Feature Requests

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When a new task is created, have the possibility of triggering a webhook with the information contained in the task. 
Use case: we don't use OR'  tasks (we have our own tasks'  solution deeply integrated into our ERP); OR creates task for everything and there is no possibility of configuring anything about what deems a task to be created or not, so the way we will use this webhook is to analyze the information on it, and if a task (inside our ERP) is needed, we will create it.

 

I’d be very interested in trying the beta version when it’s available. Thank you!

 

Would love to be part of beta! Thank you. 

Hey there,

We are officially moving that direction now, yes! I do not have an ETA to provide yet as there's some fine tuning needed behind the scenes before we can fully support this, but we are well on our way.

I'm unsure if we'll be rolling this out as a beta first, but if we do, we'll be sure to let interested users know.

Still hoping this is added. :)

At six months, the deadline for leaving a review on VRBO comes up. Why would it be so awful to send a reminder a week or two before and just nudge the guest, letting them know that if they don't post a review, they lose the opportunity to do so? It is specifically related to the booking that the guest had with us.

Likewise, if the guest doesn't complete their Guest Exit Survey with us regarding their stay, it would be good to send them a final reminder about it at six weeks. In our case, if they miss doing it, they lose out on the opportunity to win a nice prize or two. It specifically relates to the stay they booked with us, so what's the big deal?

In my view, this restriction is overkill.

OwnerRez users are business people who have a reputation to maintain. Not anonymous spammers and fraudsters who don't care how many times they upset people who never were their customers by hassling them with spam.

Besides, there are all kinds of ways you could deal with your own concerns if you really wanted to. Limit your users to a maximum of six triggers beyond 30 days, for example. Or a maximum number of 'after 30 days' emails which can be sent per user per month.

Besides... what would be so bad about providing a quality service for marketing correspondence, for your existing customers, when you have all of your user's data anyway? Other companies do it. StayFi is doing it, for example. They're just making themselves more valuable to their customers and out servicing their competition. Since when did that become a bad thing?

Or how about a new integration that your users could actually make use of? Hook up OwnerRez with three or four (so there is choice amongst whom to use) quality email service providers, and offload the risk to them. But don't force your users to store their data in two or more places, and jump through a bunch of import/export hoops which don't work; or Zapier integrations which don't work, you don't have a good connection for, and need a PHD in programming to figure out... just to try and have the two systems work together.

Help your customers with what they need the most, not what's easy, convenient, or the newest shiny toy to come down the internet pike!

I wish that OwnerRez would pay more attention to what people are requesting on their forums rather than these silly walk around blog posts that don’t improve the software whatsoever. 

At some point this refusal to address real improvements in the software will force users to find a different solution on another platform. 

[This topic has been merged with another topic (Payment Schedules). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Increase payment options to 3 deposits instead of 2)]

Hello,

I have a retreat center and because the booking amounts are quite large, and the reservation is often 9-15 months in advance, we typically offer 3 payments: 30% down, 35% midway between booking and arrival, and 35% 1 month before arrival. 

This timing also allows retreat leaders to advertise and start collecting payments.

It would be phenomenal if you could allow us to choose between the 2 payment or a 3 (or even 4) payment option. This would make using OwnerRez so much easier for me and my staff--thanks in advance!

Amy

Hello OwnerRez Team,

I’m an OwnerRez user and recently purchased a Vestaboard display for one of my vacation rental properties. I wanted to ask if OwnerRez might consider supporting an integration with Vestaboard through your API.

The idea would be to automatically display a personalized welcome message for guests based on reservation data from OwnerRez. For example, the display could show the guest’s name, their stay dates, or a customized welcome message when they check in. I think this could be a really fun and memorable feature for vacation rental hosts and guests.

Vestaboard does have API capabilities, and I’ve been in contact with someone at Vestaboard who may be able to help explore whether an integration could be possible.

I appreciate the great platform you’ve built and wanted to share this idea in case it might be something OwnerRez would be interested in supporting.

Thank you for your time and consideration.

