Feature Requests

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I think 2FA in general is a plus (so I'll vote for this feature) BUT can you please make the cookie that remembers logins more permanent, then? It's already a PITA when I'm trying to deal with a guest on my phone and the site has logged me out and I have to make the guest wait while I fiddle with trying to log in. That'll be significantly more inconvenient if I have to deal with 2FA on top of it. As long as I'm regularly using the site, it should just basically never log me out. :)

Is Integrately also on the roadmap? It's a Zapier competitor which is cheaper and easier to use than Zapier. I hope it's also on the roadmap.

The last post I saw about this was from 2018 when RWG was just for experiences. They're now offering rentals the ability to set up booking (specifically through Checkfront and Viator linked with TripAdvisor) and I'm wondering whether there are any plans to become one of the many partners? 90% of our direct bookings generate from our Google My Business page but right now most of those call us, which is a bit of a pain. It would be great for them to be able to inquire directly linked to OR vs paying for another booking service that does link with Google.
https://www.google.com/maps/reserve/partners

I tracked down a few examples. We store the non-refundable discount information on the booking but it wasn't making it into the cancellation policy merge fields.

We'll release an update to add it to the merge fields soon.

Sorry, I don't. I just opted into that non-refundable for 1 property to see if it increased bookings - none yet. But it hit me yesterday that I need a way to ID those bookings to provide the correct renter agreement.

Chuck

Do you have a few example bookings with the nonrefundable selected? We should be able to make this come through in the cancellation policy field if it's not yet pulling in there.

Just need a way to ID these bookings so we can present the correct legal agreement with the NO CANCELLATION policy in the agreement.

What’s the current status on this feature?

It would be nice to automatically add tags based on some action. Examples could be:

On NEW BOOKING add tag ["Needs Parking Pass"] to booking

On NEW BOOKING add tag ["Needs ID"] to guest only for no tag "ID on file"

On NEW INQUIRY add tag ["Needs ID"] to guest

On change in booking add tag ["Needs new Agreement"]

On NEW BOOKING where nights > 7 add tag ["Hot tub clean needed"] to booking

I can think of many other examples, both simple and more complicated, that would automate some functions and also give users very fine control over tasks/issues that may be unique to our own situations.

Seems to me if we could handle TAGS the same way we can handle Templates, it could work pretty well. Then we could setup OTHER triggers based on the tags that are auto-added or removed.

New BOOKING contains tag ["Hot tub clean needed"] send template "Hot Tub Clean needs to be scheduled" to hottub@property.com

Could we please have 2-factor authentication implemented for Owner Rez account logins?

I have various templates and triggers that upsell late departure and or early check-ins.
As the date gets closer to arrival a guest is offered an increasing discount off their late checkout fee, 30% 50%, and finally 60% the night before check out.
So when a guest responds to the late check out template offering 50% I update the checkout time in the booking and charge the card on file.
Would it be possible to have a trigger option that looks at the arrival and departure time and not send the template if the arrival and departure time is different from the standard set for the property?
So a booking field criteria of Check-Out Time = All the standard Operators > + < >= Than Standard Property Check out time.
Similar criteria would be applicable for early check-in upsell email templates.
I can skip further upsell messages once they have booked in for a late check-out. But skipping messages manually often gets missed. Its awkward with the guest if they receive more messages on something they already have.

I find the rate calendar to be excellent at managing spot rates, so in the spirit of no good deed going unpunished I would love a feature to make rate adjustments by dollar amount or percentage.

Use Case:
- current rates across 5 nights are $224 $234 $288 $288 $210 (Thu->Mon)
- I'd like to reduce these rates by $35 dollars/night in as few mouse/keyboard clicks as possible

Ideally the existing set rates is used and there is just another option to incr/reduce rates by percent or $$ amt.

With this feature I could adjust the entire remainder of the summer season with just a few clicks, whereas currently this requires exporting current rates, doing spreadsheet manipulations and then reimporting. I get tired just thinking about doing that for multiple units ;-)

Yup! We released a feature some time ago so you can make setup tag groups and add them as filters on your property search.

More info on tag groups here: https://www.ownerrez.com/support/articles/tags#tag-groups

And setting the widget to filter by a tag group: https://www.ownerrez.com/support/articles/widget-settings

Yes, this has actually been released for awhile now:

https://www.ownerrez.com/support/articles/tags#website-search

Hi Ownerrez, is there any progress on the website categories. Guests call daily saying its to hard to search through all our properties and would love a way to filter (pet friendly, ocean front only etc).

When a guest adds an updated credit card to a booking it would be useful to have a trigger that will detect this. When card is added check if a card is already on file. If yes then fire trigger.
A recent guest had their card stolen. I sent an update card request but received
no notification that they had completed the new registration.

