Feature Requests

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It would be helpful to be able to add variable text into templates, based on a tag and/or other CRITERIA (Booking Status, Booking Fields, Booking Relationship). For example, the tag of sofabed would add text to remind cleaners to make the sofabed and/or clean it. Yes, I now have 2 templates (with or without the words) and 2 triggers (tag on or off) for this plus another 2 each for the crib tag, and another 2 for both tags, etc. It would be nice to have one template and have the various options, tag based, and add the text as needed. What do you think? Add other template update ideas.

I applied manually some weeks ago.  Very intensive process and I have zero visibility into if I'll be approved or even if the form has been reviewed.  Since I'm a small operator, I'm not holding my breath.  For now they pull from some of the otas and that's been good enough for me... For now.  Just wish the OTA they pull from was integrated with OR.  Right now, they aren't integrating with anyone new.

At the moment, there are a number of nonobvious limitations in the GVR system.  In particular, their onboarding process is largely manual, requiring a good bit of manual effort by Google, the client (you), and the CM (OwnerRez).  You can think of it as somewhat similar to connecting up the Vrbo API which takes time and a Vrbo rep, compared to the Airbnb API which is basically automatic and "just works" in most cases once you turn it on.

Google is planning on adding a much more automated API system in the fall, and we're anticipating that, at that point, it would make sense to integrate without swamping the support systems.

We are very interested in the experiences of those who have used GVR - are you, in fact, getting many/any bookings?

Sadly the iCal method is pretty lame with Breezeway.  They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well.  Same goes for cancellations, etc

Understood.  It sounds like they aren't using the iCal data correctly.  We provide a ton of data in the custom iCal feeds, so it should be really simple for them to detect booking changes and/or include more information in the iCal field based on what they need to see.  Of course, this isn't something you can really control yourself - you need them to change their iCal parsing logic - and I completely get that.

Can I pay to have an API sync done from OwnerRez’s side?

We don't really have a process for that.  It's not about the financial cost only.  It's really a better integration if the third party builds to us.  There's a number of reasons for that, but it makes for a better process if the housekeeping app publishes their own app and controls the information they are using from OwnerRez.  Let me discuss internally and see what all I can come up with.

We're investigating that - have a few theories, but don't want to guess publicly.

Can we please have someone from OwnerRez give us the requested update on the progress of this feature?

"How are these other companies getting on the Google Vacation Partners?"

- This is a good question.

Can someone from OwnerRez provide an answer to this?

GMAIL only allows data sharing with specific apps.  Discord is not one of them (which I use to communicate with my cleaners) nor are the others that people have referenced here.

Please reconsider the priority of this integration.  Integration with Zapier allows your users to build their own integration without having to wait for you to implement much needed function.  It will also provide you with a framework to build out integration that you want to provide.

thank you for your consideration

Is there a work around?
I used to be on Fantastic stay.  They were absolutely horrible.  But they are on the list.
I don't like the restrictions on Lodgify with the messaging.
I love the OwnerRez Facebook group.
How are these other companies getting on the Google Vacation Partners?
Mary Beth Schaefer

So we’re now well into 2022 - can you give me an update on when OR will be providing users with a much needed unified inbox?

Thanks Paul.  Sadly the iCal method is pretty lame with Breezeway.  They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well.  Same goes for cancellations, etc.  We’ve had several cleaners show up to do cleans and the guests are still at the property due to one of the aforementioned reasons.  Can I pay to have an API sync done from OwnerRez’s side?  It would be worth it for us at this point.  We’re stuck.

I wish we did not need any kind of temporary stop gap and we all need it to be seamless and integrated into OR.  I just keep wishing for the feature....hopefully soon.

We follow the Jot Form recommendations above and began collecting them ourselves just last week. It's a good temporary stop gap.

Hey everyone, you can already use Breezeway with OwnerRez.

Breezeway has a custom iCal thing they can use to pickup booking dates.  Our custom iCal export engine allows you to customize a special iCal feed with any kind of title/body content you want to meet what they need.

There are active OwnerRez users who do this right now with Breezeway already.  Reach out to them and ask them to use the iCal method.