Best regards,
Teara 

OR tracks the Guest Listing Site Fee (what Airbnb/Vrbo charge the guest) and shows it in the booking UI under Guest Balance -- but it's not available via the API.

Request: Add a read-only field like total_guest_listing_fee to the GET /v2/bookings/{id} response.

Why it's useful: Any integration doing booking analytics, revenue reporting, or direct-vs-OTA comparisons needs this number. Right now there's no way to programmatically get the full picture of what the guest actually paid.

Our specific use case is a "direct booking opportunity" report, but I'd imagine anyone building dashboards or guest-facing pricing tools would benefit.

- Jerry

Why is it only in ribbon view that I can see a color difference on a blocked day? 

 

Also, I would like to see triggers work with push notifications and a delay option for triggers.  The message for rental agreement feels heavy handed to show immediately after booking  Let it breathe!

 

The time of day option doesn't really work for that unless I'm missing something.

 

 

I just used the new PM Owner Statement Summary year end report.  The report looks great on the GUI, but when I export it, the totals down and to the right are all gone.  I had to go in and separate the Income and Expenses, then create the monthly totals and end totals.  

Could this be added to the export function?

Thanks

Echoing the need for this!

Hey @Bri! This had been fixed, but there seems to have been a regression. 😩  I've got statuses showing as Mid-Stay again, while also displaying it as 100% in period. 

See the bottom row here as one example:

 

 

Thanks, Alece. Sorry for any frustration here. Let me pass this along to our escalation teams and see what's up.

Hey @Bri! This had been fixed, but there seems to have been a regression. 😩  I've got statuses showing as Mid-Stay again, while also displaying it as 100% in period. 

See the bottom row here as one example:

 

 

Agreed! It is far too cumbersome to make a simple change to an existing reservation to extend it a day or two. It should be a quick click of a button to send the updated quote.

Hey @Bri! Your last update was almost a full year ago. Is OwnerRez any closer to supporting PriceLab's LOS settings? 

Hello OwnerRez Team,

I’d love to see a feature that allows hosts or booking guests to add “Registered Guests” to a reservation who can receive reservation communications and participate in the message thread.

Many of our reservations involve multiple families or groups splitting the cost, where only one person is technically the booking guest but several others are staying at the property. It would be extremely helpful if those additional guests could be added to the reservation so they can:

• Receive important communications such as check-in instructions, property details, and updates
• View the message thread and ask questions if needed
• Stay informed without relying on the primary guest to relay information

Ideally, the system would allow hosts to collect basic information such as name, email, and phone number, possibly through the rental agreement or a guest information form.

Benefits of this feature include:

• Ensuring everyone staying at the property has access to key information
• Improving communication between hosts and all guests in the group
• Better visibility for hosts on who will be staying at the property
• Supporting common booking scenarios where multiple families or friends share a reservation
• Allowing hosts to build relationships with all guests, which can lead to additional reviews and future bookings, particularly for direct bookings outside of OTAs

This would greatly improve communication and guest management, especially for larger group reservations.

Thank you for considering this feature.

 

In the change trigger screen, there is only an option to delay sending a trigger by multiples of days. Using hostbuddy, or other AI it would be very helpful to have the option to delay triggers by minutes or hours also.

My specific issue is my AI responds to new bookings welcoming them and responding to any comments they made. I also have it telling them to watch for the RA and security hold message. In order to make this flow work, my Renters agreement request can not go immediately upon booking. So my only option right now is to delay that message after booking by one day. But this is awkward as now my guest is waiting for this message and if its a same day or next day booking we have to send it manually. Ideally I would send it one hour after the booking is created to allow any natural conversation with the guest to end before demanding paperwork and credit card info. :-)

Thank you!! Hopefully this is a fairly easy thing to add.

OwnerRez has 14 types of Email Templates. I think I use only THREE of them.

And yet, I have (right now) 81 Booking Email Templates, and I'm about to create a number of additional ones.

As anyone can no doubt imagine, I have created sub-categories by how I name the templates in my Booking Category. Examples include Review System, Booking (as in the Booking Process, not pertaining to Bookings in general), Arrival, Stay, Departure, Owner Notices, Insurance, VRBO, Storage, Source & Examples and others.

