Feature Requests

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It would be great to have property fields that say

- what days the trash gets picked up

- what day the gardening happens.

- perhaps a flexible format that can then be included into emails

Hi Nancy,

If you scroll down more in that drop-down for the Bookings columns, you'll see that there are Expense Categories as well as Surcharge Categories.  As you noted, the Expense Categories for CC and Channel fees are there.

See here:

We use a custom view for our Owner Statements that shows the different fees paid for each booking in the Bookings section (top part of the statement). We tried to add Credit Card Fees to this view, but the Credit Card Fee values don't populate (see screenshot). The do correctly populate in the Expense section of the report. I believe this is because it's an "Expense Category" and not a "Booking Category". We'd like to request the ability to add fields from the Expense Categories to the Booking section of the Owner Statement. Thanks for the consideration.

It would be nice to have a full page calendar widget for cell phones similar to Googles calendar widget. 

Yes, this is an obvious need, and it's planned, but, it's more complicated than you might suppose, so no ETA.

It would be nice if a "Drop Down List" of items for selection could be created within a Custom Field. For example I would like to insert a custom field into our booking process asking "How Did You Hear About Us? or Referred By" and instead of a blank field guests type into, I'd like for the guest to see a preformatted drop down list to choose from. Ideally the selections (answers) in the drop down list would be customizable during the Custom Field Creation. This would also allow for tracking and reporting of this data if the selected answer converted to being a Tag on the reservation. 

Also, it is not granular at all.  Either everything including deleting listings, or nothing at all ie can't even deal with a booking.  Surely your own organization has layers of permissions.  Owner can do everything, then management can do everything except delete, then reservations staff can do work with bookings and messaging and payments, etc.  So hopefully getting there.  

Hello, 

Can you please add "Today" as an option for the date range in the reports section?

Would be very helpful instead of clicking custom, and choosing twice current day. 

Thank you!

Mark

To better calculate communication volumes to better schedule and predict trends of communication needs. This information will be helpful in creating a structured customer support schedule. 

I just noticed this thread. Obviously, I’m in support of this integration. I can’t wait to hear more about this feature. 

I think this ties in with the requested "guest portal"....
https://www.ownerrez.com/forums/requests/add-a-guest-login-portal-for-guests-to-view-their-reservation-details-folio-checkinout-dates-party-size-billing-etc#69465

I appreciate the honest recognition that development schedules, much like construction timelines in the real world, are hard to meet!
At this point just knowing it is on the schedule is good news.

This would be a huge game changer.

Hi, I would like to request a change with Team access that allows me to grant admin access to certain listings to a team member (like a cohost). Currently, if I make someone an admin where they can message, change listing info etc, I have to give them access to every single listing.

This is very important to us. Currently a guest can add an Early/Late check-in/out via the booking process and pay the surcharge, but the check in time and check out time don't get modified. As a result, we have to go into every booking that comes in to see if they have an Early/Late surcharge and make sure to change these manually. This has already caused issues as we work to ramp up on the new platform, and the more touch points that are required to manage the platform the more room there is for error.

Thank you for all of your hard work on the product!

I would love to see flags (like a bold number for new items, similar to what appears on inbox) for any new items on the menu on the landing page, rather than having to click through the menu to 'find' what's new. These should be visible upon landing page, without additional clicks.

Examples:

1) Inbox - flag only shows once the user clicks 'CRM'

2) New VRBO bookings - show on the calendar with an hourglass, however if the guest did not include a message they aren't in the inbox

3) New inquiries

Thank you for considering this enhancement. I lost a booking recently because there was no flag within the application for a new inquiry. Thank you.

The following items require the user to 'click through' to find them; and would be well served by this feature. Lost a booking recently because I didn't realize there would be no flag in the application for a new inquiry from the website.

There might be more than one way to 'find' these items but the requested feature would eliminate the need to 'find' them at all. 

Also, am aware of the email notifications, however there are some notifications that can't be turned off, thereby rendering the emails inefficient as a way to identify action needed. And, a dashboard view is much more efficient that reacting to emails one by one. In my view an email should not be relied upon as the main source of notification for any application, that is not a failsafe way to be notified there is an action to take. Any application should have flags for important notifications.

1) new VRBO booking requests - if the guest doesn't write a message, must click through calendar to see the new booking with an hourglass symbol. Therefore daily I am flipping through my calendars month by month

2) new inbox messages have a flag, but you only see it if you click 'CRM', so I click into CRM several times a day

3) and the new one I'm adding now that I'm aware of it: New inquiries from the website don't have a flag, so i'll click through that now too

Thank you for considering this request. 

I would like to trigger emails and alerts based on the status of a custom field. For example if a custom field is blank, send an alert to account email or third party provider. I would also like to be able to use it as a condition to prevent some messages being sent until the custom field has a value.

This is the great news! Not being able to be notified of an incoming SMS message is the major drawback of Ownerrez. 

Let me clarify this a bit.

For this year, we are indeed still planning to release what might best be termed report customizations.  In other words, not creating your own whole new reports completely from scratch, but, more detailed control of what is included and excluded from existing reports and how it is displayed.

For completely custom reports, that will have to wait further down the road.

For any specific use case, I'm afraid I don't have the details as to be able to determine where exactly that would fall, we'll have to see as we get closer.

Last update was June 6 and reiterated that they do not publicly release timelines since they are dependent on Google. Subscribe to the thread and you'll get notified of any updates when they are posted rather than having to check in here and ask.

Is there any update on the Google STR integration?  Last update was this would be live in June 2023.  Thank you!

I suggested this feature because in the beginning when we only had 2 properties I had a third virtual property and it was easy to keep track of. I have 4 properties now and there’s 10 possible combinations between them that people could rent out. Their rates are all different (they all have different features and amenities) so it always takes time to quote 2, 3, or all four together for any given date. I wasn’t sure if it was something simple that could be added as like a multiple select option when creating a quote for people. 

Adding to Ken's reply above:

Once you create this virtual property, which includes both your other properties, you can then offer that new, larger guest count, listing on the channels. We tend to see even more people find & book your larger property option when they are able to search Airbnb/Vrbo/etc. by their actual guest count.

As you've noted, it's not possible to create a quote (or a booking) that covers more than one OwnerRez property.  Because of the fundamental design of not just OwnerRez, but most of the listing channels as well, it'll likely be a long time if ever before this changes.

However, we do have a way of doing something somewhat like it, called Mutual Blocking:

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

With this, you create a virtual "property" that really is two or more of your other OwnerRez properties.  There's still just one quote and booking for the one "property", but under the covers, all the component separate real properties get blocked off automatically.

My properties are commonly rented together, and it would be great if there was some way to include 2+ properties in a single quote/booking. Currently I either have them book each separately or I alter all the charges and wording manually to note which properties the quote includes and then I manually block off the other properties included in the booking. 

Will these custom reports also include information from ALL properties including those that are not activated? Many ppl have requested the option to populate reports with data from deactivated properties without having to do the cumbersome work around of reactivating and deactivating properties just to run reports.

I think it would be great if we could add a widget to the OR hosted site pages (specifically the home page) that was a rotating carousel of reviews/comments from guests. This would be great below the property search on the home page or even property specific comments on the property pages.

Thanks

I like to respond to every review because it reiterates your features for guests who read reviews and not the description, and it can boost the algorithms. However, when responding in owner rez, you can't see the review the guest left making it harder to respond because you have to memorize or take photos of the guests comments. It would be 100% easier if the guest comments were left on the screen with a response text box for us :) 

It is inevitable to have guests complain about the deposit so we wanted to give an exemption for those guests who has more than 5 5-star reviews.