Feature Requests

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I've moved this thread as requested.

Yes, we've often talked about hiring a UI expert.  The problem is that that alone wouldn't do much good - we'd also need one or two dedicated devs to work with them, at least for a good long time, implementing the "wholesale revamp" you're talking about.

And, as you can tell from our Feature Requests, there are a million other functional things that people are clamoring for, enough to keep the devs busy for a long time to came.  Yes we've grown the size of the team considerably, and will continue to do so, but somehow we never quite seem to catch up... :-/

The voting on functional feature requests has always greatly exceeded that for UI rework, so that's what tends to get priority.

While OR is very flexible and you can accomplish a lot of things like this with careful creation of templates and triggers, there are a number of things that would be nice to just work automatically like this. It's clear that OR was designed and coded by a bunch of software engineers who didn't have the budget to hire a good team of UI/UX/HID designers.

I love OR, but with as much growth as OR has experienced, it really is high time they bring in a good HID person and do a wholesale UI revamp so the product is more approachable by non-technical people and just works out of the box for a lot more situations. :) (Also overdue is rewriting a lot of the default system messages to be more human-readable and friendlier...)

Anyway, this thread should probably be moved over to the Feature Requests forum so it can be voted on and considered by the OR team. Perhaps Ken or someone on the OR team can take care of that.

I understand how I can do this myself, but I thought it would be a nice tool for everyone. Stephanie at the helpdesk suggested I write this on the forum.

Thanks!

Would be great to use tags for photos.

Then assign tags to a booking source.

THEN…have a way to add/remove tags programmatically- such as by date, Site, etc (could likely use Zapier for that).

Would make it easier to change out seasonal photos, event-related photos, and even potentially auto-rotate the order. Possibly use different photo for {pimgurl} inserts too.

Not 100% sure how photo order would be handled but the OR team is great at figuring that out. A few options come to mind but it depends on your your architecture.

just a wish.

Hi Roanne,
 
There is a System Message that will notify the guest of a second payment due if there is no credit card on file for the payment to be collected automatically.
 
If you'd like to, you can always create a custom email Template for a payment reminder, with a Trigger set to send that Template to guests who have only partially paid, do have a credit card on file already, and use the Booking Fields criteria settings to tell it to fire off X amount of days prior to arrival. For example, if you collect the second payment 30 days prior to arrival, you may want to send the reminder out 35 days prior so they have a few days of advance notice before the payment is collected automatically.
 
If you'd like more detailed instructions on how to go about creating that Trigger for yourself, please write to us at the helpdesk at help@ownerreservations.com. We'd be happy to provide screenshots!

I would like top suggest that OwnerRez creates a system message to send a renter notification that a final payment is scheduled to be made for their reservation. I had this option with another PMS and it was extremely helpful. I often get inquiries from renters wanting to know when and how to make their final payment (I have mine scheduled for two weeks prior to check in).

Even though there is a system message when the first payment is received that states when the second payment is due and how the second payment will be handled, the majority of my renters make their reservations in advance and either don't read through the entire email or delete it once read and then forget!

Thanks for considering. 

YES YES YES! As it stands right now, the "change to new charges" option is not a usable feature. I always have to adjust the prices manually because of this issue. Even something simple like adding a pet or an additional guest triggers all new rates, so every.single.time. I have to adjust it manually. It would be nice to actually be able to make use of the automatic price updating, but that will require only additional nights (in a date change scenario or otherwise) being priced based on current rates -- not changing previously-booked dates to current rates! 

To add a little flexibility, can we add trigger timing to align with a booking's check-in time? In my specific instance I'm looking for my SMS check-in welcome message to be sent one hour before check-in. This works fine as long as there's not an early check-in, in which case it becomes a manual process of remembering if the guest requested early check-in and manually sending my SMS welcome message with access codes. Would be great if we could automate that with a trigger tied to the guest's check-in time we stipulate with their specific booking.

I am disappointed finding-out from OR support that the V2 of the OR API does not support filtering searches by accommodation capacity nor categories nor amount of bedrooms.

i've been with OR for 2 years and since the very begining asked about eventual ETA for improvement of widgets, namely for handling different languages. I was told at that time that it was in the pipeline and using a very common motto at OR - "there was no precise ETA" for it. So I (wrongly) thought this meant it would be sorted out in the next 2 years. I was then suggested to make a development from OR API.

Still no news about this today so I went down the API way.

It worked for languages but the search module would not filter properties according to accommodation capacity nor amount of bedrooms. In a nutshell, whatever were the selection of the visitor, he would get the same results; all available properties.

