Feature Requests

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Affirm payment option 14 replies

Wayne T
Jan 12, 2023 10:21 PM
Joined May, 2022 2 posts

Make a payment link in stripe and it has an affirm payment option

Affirm payment option 14 replies

Rex C
Jan 12, 2023 10:03 PM
OR Team Member Joined Aug, 2021 71 posts

Can you provide more details about what you found?

Thermostat Integration 41 replies

Chris L
Jan 12, 2023 1:34 PM
Joined May, 2017 209 posts

Assume you were asking me, since I think I was the only one to mention it upthread.

I think it has promise, but it wasn't the right product for me. Their implementation of door lock control was the biggest obstacle--they only support Z-Wave hubs, and I've invested about equally in Z-Wave+Schlage Connect and Schlage Encode, and they were not able to support the Encode. As well, I think I overestimated the amount of integration between the various components, and there was a lot more manual programming required (e.g. from the initial presentation, I thought that my cleaning company owner would be able to assign which of her cleaners would be cleaning the property that day and then the system would automatically program a code for that cleaner into the door lock that only works for the duration of the cleaning window, but AFAICT, not only does the system really not work that way, but I actually had to manually put my cleaner's code in each individual door (whereas with Remotelock, I can easily create a group called "Cleaning Company X" and add all the properties that cleaner cleans and the code automatically gets propagated to all the doors). The control panel was also a bit clunky (very Web 1.0-ish, like OR itself :P, instead of clean and Web 2.0ish like Breezeway appears to be).

Between the clunkiness and the prospect of having to drop $1K just to re-outfit all my properties with compatible door locks, I bailed and decided to stick with RemoteLock+TouchStay and then add Breezeway to help manage cleanings/maintenance. (I'm in the process of getting set up with Breezeway now.) I do lose the other bits of smart home automation (I don't really have any other smart home devices anyway) and integrated thermostat control, but I'm not sure that would have worked as seamlessly as I'd expected anyway.

Automatically follow up on a quote or inquiry 11 replies

Michael D
Jan 11, 2023 5:32 PM
Joined Oct, 2019 55 posts

Any update on the development status?

 

Picture scroll 0 replies

Jennifer W
Jan 11, 2023 8:17 AM
Joined Oct, 2019 86 posts

Would we be able to add the ability to scroll through the first 3-5 pictures in the widgets?

eg.

5 star review length increase 0 replies

Michael D
Jan 10, 2023 10:19 PM
Joined Oct, 2019 55 posts

I would like to have the length of the review increased beyond 250 characters. The 250-character limit is not a limitation imposed by ABB. I currently have reviews in the 380 to 500 character length. For me at least, trying to fit a review into the 250 limit seems to make them a bit cold and impersonal.

Collecting ALL of guests emails 1 reply

Chandler S
Jan 10, 2023 9:43 PM
Joined Dec, 2019 30 posts

Yes you can use a software platform called StayFi to collect all guest emails. They have a new integration with OR. 

Thermostat Integration 41 replies

Chandler S
Jan 10, 2023 9:40 PM
Joined Dec, 2019 30 posts

How was your demo with BeHome247?

Trigger to send instant message once criteria met 1 reply

Rex C
Jan 10, 2023 5:36 PM
OR Team Member Joined Aug, 2021 71 posts

Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time the Renter Agreement is signed.

 

Security Deposit reservation is not an option there (at this time), however you can set that based on timing. Security Deposits will run their holds at around 3:30AM on whatever day you have it set to, so you could always run a trigger for 8-10AM on the day it's scheduled (## days before arrival) with the requirements of Security Deposit Reserved and Renter Agreement signed. You could also set a second trigger with a notification to you at that time if those two are not yet met, so you can address the issue with your guest.

Collecting ALL of guests emails 1 reply

Hangout Properti
Jan 10, 2023 5:29 PM
Joined Apr, 2021 1 post

Is there a way to collect ALL of the guests emails that will be staying in our property, instead of only the guest the books? Airbnb has a way of doing this but they code their emails so that we can't contact guests off platform. It would be so nice to have all of the emails for each guest. I just recently found a group that has stayed with us more than 5 times, but someone different booked each time so I didn't have them in my data as "Repeat Guests". Thank You 

Also, a Loyalty Program would be amazing. I'm currently looking for easy ways to document my repeat and VIP guests so that they may earn rewards.

