Feature Requests

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Thanks, Bri!

Thank you SO SO much! This worked [IncomeCategory_RentOnly]/[Nights]

Hi Nicole,

Rather than having a specific vote threshold, we use votes to help us understand where there's the strongest demand across all requests in the forum. I want to acknowledge that while this isn't a bug requiring an immediate fix, it's absolutely a valid Feature Request.

We do have plans for enhancements to Hosted Sites in 2026, and I've shared your feedback with the rest of our Product team for consideration in future releases. While I can't make any promises about specific features or timelines, please know that your input is valued and will be part of our planning discussions.

I really appreciate you taking the time to share this with us!

Hi Bri! How many votes does something need in order for a fix to be put in place?

Thanks!

Owner Rez needs dedicated staff for phone support. In the rental industry things can happen fast and emergencies need to be dealt with immediately. Any company like Owner Rez in the hospitality industry that handles critical tasks such as payments and communication with guests needs to have at least 9-5 7 day a week, and really 24/7 phone support just like Airbnb and VRBO have. 

Hi OwnerRez team,

I’d like to request an enhancement related to refundable security deposits when using Stripe.

With the current Stripe integration, all charges (rent, fees, refundable deposits) flow through a single Stripe account and payout bank account. While deposits are logically distinguished in OwnerRez, there is no way to keep the funds for refundable security deposits operationally separate from rental income in the bank account.

We've tried the credit card Hold option and it just hasn't been working out for us.  It's fine for the good guests, but for guests with bad intentions we've seen them cancel their card or we just get declined or insufficient funds notices on card hold renewals.

Requested enhancement (any of the following):

• Ability to route refundable security deposits to a separate Stripe account

• Ability to route refundable deposits to a separate payout bank account

• Or a Stripe-level option to exclude refundable deposit charges from bank payouts until released

This would make handling refundable deposits much cleaner operationally, especially for managers with growing portfolios.

If this would be useful for your business as well, please consider upvoting or commenting to help show demand.

Thanks for considering this request!

Any updates on gift certificates? It just seems like we could charge gift certificate as a stay that gets subtracted back off a future stay with a line item (much like a one-time coupon code). It doesn't seem like OR would need integration with a 3rd party to get this done.

Having an extra line in the checkout like a coupon code for a one-time gift certificate seems like it would be pretty obvious and not very complicated. Every time we get to Christmas, I wish I had a way to market gift certificates to my previous guests... 

The OwnerRez software sent out a payment reminder on Christmas morning to a very valued customer. 
If I was the designer of this software, I would have a set of rules. 

#1 - Never ever send out statements and bills on a holiday. 
I had to send out my apologies for this error in judgement, or lack thereof. 

To all,

Have a Very Merry Christmas and a Happy New Year. 
or whatever other holiday you celebrate this holiday season. 

I would like the ability to apply a percentage-based rate adjustment (e.g., +10%) across multiple selected properties at once. Currently, rate changes must be made by editing each property’s rate calendar individually, which is time-consuming when managing many listings.

A bulk tool that allows users to:

• Select multiple properties

• Apply a percentage increase or decrease

• Choose a date range (or entire calendar)

would significantly improve efficiency and reduce the risk of manual errors.

This would be especially helpful for annual rate increases, market-wide adjustments, or inflation-related pricing updates.

Thank you for considering this enhancement.

As always awesome feedback.  I agree, would be nice if Rezzy could send the BUFIXUP link when someone mentions they can't sign the Rental Agreement or something of that nature.

One thing I did want to mention, Allison, in the short term.  Why do you need to copy and paste the link?  If this is something people ask frequently, why not create a template?

Sorry you had trouble finding the link to sign the RA, here is that link again for your convenience:  {BUFIXUP}

Then when they ask you would just need to send that template.   Of course still a bit manual, but maybe quicker than going to the Booking --> Legal ---> Request Signature ----> Copy Link

Also, I see in your account you have a couple of templates created for Rental Agreement, not signed, but you do not have those triggered currently.   Personally, I find sending that automatically a couple of days after the booking is created, and the RA is still not signed, seems to get the guests attention and greatly cuts back on the number of unsigned agreements without the need of manually sending anything.  

Just a couple of thoughts.  But yes would be nice if Rezzy gave even another way to easily send out the link!

Currently OwnerRez sends many emails to the single account level email address.  These emails including notifications of inquiries, quotes, bookings, security deposits among many others and now tasks generated by Rezzy.  I would like to request an option that these emails be routed to the property specific email address, Custom Field (PXEMAIL), if one and not to the overall account level email address.

