Feature Requests

Sort by

• Newest Reply
• Newest Topic

Yes, that is correct.  The only way it might be gettable, is in original new-booking emails sent either from OwnerRez or by the channels.

Thanks for the update, Ken. Safe to say there won't be a way to get this info anytime in the near future either through OR or another way? I assume the API doesn't support it either?

It's still planned, but, there is some fairly fundamental accounting underpinning rework that needs to be done first.  That's under way, and has been for some time; hopefully it'll be complete later this year.  Then, that would provide a necessary foundation on which to build other useful things, such as as storage of past nightly rates booked.

I agree. It is becoming more and a preferred way to pay by many Apple users. I know I will leave a site sometimes if it does not allow Apple Pay. I know others who have told me the same.

Hello Ken / OR team,

I don't see an update on this since 5y now. Is this feature still planned / under development? 

Context - one of our amenities was out of order for the first 2 nights of a 5 night stay. Guest asked to refund them for the first 2 nights. Those 2 nights were weekday nights so lower priced than the other 3 nights, but I didn't know how much the user paid for those first two nights. So my best recourse in this case was to provide them with a refund based on the ADR for their stay which was still significantly higher than if I had the breakdown of the per night rent for their stay. 

I can't imagine more hosts not running into similar situations somewhat often. Would appreciate an update on this FR. 

Thank you!

hoping we'll see this feature out soon. didn't happen in 2023, hoping 2024 is the year!

[This topic has been closed as a duplicate of another topic (Trigger For Exact Day of Week Trash Reminders)]

[Another topic was closed as a duplicate of this topic (Day(s) of the week trigger)]

a trigger for messages/templates to be sent on certain days of the week would be very helpful. eg. If guest reservation includes X day(s) of the week, send out Y template.

I messaged OR support about this and they said there was a workaround here: https://www.ownerrez.com/support/articles/day-of-week-reminder 

Honestly though, this seems like a very labor intensive workaround that is prone to many different errors as you cannot predict how long guest reservations will be. 

Hope to see this new trigger added soon!

It should update instantly, though you might need to refresh the browser.

Thank you!

I tried it and it didn't seem to work.  Does it take awhile to update, or should it be instant?

Hi Brooke,

Great question! There's a setting on your Availability / Search widget on the website's Home page that controls this. Navigate to Settings > Hosted Websites > select website > click into the Home page, and then hit Change Settings on that widget:

Notice that the top selection is based off of your Pricing Preferences settings:

https://app.ownerrez.com/settings/pricing

If that doesn't do the trick for you, feel free to email us and we can have another look!

[This topic has been closed as a duplicate of another topic (Same Day Bookings with Time Cut Off)]

[Another topic was closed as a duplicate of this topic (Same day booking cut off time?)]

I think it would be easier to develop a feature that can block single night same day at a user defined xx:xx PM cut-off and unblock in the morning. That would serve all channels including the hosted website and widgets without to need to adjust a lot of other components in the software. 

Ken, in the mean time, this feature request is identical, I think they would be merged and votes added up:

https://www.ownerrez.com/forums/requests/same-day-booking-cut-off-time#73008

As mentioned above, unfortunately Vrbo does not support this feature via their API that we use to connect with them, so this is not possible.

VRBO now supports assigning photos to rooms but even though I have configured in OR it's not translating to VRBO.  What can we do to get that working versus manually doing in the VRBO admin tool?

Unfortunately, no, at present Airbnb is the only channel that supports a specific time cutoff for same-day bookings.

Is it possible to add time cut-off to hosting website? (My website is through OwnerRez)

I've wondered for a while why the captions cover the photos when using the Owner Rez website? Can we please request the captions go under the photos? 

This is a verbatim message from a friend: "I just looked at bucks southern condo in Nashville. Very cute! The music theme fits Nashville perfectly. Only potential issue is the captions on some of the pics such as the living room pic made it hard to see the actual living room. Not sure if there is a way to put the caption under the pics or not." 

Host for 9 years with 16 properties, OR user for 7 years, not a complainer, hence the reason I've never brought it up but others are noticing and it's annoying me more! 

Bump. Seems like an obvious add to me. And I can’t imagine it being much work. Right now I never use the forecast because it’s littered with too much noise. 

Agreed.  I've done much the same with seasons. 

I have this through Lynx.  Guests get a portal link emailed and texted to them with the codes, the ability to lock and unlock the door remotely and even the ability to control connected devices like thermostats and garage door openers (if you have them as part of your subscription plan).

In two years, I'm not sure enough guests have used it to justify needing one.

Go Go Deals allows for guests to only be able to contact the host to inquire about a stay, however the owner rez API configuration says it can only to instant book.  Having the ability to publish our properties there, with the "Inquire only" setting on Go Go (as shown below) would be nice.

Thanks,

Ryan

VCVR

I'm curious about this as well.  My listing is showing as my name and not the name of the house and I can't figure out how to change it.

Glad to see this being discussed. I also think it would be very useful. 

We have a different nightly min. and rates for the MAJOR U.S. holidays. When I subscribe to the U.S. Holiday list, it brings in more than just the major ones like Juneteenth, Veterans, Columbus, ML King Jr., etc. We don't want to charge more for holidays where there isn't as much of a demand. It would be great if we could edit the U.S. Holiday list and only choose the ones we want. My workaround is creating a holiday for each major one and then making sure I set the occurrence for each year ahead, which is rather cumbersome.

Hello!

My hosted website rates that show by each property only show the lowest rate.  Is there a way I can display an average rate?

TIA, 

Would love to see a configuration to change the color by booking site, as well.  Makes the calendar much easier to check at a glance.

We have a different check-out time for Sundays (2pm) since we don't allow Sunday check-ins and don't need to clean that day. I need to be able to customize the check-out time for all Sundays so that, when our guests book a weekend, the confirmation email shows them they have until 2pm on Sunday.

I’ve been manually changing the Sunday check-out times in a guests booking, but only AFTER they have already booked. The problem is, they get a confirmation at the time of booking (before I can change it), that tells them their check-out time is 10am on Sunday (our standard time the rest of the week). This causes confusion for the guest if we tell them the Sunday check-out is 2pm, but their confirmation email tells them it's 10am.