 1 night gaps are not allowed. But this week on one property I have three nights in a row open, and so if someone wants to book two nights they can't, and then I can't fill the single night open based on my rule, if I want to get all those nights filled.

With the ability to make exceptions on a specific dates basis, I can potentially fill all three nights or only two of them last minute more so than now, when I can't bend the rules in this one case. Instead, what I have to do is temporarily change the rules to try to get these nights filled. But this opens the door to other dates down the calendar getting unwanted one-night gaps and one-night stays.

According to Minut, they have an integration now. 

https://support.minut.com/en/articles/6338181-connect-with-ownerrez

I'd love to send repeat guests slightly modified versions of our standard messages. "Looking forward to having you back!" -- that sort of thing. Right now, I can't figure out any way to set a message template to trigger specifically for repeat guests (and then set my standard ones for every other guest). Would love to see that ability integrated into trigger options!

Upvoting this feature has been disabled, but I would like to add my vote. Each Booking should be receiving a unique invitation link to the TouchStay Guide so that TouchStay can track which guests are opening the Guide. I am unaware of any OR "Field Codes" that would provide a unique link to the TouchStay Guide for each Booking, but I know it exists in TouchStay. Please help bridge that gap so that OR users can know which guests are opening the Guide.

Perhaps this has been asked for, but I'd like to see the current listing title and, ideally, the filename of the first photo (or cover photo, so to speak) captured for each booking so that I can analyze a series of bookings to determine if there are any themes in what's working for titles and first photos, which are two of the first things a potential guest sees on the OTAs.

This is under investigation but no ETA at present.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/daily-report-of-checkouts)]

Ken,

Is there a way in Owner Rez to hide the Airbnb listing with API connection on certain dates and times automatically?

So for example I want to have my listing live on Saturdays and Sundays between 8 am and 8 pm and the rest of the dates have it inactive/snoozed.

Thanks!

Yes - see pinned post above from December 2020. 

This would be VERY helpful!!!  Texting is how most of my customer communicate these days, and so e-mailing them a quote is not the greatest way.  Has this become a feature yet??

I'm going to keep it on manual blocks for now, I have a different setup than most,  I do all the cleaning with 5 apts, sometimes I have help so I leave the calendar open for same day checkins on Three of the apts and block two from same day checkins, and depending on schedule I won't allow same day checkins at all,  its an ever changing landscape so I'll stick with the manual block for now,.

I was just hoping that setting a cleaning day would automatically block time for it without having to do another step and block it. I'll just block it and say its for cleaning in the notes for now, one less step that way.

Yes, I have the changeover restriction which is set to 1 day.  So if someone checks out Friday morning, the system does not allow a checkin until Saturday afternoon.  That is considered a one day block. 

Usually my cleaners will clean the following day of the checkout (in this example, Saturday morning) and that works out fine.   But often they indicate that due to scheduling they may not be able to turn over the place for a few days. (ie in this example, they may clean on Monday even though the checkout was Friday.

Its no big deal, I just go and manually put a block on everything (just to be sure) between checkout and cleaning.... unless cleaning is scheduled the day of checkout.   I just wanted to point out that your assumptions are wrong and cleaning does not always get scheduled perfectly... ;-)

You wouldn't normally block the day of the cleaning - generally, the expectation is that cleaning will take place in the middle of the day, between checkout and checkin.

If you want to have a day in between bookings, you can set that in OwnerRez as a changeover restriction:

https://www.ownerrez.com/support/articles/property-availability-rules#changeover

Hi, Unfortunately I don't think it will work for me, I want to individually block after each stay, if it's a short stay I can clean same day or next day, after a longer stay I block same day check in and next day, but I don't do this all the time, I'll read up on it though and see if I can use it. Thank you

You wouldn't normally block the day of the cleaning - generally, the expectation is that cleaning will take place in the middle of the day, between checkout and checkin.

If you want to have a day in between bookings, you can set that in OwnerRez as a changeover restriction:

https://www.ownerrez.com/support/articles/property-availability-rules#changeover

It does not block anything.  Actually a small bit of useful automation might be the following:

1) You enter a cleaning date

2) upon entry a popup come up that asks if you would like to block the calendar from the end of the reservation to the cleaning date.

3) you can accept or decline this small automation after the popup comes up.

I guess it would help with me second step which invariably is to manually block my calendar for the period between the end of the reservation and the cleaning.

