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Is there any chance of OR integrating with pricing via Airdna? I've found their stats to be most helpful, but they haven't had a pricing tool yet. I see that they have a new feature, to link with Airbnb, and I am wondering about an API connection with OR.
Were you able to find another resolution for this language?
I am looking for the same thing! Were you able to figure this out?
I'd prefer last X of number where X can be defined in settings. We use 7-digit phone number for a property in urban area where people could more easily see/watch you typing in a passcode.
Interested to know what functionality would be gained by an integration? I can't see what information from the device or data sent to the device would be useful? Other than sending the clients number so they get a text when they are making a lot of noise. Most people are on the free plan with minut, access to their api I believe would incur a monthly fee.
Currently, you can either print the report (your browser should let you print to PDF) or export to Excel.
I'm not sure exactly what a "document format" would look like, do you have an example? If you want to make something that's got a cover page or something like that, you could export to Excel, then copy that data into Word.
I prefer my reports to look like reports rather than spreadsheets. I would like a
way to select that option when viewing and printing them. If it's already available,
please explain how to access them. Thanks
Hoping to put this one on the list of vendors to partner with on API integration
https://www.minut.com/
Currently, the tax lines are coming into QB as a line item on the invoice.
Taxes should be coming through to the Tax line item on the invoice so that the tax reporting is correct.
Currently, I have multiple invoices with tax line items from OR, but when I run the tax reports in QB, they show $0 collected in taxes, because the amounts are not showing up in the tax field.
Please direct the taxes in OR to flow through to the Tax field in QB so that they can be reported on from QB.
Thanks!!
Hi Sloanish,
This is a duplicate of https://www.ownerrez.com/forums/requests/code-field-for-last-4-digits-of-the-guest-primary-phone-number make sure you vote over there to consolidate all the votes in one spot!
I want this too. Post below is copied from another post.
Give us the option to utilize last 4 digits of phone number starting with the mobile number if available, and then any other phone number if mobile is not available and finally, if no phone is available continue to use the random number.
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]
Yes, that's it exactly.
Customers would be Property A, Property B, etc.
Sub-customers would be the guests of each property.
This allows for drill-down reporting in QB that I find extremely useful.
Thanks for considering it.
Thanks, I'll watch for the update.
Interesting recommendation, Dori. Thanks for suggesting.
To be clear, the main "Customer" would be the property name like "Acme Beach House" and then that would have a sub-customer of Susy Jones.
I didn't know that QB supported multi-level Customers. Interesting!
Hi Dori,
It only zero's out the invoice if the charges in OwnerRez are zero'd out. The QB invoice is always designed to mimic (ie. be an exact copy) of the charges on the booking. So when the booking charges change (whether for a refund or any other reason) the QB invoice will match.
The problem is that refunds are not created in QB (as a credit memo or whatever) so it does leave a problem with cancellations/refunds.
We plan to update our QB process to handle sales in a way where money is transferred from liability (for the initial payment) to an invoice or sales receipt later when the booking arrives. This will also help with the refund issue.
100% agreed. This could be useful for several events like trash, mowing days, etc.
Yep, that will definitely be fixed in a future release! We have plans to make calling a more full fledged feature tied to the same number -- where you can call in and out on the number as well, and the voicemail will be showing in CRM and conversations as well as the guest conversation view.
Great to hear you're getting full use of the SMS :-D
I love the CRM/inbox. Emails and SMSs end up there as expected. However when I left a test VM on my OR SMS number, while I did get an email to my personal address, it did not show up in the CRM inbox. That seems like an oversight, will it be fixed in a future release? It would be nice to see VMs as part of the conversation with a contact. (On a related note I don't think OR emphasizes enough how versatile these SMS numbers are. We use it as our main number for our property for texting and inbound voicemails, and it allowed us to get rid of Sideline for our business communication.)
I have a triggered email for my housekeeper 1 day before a guest checks out reminding her to schedule cleaning for after they leave. What would be better though, is if in the template I could also tell her when the NEXT guest is checking in. That way she will know how much time she has. A simple solution for this would be to support some {BNEXT...} field codes which operate in the context of a booking, but give information about the NEXT booking.