In terms of a direct API connection, a number of our users have asked Breezeway to write an app for the OwnerRez API which they can do at any time. From our side, it's unlikely that we will write something custom for them because our open OAuth/API process is so easy to use and we have hundreds of app creators that have successfully used it.  We also have a number of existing housekeeping integrations already as official parnterships. Given the custom iCal method that Breezeway already supports, and the bigger partners/plans on our current roadmap, it just isn't likely to happen right now.

However, again, Breezeway can use our OAuth/API model to write a direct connection at any time.

Just had a look at this and it works great! Thanks for the tip.

Has anyone used Persona? Looks like their free plan would work for most of us little guys.

Thanks for this tip @Anne! I didn't realize that we could upload files there too!  

Veriff looks like an interesting option as well.  I’m with everyone…. Even just a way to ask for and save a photo in OR would be my first choice…. API integration with one of these services would be my close second (all we would really need is a verification approval from the services).  And third would be what everyone seems to be doing now which is passively collecting and crossing fingers.  

Looking forward to hearing about the booking flow update that they mentioned last year which would include this request!

We also use HelloWorks. You can send up to 50 forms per month with a free account and after that would have to upgrade. We include a request for ID with a  link to the form in the Archived renter agreement message. Over the ID is submitted we download the files and manually add into OR. Works well for us. BUT would be way better to have something seamless within OR. How about an API with HelloWorks that can pull the documents in if OR can’t build this out? 

Currently, HelloWorks is one of the only secure and legal method in accordance with privacy laws of collecting guest ID.  It provides the host with an audit trail, copy of ID and authentication document validating the ID is not a fake and has not been altered.  A link is provided to the guest and it’s very user-friendly.  HelloWorks is used by governments, landlords, employers and more.  Until OR has an internal solution, I highly recommend HelloWorks,

We follow the Jot Form recommendations above and began collecting them ourselves just last week. It's a good temporary stop gap.

The last update we have gotten from OR folks on this by-far most requested feature was 7 months ago.

What is the status now?

Completely agree.  This feature is very important.  OR already provides owners with the ability to store a signed RA, but having the matching photo ID is extremely important for fighting cc disputes  

The last update we have gotten from OR folks on this by-far most requested feature was 7 months ago.

What is the status now?

The last update we have gotten from OR folks on this by-far most requested feature was 7 months ago.

What is the status now?

I figured a temporary work around by creating tags.

Late Check and Early Check in tags. If these tags are not present on the booking  emails  will be sent. So if I sell a late check out I can manually tag and the upsell emails won't be sent. It saves a bit of time rather than manually skipping all the emails. 

The original request remains as it would avoid manual tagging.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/whatsapp)]

That works for "checkouts" but not for inquiry/quotes. I like that though, at least for the ones that book, you would get the information. Would prefer that to be on the inquiry page though. Thanks for the tip! 

Hello all,

I would like to see a new feature added to the conversation tab to include Whatsapp.  Here in USA we use SMS to cummunicate cell to cell but the rest of the world uses Whatsapp as a way of texting.  So far, we have not been able to communicate with our Mexican guests outside the Airbnb platform.  Airbnb limits our communication with our guests.  We should not have to be dictated by Airbnb.  I hope you all agree.  Thank you, Rosa

you can create a custom field type "booking" and it will be shown on check out. Here is mine:

Feature Request: Customizable source/Referral tracking, "How did you hear about us", that is a drop down list as part of a an inquiry. Knowing how a person was directed to your site and fills out an inquiry for a quote is VERY valuable information for a rental owner. It helps track advertising dollars. When I have asked about this in the past, I was told Google Analytics should be used for this. Raise your hand if you think Google Analytics is easy. As all of you know Google Analytics is not user friendly, its made for programers, not vacation rental owners. How easy would it be to just put a drop down list of customizable "How did you hear about us" field on the inquiry page. This is a very common field on almost all websites, except Ownerez? Please consider this as an added feature, even if its a paid one. There would also need to be some sort of reporting feature to aggregate the information. Thanks, Ownerez' biggest fan!!! 

So you write out a new message for each response? Or do you somehow have templates that you use?