Feature Requests

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Agreed and this would be huge for my 1 man business!

I am open to any of the vendors like Yada.AI or Guest Guru. Guest Guru has mentioned wanting to work with OwnerRez, but they did not receive the same type of interest from OR.

Hey All,

As we are almost 8 months + from the original post, I wanted to bump the request with some additional context since the technology has changed a bit.

With "CustomGPT" models available for creation now to allow users to create a custom knowledge base, this functionality could be incredible for those dedicated to providing 24/7 support but without the resources to hire multiple virtual assistants.

Are there any thoughts on integrating ChatGPT or Yada.AI?

Thanks!

Great, thanks Joel!

Hi Scott,

Thanks for bringing this to our attention. We'll get a patch in place as soon as possible to correct.

Unfortunately, Vrbo only pulls each review from OwnerRez once. So reviews they have already collected from us will not be updated with the display name specified by the guest. If you are concerned about a particular review, you will need to contact their IPM support and request they remove or re-pull that specific review. 

As a partial mitigation, I do know that Vrbo only displays first name and last initial. So even though they aren't using the specified Display Name, there is no danger that they will use the full name.

I just discovered that when a guest chooses to use a display name instead of their real name on their review of their direct-booked stay, Vrbo displays their real name instead when that review gets sent to it by OwnerRez.

To respect the wishes and privacy of guests, this needs to get fixed ASAP so that Vrbo gets and publishes only guests' display names on their reviews. 

Thank you for the information. From what I understand though is that the trigger applies to inquiries primarily. I still don't see a way how I can apply it to where the trigger is for messages from guests who are booked already. 

Is there a way to have this feature added? I don't need an automated response for inquiries , but from channel messages from booked guests.

We do now have the ability to set time delimiters on triggers:

https://www.ownerrez.com/blog/new-inquiry-triggers-major-trigger-redesign-no-more-platform-email-for-bookingcom-improved-property-mapping-warnings-layout#triggers-redesign 

Can you please create a feature that allows hosts to have an automated message response that occurs during a specific timeframe? Idealistically it can work for a specific time like from 10PM to 5AM for example. 

Example: I go to bed at 10PM, but a guest (who's already booked & confirmed, regardless if it's before their reservation date or during) messages me at 10:15PM for a random question that's not urgent. An automated message that is active between 10PM and 6AM is automatically triggered & sent to the confirmed guest stating "Good evening, I am unable to respond right now because of the late hours. I will read all my messages as soon as I wake up tomorrow at 0600 to address any non-urgent issues. For any urgent matters, please text my cell phone directly or call me directly. My number is listed in the rental agreement."

Here are a number of relevant videos and support docs:

https://www.ownerrez.com/support/articles/email-templates-and-triggers

https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields

And, yes, messages can be sent via SMS as well as email:

https://www.ownerrez.com/support/articles/sms-messaging-overview

https://www.ownerrez.com/support/articles/sms-templates

Unfortunately, I do not believe "day of cleaning" is an available trigger, you might want to post that as a separate suggestion.  But you could certainly use "day of departure" as a triggering event, which in most cases should be close enough.

Oh thats great! I didn't know that!  Can it be day of cleaning? So they know next expected guest total?

That's awesome.  Is there a video to show how to set this up?  Is there a way to submit a notice via SMS to the cleaner also?

Ken,

I will email the info to you from one of the ladies that had the issue.

I'm not sure I understand this request?  Guests are required to type their names in.  Can you explain the problem in more detail, perhaps with a specific example emailed in to our Helpdesk for examination?

We have a lot of older clients and they sometimes send up to 6 rental agreements because of the e-sign, is there a way to add doc-u-sign, or something that would require them to type their names in? This is something we have a huge issue with. We have enabled the archived copy to get sent as well, but this is still an issue that has been popping up. Thank you! 

No problem - you can set up a separate template and trigger to send them a reminder, say, 3 days before arrival, much as you would send directions and an access code to a guest a couple days prior.

[This topic has been closed as a duplicate of another topic (Saved Filters in List View)]

[Another topic was closed as a duplicate of this topic (Add a Setting to Remember Your Filter Settings in the Bookings Area)]

 

Yes, please, at least add as a default showing only confirmed bookings in the bookings list (not cancelled bookings).  With the push to use moderate cancellation policies by VRBO and Airbnb, the number of cancellations is increasing, effectively burying the confirmed bookings on the Ownerrez list of bookings.  Right now I am being told by Ownerrez support the best option to show only confirmed  is to use the filter function.  This adds 3 or 4 steps to get to my bookings list of confirmed bookings.  It makes much more sense for users to use the filter function to add in cancelled bookings or show just cancelled bookings.  Thank you.

This is great - thank you very much!

This doesn't work for us, if a new booking is 3 months out, how is the cleaner supposed to remember the details?

Thank you! You have just solved a problem we have had for months.

I would like to humbly request that owner-rez add square to it's credit card processors, I have found square to be the most user friendly and the easiest for my book keeper as well. Please vote for this feature thank you.

I've created a custom email template that accomplishes this. Perhaps that would suit your needs as well? The main field code you're looking for, that displays the chart of charges, is {BCTAB}.

When making a booking change such the past and the modified versions don't line up.  Its confusing.  I believe you did this to provide an easy comparison.    The cleaning surcharge should be at the same position for both cases.  In this case the #2 position.   Same for the taxes that have all assumed diffferent positions.

From time to time, guests ask me to send them a statement that they can use to get reimbursed or to use for their own business records.

But unless I have created a quote first, I am not able to send them an email with such a statement showing the breakdown of charges. 

So the ability to send guests a billing statement with the breakdown of charges without having to create a quote seems to be a standard feature to have for guest relations.

For those of us who have more traditional BnB properties, or multiple vacation rentals on one property, being listed on the Google Hotels map is absolutely vital. In the short time I was able to be listed on Google Hotels (before they removed me because my pricing wasn't able to sync accurately since my booking software doesn't integrate with Google Hotels...), I got WAY more bookings than from even Airbnb. This is how MANY people search for accommodations when looking in a specific area and we need to be able to have our properties listed with our pricing and availability synced from OwnerRez! 

custom fields already apply per property. You need to populate it with data specific to each property. 

Zapier is pretty expensive for what we need so looking at other options but it seems OR currently only works with zapier. Looking for a less expensive alternative. 
current goal: just get records out of OR and into my email server for newsletters. 

Myself and many others have lost progress we have made in changing property information and other configuration changes because we clicked on another link and navigated away from the page before saving. And that's it, all the changes are "POOF" gone. I would like it how I have seen on sites such as reddit and other contribution sites where the page detects a draft version of the configuration changes and does the pop up that prevents navigating away with the dialog "Are you sure you want to discard your changes?" - Yes or Cancel being the button options.

I think this would prevent a lot of wasted productivity for your customers and should be quite simple to implement as it is a pretty standard part of a lot of websites where users enter in data or make configuration changes. The section that has gotten me the most in this regard is far and beyond the Photos section in the property menu. I've literally lost 30 minutes of work via that mistake at times and people I help to get integrated are especially prone to making this mistake when new to the application.

Hi Brendan & Jessica,

There is currently no way to send messages via the OwnerRez API or Webhooks. This is a planned feature that we are hoping to work on in the later half of 2024.