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Since Summer 2023, you should see the Expedia link in your Vrbo API. Expedia only supports Instant Book, if you have a link, but no listing, they are seeing you as Request to Book.
This would be great. Did it ever happen? I’d love a feature when booking to book multiple units
Is this something which will be possible? It's really the only way guests want to communicate in Spain, 95% of our guests come from different European countries and this preference basically makes OR messages or emails redundant and not helpful in streamlining all the Comms we have each day.
Is there any update to this?
SO glad to hear quote triggers are on the way. Being able to notify a guest that their quote is expiring, etc. will be brilliant. Thanks OwnerRez!
We use the last 4 digits of a phone number.
This makes it very easy for the primary guest to remember.
Recently the guest last four digits of their phone number matched our cleaners last four digits of their phone number.
The lock automation deleted the guest and the cleaners number at once.
It would be great if we could have a list of numbers in OwnerRez that would be "off-limits" for lock code generation and then it would default to a random number if the guest last four digits are blacklisted.
I'm looking for a button that would allow an admin to print a simple receipt for the guest. There are many scenarios where the receipt is asked for, just like at a hotel, and sending the receipt via email isn't appropriate. Additionally, printing a receipt by using the email template for "send receipt" does not look professional with the email header and removing the email header is incredibly time consuming.
Lastly, please improve the "print receipt" button in transactions, for example, when making a first payment. When you print that receipt the Fee portion is so incredibly large, and the guest name/date info/property info is so tiny on the top.
In April 2023, I transitioned from Lodgify to OwnerRez, attracted by its impressive array of features and user-friendly interface. While I’m genuinely pleased with OwnerRez, there’s a specific functionality from Lodgify that I find myself missing, particularly for its impact on securing bookings.
Lodgify had this remarkable feature: whenever I sent a quote to potential guests, they could view it online in their local currency, determined by their IP address. This was incredibly convenient and user-friendly. For instance, if I quoted $5,000 for a stay at my vacation home, a guest from the UK would see this amount converted to British Pounds, with a clear note stating that billing would be in USD. This note included a disclaimer about the conversion being based on current exchange rates and reaffirmed the charge in dollars.
This feature was more than just a convenience; it was a significant facilitator in securing international bookings. Many of my guests, especially those coming to my Florida vacation home from outside the USA, found this feature exceptionally helpful. It saved them the hassle of checking conversion rates themselves and provided immediate clarity on the cost in a currency they were familiar with.
Several times, guests initially hesitant about the cost changed their minds once I manually converted the price into their local currency. This direct comparison made the deal seem more affordable and transparent.
For a practical demonstration, take a look at my neighbor’s website, which still uses Lodgify here. Using a VPN set to a UK or France IP, you can generate a quote and see this feature in action.
I strongly believe that incorporating this currency conversion feature into OwnerRez would significantly enhance its appeal to international guests, potentially increasing bookings. This functionality isn’t just a tool; it’s a bridge, connecting a diverse global clientele with the services they need in the most accessible way possible.
It would be great if this window could show that the rental agreement has been signed and filed. Rather than having to enter the booking, we could just hover the mouse over to ensure the rental agreement is signed or if we need to follow up on it still.
can you make your regular cleaning fee higher and then add a credit item for longer stays?
Our accounting department just asked me about this today as well. She does monthly audits, which includes downloading the invoice from OwnerRez but she can no longer access it. She also wasn't able to put in the new company credit card.
My husband and I own and run one property. He has full admin access, yet can't see the billing at all. Please provide an option that we can grant someone FULL access. Thank you.
You may not charge a different cleaning fee for a 4 night stay, but you would charge a different fee for a 90 night stay. We charge $185 for a 90 night stay and $85 for a shorter stay.
I just could never imagine that 90-day rentals would be happening via Airbnb. that is Long term territory....
You may not charge a different cleaning fee for a 4 night stay, but you would charge a different fee for a 90 night stay. We charge $185 for a 90 night stay and $85 for a shorter stay.
"Reserve funds, often referred to as reserve accounts or reserve budgets, are an essential component of effective property management. These funds are set aside to cover anticipated and unforeseen expenses related to the maintenance, repair, and improvement of your property."
I do import and show owner expenses but for months where there is no owner revenue (or not enough) for expenses I have a reserve account balance for them. The reserve account is replenished every month so it would be helpful to be able to track it on owner statements as a separate line item or section. If you don’t have it in the next update it would be great to consider it for in the future.
I agree that this is really important. For example, I want to give someone access to just update the bespoke property websites, but they need full admin access to do that. I shouldn't have to give a web developer access to the entire system. This is definitely a security risk.
Please write in to the Helpdesk with a list of the channels you want removed - we can take care of that for you.
Hello,
I have several API channels that I've connected and decided the platform was not a proper fit for my company. Right now they are disabled, but I would like to delete them fully. No sense in having a tunnel that won't be used. The latest example is Houfy, but before that several new partners were promoted by OR only for me to find once connected that they were geographically limited to the other half of the country.
I thought in the past (when the settings menu was on the other side of the screen) that there was a way to hide them, but the only filtering I see now is for specific properties.
Thanks,
Ryan
We do the same thing. We take multiple data sets to reconcile each month.
