Feature Requests

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It'd be very useful getting Airbnb booking message (the first message Airbnb guests write when they're doing their booking) into notes.

Usually, they write important things in this message and I manually copy and paste them into notes. So, automating this would be great.

I would love for Apple Pay to be an option for payment when customers are checking out on an iPhone, iPad, or Mac. Over 90% of the visitors to my website are on iPhones. I love that when I send out QuickBooks invoices Apple Pay is an option which makes it very easy for customers to submit their payments.

Could we please have a trigger for the exact day of the week ideal for trash collection reminders and other day specific tasks.

This is desperately needed. Your AirBnB offering is close now with in-channel messaging integration. Auto Reviews are nearly all that's missing.

Just in case you didn't notice, you can now vote on feature requests!

There does not seem to be a way to tie reservation amounts to the batched deposits and refunds that show up on a bank feed report. This is because the batch ID number is not being associated with the Reservation ID number. This should be an easy fix and will make accounting and and reconciliations much easier.

Can OwnerRez please enable us to track the bank deposit numbers to the reservations numbers so it is easier to do the bank reconciliation?

This would be an excellent feature!

SMS is now out of beta and available to all. Please read the following blog post:

https://www.ownerrez.com/blog/sms-available-for-all-show-signed-renter-agreement-in-booking-emails-vrbo-inquiry-emails-logo-instructions-cleanup-2

Thanks to Marina's Edge for a great idea 5 years ago! 😀 Marking this thread as released!

In the meantime it would be a good feature to be able to set policy by channel. We can then make it more attractive for direct bookers.

Just bumping up so others see it

Yes. And, the widget should update photo changes made in OR onto the website by the widget. The widget should import into the website the pictures, the caption and in the order, they are in the property section of OR.

It would be great if there was a page that the PM can use to choose the property, date and guest then a customizable checklist of things that need to be checked before guest check-in (beds made, pool heater working, A/C temp, remotes operational, etc.) and then a list for after they check out (condition of the house, laundry started, etc.). Once the PM signs off on it, it is stored and the owner is notified.

Great idea! I was looking at using Google Forms for something similar ("If you have a maintenance request, please fill out this form," etc.) but will have to look into Jotform.

However, if this feature is on OR's roadmap, I'll put that project off, so please let us know, OR guys! :)

Ryan, what was the CSS workaround?

>>You cannot easily deny you missed that section when you have an initial or signature right next to it. Plus, it makes me feel better that they "may have" actually read that section since it was pointed out to them.<<

Now fast forward to Booking in the Time of COVID-19 and the horrors of Chargebacks: Why having multiple sections with initial or signatures are essential today.
And as the 2020/21 winter holidays bring even more uncertainty to the VR business with the ever-present worry - will I or won't I be closed down to "stop the surge"...

I recommend you read -COVID‐19 and Vacation Rental Payment Risk: THE BIG PICTURE (https://vrmintel.com/covid%E2%80%9019-and-vacation-rental-payment-risk-the-big-picture).

Skip to the bottom section titled: "UPDATED CHARGEBACK INFORMATION RELATING TO COVID‐19. As of 4/6/2020"

Note specifically:

>>>Cancelled Services/Credit not Received
Best chance of reversal will PROVE the guest agreed to your cancellation policy and cancelled outside of it
√ Guest signatures and/or initials are within 1” of your cancellation policy
√ Proof the guest had to click to agree to your cancellation policy online to complete the booking
√ Documentation showing the date the guest attempted to cancel

>>>Services not Rendered/Provided
Best chance of reversal will PROVE the guest completed their stay or agreed to your cancellation policy and cancelled outside if it.
√ Guest signatures and/or initials are within 1” of your cancellation policy
√ Proof the guest had to click to agree to your cancellation policy online to complete the booking
√ Documentation showing the date the guest attempted to cancel

It would be great if we also have the ability to remove fake reviews or 'test' reviews. Will our reviews be pushed to Google...

It would be nice to allow guests to enter information on a custom form. I currently use jotform.com to send an arrival questionnaire to ask the guests how everything was upon arrival such as cleanliness. I also send them a departure questionnaire/survey. It would be nice to have that integrated in OR.

I converted this thread to a Feature Request topic. Feel free to use the voting buttons at the top to add your votes now!

Definitely have this request for reviews to Google My Business on my wish list!

What you could do is use the (i) on photo's, and the cloudfront link on a slider.

I've moved this thread into our new Feature Requests section. Feel free to upvote this idea!

I've moved this thread to our new Feature Requests forum. Please vote up this request if you want it!

I'm in the same boat. My policy is $300 deposit upon booking. 50% 6 months out and the remainder 60 days prior to arrival. New to Ownerrez and like it, but if this can't be set up I may have to look elsewhere.

I wanted to do a discount code that was available for the whole year but not valid during the summer school holidays of July and August.
Could the function for "Arrival Date is Not Between" be added?

My work around was to do an arrival month of year is not August. Plus multiple second criteria of Arrival Date is not (each individual July dates). It works but it's very messy.
One tidy up with the "Arrival Month Is Not" Can the month field have a drop down for the months or at least a mouse tip to let people know what we should enter. Turns out 8 is valid not the word August.
Thanks

Could a check box be added to the general inquiry forms? It would be nice to be able collect marketing permission and add to a mailing list.

Thank you for sharing this code!!

Thank you but I can't see it. Could you help me to locate it?

We've recently added a new forum where people can request and vote on suggestions for new and improved features in OwnerRez:

https://www.ownerrez.com/forums/requests

I suspect this is already in there, and you can vote it up.

Widgets are code snippets you can drop on your own custom website, to display an OwnerRez-generated calendar, Book Now form, etc.

https://www.ownerrez.com/support/articles/widgets

Hello,

It'd be wonderful to be able to mark some specific dates for specific properties as check-in is not allowed and/or check-out is not allowed.

This would be very useful to make sure that no one can make a booking with check-in or check-out date that are on the 25th of December, on the 1st of January etc.

Today, I try to achieve this with seasons but it's not really the same thing.

Thank you!