Feature Requests

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Cleaning Field Not Date 5 replies

TheGrandHacienda
Sep 9, 2019 1:30 AM
Joined Apr, 2018 17 posts

I would love to have a cleaning field where I could enter the staff person assigned to clean the property. So in addition to the cleaning date field, allow a text field. Thank you.

E-transfer Icon 1 reply

Meg S.
Sep 8, 2019 10:21 PM
Joined Jul, 2019 1 post

Hi!
Is an e-transfer icon and title available to provide a guest a more detailed payment option rather than just putting it under custom instructions?
Thanks!

Coupon or discount line in the quote/invoice 26 replies

BlueMtnCabins
Sep 8, 2019 5:23 PM
Joined Jun, 2016 1155 posts

Chris Hynes said:

Create a quote with yourself as the guest and/or use the booking widget. The rate tester doesn't currently have a discount code field, but great idea!

Done, i see it now :)

Coupon or discount line in the quote/invoice 26 replies

Chris Hynes
Sep 7, 2019 10:35 AM
OR Team Member Joined Oct, 2012 1403 posts

Create a quote with yourself as the guest and/or use the booking widget. The rate tester doesn't currently have a discount code field, but great idea!

Coupon or discount line in the quote/invoice 26 replies

BlueMtnCabins
Sep 7, 2019 10:14 AM
Joined Jun, 2016 1155 posts

Is there any way to test this? I have created a discount but it does not show up on "rate tester" tool?

Coupon or discount line in the quote/invoice 26 replies

BlueMtnCabins
Sep 6, 2019 9:15 PM
Joined Jun, 2016 1155 posts

yep, the cat is out of the bag, thank you so much

Coupon or discount line in the quote/invoice 26 replies

David S
Sep 6, 2019 8:53 PM
Joined Sep, 2018 5 posts

THANK YOU! This is literally the only reason I was holding back from fully embracing OwnerRez. I will be a lifelong client personally now and will be pushing OwnerRez with all new sites we do.

Fantastic additional from a marketing / sales perspective.

Coupon or discount line in the quote/invoice 26 replies

Chris Hynes
Sep 6, 2019 6:20 PM
OR Team Member Joined Oct, 2012 1403 posts

Ahh, the secret is out! Yep, this went out in a release over the weekend. We haven't written docs yet, but it's pretty simple:

1) Go to Settings > Surcharges & Discounts and add one
2) Select the Discount type
3) Select Applied by Discount Code and enter the code

Once you have discount codes that apply to a property, the discount code box will appear on the guest form for a quote as well as on the book now widget. The discount code box won't show if there are no applicable discounts.

The other thing to keep in mind is that a discount code will override any other discount on the quote. So if you have a last minute discount or something, and the guest enters a discount by code, it would replace the other discount instead of stacking with it.

Coupon or discount line in the quote/invoice 26 replies

BlueMtnCabins
Sep 6, 2019 12:45 PM
Joined Jun, 2016 1155 posts

Someone posted a screen shot of the quote form with line for coupon. Is that in beta?

Custom Field Request - This departure requires a back to back cleaning 4 replies

Chris Hynes
Aug 31, 2019 9:07 AM
OR Team Member Joined Oct, 2012 1403 posts

Right. We don't currently have fields that reference other bookings, although that's an interesting idea, some sort of BNEXT or BPREV.

In the meantime you could accomplish this with two templates/triggers -- one for no departure gap with that BACK to BACK language, and one for having a departure gap with that language.

Custom Field Request - This departure requires a back to back cleaning 4 replies

Rich S
Aug 30, 2019 12:00 PM
Joined Dec, 2018 302 posts

I don't agree - I'm looking to send an email that is *always* sent the day before departure and contains a clear statement about whether or not the cleaning is back to back.

Just using a trigger for no gap in adjacent nights would trigger either for gap=yes or gap=no, but I want the email sent in all cases.

