Feature Requests

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Me too. Was supposed to be early 23 wasnt it?

I spy early 24 coming along

When it's finished will us host need to set anything up or will it be automatic? Really excited for this new feature!

Hi,

Generally with OwnerRez by itself you can't as the system is just designed to handle the signing of rental agreements, however using a third party document signing service should feasibly get the job done.

~Caleb

Agree! We have some pretty great reviews... but only seen if the REVIEWS tabs is clicked.

I agree! I currently copy and paste information I'd like to stay with the booking, but when I have to search all over for information (my email, OR email and my texts) it's super time consuming. And I only have 1 property! It would be great if all emails originating from an inquiry, quote or booking were contained within OR. Thanks!

taketothelake.com

Yes. We're working on inquiry triggers right now which will replace the current outdated autoresponder system. Inquiry triggers will be able to be used for Airbnb and Vrbo channel messaging and set to fire at any time or only during certain hours.

Awesome! Thank you

Hello,

Just wondering if you are planning to support other lock brands? My locks are Yale Z-wave locks, which have never let me down in over 6 years

I'd love a direct integration like this :)

Hello - yes, we plan to support direct integration with Yale/August in the future.

Are you meaning an app that guest would install to communicate to us or you meaning an Ownerrez app so we can manage messages and communications and get notifications on our phones?

The later would be a very desirable feature I would think!

This works! And so thankful for your thoughtful thorough instructions!!
I'm implementing on a few properties with full rollout in the next few weeks.

Ken,

Thanks for the update!  We desperately need this feature.  Please relay that up the chain to make this a priority, if possible!  

Thanks again!

Hello,

Just wondering if you are planning to support other lock brands? My locks are Yale Z-wave locks, which have never let me down in over 6 years

I'd love a direct integration like this :)

Can you specify how to use the feature of having an owner e-sign a management contract?

Hi Michael!

The only way to have the POC form at the moment is to have an agreement. The "no agreement" rule only applies to direct booking quotes. You could create an agreement to be something very simple that just states the property and dates rather than legalese if you want to streamline the process.

We've begun planning the revamp of the guest forms (i.e. booking flow) where we'll look into untethering the POC and RA from having to go together.

-Shawn

Yes please!!!

It's not a legal issue - this would clearly be legal.  The concern is the effect on overall spam scores.

Anyway, since there are a number of workarounds, this is not a high priority item.  The simplest is - go to the main Bookings screen, use the Filters to set the parameters of the bookings you want, then Export that list to Excel.  Even though the guest email addresses are not displayed on the screen, they are included in the Excel export, so, you can easily grab them all, drop them into a BCC field in your email client, and then send a single email to everyone.

Great point! We'll look into putting in an override or setting to use a different GA or a way to filter it with your current GA.

-Shawn

Great, thank you!

Once upon a time it was true, but, not anymore:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#listing-boost-tricks

In the case of Airbnb, they reorganize your photos themselves according to their own algorithm, and swap them around without warning automatically.

Great point! We'll look into putting in an override or setting to use a different GA or a way to filter it with your current GA.

-Shawn

I have read that it is a good idea to rotate your photos on the platforms regularly. Would it be possible to automate this? For example, give us the option to rotate the main photo to the last # in the list of photos every day.

I wish this feature existed! I'd like to just make a note and it pops up on the regular full calendar view. Seems like it should be an easy feature add. I'd love to make a note about what cleaner is or isnt available on certain days just using a note to flag a certain day.

Hello Shawn - we are working towards push notification capabilities. Apple released the long-awaited capability a little earlier this year and that was the key for us to begin the work to add support for browser-based push notifications across Android and Apple OS's.

Team System Alerts is the initial groundwork for this coming out next, and then push notifications sometime after that (which can alert you that you received an SMS message or any other System Alert that you only receive via Email today).

Any updates on this enhancement?  I don't see an issue if they have opted in to receive our email communications when they book.

Agree, navigation in the SMS view is not very user friendly. Maybe the rework of messaging will fix this, if not I would definitely appreciate better navigation as well.

I have listings that are often last-minute short term stays. We don't use rental agreements for these. However, I would still like to collect missing POC information such as real email addresses for channel guests. Currently, when I send {BUFIXUP}, it ignores the "no agreement" rule in the property rules and sends my pet agreement which is only to be used manually if there is a pet. When I disable that agreement it attaches a generic default agreement.

It seems like one easy fix would be to add this logic to {BUFIXUP}:   If property rule = no agreement, then send POC without an agreement

Thanks Adria,

For my application this is being redundant. The code auto generates after each booking with the guests last four digits of their phone number. I include that information in my post booking confirmation and also in my unit instructions. So in order to use this feature I would have to change all of my communications and send another email with the door code. It seems to be too much. I have a hard enough time getting guests to read the condo instructions. It would be so simple if there was a drop down "criteria" menu in the door lock integration tab. Anyway.....please consider making this change.

Michael

Hi Jason,

You can do that!

There is a box to check within each surcharge to categorize this as a 'rent' line item.

Then, you can go to Settings > Pricing Preferences and opt to roll all 'rent' line items into one on Widgets and Quotes.

You can allow RemoteLock to generate the code any time. Do not set up remote lock to send the code to guests. Instead set up a template & trigger on OwnerRez, using whatever criteria you need, to allow it to be sent.

Here is a sample template:

https://www.ownerrez.com/support/articles/email-template-pre-arrival-door-code-door-lock-integration

I do not have templates or triggers that send out door codes, only condo instructions. I always assumed it's automated through the Door Lock integration feature and I use remote lock with four Schlage locks integrated. So what am I missing?

This is not necessary.  It does not matter if door codes are generated - what matters is if or when they are sent to the guest.  That is done via template and triggers, and, our triggers already support all the criteria you have requested.