I would really like a Trust Accounting System put in place. That is the biggest reason I am thinking about a different PMS right now.
Any update on this ?
I'd like to get an alert when a legal agreement is signed with a link to the booking to easily facilitate checking guest names against their uploaded Photo IDs in my custom fields - which occurs once the renter's agreement is signed.
I have set up a trigger to be sent to me per booking once it's signed but it creates an extra step of needing to go to OR myself and enter that booking and I from what I can tell there isn't a custom field I can put in the template that will provide me a direct link to the booking in OR.
Thanks.
I wanted to jump in and add there are a plethora of custom map widgets out there that do work when implemented into a Hosted site or WordPress site. These require having someone on your team who handles the programming aspect typically both so you can troubleshoot and set them up, but we have done testing of some of these options and they do work.
~Caleb
Is there a way to simply print a guest's receipt? Searching the forum to find this solution... For example, they want a paper copy of what is still owed.
I appreciate the Facebook and Google Analytics pixel integration, but we would also like the ability for a TikTok pixel to integrate with the OR widgets. We're finding more and more people are choosing lodging after seeing ads on TikTok or friends/influecenters talking about a cool experience at a new hotel/lodge/resort. It's honestly poised to surpass Instagram and Facebook. Please let us know if this is a feature that could be implemented. We are currently advertising on TikTok, but we can't track the leads all the way to conversion without the pixel. Thanks for your consideration!
I'll revive this request and say this would be valuable. Guests don't want to be "slammed" with emails immediately after a reservation (confirmation, rental agreement, etc) so I would want to add a delay from the time of booking to the "welcome" email.
While I can add verbiage about the maximum payment amount at the top of the form, as you suggest, it requires, longer more in-depth instructions, lest the guest think that it applies to them while paying by check or bank wire transfer, because it specifically does NOT apply to those types of payments.
Logic and clarity suggests that verbiage at the top of the form should apply to ALL uses of it, while instructions for a particular payment type only show when that type is selected, as it does now with the other two.
Yes, this is being specific, but specificity makes for good interface design, prevents errors, and saves time for everyone.
Thanks, but this is not what I'm after.
The instructions you refer to above appear at the top of ALL payment submissions. My objective is instructions for ONLY credit card payments, in order to avoid confusion. (If a guest can screw up something or misunderstand it, they will. That's just an unfortunate fact of life.)
There are specific instructions that appear on the form for Payment by Check or Payment via Bank Wire Transfer (Other in Payment types.). The instructions are entered into the system when the operator selects those types of payments as being accepted. The instructions are not under Form Messages, but instead attached to the setup of the payment type.
I'm after a similar type of instructions, which would appear when the guest selects 'Pay now by Credit Card'.
While I can add verbiage about the maximum payment amount at the top of the form, as you suggest, it requires, longer more in-depth instructions, lest the guest think that it applies to them while paying by check or bank wire transfer, because it specifically does NOT apply to those types of payments.
Logic and clarity suggests that verbiage at the top of the form should apply to ALL uses of it, while instructions for a particular payment type only show when that type is selected, as it does now with the other two.
Yes, this is being specific, but specificity makes for good interface design, prevents errors, and saves time for everyone.
By the way, we will be adding automation in the next few weeks with ST-connected, Tuya, and Philips Hue smart switches and smart lights.
If anyone is interested in trying this out, let me know. Similar to thermostats, you can schedule which lights will turn on before your guest arrives and what will turn off after your guest leaves.
Regards,
Bobby Varghese
Jervis Systems
Hi there,
We've had a few property managers request this and we're looking at adding this feature in our next thermostat update.
What we can implement is that the same mode (heat or cool) has to be toggled on all thermostats. Just like with guardrails, Jervis can check periodically throughout the day to ensure that this hasn't been altered. If so, this will switched to the mode you have configured on all thermostats.
This should prevent abuse or misuse of the HVAC system.
Any feedback or ideas is always greatly appreciated.
Regards,
Bobby Varghese
Jervis Systems
- We will have separate Guardrail settings for heating and cooling.
- We will have updates to the Guest Mode and Vacant Mode settings to allow you to decide when these will turn on and off. You can choose based on outdoor temperature or indoor temperature.
- Vacant Mode will include an option to turn off the system entirely. If this option is selected, all other settings in Vacant Mode will be grayed out.
If anyone else has any ideas or feature requests, let me know!
Thank you,
Bobby Varghese
Jervis Systems
Hi Bobby. Our properties is in such climate that you may need heat at night and AC during daytime in Spring and Fall. Moreover, we have zoned systems (i.e one HVAC unit is split in two zones - one zone for 1st floor, for example, and another zone for the 2nd floor. The caveat with those is that you cannot run 1st floor in heat mode and 2nd floor in cool mode (as it is the same unit) or vice versa, but sometimes renters try to do that - so we have to manually control/disable such attempts via the Honeywell app. We have Honeywell 9000 series thermostats and currently we have to watch settings during midseason when both heat and cool modes have to be enabled due to the weather swings during day/night. It is simpler in the mid summer (cool only mode) and mid winter (heat only mode). Will there be any guardrails to prevents 2 (or more) thermostats in one property to be set to different modes by a renter (such as heat on 1st floor and cool on 2nd floor)? Thanks
