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Sorry, yes, Persona. I was trying to respond to the above comment.
I signed up last week and it seems like to does the job of collecting ID and confirming the person against the ID provided. Just using the free version right now.
Persona?
I signed up last week and it seems like to does the job of collecting ID and confirming the person against the ID provided. Just using the free version right now.
Still waiting for someone at OwnerRez — Paul, Chris? — to give us an update on this most requested feature, as the last update was 7 months ago. Can we get that update? Thanks!
This is much needed!
Also a breakdown of the total
Rent:
3/2/2022 $199
3/3/2022 $228
3/4/2022 $246
Tax 15% = $50
Cleaning fee $350
Pet fee $500
etc
(including refundable deposit at the end) would help tremendously.
Yes, you can already do this:
Given that Vrbo has an 8 char limit and AirBNB shows as 255 in the Field list, how can we take advantage of those? Cannot put more than 80 in the Property Description Headline as OR generates an error message about a max of 80.
Is there a way to put National Holidays on the OR RATE calendar? I know there are seasons which we use to rate the holidays, and the color changes for those higher rates. But for them to be on the rate calendar in some form with a name would be much easier to navigate. Currently I am using google calendar and switching back and forth. Maybe there is a work around for this? Any suggestions? Maybe I have missed this function. Thanks for all you guys and gals do! Jim
Right now, any photo that does not have Landscape dimensions (where the width exceeds the height of the photo) gets cropped badly in the image previews on auto-generated OwnerRez Hosted Websites. Once you click the image and it shows the full image, the image shows up properly. The previews will look messed up though unless the user is willing to manually crop / edit / somehow transform all the Portrait-style images into Landscape-style images BEFORE uploading them to OwnerRez.
Please add a feature where it automatically adds extra black/white space to the Left & Right of a portrait style photo, so they show up properly (uncropped, showing the whole image, not just part of it) in the previews on the page for that property, and so that users don't have to worry about using Portait-style photos and them looking totally wrong.
The invoice doesn't have a per property breakdown. You can get that in the Insurance report though, either grouped by Property or leave that in a column and export to Excel for further analysis.
It would be helpful to be able to add variable text into templates, based on a tag and/or other CRITERIA (Booking Status, Booking Fields, Booking Relationship). For example, the tag of sofabed would add text to remind cleaners to make the sofabed and/or clean it. Yes, I now have 2 templates (with or without the words) and 2 triggers (tag on or off) for this plus another 2 each for the crib tag, and another 2 for both tags, etc. It would be nice to have one template and have the various options, tag based, and add the text as needed. What do you think? Add other template update ideas.
I applied manually some weeks ago. Very intensive process and I have zero visibility into if I'll be approved or even if the form has been reviewed. Since I'm a small operator, I'm not holding my breath. For now they pull from some of the otas and that's been good enough for me... For now. Just wish the OTA they pull from was integrated with OR. Right now, they aren't integrating with anyone new.
At the moment, there are a number of nonobvious limitations in the GVR system. In particular, their onboarding process is largely manual, requiring a good bit of manual effort by Google, the client (you), and the CM (OwnerRez). You can think of it as somewhat similar to connecting up the Vrbo API which takes time and a Vrbo rep, compared to the Airbnb API which is basically automatic and "just works" in most cases once you turn it on.
Google is planning on adding a much more automated API system in the fall, and we're anticipating that, at that point, it would make sense to integrate without swamping the support systems.
We are very interested in the experiences of those who have used GVR - are you, in fact, getting many/any bookings?
Sadly the iCal method is pretty lame with Breezeway. They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well. Same goes for cancellations, etc
Understood. It sounds like they aren't using the iCal data correctly. We provide a ton of data in the custom iCal feeds, so it should be really simple for them to detect booking changes and/or include more information in the iCal field based on what they need to see. Of course, this isn't something you can really control yourself - you need them to change their iCal parsing logic - and I completely get that.
Can I pay to have an API sync done from OwnerRez’s side?
