Feature Requests

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If there was a way to automatically integrate the channel bridge instead of having to use the Google extension manually every time a Booking comes in, that would be wonderful. Other property management softwares like your Porter already have this automatic feature integrated and is it is very convenient for users and truly goes a step ahead and making things automated.

If there was a listing ranking booster feature where owner rez automatically can alter /switch the order of a few pictures in the listing nightly and alter the headline of the listing slightly to keep it on top of the search engine for air B&B and VRBO platforms that would be wonderful. Other property management softwares like your Porter already have this automatically integrated and that really helps in increasing the bookings as it keeps the listing on the top of their search engine.

Please add this feature

I have different rates on OR and Vrbo (via a percentage adjustment made in OR). When a guest asks for a quote (possibly to move a reservation for a legitimate reason), I'd like to have a check-box once I select the "Change / Move" option so that I can provide a revised quote based on where their original reservation was generated using that site's base rates.

Yes, email does apply to all bookings, as long as you've turned on that option in your Airbnb control panel.

The Airbnb tab is if you want to send messages using the Airbnb internal messaging system, which is optional and only works for Airbnb bookings.

Do you need to fill in the Airbnb tab as well? I just completed all of my templates and triggers and didn't realize there's a separate AIrbnb tab.

I assumed email would apply to all bookings so I am confused why there is an Airbnb tab.

Maybe give the option to see the HTML code, and put the character counter on that.

In your OwnerRez control panel, they *are* a different color.

In your public calendar displays, though, you don't want them to be indicated separately - why should the whole world know how many of your blocked dates are real bookings vs blocks for other reasons? That's a major security and business hazard that doesn't benefit you.

Maybe Blocked Dates could be a different color to normal bookings

Just to identify them easier as blocked dates.

Right now we can adjust pricing on a channel up/down as desired. But it applies to all properties through that specific channel connection. How about handling it like other items and, under the Channel to have a setting or opt to use Property Setting. Then add the option to adjust pricing to the Property under Channel Rules?

That's interesting research, thanks for sharing it with us. I understand how with the SMS/conversation side, a minute longer is annoying.

FYI - the reason we queue isn't just the volume alone, it's about all of the negative affects of sending inline. eg. what happens if you detect security issues (a user starts sending thousands of spam messages out) or the ESP is momentarily down. You don't want to drop messages, etc

It's possible to both queue and send fast at the same time, but our focus is mostly going to shift to other ways to get notified instead of email. Email isn't the correct medium for chat conversations.

I don't know how many emails you guys send a day, but at my day job, we use AWS SES to send about 25,000 transactional messages a day. We send in real-time, not in a batch/queue process. It's possible that SES may implement some minor delivery throttling on their end (between SES and the destination SMTP server), but I've never noticed any delays beyond maybe a few seconds.

Two minutes may be a slight exaggeration, but here's one that had a 54-second delay: https://app.ownerrez.com/inbox/history/emails/23266793. I clicked "Send" at exactly 14:09:40 and it wasn't sent by Postmark until 14:10:36 (and then delivered to my Google Apps/G Suite/Google Workspace/Whatever-they're-calling-it-this-week hosted email account at 14:10:37):

From: xxx
Date: Fri, 22 Oct 2021 19:10:36 +0000
Subject: xxx 2:09:40
Message-Id: <3bd5c242-dec2-40d6-8458-36e6f0b22bfa@mtasv.net>
To: yyy
Received: by mta222a-ord.mtasv.net id hec6aq27tk4d for <xxx>; Fri, 22 Oct 2021 15:10:36 -0400 (envelope-from <xxx>)
Received: from mta222a-ord.mtasv.net (mta222a-ord.mtasv.net. [104.245.209.222])
by mx.google.com with ESMTPS id r25si9849819vsj.349.2021.10.22.12.10.37
for <xxx>
(version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
Fri, 22 Oct 2021 12:10:37 -0700 (PDT)
Received: by 2002:a54:354d:0:0:0:0:0 with SMTP id e13csp2212015ect;
Fri, 22 Oct 2021 12:10:37 -0700 (PDT)

I think the reason for the delay is because you queue your messages up and then send them in batch at xx:xx:30 (30 seconds after the top of the minute). (I sent test emails every 10 seconds for a period of 2 minutes and was able to discern that pattern.)

That delay is mostly fine for low-priority booking alerts but not acceptable when you're having real-time communication with a guest and relying on those email notifications to know when you've received a text and need to respond to it. I use Google Voice for texting and have frequently had the experience where a guest texts me and I may be in the middle of composing a response, but if I don't send the response within ~60 seconds of their send, my phone starts ringing with a call. I've learned to very quickly respond, "Hi [Name], one sec" while I then compose the rest of my response. :D

A direct integration would be fantastic, but RemoteLock integrates with Schlage Encode, so the OP can easily do this by integrating OR with RemoteLock and then integrating RemoteLock with their Schlage Encode locks.