I can search through templates by name (thank you for that!) which I appreciate, but it would be really convenient to be able to categorize or organize my email templates as I need to, and not according to a bunch of categories that OwnerRez imposes, but don't suit my business.

Could we please be allowed as users to create and use/sort templates by our own Category types?

Alternatively, perhaps because the technology is already built into the system, be able to create and apply tags to them, which would accomplish much the same thing?

My nested hierarchy naming system is resulting in names that are just far too long!

Thanks!

PS I had a guest making an inquiry ask about something pertaining to our bookings, and the easiest means to answer them would have been to send them an email from the Booking category. But the system wouldn't let me do it. I understand that categorizing templates based on their type because of the fields they use may meet some software need, but not being able to send a simple email from a template I have already created is pointlessly restrictive. I understand how to do this with a work-around, but why not let ME decide what template I want to use when to send someone? Do I have to duplicate templates or needlessly copy and past them just to send a single email? Please remove these restrictions on sending templates to whomever I need.

 

Hi Roseberry Cabin,

You can edit the guest's contact info using the three dots in the Contact Info panel here:

Are you viewing from a PC or mobile device? If you could provide some screenshots that would give us a better idea of how things look on your end.

On a computer, you can zoom in by holding Ctrl (Windows/Linux/ChromeOS) or Cmd ⌘ (Mac) and press the + (plus) key, or use Ctrl/Cmd + Mouse Wheel to scroll up.

 

Update makes things really difficult!

Difficult to read. 

Too hard to find how to edit -

to add last name - email address -- phone number of guest.

 

I hate this !!

Rezzy can automate conventional guest messaging (like check-in reminders) within OwnerRez, but it doesn’t yet have a direct integration point where Turno feeds it a “cleaning finished” event to trigger a guest message. 
Is this something that can be added? It would be extremely helpful if guests could be notified. Currently I spend time manually letting guests know about check in.  

We use Host Buddy AI and they integrate with WhatsApp!

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hi everyone,

First, I want to say that I truly love OwnerRez and rely on it heavily for my business. We manage a high volume of bookings, and OwnerRez has been a huge part of keeping everything organized.

That said, I’m really struggling with the recent changes to the Booking Overview page, and I’m curious if other users are experiencing the same challenges.

 

What’s been difficult:

Before the update, the workflow felt very fast and intuitive. For example:

• I could look at my calendar

• Click on a guest’s name

• Immediately see the information I needed in a clear, organized layout

Now, with the new layout:

• It takes significantly longer to locate key information

• I find myself clicking through multiple sections to find things that used to be visible right away

• The flow feels less intuitive, especially when quickly moving between reservations

• Tasks that used to take seconds now take much longer

As a property manager handling many reservations, those extra clicks and extra time really add up throughout the day.

 

Why this matters:

Efficiency is critical when managing multiple properties and guests. The previous layout allowed for:

• Quick decision-making

• Faster guest responses

• Easier navigation during busy booking periods

Right now, the updated page feels like a step backward in terms of speed and usability.

 

Suggestions / What would help:

• Consider bringing back some of the previous layout structure or a “classic view” option

• Surface key booking details higher on the page

• Reduce the number of clicks needed to access commonly used information

• Improve quick navigation between reservations

I’m sharing this respectfully because I genuinely want OwnerRez to continue improving — and I know many of us depend on fast workflows.

 

If you’ve noticed similar issues (or have tips for navigating the new layout more efficiently), I’d love to hear your experience.

 

Thanks everyone!

One of the challenges of rolling in the cleaning fee into the nightly rate is that short stays are impacted more than longer stays.  

it would be great if we could offer a dollar amount discount (not percentage as we can today) by property and by number of nights, by channel. 

Example

• roll the $100 feet into nightly rate of $200, $300/night
• one night stay, no discount - $300 charge
• two nights, $50 discount/night - $500 total
• three nights, $33 discount/nt - $700 total
• etc.