Topic | Posted |
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General Help and Questions » How to define Field Codescan someone help me know what is the field code for "platfform", this is my template Hi {CFIRST}, It was a pleasure hosting you in {PDISPNAME}. We will certainly be leaving you a … (Posted Oct 3, 2023 8:47 AM) |
Oct 3, 2023 8:47 AM |
General Help and Questions » How do I turn off Damage Protection?Hi Luke, It sounds like you may already have Damage Protection disabled. If you navigate to Settings > Damage Protection (https://app.ownerrez.com/settings/damageprotection) , do you see the but… (Posted Oct 3, 2023 8:28 AM) |
Oct 3, 2023 8:28 AM |
General Help and Questions » Payments not importing from AIrbnbHi Larry, You can import the default OwnerRez iCal exports for each property to your personal calendar, or create custom iCal links for each property! Here's where you can find the default e… (Posted Oct 2, 2023 2:12 PM) |
Oct 2, 2023 2:12 PM |
Feature Requests » Impute surcharges into the nightly rental rateHi Maged, That setting is neither her nor there, really, when you're rolling those Surcharges into a single line item. You can leave it checked, and it won't impact the end goal here. What th… (Posted Oct 2, 2023 1:54 PM) |
Oct 2, 2023 1:54 PM |
General Help and Questions » Import Reservations using the Import Booking.Hi! We'd like to take a look at that import spreadsheet for you. Please send us an email at help@ownerrez.com with a subject line "BOOKING IMPORT ERRORS", and attach that spreadsheet for us along… (Posted Oct 2, 2023 1:42 PM) |
Oct 2, 2023 1:42 PM |
General Help and Questions » Kwikset HaloHi Daniel, Have you taken a look at our available Door Lock integration partners? https://www.ownerrez.com/integrations#DoorLocks We'd recommend researching these partners to find out who… (Posted Sep 27, 2023 11:23 AM) |
Sep 27, 2023 11:23 AM |
Feature Requests » App for GuestHi Mike, While we don't have a guest-facing app in OwnerRez itself, I believe some of our Guest Communication integration partners may have what you're looking for. You can explore those avai… (Posted Sep 26, 2023 9:18 AM) |
Sep 26, 2023 9:18 AM |
General Help and Questions » QBO Payment Sync IssuesHello, Please write in to our helpdesk with your specific examples. help@ownerrez.com We'll gladly take a look and see how to get that cleaned up for you! (Posted Sep 26, 2023 9:01 AM) |
Sep 26, 2023 9:01 AM |
General Help and Questions » Blocked time not showing on VRBO/AirbnbHi Kathleen, Sometimes, the API syncs do take a few minutes to update. Availability changes are sent to Airbnb in near real time, but those API syncs are placed into a queue that Airbnb works thr… (Posted Sep 13, 2023 8:39 AM) |
Sep 13, 2023 8:39 AM |
General Help and Questions » Erental lock replacementHi Kim, Have you checked recent bookings for that specific property since having swapped that lock out in the integration to see if the codes are being generated from the new eRentalLock ID you'v… (Posted Sep 12, 2023 9:36 AM) |
Sep 12, 2023 9:36 AM |
Template/Design Share » Copying Channel Message Templates to Email TemplatesHello! Yes, you can just copy / paste your channel Templates into an email Template, and then set your corresponding Triggers. Here's more info on creating email Templates - https://www.owner… (Posted Sep 11, 2023 2:47 PM) |
Sep 11, 2023 2:47 PM |
General Help and Questions » Newbie Question About VRBO API IntegrationGreat questions! When you API connect to Vrbo, those imported channel iCals automatically fall off. The API is now handling your availability. Pre-API bookings for Vrbo are still managed by t… (Posted Sep 9, 2023 9:32 AM) |
Sep 9, 2023 9:32 AM |
Feature Requests » Reviews on hosted home pageThis can actually be accomplished by embedding a third party widget into your Hosted Website's Home page! Our WebAssist team has done this firsthand. If you'd like more information on WebAssist s… (Posted Aug 10, 2023 12:56 PM) |
Aug 10, 2023 12:56 PM |
General Help and Questions » VRBO Photo Descriptions too longHi, Sonia! I took a look at your Vrbo listings, and they do appear to be cutting off through the middle of the second line under each photo, and not displaying in full. That is very odd! It d… (Posted Aug 9, 2023 9:52 AM) |
Aug 9, 2023 9:52 AM |
General Help and Questions » VRBO and Owner Rez Bookings and FeesHi Rachel! Vrbo onboards all new API connections on a Pay Per Booking plan. If you were on an annual subscription plan prior to connecting, it seems that often, the system is smart and properties… (Posted Aug 2, 2023 7:28 AM) |
Aug 2, 2023 7:28 AM |
Feature Requests » Surcharges "Blend" OptionHi Jason, You can do that! There is a box to check within each surcharge to categorize this as a 'rent' line item. https://uc.orez.io/w/files/e9ff62866d9345e5acdb31adf47e4849 Then, y… (Posted Jul 28, 2023 9:17 AM) |
Jul 28, 2023 9:17 AM |
Feature Requests » CRM - put forward and backward arrows for conversationsHi! You can jump to the Feature Request forum every time by using this link - https://www.ownerrez.com/forums/requests (Posted Jul 25, 2023 12:25 PM) |
Jul 25, 2023 12:25 PM |
General Help and Questions » 2 legal agreements?Hi James! If you're sending the {BUFIXUP} via a channel template, as well as an email template, the guest can click on the link in each correspondence. That typically wouldn't allow for them to s… (Posted Jun 30, 2023 3:30 PM) |
Jun 30, 2023 3:30 PM |
General Help and Questions » Schedule more than 2 payments for checksHi, everyone! OwnerRez can't set multiple payments up for you automatically. However, you can schedule them yourself, manually. Here's how to go about that - https://www.ownerrez.com/support/arti… (Posted Jun 28, 2023 7:45 PM) |
Jun 28, 2023 7:45 PM |
Feature Requests » System Message for final payment notification would be a great toolHi Roanne, There is a System Message that will notify the guest of a second payment due if there is no credit card on file for the payment to be collected automatically. If you'd like to, you can… (Posted Jun 20, 2023 10:56 AM) |
Jun 20, 2023 10:56 AM |