The reason I'm asking for a better custom field is for clear communication to the cleaner, for instance, this is what I'm trying right now:

==> "This booking currently may have these adjacent nights: {BADJOPEN} "

The problem is that BADJOPEN returns awkward language like this: night before (arriving 9/25) and night after (departing 10/1)

I'm wanting a field like BNXTOCC that would return the following:
- back to back cleaning: "A BACK to BACK cleaning is required on departure day 10/11/2019. Next guest will arrive by Xpm on same day"
- not back to back cleaning: "Next scheduled guest for this property arrives in XX days (10/17/2019)

Custom Field Request - This departure requires a back to back cleaning 4 replies

Chris Hynes
Aug 24, 2019 7:31 PM
OR Team Member Joined Oct, 2012 1403 posts

Yep @BlueMtnCabins! You can do this by making a trigger that occurs at a scheduled time, 1 day before booking has departed. And then use the criteria of adjacent available nights: no gap.

Have you considered giving the cleaners portal access accounts so they can see the calendar directly? https://www.ownerrez.com/support/articles/portal-access -- that may also help cleaners plan things out better as they will be able to visually see the calendar instead of having to rely on catching an email in time.

Custom Field Request - This departure requires a back to back cleaning 4 replies

BlueMtnCabins
Aug 24, 2019 4:06 PM
Joined Jun, 2016 1155 posts

I think you can do it by specifying conditions on trigger.

Custom Field Request - This departure requires a back to back cleaning 4 replies

Rich S
Aug 23, 2019 9:42 PM
Joined Dec, 2018 302 posts

I'd like to send an email on day before departure to my cleaner, with a clear statement about whether the property is booked again on the same day, hence a "back to back" booking.

This would be very useful to my cleaner since they create their cleaning schedule based on prioritizing back to back cleanings.

Widget of amenities 13 replies

MB
Aug 21, 2019 1:48 PM
Joined Dec, 2018 23 posts

Tim, are those icons native to your website builder or did you buy/find them somewhere?

Widget of amenities 13 replies

MB
Aug 21, 2019 1:22 PM
Joined Dec, 2018 23 posts

You are too hard on yourself. Those look awesome!

Coupon Code? 17 replies

Michele W
Aug 19, 2019 11:29 AM
Joined Sep, 2018 48 posts

Yeeeeeeesssssssss! Just as I have gotten a new email marketing system up and running!

Coupon Code? 17 replies

BlueMtnCabins
Aug 19, 2019 11:16 AM
Joined Jun, 2016 1155 posts

Chris Hynes said:

A little birdy told me that we're looking into an initial version of discount codes, hopefully will be very soon!

yay!

Widget of amenities 13 replies

BlueMtnCabins
Aug 19, 2019 10:55 AM
Joined Jun, 2016 1155 posts

here are some. I do not like them being color, but maybe there is B&W version https://creativemarket.com/creativebythesea/236073-Vacation-Rental-Hotel-Vector-Icons

Widget of amenities 13 replies

BlueMtnCabins
Aug 19, 2019 10:54 AM
Joined Jun, 2016 1155 posts

Chris Hynes said:

Yep, that looks really good!

Do you have any idea about a good icon pack for VR? That's the thing we've run up against in the past trying to do this -- there are a couple hundred amenities and for a widget like this to look good they all need individual icons and the icons need to have a consistent style.


This may not cover all, and icons I picked were not always applicable (but I picked what was available from site builder). i like your icons (size/style ) better. Some to start with:

# of bedrooms
Hot tub
Fireplace
Views (wooded or mountain or water view or city etc (or more than one like: mountain and wooded)
# sleeps
No pets/yes pets
WiFI
Security cameras
Grill
patio/deck furniture
Firepit
bathrooms (number and icon)
dinning for (number)
Central heat/ac
family friendly
parking (nbr of cars)
billiards table
Ping pong table
Air hockey
Foosball
Games console
neighborhood friendly (no music/noise icon?)
full kitchen
Dining for #
Number of king beds
Number of queen beds
Number of other beds
Cable/ satellite TV
Pool ( private or shared)
Beach access


These come to mind, open to ideas?

