Feature Requests

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I am trying to setup a trigger to send door code only if the customer has a security deposit scheduled or have card on file for certain bookings. So as soon as the security deposit is scheduled, the check-in info can be send. Can we add this feature.

We feel it's important to reiterate the house rules in the rental agreement. As there isn't currently a way (that we've found!) to automatically include them, we've had to create a custom field with the house rules for each property to include them that way. However that means that any time we make changes to our rules, we need to update it in not just the house rules section of OR but also in our custom field. It would be so ideal if there was a built-in field for the house rules which we could utilize in email messages, rental agreements, etc. when needed.

I vote for this new feature request as well. Could automate moving my customer information to MailChimp!!

Set default to auto-populate the {BCLEANDATE} with the check-out date. Then the field could be used in msg's to cleaners on new booking, booking change, booking cancellation, etc.

That's very unlikely, because the "Read" indicator is highly unreliable. Many people have their email clients configured in such a way that we don't know they read it. And, often the "Read" indicator is actually triggered by someone's spam filter, and no human being ever saw the email.

Bumping this, I just got another guest who never read any emails and is literally 20 mins from my unit.

Out of curiosity I searched email history for my welcome email and it shows 8 out of 25 never opened. I imagine in some cases that is someone with privacy cranked up, but I'd still love to know. My reaching out with a message of "just checking to be sure you got the email" will generally be viewed as my being conscientious/helpful and *sometimes* will avoid a terrible guest experience of showing up and me being unavailable.

Could a trigger be added for unread status?

I would love to see this as well!

An email tag that can capture the last 4 digits of a bookings phone number into an email. Starting with mobile which then moves to any other contact number. Or the ability to create this tag with your specific requirement (last 5 for example).

Thank you.

+1 this feature would be great - a tag that takes the last 4 digits of guest phone number, shouldn’t be an issue for these guys! :)

It is unlikely we'll be adding more sophistication to our cleaning scheduling soon, if ever, because we integrate with several excellent companies that do a first-class job of housekeeping and maintenance scheduling:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

Granting Portal Access users access to the Stays report makes sense, and likely will come along eventually.

We have several guests that want to be notified if we get a cancelation. It would be great to have a way to easily track this.

I apologize if this request is already out here but I have looked through them and didn't see one.

1) Ability to grant users (cleaner/housekeeping) access to change the cleaning date
2) Ability to create a cleaning dashboard with a calendar type view that would show the scheduled cleaning date
3) Grant users access to Stays report

Look forward to hearing from you :)

Sincerely,
Emma B

Hi Dori,
I believe the new recommended way is to turn on your location tracking in QB online. Once this feature is turned on you can link the locations in your OR QB property settings.

Hope this helps!

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/day-of-week-email-trigger-during-reservation-stay)]

Would it be possible to to a trigger (for message or email) to a guest on a specific day of the week as long as they are staying at the rental (and also maybe a 'grace period'). For example, I like to send a message every Thursday to whomever renters are occupying the rental at the moment to request that they take garbage out to the road for a Friday Morning pickup. Hence if they stay there over the course of three Thursdays, that reminder would go out every Thursday. An optional grace period such as 1 or 2 days would eliminate the message being sent if they for example arrived on a Thursday.... I guess either a grace period OR just the elimination of day of arrival from the trigger.

I have been filling out all sorts of information in the past unique benefits section about the family campground where a majority of my homes are not to find out that this information isn’t displayed in the website. Can this be done?

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/guests-names-addressesage)]

I would like for the website to have just a general tab that can complete to tell about us as owners/property managers.
I would also like to see a tab that would explain the inquiry and booking process, it can tail about the payment options and basic information That the guest now doesn’t get until they inquire.

I also would like this feature, I have it automated, but continue to manually type it to them, which makes it so it is still something in the process I cannot automate. This would be a great feature!

Addition of a field where after booking a home the names addresses and ages of each guest could be listed. This would help verify the number of occupants in the home oh and would also be a great asset in the event of an emergency.

Ok thank you.

I'm afraid I don't. They're already aware of our API, and we've had discussions about it several times in the past. It's not difficult for them to do, it's just a matter of their own development priorities.

I actually do think that "We have a lot of OR customers ready to use Wheelhouse" would make a difference, if that was the price of them obtaining a bunch of new clients.

Hey Ken. I fully understand OR’s side. I was just asking if you had some guidance that I could use to push Wheehouse’s side. I’ve not done an API integration for pricing tools before, so if there’s a clean way for me to go to them and say “Hey guys! We have a lot of OR customers ready to use Wheehouse, all you need to do is have your dev team sync these 15 items (and list them) I think I could get a post like that to climb their suggestion box. Just a standard “please integrate with our OPM” post doesn’t seem to get much traction from users or the dev team.

I'm afraid we don't anticipate having the development resources available to write our own integration with them. We already integrate with several other dynamic pricing systems, so it's not a priority to add another one to serve our clients.

We do have an open API and would be happy to support and assist them in integrating with us. They've talked about doing this several times, but I guess it's not a top priority for them either.

Since they have an open API and OR has an open API, can you help explain the stalemate? I am happy to organize and push them toward integration but Wheelhouse is saying the same thing as you are when I bring it up to them. I’m happy to do what it takes to tilt their hand. Any insight into what exactly they would need to do would be very helpful though. That way it’s more structured than a normal “I really wish you’d spend dev time integrating with my OPM!” post and much more of a structured instruction post that can get some support behind it. Thanks in advance.

We've had discussions with them, and they may establish an integration at some point, but the ball's in their court. Feel free to push them on that though!

Looks like Wheelhouse has opened up their APIs. Have you all seen this? https://www.loom.com/share/98f103020597468d8f1de0a8373700ca - start at the 2:48 mark.
Something you all can look into, please? They say to email them at partners@usewheelhouse.com
Documentation here:
https://www.usewheelhouse.com/price_recommendations_api

Thanks,
Shawn

Any way to change the language for the adjacent night field?

Currently it returns the phrase "night after (departing 2/22)". I find this language awkward and it makes my upsell email awkward, as I have to write a sentence to accommodate this exact phrasing.

It would be much easier if this field simply returned the day / date of the adjacent check-out, such as "Monday, February 22." Then I can write my template with clear language, such as "This would extend your booking one night, making your check-out Monday, February 22."

Thanks for considering.

It looks like July 2020 was the last update on this topic. Has there been progress in developing the option to schedule multiple payments?

On various screens where taxes are shown (especially https://app.ownerrez.com/taxes, but perhaps also in the booking charges and elsewhere), can a total of all the displayed taxes be shown?

With 12 different properties across 5 different tax zones (and they keep changing taxes, too), remembering the taxable total can be impossible, and I have to resort to manually adding up the percentages to get the total. I refer to the taxes frequently so I can calculate accurate totals when I send requests through Airbnb's resolution center for things like pet fees, so having a place the actual total tax rate for a property is shown would be fantastic.