Thermostat Integration 41 replies

Weslin P
Jan 10, 2023 4:50 PM
Joined Jan, 2023 7 posts

I probably would.  I had guests try to maintain the temperature to 65 F in the middle of Arizona summer (100 F+).  I don't care who you are or what your comfort level is, the only thing such behavior does is destroy the AC unit and rack up the electricity bill!  (You can't vacation in a completely different climate than you are used to and expect to live according to your environment back home).

The point of this is, while the Ecobee API has the ability to query and set things such as temp limits, IFTTT has not developed on very many meaningful (to me) commands.  So, I either need to learn how to write software to interface via various API (I'm interested!) or find someone else who will do it for me.

Affirm payment option 14 replies

Wayne T
Jan 10, 2023 2:55 PM
Joined May, 2022 2 posts

I found away to do this in stripe as a payment link only

Affirm payment option 14 replies

Ken T
Jan 10, 2023 2:41 PM
OR Team Member Joined Aug, 2019 1704 posts

We've looked into some of these, and while we always want to keep an open mind, we weren't impressed by the value-add - the costs seemed to be excessive, as well as certain technical aspects that would add challenges and complexities to the normal flow of handling bookings.

Affirm payment option 14 replies

Ken T
Jan 10, 2023 2:41 PM
OR Team Member Joined Aug, 2019 1704 posts

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/buy-now-pay-later-options-such-and-paypal-or-other-payment-option-integration-solutions)]

City tax calculation upgrade 0 replies

Bogdan N
Jan 10, 2023 5:47 AM
Joined Jan, 2023 1 post

Hello

In my area the city tax is calculated as a fixed amount by person by night, adults only , anyone below 18y old is exempt.

Is it possible to update your city tax form to allow for the tax to be calculated only on adults ?

Thanks

Dynamic instant booking and inquiry settings 0 replies

Nest Away Stays
Jan 9, 2023 9:49 PM
Joined Jul, 2022 2 posts

For direct bookings, it would be useful to allow direct bookings for stays within a certain timeframe and inquiries further out. This allows guests to direct book dates where we are confident on pricing.

Custom Reports 8 replies

Ken T
Jan 9, 2023 8:34 PM
OR Team Member Joined Aug, 2019 1704 posts

Unfortunately, at present it is not, though this is planned for the future.

Autoresponder for Enquiries for other platforms (Airbnb, Booking.com, VRBO etc) 11 replies

Michael D
Jan 9, 2023 8:06 PM
Joined Oct, 2019 55 posts

BlueMtn -Thanks. Yes, this works. I did set it up to also send to Dbl blind so not sure what difference if any, it makes. Right now I only have it for VRBO but will add ABB once I'm sure all is working correctly.

Again, THANKS

Buy now pay later options such and Paypal or other payment option integration solutions 5 replies

Ken T
Jan 9, 2023 6:18 PM
OR Team Member Joined Aug, 2019 1704 posts

We've looked into some of these, and while we always want to keep an open mind, we weren't impressed by the value-add - the costs seemed to be excessive, as well as certain technical aspects that would add challenges and complexities to the normal flow of handling bookings.

Trigger to send instant message once criteria met 1 reply

Edmonton Loft Re
Jan 9, 2023 4:15 PM
Joined May, 2022 1 post

Hello!

I was looking to create a trigger that executes a check-in details message only AFTER a Security Deposit is RESERVED, and Rental Agreement is Signed.

It seems as though i’m only able to do this with the scheduled time setting but that’s wildly inconvenient. I will need to set a trigger for each minute of the check-in day.

For example, a guest booked the property at 5pmbut my trigger is set for 12pm on the day of check-in. The message will not send and requires manually intervention. Or I set an hourly scheduled time for EACH hour but the guest wants to check-in immediately….

Please let me know if you have any suggestions or if this can be made as an improvement to the software?

New API instructions for booking.com 1 reply

Ken T
Jan 9, 2023 3:40 PM
OR Team Member Joined Aug, 2019 1704 posts

Unfortunately, we've never managed to find anyone at Booking.com to have the direct relationship with us that we have with several other channels, so, I'm afraid there's no way to do that.  Hopefully someday!

And, we have not received any new documentation from Booking.com as to these changes, so we aren't able to do much about them yet.  We're watching out for it though.

