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When you start a hosted website, we give you a test location on our hosted OwnerRez domain. When you're ready to go live, you'll link up your own domain name to the OwnerRez servers and from then on the hosted website will "live" at your domain and typing in that domain will take you directly to your OwnerRez hosted website.

We'll also generate an HTTPS secured certificate and apply it for you at...

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New Airbnb Cancellation Policy Changes Body

Hi [first name]!

We're writing to inform you about upcoming changes to Airbnb's cancellation policies (

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OwnerRez Important Update: Breaking Change to SpotRates Endpoint in V2 API Body

Hi [first name]!

We are writing to inform you of a breaking change to the V2 API that will affect the SpotRates endpoint. Starting March 1, 2025, the SpotRates endpoint will require the currency field to be explicitly specified for each rate. Please note that this update primarily affects dynamic pricing i...

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Configuring Per Guest Per Stay Fees on Airbnb Body

Hi [first name]!

I'm reaching out because Airbnb has recently added support for "per guest per stay" fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this. Quick Summary:

We noticed that you've got one or more additio...

Update

As of October 8, 2025, OwnerRez has added Damage Protection support () for properties with 10 or more bedrooms. Subject

Important Update: Damage Protection Changes for Properties with 10+ Bedrooms Body

Hi [first name]!

Hope you are doing well!

We're re...

Vacation rental owner statements detail income and expenses specific to that property owner, while PM statements focus on the overall health of your property management business's financials, including revenue and expenses collected across multiple properties. And while generating timely monthly Owner Statements is vital, producing optional monthly PM Statements can be just as useful.

Essentially...

Chargebacks occur when a guest disputes a transaction with their bank or credit card company, and the funds are returned to the guest. As a vacation rental business owner, chargebacks can be frustrating and time-consuming, but there are some steps you can take to handle them effectively.

* Chargeback Types and Statistics (#types-statistics)
* Manage a Chargeback (#manage) Chargeback Types...

Updates

* Enhance Akismet "mark as spam" auto-detection on inquiries
* Increase character length allowance on push notifications for channel messages
* Adjust top menu navigation when font size increased/zoom on mobile
* Add support for seasonal, non-percentage discounts with Google Vacation Rentals
* Prevent deletion of guest record(s) associated with account SMS number(s)
* Reduce font siz...

Tracking Airbnb charges ensures accurate accounting, financial transparency, and compliance with tax regulations for your financial management and reporting.

As OwnerRez works toward eliminating the need for the Channel Bridge tool () , we continue to expand our listing channel transaction toolboxes.

Only available to users who have enabl...

A website is a great way to establish your brand and build a strong repeat-guest list as you grow from small owners to PM and beyond. Our Hosted Website feature, () built directly into OwnerRez, is easy to use and works with the property, listing, rate, and rule data you've already entered into your account.

After setting up your website...

As an experienced STR host and OwnerRez user, the developer of RedCarpet Host () set out on a mission to create tools that are smarter, easier to use, more affordable, and provide a better guest experience. A great example is their innovative and thoughtfully-designed guidebook builder which turns a dreaded t...

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Webinar With Happy Guest Next Week! Body

Hi [first name]!

Join us live with Happy Guest on Thursday, February 5th, at 1 PM Eastern and 10 AM Pacific time! ()

If your revenue strategy feels like déjà vu, it's time to break...

New Features

* Airbnb channel integration onboarding process
* Add price quoting tools to Rezzy AI
* Add 15-minute scheduled trigger options
* Add support for multiple custom payment methods per property
* Add listing channel property photo exclusion options Enhancements

* Add Category links to LQA (Listing Quality Analyzer) results
* Add warning callout for same-day changeover overlappin...

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Rezzy AI Webinar This Friday! Body

Hi [first name]! This Friday, February 6th, at 10:00 AM PST/1:00 PM EST, we are hosting a live webinar to talk about Rezzy AI!

We'll walk through how Rezzy AI works, how to train it with FAQs and Directives, how Tasks and Sentiment Analysis fit into your workflow, real-world examples from l...

Online payment forms eliminate back-and-forth emails, automate payment collection, and give guests a professional self-service experience. Less manual work for you, more convenience for guests, and a professional guest experience throughout.

The OwnerRez Payment guest form is available automatically for users of OwnerRez's new PayPal connections (/support/articles/paypal) and Stripe (/support/...