Feature Requests

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We noticed that there is a new "batch copy rate" tool available for the rate section, which is great for the spot rate setup, I wonder if you could add an "adjustment" feature to this tool, for example, we want property A is $50 more expensive than property B, we can just copy the B rate with option of an adjustment, it could be fixed amount (+$50) for % adjustment

Is this something easy to configure? if we can have that tool, it will be much easier for owner like us with multiple similar properties but different amenities, so small adjustments need to make to each properties

Thanks

Yes please! I know it must be possible, because I had this exact feature when using Smartbnb.

Allow the pasting of amounts with a , and $ by stripping them out before evaluating for errors.
I cannot copy $1,773.46 and paste it.
Instead, I have to edit it to be 1773.46
Defeats some of the utility of a computer.
I am sure there is code out there you can re-use as most websites do this.
The same for phone numbers.

Implement Quicken's common date operators on date fields.
This is a huge time saver
Here are date shortcuts in Quicken Mac:

TaskShortcut keys
Today's date T
Increment date +
Decrement date – 
Increment 7 days . or >
Decrement 7 days , or <
First day of this Week W
Last day of this weeK K 
First day of this Month M
Last day of this month H 
First day of this Year Y
Last day of this year R

The functionality to charge on owner statement is there, automatically with each booking. It is set up in "Settings", then "Pricing", then surcharges and discounts, then "create a surcharge or discount", select surcharge from drop down, then you have to do some work at that point to establish if you want it on the statement, how much you want to charge the guests, what properties you want this charge to hit, etc.

Are you trying to set what is charged to the guest, or what is charged to the owner?

Where will I find this feature? I'm trying to set up cleaning service expense per booking but I can't find it!

I am just setting up my account and was searching for how to do this. Such a shame it isn't there already. I need to set up a recurring charge to cover the changeover clean after each booking. We employ our own cleaners so need to take this expense from the owner statement and pay it to ourselves for each booking. We have the ability to do this in our current system, and this is the first thing I've found that OR falls short compared to our current PMS :(

We'd like to be able to set Second Payment - Due (under Properties - Rules) to 0 (zero) because we want the guests to make the second payment on their arrival. Currently, we have to set this value to 1 and say in terms and conditions that the second payment is due on arrival but this creates a lot of confusion.

@Ken - Sorry for not being more clear -- I'm not at all talking about the actual scheduling of cleanings. In the PM module, OR automatically assigns/creates a cleaning expense for each booking. The date it auto-assigns is the first day of the booking rather than the last day. Then owner statements and other reports mistakenly display the expense in the wrong month on stays that start in one month and end in another. (If I could attach screenshots here to explain further, I would!)

We've decided to leave cleaning scheduling functionality to our housekeeping scheduling partners for the moment:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

This would be amazing, @PacView! Great idea!!

I'd love for the system to auto-assign the date of the cleaning service expenses for the booking checkout date rather than the check-in date (as it currently does). When a stay extends into the following month, it's helpful to have the expense logged in the correct month in which it is paid.

I did not know that it works like this, that It checks all criteria hourly after the time has passed. If it will send it within the hour, then that's great, booking.com situation will be solved.

Exactly. I guess you could just leave the DESCRIPTION page as is and perhaps add it under Channel Rules or under API Integration where, if left blank, DESCRIPTION page entry is used? Not sure, but you guys are good at this.

Oh, OK, you explicitly want to have separate fields for each channel. Gotcha.

Ken: thanks for being so quick, but maybe my request is misunderstood? Or, I am misinterpreting your response (most likely).

I am pretty familiar with the field-difference chart by now (and it is a godsend!). But I am asking for the ability to have a different title, or headline as it were, for different channels. Something like:

AirBNB: Set your dial to RELAX at this cozy log cabin w/hot tub, fire pit, 2 gas fireplaces. It is so secluded that you cannot even SEE another cabin!

Vrbo: Secluded - Hot Tub - Fire Pit - Fast Internet

As it is now, the HEADLINE is mapped to both of these meaning 1 title/headline across all. This is especially valuable since Airbnb allows up to 255 while Vrbo is only 80 (as is the OR website).

So how about a property HEADLINE field (or PROPERTY TITLE) for each channel?

It's not - that's what Airbnb and TA call it. In OwnerRez, that's the Headline field.

There's not a trigger event that covers all of those criteria, but instead you can use a days before arrival trigger.

In your example case, set it up to go out 7 days before arrival with the card on file criteria. Then under options, set it to "try to send a missed trigger up until the booking has arrived".

That will tell the system to check every hour after the due date 7 days before arrival, and don't stop trying to send until the arrival date passes. It will then send the first time the criteria matches after they enter the card on file status.

So it's not going to happen exactly when the guest provides the info, but it will fire within the hour.

Maybe I am sloppy, or maybe because it is 1:30am, but where in OR is "Listing Title"? I think I looked everywhere.

Depending on exactly what you're trying to do, you can sort of accomplish this, because Airbnb uses the various fields differently:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-differences

I strongly suggest adding this feature.

It has recently come up that having the ability to having unique property titles for each channel would be helpful. Not all channels have the same types of clientele and different text works better/worse on channels.

Yes. Saw that criteria and have been using it, but it will not automatically send the door key when the card info is entered.

Let's say I send the door key at 7th day, I will use the "card on file" criteria to not send it to booking.com customers who does not have a credit card on file. Then I will need a trigger to send it to them when they enter the credit card. I am using the "card on file" criteria to tell them, "We are not sending you the door code until you enter the cc". Then I will have to send it manually as I see that the cc is entered. I am merely trying to automate this with this trigger. Let's say this is a last minute booking at 10pm same day and I am sleeping at that time, they will receive the message that they are not getting the door code by using "card on file" criteria, then they will enter it and I would not know, since I am unavailable and the guest will not be able to receive any door key at that time and will not be able to check-in although they may have entered the cc and now the cc is on file.

There is a "Card On File" criteria for triggers, so you could do the opposite - not send the email if there is no card.

Add the ability on the Booking Screen Search to use the * wildcard when doing a search so you could enter the last 4 digits of a phone number as *1234 and OR would find the bookings that have phone numbers on them that have 1234 in them.

This is a great feature, I want it too

Creating a trigger like this will ensure that a late night booking.com guest will automatically receive all the info as soon as they put a cc in for the security deposit. That way I do not need to manually monitor and possibly miss sending a guest's door code. So unless it is a very hard thing to add, I see lot's of benefit for all the bookings that does not provide a cc card to the host. (Booking.com started working like airbnb and handling all transactions themselves, it is a win win since they also do not cut a 3% comission on cc fees)

True. This only applies to the bookings that you do not charge directly and paid by the channel after the check-in occurs where the channel does not offer damage deposit and leave it to you. In this case it applies to all my booking.com bookings. And they seem to be the ones who require the deposit most. I just had a unit trashed by one of them and there is no way to recover since they neglected my requests to enter security deposit. I am trying to avoid this by only sending them the door code, after they add a cc for for security deposit.

I don't think this would be the right way to go about it - in most cases, the security deposit is scheduled as soon as the booking is made. The only time it would be scheduled later is if the initial payment was made by check.