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Did anyone ever get back to you on this or did you find a work around?
Yes, this would be fantastic. Is there any chance OR is in the process of adding quotes to your triggers? I'd bet we could increase bookings by 10% by just following up on all the non-booked quotes that are still available. Eager to hear where this is in the pipeline?
Hi Jennifer
Thanks for your reply and the detailed info you provided. Sorry if this is a stupid question, the triggers you setup, have you then done a separate one for each day of the week to cover all days a guest arrives and stays a certain number of nights over the Sunday night? The one I above I guess is for when guests arrive on a Monday only?
Thanks, Annie
Yep I use it and it's awesome!! But I can't see how to have 2 different messages? you could leave a calendar on the fridge/guidebook?
Here is the message i send:
Hi {CFIRST},
Just a reminder.... {PXGARBAGE}
I have a custom field for each property with the garbage instructions. Here is a sample of one:
Thanks for being eco-friendly legends! 🌿♻️
Garbage day is tomorrow Monday - Please put garbage and recycling bins at the end of the lane on THIS side of the road Sunday evening or early Monday morning.
Please bring in after they have been picked up or let us know if you will be away.
Here is a helpful guide to what can go in your recycling container:
https://www.bra.org/material-guide/recycle-in-your-bluebox/
We do not have green bin pickup at this time
Have a Trash-Tastic evening LOL
Hi
I see this is an old post but just wondering if this can still be done? As per post below, I also want to create a trigger that will be sent on a certain day of the week, Sunday (but will be different alternate weeks with general rubbish one week and general rubbish + recycle the next week and so on). It seems from post below this trigger can be set and then be automated by OR, but I can't see how do create it as it looks like all the triggers are linked to the booking rather than week day plus not sure how to alternate the trigger - I guess create 2 triggers, but then it needs to be linked to a specific weekday and even/odd week numbers?
Second to that if the trigger can be created, is it correct clicksend can be used to turn this triggered email to a sms to the guest? My property is in Australia so I understand OR SMS option only works in North America.
Thanks for any assistance or tips here.
Hi Ben the guest does not need to do anything. Providing OR has the mobile number stored as the main number, then I use the OR schedule email feature to send it a SMS the day before the rubbish is to be collected. The collection alternates between general rubbish one week and recycle the next so it is important they put out the right bin. In the UK it is possible to use the option in clicksend to make it appears the SMS comes from my mobile so they can reply to you. This feature may not work in all countries. I also use clicksend to send SMS messages just before the guest arrives and just before they leave, using the OR triggers.
Yes, push notifications are in development for both iOS and Android.
Are push notifications and/or SMS notifications also going to be developed for Android? Earlier comments seemed to imply that it would only be for IOS, but as another user pointed out Android use globally is actually higher than IOS and in the US almost half the market is Android so that leaves a lot of people without a solution still.
I was hoping you could add a feature where you can have different amount of guests per platform. For example I would like to allow guests that book on my direct platform to bring pets but not necessarily on Airbnb. Or I would allow a different max capacity on my direct booking platform versus Airbnb. Same would apply to booking.com and VRBO allowing different values for each of these.
I inquired about this a few months back and I was told it was possible it would not be out by the end of the year so every month I have been inputting data into my manual statements. With 65 it's a bear lol.
Agreed. I did it manually for 8 properties last year, and it was very time-consuming and not completely accurate, now I have 29 properties, and I'm terrified it will be the same situation. I couldn't imagine for the ones who have over 50. Fingers crossed this is released before Christmas 2023
Has anything ever come of this? The dashboard has caused way more issues than benefits because of the inaccuracy of revenue. Our owner dashboard appears to not show VRBO bookings that aren't paid in full. So I am fielding calls about revenue issues that are totally unwarranted.
Yes, thank you Paul, that sounds great.
Is there another feature request that will be tracking the Yale integration since this one is now released?
