Feature Requests

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It would be great if the view we give house keeper showed list view and included our notes and also number of guests. This would allow me to indicate to cleaner if their was an early check in, playpen needed, or anything extra I needed.

This would be very helpful. You can see it for airbnb due to the email showing up but you can't see it for all of them. It would also be great to be able to organize the properties as you see fit. As we like to have our properties that are similar together in case we need to move bookings around.

Great!
Interesting approach - I like that the cleaners can log in to see the cleans assigned to them (although this can be accomplished with an iCalendar subscription, too).

If we could make it as frictionless as possible to confirm each clean, that'd be great (e.g. no login, just click the "confirm" link and they're done).

This is a great idea and something we have planned for dev. Basically you would be able to grant portal access accounts to your staff: https://www.ownerrez.com/support/articles/portal-access and then assign bookings to them. Once assigned, they would see a list of bookings to be confirmed on their end.

No, it's not implemented yet :-( Still a manual process. We have it on the dev list.

Ditto. I was just about to send out a promotional email to my past guests and was wondering if there is a coupon code feature to implement on the inquiry/booking form. Has this feature been implemented and I simply can't find it?

For example, I'm offering 10% off for return guests, so would like to create a coupon code that applies 10% off the nightly rate.

Hi,
I set up a trigger to automatically email my cleaner when a new reservation comes in, then he manually replies to my email to confirm. After that, I manually enter the cleaning date in the booking on OwnerRez.

What I'd like to see: the ability for the emails to contain a link that the cleaning company manager can click that will mark the clean as "confirmed" in OwnerRez (e.g. enter the check-out date as the Cleaning Date).

Any chance we can implement something like this?

Thanks,
Greg

Subscribing for updates.

Hello,
I'm sorry if I missed it, but is there a way to offer coupon codes to guests (such as repeat customers) that they can enter and use when paying a quote?
Thank you,
Ella

Yep, it will be an option in future.

And you can apply payments at any time -- they don't have to be scheduled. For payments like checks that are handled outside of OwnerRez, go to the Transactions tab of the booking, click the Payment menu, and do a Record Payment.

Will this be an option in the future? Most of my guests use checks. Is there a way to apply the payments they send me? We have been requiring a 15% deposit and the security fee at the initial booking, then people just send us payments as long as they have everything paid 6 weeks in advance of arrival. Sorry if I’m asking something I haven’t seen yet. I’m on my trial and just setting everything up.

Hi!

You can do that by adding a custom listing site called "Repeat Guest". Go to Settings > Listing Sites & Synced Channels and you can add custom sites there which will show up in the list. Only the name is required when adding a custom site, but you can specify a domain as well if it's relevant.

Hi, I'd like to suggest adding "Repeat Guest" to the pull down menu for the source of inquiry/booking. Or words to that effect ;-)

ShenRent,

I am trying to integrate Quickbooks and OwnerRez. I would love to know how you deal with deposits and credit card fees. My deposits are all coming from OwnerRez to Quickbooks as the entire deposit and I'm not sure the best way to enter the credit card fee associated with the deposit. For instance, the deposit is $500 and the credit card transaction fee is $10, the entire $500 is deposited in QB and I need to reduce that deposit by $10. Thanks!

Wow, that's an old one!

So there's way to automatically set up a payment schedule with more than two payments yet. But you can do it manually after the booking has been made if, like Jackie said, it's a credit card booking.

To do that, set up the quote for the first payment. The second payment referred to in the quote will be the final payment for remaining balance due. Then once the booking has been created, go to the Transactions tab and schedule the additional charges.

Hi Jackie, Did you ever receive an answer to this question? I have the same one. A guest wanting to do a payment schedule while I only see a way to allow for 2 payments (the deposit + balance due). Would LOVE to know the solution.
Warmest Regards,
Pamela on behalf of Dennis Duff

See this was added sort of here back in November 17 in the updates: Add cleaning date to stay reports
What does this mean and how do you add them to the calendar?