PM - Recurring Expenses 39 replies

Chris Hynes
Aug 19, 2019 10:44 AM
OR Team Member Joined Oct, 2012 1403 posts

Yep, this is on our list!

Coupon Code? 17 replies

Chris Hynes
Aug 19, 2019 10:42 AM
OR Team Member Joined Oct, 2012 1403 posts

A little birdy told me that we're looking into an initial version of discount codes, hopefully will be very soon!

Widget of amenities 13 replies

Chris Hynes
Aug 19, 2019 10:41 AM
OR Team Member Joined Oct, 2012 1403 posts

Yep, that looks really good!

Do you have any idea about a good icon pack for VR? That's the thing we've run up against in the past trying to do this -- there are a couple hundred amenities and for a widget like this to look good they all need individual icons and the icons need to have a consistent style.

Coupon Code? 17 replies

Lydia B
Aug 18, 2019 1:00 AM
Joined May, 2019 159 posts

I understand you're working on this for other sites, but what about a personal website thru OR? Maybe you could start with OR hosted sites? Hahahaaa! How selfish was that?!?

Widget of amenities 13 replies

BlueMtnCabins
Aug 16, 2019 2:14 PM
Joined Jun, 2016 1155 posts

So i am back to this., I found some in my website builder tool, but I am not really happy with them as they are not scaled right (and I can only adjust them so much) and they are not VR relevant. Would be awesome if checking off of amenities generated widget embed with proper icons and short text. But I am dreaming. here is my site, see what I am talking about icon wise smoky-mountains-cabin.com/rvl

PM - Recurring Expenses 39 replies

Daniel
Aug 16, 2019 11:59 AM
Joined Jul, 2016 18 posts

It would be great if there was an option to automatically add an expense, for example on monthly basis. Thank you!

Coupon Code? 17 replies

Chris Hynes
Aug 16, 2019 9:55 AM
OR Team Member Joined Oct, 2012 1403 posts

Yep, still on the list and getting closer :-)

Right now you can either have them ask in an inquiry and apply the discount. Or you could do this with a landing page and a special widget:

a) Go to Settings > Channel Connections and create a custom source, like "my friendly discount"
b) Go to Settings > Widgets and create a book now widget. Set it's listing site to the source you created in (a) and create a hidden page with that widget on it.
c) Go to Settings > Surcharges & Discounts and create a discount with a listing site criteria that only applies to the source you created in (a)

That will auto apply that discount to anybody booking through that page -- then you just share that link with guests to make the booking.

Coupon Code? 17 replies

Sherry S
Aug 16, 2019 9:27 AM
Joined May, 2018 3 posts

We were trying to figure out how to give our guests a coupon for a third night's rental... is this still on the list of things to implement?

Would like to see a "maximum days in advance" booking block for individual OTA's (ie limit VRBO to 90 days out, ABB to 120 etc) 1 reply

Chris Hynes
Aug 15, 2019 8:51 PM
OR Team Member Joined Oct, 2012 1403 posts

Yep, you can do that with the API integrated channel settings but that requires the 5 property minimum for VRBO.

We have contemplated doing something like this on the iCal, but iCal links are already a bit persnickety. It could be even more confusing if there were multiple versions of an iCal for a single property with different links to add to each channel.

Technically it would be easy to add an extra block in there, but we want to come up with a way that doesn't confuse -- we already have occasional issues with folks adding the wrong iCal to the wrong property.

It strikes me, though, that you don't actually need the block to be in the same iCal. If you one OwnerRez iCal with the blocks from OwnerRez and then had a second iCal you generated somehow just with that 90 days out block, you could import both of them into VRBO and it'd solve the problem.

Custom Field Request - Upcoming Bookings Summary 1 reply

Chris Hynes
Aug 15, 2019 8:45 PM
OR Team Member Joined Oct, 2012 1403 posts

This is a good thought!

We are also looking at ways we can automate the reports better, perhaps scheduling an email with a report, or giving access in the portal. No ETA on any of that yet though.