When querying I was told V2 was not yet handling filtering and... guess what "there was no specific ETA" for this. I was advised to use the DEPRECATED V1 and it does not work at all.

Now I need to know:
1. Is there an ETA for the search widgets in different languages?
2. Is there an ETA for a proper V2 of the API that would allow filtering?
3. Whether going for V1 is a reasonable solution despite it being clearly marked as "deprecated" in your documentation.

Thanks for looking into it.
Bernard

related feature.

There should be a way to send a payment request and then automate a early check ins and late check ins?We are getting a lot of requests for this and it is quite a distraction. Seems easy to automate. 
Two examples

ONE

Guest requests early/late

OR sends a form where they can pay for that.

Once paid the check in/ check out time changes and 3rd party alerts are generated. 

OR

TWO

there is no same day booking so OR offers the guest an early/late option. If they pay the check in/ check out time changes and 3rd party alerts are generated.

[This topic has been closed as a duplicate of another topic (Trigger Booking Field Criteria - Check In Check Out Non Standard Time)]

[Another topic was closed as a duplicate of this topic (Early Arrival Late Checkout Trigger)]

[This topic has been closed as a duplicate of another topic (Trigger Booking Field Criteria - Check In Check Out Non Standard Time)]

[Another topic was closed as a duplicate of this topic (Allow for triggers to be tied to flexible check-in times (not just standard property check-in time))]

[This topic has been closed as a duplicate of another topic (Trigger Booking Field Criteria - Check In Check Out Non Standard Time)]

[Another topic was closed as a duplicate of this topic (Email Trigger based on check-in time (standard or custom))]

Thank you @Shawn H.  I know when I bought my Lexus the reason they did not have Google Auto integration was because Google wanted detailed information about all their customers, regardless of if they used that feature or not.  That's why I asked.  Since I go out of my way to block Google tracking (as well as all social media tracking) with a multi-tiered approach, it's something of great concern for me.  It's also something I use in my marketing and features prominently in my privacy policy.

I would really love it if the logic when changing an existing reservation would not just pull the current rate calendar, and would instead take into consideration the already existing booking and only add on, or adjust the rate for the days being shifted, added or removed. Because of the way the logic currently works, you sometimes wind up with super wonky price changes just from changing a day or so on a booking when it’s a direct book or VRBO. This is because all it does is pull the current rate calendar. When you have a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.

There is not a way to do so with the current inbox but as we overhaul the inbox we'll keep things like this in mind. We'll leave this as a feature request to garner the level of interest.

Please allow users to memorize/save report filters. It would save so much time and so many clicks over time, not having to repeatedly re-create frequently used reports. Thank you!

Yes, since the recent release of our Vrbo messaging integration, you are able to send messages via the Vrbo API directly, including attachments, rather than relying on email.

This was asked in 2016--have there been any developments to add pdf's to replies to Vrbo inquiries?  I can upload the file directly on Vrbo and attach it to an answer, but It would be so much better to do it within OR.  I know I can change the pdf to a Jpeg, but I'd prefer pdf if possible.  Thx.

With respect to the cleaners, we show the late checkout time on the cleaning report, so this is not an issue for us. The issue we have is if a guest books a late checkout, say 6PM, we need to remember to manually block off that day, because if we don't, OR allows a new guest to book a stay starting that day with a 4PM check in.....

It would be great if the software recognizes this is a conflict and disallowed or at least created a warning message..... 

is Google Vacation Rentals the same as Google My Business?

No.  They are entirely separate and unrelated.

Is there a way to export date/time stamps on the messaging in the Inbox?  We are trying to evaluate the communication volumes by dates/time in order to improve our communications handling.

Is there a method to set up autoresponders for incoming messages to the Inbox from AirBNB and VRBO?  As an example, we would like to schedule our 'office hours" as an autoresponder for messages received between 9pm and 7am Arizona.  I know AirBNB has a one-hour response requirement for our Superhost status and I thought I had seen a post about this but could not find it again.  

Agreed! I measure my day-to-day success based on ADR and Occupancy rate for the month. ADR would be a critical metric to show on a booking and in the reports.

I would love a feature where guests could opt into our newsletter at the time of booking. I don't want to add guests to our mailing lists without their consent, and currently we get a low response from trying to automate it through our emails. Something similar to how to how the add ons are listed when guests book would be great.

Hi! I am still trying to get acquainted with all the different facets of Google... is Google Vacation Rentals the same as Google My Business? Will it help if I set up a Google account and Google My Business account to be ready for an integration with Google Vacation Rentals and OwnerRez? Thanks!