Feature Requests

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This will be a service provided by Safely - it should be announced in our blog later this month.

I would not be on board with paying for yet another 3rd party solution. I feel like add on fees for something that is as simple as a guest uploading a photo of the ID wouldn't be worth it. In the summer I'm looking at 4-5 max per month so paying an extra monthly fee for that wouldn't be something I would be willing to do.

Ken,
Do you have more info on this upcoming partial solution?
Thanks,
Steph Schnitker

Unfortunately, this is not possible. It would be misleading, because in most cases we have no way of knowing what the credit card fees are. We also don't necessarily know that we do or don't know what all the credit card fees are, so it wouldn't even be possible to add a definitive warning. It would be kind of guesswork, which wouldn't be terribly helpful I'm afraid.

I would be fine with a simple photo upload that we verify ourselves. A simple solution would be the ability to email the uploaded photo to the host for quick review. And if that proves too difficult, a simple upload that goes into the booking “files” would be plenty. I would prefer not have to pay for an expensive 3rd party verification service if possible. The image alone would be fine for us in most cases.

Thanks Ken!

Because of its inherent complexity, this feature is unlikely in the near future.

However, we do have an alternative partial solution that will be available shortly - a third party integration that offers an advanced property insurance product, as well as actual verification of guest IDs.

Similar to the {BTHOSTFEE} email field could we have a placeholder that displays the value LESS any credit card fees. It would be nice to have one field that will always display the OTA commission.

Any word on the progress of this, by far the very most popular feature request?

Hi BlueMtnCabins,

Yes, in theory. Triggers for quotes would allow you to send SMS messages and all quote-related field codes (of which the quote link is one) would be available and work for SMS as well as email.

True but if a guest gives an address in a particular country then it would be reasonable to assume they speak that language. Not perfect but it's going to be right around 95% of the time. Time well worth saving.

Unfortunately, you would have to manually add tags anyway, as we don't have an automatic means of determining what language a given guest wants to use.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/xero-integration-2)]

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/xero-integration-2)]

Thanks Ken. Ideally I,m trying to automate this without manually adding tags. All it would need would be to make the country database field available to the triggers. Or maybe a language field.

We now have Tags in general:

https://www.ownerrez.com/support/articles/tags

We don't supply you with any tags in particular, but you can certainly create tags for all the various languages you support. Then, you can set up duplicate sets of email templates in each language, using triggers to send them if a given guest or property has a particular language tag (or not).

It's not perfect, but should mostly meet the need for now until we have full multi-language capability.

Any update on implementing a language tag or field we can use in templates?
It just seems like this could be an easy win, with a minimal code update.
Sending lengthy multilingual templates often results in them not being read.

Triggers use the same underlying logic, so once you're able to trigger for quotes, you'll be able to trigger any of the possible template types (email, SMS, etc).

What is the progress on this feature now?

When you have it done, adding this as a trigger Booking Status criteria will be perfect.

I, for one, will never want to submit to facial recognition that anyone but myself or thing that no one else but me can control or access.

We agree Wheelhouse seems to work better for adjusting to national and local holidays and weekend pricing. better gap filling. BeyondPricing seems to be not enhancing their product much.

There is not currently a way to make one trigger dependent on another. However, each user's triggers are batched and sent together at the same time. If you have an Email trigger and an SMS trigger with the same criteria, then they would fire within a few seconds of eachother.

If you want to make certain that the triggers are fired in order, the only way to do that would be to set the Email trigger for 9am and the SMS trigger for 10am.

Yep, still in the plan, but we haven't gotten to it yet. I moved this to the features forum so it can be tracked better and voted on :-)

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/smsquote-how-to-trigger)]

No, and yes.

- No, you can't do it now.

- Yes, it's necessary and planned for the future. As always, no ETA, but I think sooner than later.

There may be a problem in doing this. I don't want the SMS trigger to fire if the Email trigger has not already fired. For example, I send a checkout notice reminder at 9 am. The last time my email trigger fired was at 9:17 am. IOW, I wouldn't want to tell the guest to check their email inbox if the email hasn't already been sent. The SMS message would need to be triggered off an email sent event.

Hmm, that seems like a pretty rare corner case. But fair enough - I'll reopen the request so we can see if others vote for it.