It would also be nice if we could specify "Every" or "1st", "2nd", "3rd", "4th" occurrence of that day of the week in a month. For example I'd use that to remind guests on the first Thursday of the month to please let the Orkin guy in to do his pest control treatment.
I agree with you, in fact personally I think all external links should open in a new window, not just social media.
But slightly confused as captainmorsehouse.com is a wordpress site and not an Ownerrez hosted site and even on the wordpress site, the social links are set to open in the same tab.
<li class="et-social-icon et-social-facebook">
<a href="https://www.facebook.com/captainmorsehouse/" class="icon">
<span>Facebook</span>
</a>
</li>
<li class="et-social-icon et-social-twitter">
<a href="https://twitter.com/captainmorse/" class="icon">
<span>Twitter</span>
</a>
</li>
<li class="et-social-icon et-social-instagram">
<a href="https://www.instagram.com/captainmorsehouse" class="icon">
<span>Instagram</span>
</a>
</li>
When OR creates a new customer in QB, I'd LOVE to have the ability for that customer to come in as a "sub-customer" of a particular property.
What I do now is manually edit the customer to be a sub-customer of a particular property. The problem is, whenever there is an additional update from OR, that sub-customer designation gets removed, so I end up re-assigning it several times, until the customer no longer gets updated / ie all transactions are in the past.
Is it possible to either a) allow the customers to be sub-customers as they come into QB, or b) prevent the customer's sub-customer designation from changing / reverting on updates?
TIA
When I have a cancellation, the OR integration with QB seems to zero out the original invoice. It would be preferable if it created a refund instead.
The way it appears to be working now is that the QB invoice is updated to a $0 sale, which leaves me with orphaned deposits and refunds in my QuickBooks.
I noticed this in the websites created by Owner Reservations
The Social Header Icons open in the same tab. They need to open in their own tab so that the website does not disappear from the list of tabs. This IMHO should be default behaviour.
Otherwise, the prospective guest will end up in Facebook or Twitter and never get back to booking their vacation.
In HTML coding you do this by adding: target="_blank"
and then for security: rel="noopener noreferrer"
Example:
<p>Check out <a href="https://captainmorsehouse.com/" target="_blank" rel="noopener noreferrer"> the Captain Morse House</a>.</p>
Source Reading:
https://www.freecodecamp.org/news/how-to-use-html-to-open-link-in-new-tab/
If this is added we need a way to set up a trigger to detect whether an ID has been uploaded. I collect them for bookings from all channels. Right now I am manually requesting them with an email template set up in OR and then uploading to the files section when they send it.
If there could be a way to set a trigger to send an email and an upload link asking the traveler to upload the ID that would be great. For example, guest books through Vrbo and booking is imported. We need to be able to have a setup to then send an email to the traveler requesting ID. Then if they do not do it within X amount of days it send reminders from triggers. I do this all manually right now, but it sure would save some time if this could be added in sometime soon.
Thanks Paul. Really looking forward to this integration. I currently have to ask for the ID in each platform directly and hope for the best since there is no way to automatically verify that an image has been sent. And it would only serve to be a stronger backbone legally if guests did upload a picture of their ID at the time of signing the contract, showing that it is far more likely to have been them than someone else scamming with their credit card info. Since Covid people are getting sneakier and sneakier, so this would be a huge help for operators.
Again, thank you for being a fantastic CEO with a fantastic product and a fantastic team. I am consistently prideful of my decision to go with OR after reviewing nearly 25 OPM’s.
Ben Bledsoe
Arrive and Thrive
Thanks for the feedback, guys. I get it! And 100+ votes on this feature request makes it pretty clear where we have a hole. :-)
Add me as one more person who's been patiently awaiting the ability to have an image uploaded as part of the e-signing workflow. Right now my process is to have the guest manually email me a photo then I upload it into the 'File' section of the reservation in OwnerRez, but that just doesn't scale well and is prone to missing the ID.
I also have door codes schedule to automatically be emailed to the guest the day of check-in...I don't want those to be sent if the ID hasn't been received yet, so requiring it as part of contract signing would eliminate this potential oversight.
