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Katie W

OwnerRez Team Member
Member for 2 years
56 posts
Topic

General Help and Questions » Tag Automations - How to control where they go?

Hey Robert! Although the tag automations can only be added to bookings, and not the guest contact themselves, you should be able to manually add tags to the contacts. You should be able to do thi…

(Posted 5 days ago)

General Help and Questions » How to protect myself from last minute booking cancellation?

Hey Rich! It doesn't look like a host can purchase travel insurance, as it is designed for guests, not hosts. You could try creating a stronger cancellation policy. For example, if you have a pol…

(Posted 5 days ago)

General Help and Questions » Airbnb masking phone numbers?

Hey Cody! You should still be able to collect their phone number by sending a channel template with our BUFIXUP link when a booking is created. This form should have a POC form and the renter agr…

(Posted 5 days ago)

Feature Requests » Relative Seasonal Rates

Hi Elliot, I did some testing on my end, and it should use the seasonal rates set for the September season if no seasonal rates are set for the Labor Day season.

(Posted 5 days ago)

Feature Requests » Add-on Options to add at booking time.

Hello! We offer something similar on our confirm and pay form. You'll first want to add those optional surcharges to the account, making sure to give them a description and explanation to the gue…

(Posted 5 days ago)

General Help and Questions » Random Dropped Charges

Hey Andree! Could you please submit a ticket to help@ownerrez.com with the ORB#s for the bookings where the cleaning fee wasn't applied so we can take a look? Thank you!

(Posted Jan 12, 2026 5:32 PM)

General Help and Questions » Listing Change/History Log

Hey Nicole! There isn't a spot on your end where you can check the date/timestamp of a change that was made to a property in OwnerRez. However, you can reach out to support and let us know what y…

(Posted Jan 12, 2026 5:27 PM)

Blog » Add-Ons are here! (Also known as "Optional Surcharges")

Hello! Although we don't have a way for the guests to specify a quantity for an optional surcharge (such as the number of bags of firewood they'd like), you should write this up as a feature requ…

(Posted Jan 12, 2026 5:15 PM)

Feature Requests » Relative Seasonal Rates

Hey Elliot! I beleive you can do this via a Rate Adjustment surcharge. You'd still need to create seasons for those scenarios, like Labor Day weekend. However, if you don't want to enter seasonal …

(Posted Jan 12, 2026 4:59 PM)

General Help and Questions » New Confirm & Pay Form

Hi Andrew! It looks like the ticket you submitted has been escalated for further review to see if this is possible. Be sure to keep an eye on our Weekly Release notes to if/when a fix is released.

(Posted Jan 12, 2026 3:30 PM)

General Help and Questions » VRBO Discounts w/ OneKey and Mobile

Hi Abegail! When it comes to the PriceLabs integration, it doesn't pass over any of the discounts that are configured on their platform. It just passes over the rate. So if they are discounting a…

(Posted Dec 23, 2025 8:51 AM)

General Help and Questions » New Confirm & Pay Form

Hello! Can you please submit a ticket to help@ownerrez.com so we can take a look at the formatting for the form messages that have been created? Thank you!

(Posted Dec 16, 2025 2:55 PM)

Feature Requests » Track Airbnb Co host Deposits in Owner Statements

Hello! If payments are going directly to the owner, you should be able to record this in their booking by going to the PM tab of the booking > clicking Change > inserting the amount in the Direct…

(Posted Dec 9, 2025 11:23 AM)

Template/Design Share » Property management company invoice template set-up. Please share what is working for you!!

Hello! Can you please send a support ticket to help@ownerrez.com, along with the template you've created and what information is needed, so we can take a look?

(Posted Dec 9, 2025 11:01 AM)

General Help and Questions » Issues responding within mobile Inbox

Hello! Can you please submit a support ticket to help@ownerrez.com, and include screenshots of any errors you're seeing so we can take a look?

(Posted Dec 9, 2025 10:28 AM)

Feature Requests » Portal User Rate Calendar Access

Hi Lindsey! If the owner would like to see a breakdown of the charges, including the rent, you could update the Financials for their Portal User access to Detailed Financials. This should add a Ch…

(Posted Dec 9, 2025 10:14 AM)

General Help and Questions » User Defined CSS Widget Overrides - Not working

Hi Dan! Can you please submit a ticket by writing to help@ownerrez.com? When writing in, please let us know which widget you're attempting to add the code to so we can take a look.

(Posted Dec 4, 2025 10:21 AM)

General Help and Questions » Credit card fees surcharge on direct booking

Hi Karen! A possible workaround that could work for direct bookings to calculate the surcharge on the entire amount,  including taxes, would be to create a custom surcharge instead of a Rate Adjus…

(Posted Nov 25, 2025 11:56 AM)

Feature Requests » Daily Checklist Report as auto-emailed PDF

[This topic has been merged with another topic ( Automated way to send text reports (by email) (/forums/requests/automated-way-to-send-text-reports-by-email) ). All unique votes have also been merg…

(Posted Nov 25, 2025 10:22 AM)

Feature Requests » Automated way to send text reports (by email)

[Another topic was closed as a duplicate of this topic ( Daily Checklist Report as auto-emailed PDF (/forums/requests/daily-checklist-report-as-autoemailed-pdf) )]

(Posted Nov 25, 2025 10:22 AM)