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Mila, we don’t use stripe. Does that allow you to offer card and echeck payment options to your direct booking guests through OR?
(We tell our guests that we pass along the 3% bank fee if they choose to pay with a card, and because our average invoice is around $20k many of them send us a physical check but we’d rather streamline their ability to pay with an echeck.)
Thanks
I voted for this feature of holding the filter when you switch views because I loved the filter option in the Ribbon view. So sad that it is discounted and hope that it can be put back again.
This was a great feature that I used a lot. Filter option at ribbon view also let me to find any booking that did not sign a rental agreement that is from booking.com etc. etc. It was a very useful feature but now it is discontinued in the new ribbon view. I reverted back to the orginal although I loved the new ribbon view. Is there no way to include the filter option in the new ribbon view? It was such a usefull thing to have!
Hi Russ,
I see what happened on your other post attempt. This site doesn't permit you to use html like angle brackets (<>) in the title field. Can you try adding your feature request again as a new topic without the angle brackets in the title? This request is really more about www.ownerrez.com, whereas your request as I understand it is related to Hosted Website blogs.
Ken - I just submitted a feature request to add <lastmod> tag to sitemap.xml and sadly the server crashed/failed and my feature request didn't make it. The lastmod tag would help those of us writing blog content to drive web traffic for direct bookings to get it out to search engines quickly.
Rather than re-type that separate request, can you please add <lastmod> as part of this? In this context, it might only apply lastmod to blog posts in the sitemap, but that's probably okay since most other pages on OwnerRez hosted sites probably don't change as much.
Many hotels now offer guests two types of a rates: 1) regular rate with flexible cancellation and 2) a discount rate that's nonrefundable. This is a great strategy to generate reliable bookings further out on the calendar. Help desk indicates that OR does not currently support this use case.
Although it would be great to execute against this strategy across all channels, I would prioritize developing a solution for direct bookings initially given the additionally complexity you'll encounter with OTAs.
Please consider enabling this use case for direct bookings using OwnerRez.
My Accountant is working on an API to Xero but now I'm entering busy season and won't be able to test until next fall
Please add a "video" or "360 video" option to each property page. Instead of having a "video page" that potential guest scroll through to find the property they are looking for, have a video of that property on that properties page. Similar to what you see in Real Estate listing. Thank you.
The title does not show in the calendar widgets -- that's where I'd like it to show. I could note that a property is closed for remodeling or things like that.
Yes, this would be good. It should also be a tag in the message system. Right now if a guest books with an infant, the infant does not show on any confirmation emails, which has lead to some confusion.
Does the title not show on the calendar? Personally, I don't see the difference between it showing as booked versus blocked for the season. Either way, the end result is the same, the guest can't book it.
I agree with Paul. The technology isn't very helpful yet and there are already chatbots for real estate for several years now that you can put on your site that will answer questions that the guest could spend two seconds looking up on the property listing. Anything beyond that which can be programmed (wifi codes, property info, etc.) still needs flesh and blood. "Will you make an exception for..." cannot be an AI given answer.
Should I turn this into an FR or is it already captured?
I want to use this feature for when we are closed for the season. However, in the availability widget it shows blocks as “Booked" -- which makes guests think that the property is bookable but already taken.
Feature Request: When creating the bulk block-off, allow me to name the block. For example, I might change it from “Booked” to “Closed” or “Off Season”.
Today the system supports Adult and Child guests. We have 3 rate tiers: Adult, Child and Infant.
Feature Request: Add Infant as a guest type (or a user-definable guest type) and allow me to create a different surcharge/add-on for that guest type. Pets is an example that works -- I'd be happy if I could just change the name from Pets to Infants.
Please integrate with another accounting system besides Quickbooks, which costs over $1000/year (If you want to use classes to track different properties, which everyone needs if they have more than one property)
Stessa is great, it's designed for rental properties, and it's free. Other options are Xero and Freshbooks and Wave
Quickbooks is a huge overkill for a rental business, and difficult to learn for most people. The only reason people use it (and integrate with it) is because it's a well-known name.
"Be not the first by whom the new is tried,
Nor yet the last, to cast the old aside."
Speaking for myself personally, to this very day I have never yet found any sort of AI-based automatic response system that has given me the slightest bit of useful, relevant information that a standard Google-type search could not have done. Systems that force me to attempt to use such a system rather than submitting a conventional support request, strongly push me to go to a less controlling competitor.
We are carefully watching this technology develop, and it could be that eventually it will be sufficiently mature, relevant, accurate, and reliable to be trusted with our client's needs, perhaps as one option among others. At present, I've seen no evidence of it rising even to that level, nor that it will do so anytime soon. But I am glad to be proven wrong by facts, experiments, and research.
As you might expect, there are others at OwnerRez that are more enthusiastic about the promise of this technology, which is great - we can discuss and critique opposing views, as we seek to provide the very best possible support and service for our clients.
Generative AI is the future of search and responsiveness.
This is going to be the future in all industries for interactions.
And that is a terrible thing for everyone involved :(
I would love to have the option to have tags show on the ribbon view. Would be great to see at a glance properties that have added an early check in/late check out or owners stays on the Ribbon view.
Would ALSO love to see the tag "OWNER STAY" so we are visually aware when owners come and go :)
Thanks!!!
That is a slick dashboard!
+1 for this
Semrush points out a warning for every blog post on my site because blog posts don't have meta description tags
We use SPOT PRICING and soon will be using PRICE LABS
It would be a huge timesaver if you could export existing seasons, change the names, alter dates, etc. and then import them back in to create new seasons.
Currently the calendar displays the name and number of guest total in parens. i.e. "John Jones (8)". It would be helpful if this could be broken out with Adults/Children/Pets, maybe as an option or preference. i.e. "John Jones (4/4/1)". There probably a lot of options you could put on each booking and make it over crowded, but having a few self configurable options would be nice.
Can we have a simple CLOSE button or even add duplicate SAVE?CLOSE at the TOP of the preview. When previewing something long I find I often want to close but have to scroll to the bottom. With long messages or some of the Property Description blocks, this can get annoying very quickly.
Thanks.
Chuck
Something like this is indeed planned, and has been for a long time, but isn't in the near-term path.
Yes, we actually are planning a major functionality overhaul of the support docs, including versioning for internal tracking, though I don't know if that part of it will be visible to end users. For sure, revision dates will be part of that.
+1 for "last updated" date
Looks like you have considered working on this issue since July 2021 it will soon be two years, how can we get this higher in the future programming?
Since I have to get SMS notifications using email for OR, can we not include the entire SMS message in the email notification? That way we don't have to click yet another button, "read more", just the read a short SMS message.... almost every reply we get via SMS requires clicking read More, to see the entire message... makes not sense not to send the entire message in the email. It's an email... why is it truncating text? Please expand to include the entire message.
As we are constantly looking to improve our communications with vendors and guests... We have been updating templates and triggers... I found out the hard way that "Unfortunately, , the system can only fire triggers on bookings which were created the trigger was created. " Even though when I look at the scheduled messages for a booking event, it shows that it will send, and indicate NO issues... but it does not fire even though it says it will and you are left wondering why... well we have tons of bookings that it won't work for with no fix, they just have to drop off eventually and somehow I'm suppose to remember which booking came in before which triggers were created!! Yikes. Sort of frustrating to only hit new bookings... Anyone else benefit from triggers working on all bookings after they are set to active and the event occurs?