I would say simplified exactly like the widgets were simplified i.e.
Rent $860.00
Tax $109.65
Refundable Damage Deposit $400.00
Total $1,369.65

Right now I'm getting something like the following:
Charges
Item Description Rate Amount
Rent 7 nights (10/13 - 10/19, departing 10/20) during Early Fall 2018 at Week rate 1,575.00 $1,575.00
Tax Occupancy Taxes 12.75% $200.81
Surcharge Refundable Damage Deposit based on $400.00 per stay 400.00 $400.00

Would love to see the date a booking was made on the Guest overview. The overview would also be a good place to just see, Yes or No, if legals have been archived.
Thanks

Thank you!

Yep! We added support for that on the autoresponder a month or two ago. To configure, go to the autoresponder settings and pick a "double blind" template (see screenshot). You can use the same one or a different shorter one. That's currently only used for TA, but we'll be expanding it.

Another question about triapdvisor auto responding. is there any way to set up auto responder to reply to 1) guest email directly and 2) via TA dashboard similar to VRBO. Right now it only auto responds to guest private email and I have to log into TA dashboard and respond there to maintain the "response rate". thanks

We don't currently have a way to automatically simplify the quote charge descriptions, but it is on the to do list. You could go and change charges manually and edit the descriptions.

What are you looking for in simplified charges?

How would we get email quotes text to be simplified? For example this is what it says 3 nights (date x - date x) during Winter 2018 at $250 per night

It's on our radar and we should be able to do it at some point, but haven't put it in as of yet.

Hi OwnerRez Team- currently you only offer the All Seasons Travel Plan Policy. Any thoughts or ability to also add to option for the All Seasons Travel Plan with Cancel for Any Reason Policy?

This is what I like of the couple of platforms I've tried out.

The one I use, as I mentioned above, is called Outswitch. Some of this may already be available in Ownerrez, this is a copy and paste I posted in another forum not too long ago.

Its most robust feature in my opinion is a group pricing matrix that looks at your occupancy % vs. immediacy of vacancies and adjusts your pricing based on that.
It differs from the more popular pricing platforms in that it doesn't automatically track local events and holidays. You have to enter them into Outswitch's seasonal pricing yourself and I'll admit it's a bit of a chore, especially needing to remember to copy it over from year to year if you happen to have your availability set further than 6 months out.

The software allows you to set Length of Stay requirements that change within date targets and is intelligent enough to alter the length of stay per listing to fill in gaps. I have mine set to a 4 night minimum from 90+ days out, 3 nights within 60 days, 2 within 30 and no minimum stay within 14 days of a vacancy.

You can furthermore set specific percentage drops or increases for calendar months to automate a discount for your slow seasons or a premium for your high seasons, day-to-day pricing rules for days of the week, and a last minute rule for a change to your base price % within 0 to a number of days you specify.

It has nice reporting tools that I don't take enough advantage of and developers that are readily available to help. I asked for the ability to export a custom report to xls and the next day the feature was added, for instance.

The most amazing thing about it to me is their pricing is a flat fee which sets it worlds apart from the the next automation software I'll talk about and starts at $11/listing with breakpoints at certain stages. I'm currently paying $90/mo. for 10 listings. If you're out to take their lunch I'll feel kind of bad, they seem like nice guys.

BeyondPricing is very elegant but I don't believe in percentage based pricing platforms. They're not absorbing any of my risk so I'm unwilling to give them any of my profits. It tracks holidays, which isn't too hard but it also tracks events in my area to adjust pricing. It's a lot more hands-off than Outswitch and just kind of works out of the box.

What i like is that it looks at comparable properties. But most importantly, it can bump up price based on upcoming local event that is expected to increase demand. I do not always know all the events but it does. Like they have several car shows om Pigeon Forge a year. I may not even know when if i had to orice those events manually. Overall it seems i was able to rent at higher per night price on Airbnb especially.

What particular parts of dynamic pricing do you like? Is it automatically calcing based on time of year, looking at other properties in the area, or what?

I want ONE dynamic pricing software I can use across all major platforms without pass through a channel manager. Wheelhouse covers most except for Homeaway/ VRBO.

with only 2 (soon 3) properties I just do not see how adding another layer (i.e channel management) would be beneficial to me. Right now I am using beyondPricing with VRBO but I do not find it to be "all that". I like Wheelhouse better but as mentioned it no longer integrates with VRBO.
all that said seems that soon all these tools will be a moot point as it applies to major booking sites as the share of those bookings is dropping