Me too, and I'd love to add "blocked" dates as another color, as those are usually maintenance and I don't have to worry about changeover. I'd like, "book direct" and each OTA, plus blocked dates as color options. Just my .02 worth as a vote to this option. thanks

Yes, we do have plans to add a full unified email inbox, as we have for Airbnb messaging and SMS, but currently the only inbound emails supported in to OwnerRez are inquiries, not replies from the guest on a booking. Replies from the guest will go back to your email program.

If you want to store the outbound emails in your email program too, the best way to do that is to turn on the "send me a copy" on the template, which will send a copy of the email to your email as well as the guest.

There's not currently a way to link inbound emails to a booking in OwnerRez -- they'd just create inquiries.

To fix this, go to the surcharge settings and uncheck the "auto-generate the surcharge description" setting under the Options area.

We'll also look into the rate adjustment option as well -- that should definitely factor into the description if you do have the full description showing.

For example my $120 cleaning fee surcharge description displays on some API connected channels (HomeToGo) as "Cleaning fee based on $120" when the actual amount charged has been bumped up with the rate adjustment and is higher than the $120. It would be cleaner to just send "Cleaning Fee" as the charge description; without including the amount. Same with pet fee: "xxx Per Pet Up to 1" should just be "Pet Fee" on the API channels that display the description the same as OR.

Ahhhh that is a shame and I might have overstated OwnerRez's capabilities to the guys that will be dealing with bookings. As under the booking-messages tab I had seen "Search for all emails sent or received for this booking"

But if not, then any emails sent via ownerrez will not be present on the email accounts sent folder, and any emails we get back won't be present in ownerrez and so that makes keeping an audit trail of communications very messy.

I had assumed there might have been some unique identifier in the outgoing ownerrez emails message-header/return-path, that when email replies came back, ownerrez knew what to do with it and assigned it to a booking (assuming the guest replied to the message and hadn't composed a new fresh email. Or even at worst case, ownerrez acted as another email client and essential created a rule based on the customers email address to assign it to a guest record).

OK second question then...

Say we did set up a forwarder from our email address to ourunique@inquiryspot.com account and as you say, ownerrez pulls guest replies in to the system as a new inquiry and doesn't know what to do with it... Is there a way you can manually assign that email/new inquiry to a current booking, quote or customer? Thus a manual work around for keeping an audit trail?

Cheers

At present, OwnerRez doesn't have a fully integrated inbox like you're describing - return emails go directly to your own email inbox and client program. This is something planned for the future.

Yes, you can forward emails to the inquiryspot address, but OwnerRez won't know what to do with them - they'll show up as unidentified inquiries.

At present, the free-form text field is the recommended way.

It would be great to be able to charge an additional service fee (like early check-in) especially when a guest has booked via an OTA and wishes to pay for this whilst completing the POC/renter agreement.

Currently the guest writes in a box to notify me that they would like early check-in/ late check-out and then I manually contact them to request the additional fee.

Could this not be automated with whichever payment method you have added on your account? Stripe etc.

Thanks

How do I get reply emails from guests to show up in ownerrez?

For example, we have our own website, the guest fills out a booking inquiry, we then reply to that inquiry in ownerrez with a quote, customer replies to that email… but their reply only goes to our external email inbox.

How do I get their reply to also be imported in to ownerrez and presumably show up next to the booking in question?

We verified our domain with ownerrez, so our outgoing emails appear to come from our domian, but how to we get the replies to comeback in to ownerrez? Is it as simply as setting an email account forwarder from ouremail@ourdomain.com to ouruniquecode@inquiryspot.com?

Thanks for the help 👍

Would be great when this is available. I'm having the same issue - colors too close.

Isnt this a bit chicken and egg? We don't know what level of bookings we may be missing out on because we are not in the game. Forums from another PMS provider suggests that bookings are being made by clients. So I believe there is evidence of people booking this way.

I follow how we can add custom fields to gather guest information and more during booking and relay that on the rental agreement. But, can someone provide some direction if we want to require a name (and more info) for each Adult guest in the booking? What I read had an emergency name, but I have one house for example that can sleep 26 and need to issue resort entry passes/parking passes for each vehicle. If I could key off the Adults they suggest and then have a field to require a name, number, and then an optional field for vehicle Y/N, then I can have the proper number of fields presented in the booking form. Otherwise, I can create a free form table with up to 26 lines, but not as elegant. Ideas?

While there is a great deal of noise about Google entering the market for bookings - understandable, since they're huge - we see no evidence that very many actual guests are using them to make reservations. So at present, we don't view integrating with them as a priority.

Additionally, Google has a long history of making loud announcements of entering into markets, making a half-baked attempt at them, and then abruptly either cancelling the effort or leaving it half-backed to die slowly. Thus, it isn't good business to immediately spend our resources on them, without first seeing evidence that there's something real there.

This can change at any time of course, and we're tracking how much demand for this integration there is from both our clients and from guests.

A simple little check mark the owner can select in the access portal when blocking off dates that notifies PM that the owner will clean and reset the rental, rather than the PM.