Glenn

But it doesn't block the day of cleaning you still have to do that manually? 

Okay, thanks for that info, Ken. It just seems mystifying to those of us non-techies who see a huge roster of other channel managers already hooked up, ones with totally inferior product to OwnerRez, why they have been able to get set up but not OwnerRez.

I can't go into further detail beyond what I've discussed before, but, this is not the case, and our discussions with Google are moving forward.

It's very frustrating. It seems that OR has just made up their minds they don't want to connect us to Google Vacation Rentals, connects us to channels with little traffic and no bookings instead.

Please allow us to generate daily reports of checkouts and a trigger to send them to who needs them. 

Ideally I'd send one at the beginning of the week with the following week's checkouts and a daily report of that day's checkouts. 

https://support.google.com/hotelprices/answer/11946834

There are channel managers such as OR already doing this for their users by bundling them together to get onto Google Vacation Rentals. Look at GVR's support article They specifically list all of these competitors to Ownerrez that can currently get properties on GVR if you have fewer than 5,000 properties. Does OR not have 5,000 properties?

• Adchieve
• Avaibook
• Avantio
• Beds24
• Bluetent
• BookingPal
• Eviivo
• FantasticStay
• Feondi
• Futurestay
• Homerez
• Kigo
• Kross Booking
• Lodgify
• Octorate
• NextPax
• Rentals United
• Reservit
• Stays.net
• Uplisting
• VRBookings

Goes onto say:

If you're already working with a connectivity partner that's not listed above, encourage them to follow the steps outlined in this guide. If you'd like to become a connectivity partner with Google, or if you think direct integration is the right path for you, follow the same steps to get started.

Apologies if this has already been mentioned.

I'm looking at building my seasons up at the moment.

What I would like to do is have a date option where I could select the second Monday of a month rather than a specific date of a month. I could then set up multiple years and maximise my seasons by the days I have check in on.

As it is the season dates will change day every year.

Our STR is in Mexico too and yes, they all use Whatsapp. This would be very helpful!

It would be cool to be able to set an alarm to go off for each booking. For example if they need to pay a pet deposit, set an alert to tell you it's time to charge them two weeks before arrival for pets.

There is a specific option of becoming an "official business" on Google which then allows you to have a listing that provides direct booking and reviews. It also serves to have you found on their front /landing pages when people google for a location. 

BUT there are very specific criteria a business must fulfill before Google recognizes it as a business- and more specifically as a Vacation Rental Business allowable on Google:

1. MOST IMPORTANTLY- You must have more than your one VR. People get around this be dividing their homes into rooms and then call themselves a lodge. Sometimes folks just give it a go and list their home any way..hoping the google police will not discover them. I survived 5 years that way...but then my listing was pulled, I lost my reviews and all my lovely Google posts that upped my SEO. (actually all Google reviews were not really lost as I always copy and paste my reviews in my website.
2. Must have a sign on your building front- which in my case is against our HOA. They require a photo showing not only the sign but distinguishing landmarks/street signs to show where and on what street that building is.
3. You must also show proof of BEING a business, e.g. EIN tax documents

see: https://support.google.com/business/answer/3038177#zippy=%2Cineligible-businesses

Well, yes, and I don't blame you - but, unlike Airbnb, Vrbo does not pass us that information.  :-(

yea that's a good tip. But it's a manual step I wouldn't mind cutting out.

But you can - go to the Transactions tab of the Booking and scroll down.  There's a Fees section.  If you have Airbnb bookings, you'll see that Airbnb fees appear in there.  Vrbo doesn't send us their fees, but, you can manually add them to that section once you know what they are.

Currently there is a gap in tracking Net Payments when it comes to VRBO api bookings. OwnerRez pulls in the payment processor fee (Stripe for example) but it has no visibility to the 5% pay per booking fee that I am paying VRBO at the beginning of the following month. Hence it does not add VRBO commission fee to the "Host Fees" category. Since I am now on the hook for remitting taxes to the state with VRBO once integrated, it would be easier for me to run a report for my taxable sales in OwnerRez that is accurate and factors in the 5% VRBO commission (or whatever your individual commission is). As it stands, I have to take an extra step and multiply my net sales by .95 to account for the 5% that VRBO is going to collect.

This could be achieved fairly easily I believe by adding a setting to the VRBO api where we can input our commission percentage to apply against our VRBO bookings.