However, there's a fee for this, so if OR could ever do it directly, I could ditch RemoteLock. Just sayin'. ;)

Not at present, but, you've made the suggestion, now let's see how many other vote for it. :-)

It'd be awesome to get our Schlage Encode locks integrated with OR. These locks do not use a hub, they connect directly to Wi-Fi.

Any plans for this?

Because of the volume of data we process, we can't connect to data partners in real time. Doing that would cause negative domino affects depending on what the success/failures was from the partner and the response time. All SaaS apps of any size have to use queues to process inbound and outbound requests. Not just email but also SMS, bookings from channels, inquiries, rate/rule pushes and a dozen other things.

We send email to the ESP (typically Postmark, but not always) every ~30 seconds or less, and it's often a lot less, so the TTI (time to inbox) is very fast. Not sure where you're measuring 2 minutes, but that's not typical. Could be your inbox provider not surfacing it for a minute or virus checks or something else going on.

ESPs sometimes delay messages on their own based on temporary network slow-downs, blocks or issues they are seeing with IPs being slow on their side. They might have rules for Comcast (for example) that say they shouldn't deliver more than 10k emails per hour on a particular IP and they're coming up close to the max across the entire block. We use dedicated IPs with our ESPs but it doesn't always matter.

I should point out that our TTI is typically faster than the channels. Vrbo can sometimes take 5-10 minutes to deliver a message, and that includes the push notification on their mobile app.

There's no way to design or pay for a system where you have always-immediate email delivery. That doesn't exist in the email world.

SMS is a bit better but still not guaranteed immediate when sending via SaaS.

PS. I agree on push notifications, and we've discussed that internally as a delivery option for system alerts.

This is already possible - simply check the checkboxes on the lines of the duplicate contact entries in the list, and then click the Merge button at the top.

Hi, just a feature request to add ability to Merge Contacts in CRM.

There's a sort-of workaround you could do.

Create a trigger that's sent some ridiculous time before arrival, say, 300 days. Set the criteria for having that particular tag. Then, make sure to select the option for "Try to send a missed trigger up until the booking has arrived". It'll send the next morning after the tag is set.

A trigger based on a Tag is a must. It would be great to track IDs received.
For example, I tag a booking "ID Received," then I want an email to auto send notifying them their ID has been received!

Hmm... can you explain a bit more about what you mean by these items?

1) We only collect information required to process the booking
2) Contact name and billing name are collected separately as they may be different
3, 4) If you don't want to go collect a signed agreement during booking, edit the property rules and set the Agreement rule to "no agreement will be signed"

Stuff like this is why I haven't activated OR's SMS feature yet, despite being an early proponent of it and asking to be put in the beta.

I think with as much as the OR system is maturing (including offering channel messaging integrations and SMS functionality), it's past time the OR team develops (or contracts to develop) mobile apps with push notifications and quick access to a messaging inbox. Real-time notifications are absolutely necessary in this industry in 2021, especially with the (also unnecessary) ~2-minute delay OR engages in when sending emails via their Postmark ESP (they appear to use a batch process that runs every ~1-2 minutes instead of sending messages in real-time, which Postmark should support AFAIK).

This isn't as simple as it sounds though, because the character counts that actually matter are *not* the characters you can see and count by hand. Depending on the field, if you're setting any formatting or special characters, there are hidden characters you can't see behind the scenes that add to the count.

This feature is now live!

I was just searching because that is exactly what we want to do!

This is to "officially" push for what was already mentioned to the OR technical staff.
The checkout process of OR is really something to be reviewed. It's main issues can be summed-up as follows:
1. Not GDPR compliant
2. Requesting twice to enter names and email address.
3. Something around 5 or more steps to check-out while all booking systems are at 3-steps.
4. The obligation to view & sign a rental agreement at the moment where process should be eased instead of blocked.
I hope the contact with European clients will accelerate this development.
Bernard

OMG, yes yes yes yes yes!!!

Would you please add dynamic character counts in all listing fields? I get errors for having too many characters in description fields after saving, but it would be great to see the character count dynamically so I know who far over I am. This way, I can more easily decide what text to cut to meet the requirement.

I would like OR to add the ability to track and manage claims on damage insurance. The vendor has a portal (called PAM), but it's not currently accessible by OR users.

I recently switched to OR from using Evolve. Evolve had a way to track claims that was helpful. I'd love to have that ability with OR too. Thanks!

Me too... I'm looking for other PMS just because OR Statement, Expenses, Recurring Expenses... are all too "weak" solution :(

I love OR but as I'm growing I can't keep using excel to generate a readable statements (OR statements are not readable)