Maybe because the guest is associated with the booking? 

It would make our website look better if we could classify a unit as a studio on the property widget instead of it showing a blank # of bedrooms.

This is also true throughout the pages section. All editable content on the hosted sites should allow for custom changes to the fonts and colors as shown in the theme & layout section without the need to change HTML/CSS. Currently, you need to change code in order to make those changes.

Please add this feature throughout!

Good to hear you'll be switching to the public names in January. Thanks for the update! (Have a great retreat!!!)

This is awesome, Bri! Thank you!

The Banned Guest feature for direct bookings is now available! You can read about it here - https://www.ownerrez.com/support/articles/banned-guests

Thanks for your patience, everyone.

Hey Alece,

We won't be removing the lead in phrase, but we are going to use the public names in that field code. I believe this will be released on January 7th. We're in a code freeze at the moment due to the company retreat this week, then the holidays coming up.

Removing the lead in phrase would cause problems for a lot of users who have already tailored templates around it. It'd really do more harm than good.

We'd love to be able to set up our length-of-stay discounts to scale based on the minimum number of nights required for that booking, instead of just a hard-coded number. So if the a normal weekend requires 3 nights, the discount would kick in at, say, 5 nights. But if a special weekend requires 5 nights minimum, I don't want to be giving them a discount just for meeting the bare minimum!

I realize that this functionality can be arrived at by creating a bunch of different seasonally-conditioned discounts and such. But doing it that way would mean more places to forget to update things to keep them synced up when we make seasonal adjustments. And if a one-time special event is coming to town and we add some spot rates with higher minimum nights we'd have to remember to create a special discount just for that and disable the default one simultaneously.

Major Dittos.  I woke up to about 50 tasks, all urgent because I just re-enforced the RA through Airbnb.  That's not the issue.  The issue is that I have to manually copy and paste the RA link to every single guest that says they can't find the link.  If Rezzy can read all other booking data- guest count, pet, etc.  Why can't it read and send the RA link?  Can this be a priority feature request?  Even after I get through these this morning, it's going to be very time consuming to comb through "Tasks" that are urgent just to copy and paste an RA link.  Thank you for hearing me out!  

 while I would love for it to be able to read and send all fields, including custom fields, I feel like 90% of Rezzy users would benefit from the BUFIXUP and BUREVIEW being able to be sent out by Rezzy. 

I can send this along to others, but this seems like a consistency issue in OR, whether or not others are looking for this to be implemented, that should be corrected.

It should be added as a feature to ensure we are able to stay on brand throughout our website, not just in a couple of places or when code is changed.

Ah! I understand now. 

Great suggestion—thanks for submitting! Know anyone else who'd want this? Send them the link so they can add their vote and show there's interest in making this happen.

The same goes for making changes to the footer in the theme/layout section, unless I were to add an image vs adding text or inserting a field.

Unless I'm missing something, which isn't out of the question, you make changes to description layout within the OwnerRez override you must create, otherwise it will pull the text in as the default description with no layout other than the font/color selected in the Theme/Layout section. Headings, subheadings, etc go away.

I understand that layout changes can be made with CSS/HTML changes, but there should be more customizable options in the override to allow those changes to be made without having to change CSS/HTML

Stripe offers 3DS credit card processing. When using 3DS and a guest extends or a security deposit is reauthorizes it creates a MIT contract. That contract can be used on subsequent transactions. 
However if the MIT contract is canceled the mandate.updated webhook must notify OwnerRez that the card cannot be reused. 
Just like when stripe sends notification that a card has failed. Stripe also sends a notification when MIT contract has been terminated. 
Without the mandate.updated webhook hosts OR would continue with the processing with realizing it should have been cancelled.
That is why is absolutely critical to make sure and verify if you currently have compatibility with Stripes mandate.updated webhook.

Hi Nicole,

Could you provide us with a screenshot to go along with this request? I'm having a little trouble understanding what you're looking at / for.

You can change the font of your website in the hosted site's Theme & Layout settings. Testing in my own account, changing the font there also changes the font of the descriptions for each property. You can also adjust text colors in the same area.

This is a no-brainer, and I’m not understanding why OR has the ID associated with the booking rather than the guest. 

I also find it astounding that I am only the third person to upvote this!

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

I started to use Rezzie but then stopped. Didn't like a lot of aspects about the answers and it took me more time to edit them than to answer myself or to use my templates.