We desperately need this! The current report they have is an overview and doesn’t pull the detailed information. Downloading 24 properties and 12 statements for each and then combining everything has been a nightmare. We were promised a solution for the past two years with no good solution! Please help
I am hoping to setup directbookingtools on my site which will show how much cheaper it is to book direct on my site. This should encourage people to stay on my website instead of looking at what Airbnb has. It's so hard to get those Looky-Loos back.
This year so far we had 75% direct bookings in July/Aug
57% direct bookings overall
But I want to ensure they stay on my site and I think this will definitely help improve our cart abandonment
Currently they can't do this
OwnerRez availability/price quote widget on your website is an external script that OwnerRez provides and it is placed inside of an iFrame on the property pages, so the dates and total price quotes that a website visitor is seeing on those property pages, are hidden from any third party scripts - thus the inability at this moment for us to be able to grab that information with our script and utilize this info to grab the corresponding total quotes from the OTAs.
Ideally it would be nice if OwnerRez could do this in a widget but in the time being Can we please please please at least get these "minor additions to their code" that way myself and others could use a service like directbookingtools. It would make a huge difference for those "price shoppers" especially since many of us operate in countries in the beginnings of a recession, and where there is lots and lots of choice on Airbnb. If they've hit my website, I want them to stay on my website and book now.
Thank you for the response! I’m looking forward to the updated inbox and integration with Guest Guru. I am really hoping it is done before March so we do not have to hire VA’s.
I have had conversations with Guest Guru, and we would love to partner with them. At this time, our API does not allow OAuth Apps to view and send messages on behalf of the owner/PM. We have a lot of messaging updates planned for early next year, ideally Q1. Once our messaging updates are released, we will sync up with Guest Guru to complete the integration.
Excited about this feature! Any update?
As the end of the year gets closer and closer, I'm hoping and praying that there will be an end of year report to run for owners, as it will help greatly with taxes and reporting. Any updates on this development? Thank you <3
Noelle-
You can export the information you're looking for by exporting your Bookings List view & sort the export file by property.
To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):
Once you're on the list view, use the Filter option to tell the system what date ranges to encompass, or whatever other preferred filters you'd like to sort by:
Next, use the Export button to export that file. You can either download to excel using the Export button alone, or us the dropdown arrow to choose your file preference:
Hi Caleb,
Thank you for the instructions, however the export does not indicate which property they visited. Could this column be added? Ideally want to understand from where the majority of guests are coming to visit for each property managed.
As far as I know, the channels do not, easily and reliably, support true monthly pricing and instead we suggest using Length of Stay (LOS) discounts. This method would support 28 or 31 or whatever number of nights you select, but does not support a month of "January" or "February" rent.
https://www.ownerrez.com/support/articles/length-of-stay-discounts
Vrbo API connected hosts should be seeing the address come in automatically at booking creation. Non-API Vrbo hosts can collect the address either as part of the rental agreement signing process. The contact details should also come in via channel bridge.
VRBO hides the address of guests on reservation information -- how can OR get that?
Weekly prices and monthly prices that are established in OR and price is consistent for each week/month no matter how many days are booked within that week/month.
Thanks!
It didn’t work for me the first time because I had it set up as a management fee, but I named it ‘cleaning fee’ so Airbnb still read it as a cleaning fee. As soon as I edited the name to ‘management fee’, it got rolled right in.
Very cool.
Hi Noelle,
If you navigate to CRM > Contacts, then export at the top right you'll be provided a list of all your guests with their address location as well. Long-term we have had discussions of custom reporting, however I can't provide an ETA for such a feature at this time.
~Caleb
A suggested feature upgrade would include the nightly pricing on the bookings ribbon view. This would only include those nights not booked. The option would provide a quick reference to see what isn't booked to make a decision about pricing.
OwnerRez is one of the most robust programs that we viewed during our search for the perfect software. However, this is a common feature with other software providers.
This seems like a fairly simple thing to add.. any plans for this?
Actually, it's looking like the push notifications will be released first, considerably before the true unified inbox functionality. With luck you'll have push notification very soon.