We don't really have a process for that. It's not about the financial cost only. It's really a better integration if the third party builds to us. There's a number of reasons for that, but it makes for a better process if the housekeeping app publishes their own app and controls the information they are using from OwnerRez. Let me discuss internally and see what all I can come up with.
We're investigating that - have a few theories, but don't want to guess publicly.
Can we please have someone from OwnerRez give us the requested update on the progress of this feature?
"How are these other companies getting on the Google Vacation Partners?"
- This is a good question.
Can someone from OwnerRez provide an answer to this?
GMAIL only allows data sharing with specific apps. Discord is not one of them (which I use to communicate with my cleaners) nor are the others that people have referenced here.
Please reconsider the priority of this integration. Integration with Zapier allows your users to build their own integration without having to wait for you to implement much needed function. It will also provide you with a framework to build out integration that you want to provide.
thank you for your consideration
Is there a work around?
I used to be on Fantastic stay. They were absolutely horrible. But they are on the list.
I don't like the restrictions on Lodgify with the messaging.
I love the OwnerRez Facebook group.
How are these other companies getting on the Google Vacation Partners?
Mary Beth Schaefer
So we’re now well into 2022 - can you give me an update on when OR will be providing users with a much needed unified inbox?
Thanks Paul. Sadly the iCal method is pretty lame with Breezeway. They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well. Same goes for cancellations, etc. We’ve had several cleaners show up to do cleans and the guests are still at the property due to one of the aforementioned reasons. Can I pay to have an API sync done from OwnerRez’s side? It would be worth it for us at this point. We’re stuck.
I wish we did not need any kind of temporary stop gap and we all need it to be seamless and integrated into OR. I just keep wishing for the feature....hopefully soon.
We follow the Jot Form recommendations above and began collecting them ourselves just last week. It's a good temporary stop gap.
Hey everyone, you can already use Breezeway with OwnerRez.
Breezeway has a custom iCal thing they can use to pickup booking dates. Our custom iCal export engine allows you to customize a special iCal feed with any kind of title/body content you want to meet what they need.
There are active OwnerRez users who do this right now with Breezeway already. Reach out to them and ask them to use the iCal method.
In terms of a direct API connection, a number of our users have asked Breezeway to write an app for the OwnerRez API which they can do at any time. From our side, it's unlikely that we will write something custom for them because our open OAuth/API process is so easy to use and we have hundreds of app creators that have successfully used it. We also have a number of existing housekeeping integrations already as official parnterships. Given the custom iCal method that Breezeway already supports, and the bigger partners/plans on our current roadmap, it just isn't likely to happen right now.
However, again, Breezeway can use our OAuth/API model to write a direct connection at any time.
Just had a look at this and it works great! Thanks for the tip.
Has anyone used Persona? Looks like their free plan would work for most of us little guys.
Thanks for this tip @Anne! I didn't realize that we could upload files there too!
Veriff looks like an interesting option as well. I’m with everyone…. Even just a way to ask for and save a photo in OR would be my first choice…. API integration with one of these services would be my close second (all we would really need is a verification approval from the services). And third would be what everyone seems to be doing now which is passively collecting and crossing fingers.
Looking forward to hearing about the booking flow update that they mentioned last year which would include this request!
We also use HelloWorks. You can send up to 50 forms per month with a free account and after that would have to upgrade. We include a request for ID with a link to the form in the Archived renter agreement message. Over the ID is submitted we download the files and manually add into OR. Works well for us. BUT would be way better to have something seamless within OR. How about an API with HelloWorks that can pull the documents in if OR can’t build this out?
Currently, HelloWorks is one of the only secure and legal method in accordance with privacy laws of collecting guest ID. It provides the host with an audit trail, copy of ID and authentication document validating the ID is not a fake and has not been altered. A link is provided to the guest and it’s very user-friendly. HelloWorks is used by governments, landlords, employers and more. Until OR has an internal solution, I highly recommend HelloWorks,
We follow the Jot Form recommendations above and began collecting them ourselves just last week. It's a good temporary stop gap.
