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That kind of bulk marketing opens some other more complex issues, which at present are best left to specialist systems designed for that purpose like MailChimp or Constant Contact. We may add that capability at some point in the future, but not the immediate term.
Needing this as well!!
Hey Paul! It would be cool to bulk-send to past guests as well. That way you can send specials, new amenities etc.
Thank you for the quick response.
Hi Ed,
The System uses the "Position" Field for each individual surcharge found in their configurations to determine where to place surcharges. If you'd like the cleaning fee to be first and the management fee 2nd, then you'll want to ensure those fields have a value. This applies to Taxes as well.
Taking a quick glance through your account it looks like you have positions setup correctly for taxes, and the right side from your screenshot matches that order. However it appears for that property the cleaning fee specifically is missing a position value. Entering that value should correct this for future bookings.
~Caleb
Thank you that’s critical for many users with a few properties
I discovered company named Besty, that’s what they do. They said it will take 6-7 months till OR api would be ready for integration, but it’s in process. It’s huge for my business and would simplify and unload my work a lot
We are actively at work extending our existing open API, to support integration for communications. Among many, many other useful things, this will allow you to make use of the wide variety of AI tools out there in the OwnerRez ecosystem.
Agreed and this would be huge for my 1 man business!
I am open to any of the vendors like Yada.AI or Guest Guru. Guest Guru has mentioned wanting to work with OwnerRez, but they did not receive the same type of interest from OR.
Hey All,
As we are almost 8 months + from the original post, I wanted to bump the request with some additional context since the technology has changed a bit.
With "CustomGPT" models available for creation now to allow users to create a custom knowledge base, this functionality could be incredible for those dedicated to providing 24/7 support but without the resources to hire multiple virtual assistants.
Are there any thoughts on integrating ChatGPT or Yada.AI?
Thanks!
Great, thanks Joel!
Hi Scott,
Thanks for bringing this to our attention. We'll get a patch in place as soon as possible to correct.
Unfortunately, Vrbo only pulls each review from OwnerRez once. So reviews they have already collected from us will not be updated with the display name specified by the guest. If you are concerned about a particular review, you will need to contact their IPM support and request they remove or re-pull that specific review.
As a partial mitigation, I do know that Vrbo only displays first name and last initial. So even though they aren't using the specified Display Name, there is no danger that they will use the full name.
I just discovered that when a guest chooses to use a display name instead of their real name on their review of their direct-booked stay, Vrbo displays their real name instead when that review gets sent to it by OwnerRez.
To respect the wishes and privacy of guests, this needs to get fixed ASAP so that Vrbo gets and publishes only guests' display names on their reviews.
Thank you for the information. From what I understand though is that the trigger applies to inquiries primarily. I still don't see a way how I can apply it to where the trigger is for messages from guests who are booked already.
Is there a way to have this feature added? I don't need an automated response for inquiries , but from channel messages from booked guests.
We do now have the ability to set time delimiters on triggers:
Can you please create a feature that allows hosts to have an automated message response that occurs during a specific timeframe? Idealistically it can work for a specific time like from 10PM to 5AM for example.
Example: I go to bed at 10PM, but a guest (who's already booked & confirmed, regardless if it's before their reservation date or during) messages me at 10:15PM for a random question that's not urgent. An automated message that is active between 10PM and 6AM is automatically triggered & sent to the confirmed guest stating "Good evening, I am unable to respond right now because of the late hours. I will read all my messages as soon as I wake up tomorrow at 0600 to address any non-urgent issues. For any urgent matters, please text my cell phone directly or call me directly. My number is listed in the rental agreement."
Here are a number of relevant videos and support docs:
https://www.ownerrez.com/support/articles/email-templates-and-triggers
https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields
And, yes, messages can be sent via SMS as well as email:
https://www.ownerrez.com/support/articles/sms-messaging-overview
https://www.ownerrez.com/support/articles/sms-templates
Unfortunately, I do not believe "day of cleaning" is an available trigger, you might want to post that as a separate suggestion. But you could certainly use "day of departure" as a triggering event, which in most cases should be close enough.
Oh thats great! I didn't know that! Can it be day of cleaning? So they know next expected guest total?
That's awesome. Is there a video to show how to set this up? Is there a way to submit a notice via SMS to the cleaner also?
Ken,
I will email the info to you from one of the ladies that had the issue.
I'm not sure I understand this request? Guests are required to type their names in. Can you explain the problem in more detail, perhaps with a specific example emailed in to our Helpdesk for examination?
We have a lot of older clients and they sometimes send up to 6 rental agreements because of the e-sign, is there a way to add doc-u-sign, or something that would require them to type their names in? This is something we have a huge issue with. We have enabled the archived copy to get sent as well, but this is still an issue that has been popping up. Thank you!
No problem - you can set up a separate template and trigger to send them a reminder, say, 3 days before arrival, much as you would send directions and an access code to a guest a couple days prior.
[This topic has been closed as a duplicate of another topic (Saved Filters in List View)]
[Another topic was closed as a duplicate of this topic (Add a Setting to Remember Your Filter Settings in the Bookings Area)]
Yes, please, at least add as a default showing only confirmed bookings in the bookings list (not cancelled bookings). With the push to use moderate cancellation policies by VRBO and Airbnb, the number of cancellations is increasing, effectively burying the confirmed bookings on the Ownerrez list of bookings. Right now I am being told by Ownerrez support the best option to show only confirmed is to use the filter function. This adds 3 or 4 steps to get to my bookings list of confirmed bookings. It makes much more sense for users to use the filter function to add in cancelled bookings or show just cancelled bookings. Thank you.
This is great - thank you very much!
This doesn't work for us, if a new booking is 3 months out, how is the cleaner supposed to remember the details?
Thank you! You have just solved a problem we have had for months.