Custom Reports 8 replies

Amy S
Jan 9, 2023 2:51 PM
Joined Sep, 2022 6 posts

Is it possible to run a custom report? I would like to be able to check off the items that I want included in the report. 

Trigger For Exact Day of Week Trash Reminders 64 replies

Sloanish
Jan 9, 2023 1:09 PM
Joined Jun, 2018 167 posts

I get your concern. The answer...

Don't implement this suggestion into the current trigger.

Create a whole new trigger option (Trigger Date?) for dates. Specific dates, day of week etc.

Should be very easy to do IF you separate this from the bookings.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Ken T
Jan 9, 2023 11:43 AM
OR Team Member Joined Aug, 2019 1704 posts

We cannot begin development until Vrbo provides documentation about what their interface will be, which AFAIK has not yet occurred.  So basically, your second guess is correct, except that we are in the beta program so would likely be able to begin before they're completely finished, which will speed things up.

Buy now pay later options such and Paypal or other payment option integration solutions 5 replies

Aunger Vacation
Jan 8, 2023 8:50 PM
Joined Apr, 2021 57 posts

Buy now pay later options such and Paypal or other payment option integration solutions

Buy Now, Pay Later | Pay in 4 or Pay Monthly Options | PayPal US

Affirm, klarna etc. 

Schlage Encode 108 replies

Creekside G
Jan 8, 2023 7:37 PM
Joined Oct, 2022 6 posts

Hi Alan, you can setup Nest to auto go to eco mode in away setting.  We use it at our properties and the temp automatically reverts when the house does not detect motion for a period of time. 

Schlage Encode 108 replies

Alan H
Jan 8, 2023 3:56 AM
Joined Jun, 2022 5 posts

Hey Jami, thanks for checking in on it. We have considered direct integration with lock brands, but traditionally we've integrated with third parties that do many locks at once to give customers more choice and flexibility.  This past summer, we announced a new partnership with Jervis that handles Schlage locks along with Yale, August, and other major brands.  Have you looked at Jervis and their cost structure?  Curious what the downsides are there.  We may end up doing direct Schlage at some point because of the overwhelming outcry for it - believe me, the response is noted!  Thanks for your votes and feedback.

by Paul W – Dec 20, 2022 5:56 PM (UTC)
Jervis does look interesting because I would also like to automate other things like turn on the heat a couple of hours before check-in time.  (And turn it off after checkout.)  I normally manually do this with my nest app (unless I forget) and it looks like this Jervis also integrates with Nest.   Is this level of integration possible?  Would I be able to do this on their PMS pricing plan?

Autoresponder for Enquiries for other platforms (Airbnb, Booking.com, VRBO etc) 11 replies

BlueMtnCabins
Jan 7, 2023 11:04 PM
Joined Jun, 2016 1185 posts

1. I don't remember why this option has been selected, but this works for vrbo. 

2. My last Airbnb booking was some 400+ days ago, so I did not bother to set it up. But I do not see why it would not work if you also specify Airbnb. 

3. Do you mean inquiryspot addy? Yes. But that is relevant to receiving an inquiry. Replying to it isn't related to that addy (I think). 

New API instructions for booking.com 1 reply

Carol G
Jan 7, 2023 9:40 PM
Joined Nov, 2021 3 posts

Hello! 

Booking.com recently made some changes to the platform to attract more hosts willing to list their property on the site.  Is it possible update the API integration instructions as to whether Booking.com will be collecting taxes on the hosts' behalf and how to view the CVV code for credit card processing?  According to the booking.com partner guide, the CVV code can only be viewed 3 times on the website under the guest reservation for security purposes.  It will not be automatically sent to Ownerrez for payment processing  even after sending the request to booking.com.  With this, how will ownerrez be able to automatically charge guests for the booking?  

 

Do you think Ownerrez would be able to invite someone from Booking.com to go over an integration demo in the near future?

Thanks!

Carol

VRBO Native Messaging in OwnerRez via API integration 129 replies

Donald N
Jan 7, 2023 5:57 AM
Joined Oct, 2021 2 posts

Are you already integrating with staging endpoints and they'll be ready for production sometime soon? Or did you mean that OR will begin working on the integration sometime in 2023 after Vrbo exposes messaging endpoints?