Subject
Cancellation Policy Grace Period Behavior Update Body
Hi [first name],
We're reaching out to notify you about an update to how grace periods work when using Vrbo cancellation policies in OwnerRez.
In the past, some bookings may have received a grace period even when a built-in Vrbo cancellation policy (like "Firm" or "Moderate") was selected. However, built-in policies provided by...
Subject
Duplicate VAT Fee on Some Airbnb Bookings Body
Hi [first name],
We're reaching out to let you know about an issue that may have impacted some of your Airbnb bookings between June 11 and June 25, 2025.
During our recent Airbnb API migration, a small number of bookings had VAT host fees applied twice due to a transitional error in how fees were processed. This only affected bookings...
Subject
Webinar With AIPEX This Week! Body
Hi [first name],
Join us live with AIPEX on Thursday, April 10th, at 1 PM Eastern and 10 AM Pacific time!
In this webinar, we have an in-depth look at the AIPEX 3-in-1 solution—featuring in-property smart devices, the mobile AI Concierge app, and AI-powered messaging—along with the four...
Subject
Action Required: Update Your Bambora Integration by June 1st! Body
Hi [first name],
We're reaching out because you're currently using the old Bambora integration method in OwnerRez, which is being deprecated. To ensure uninterrupted payment processing, you'll need to update your integration to the new method by June 1st, 2025.
This change requires a quick update inside your Bambora...
The WelcomeScreen TV app () helps hosts create a truly unique and tailored greeting directly on their smart TV. From welcoming messages to food recommendations, WelcomeScreen makes every guest feel special and valued.
Connecting your WelcomeScreen app to your OwnerRez account is a simple process that a...
Subject
Recent Change to "Apply Season By" Setting in OwnerRez Pricing Preferences Body
Hi [first name],
We wanted to let you know about a small but important update that was released today (5/7).
As part of our ongoing efforts to simplify pricing settings and avoid channel conflicts, we removed the "Apply Season By" option in Pricing Preferences. This setting was rarely used and is not co...
Updates
* Add QB Batch Update action for removing synced payments and searching by sync date
* Add ability to specify social sharing image for hosted website blog posts
* Remove deprecated legacy Ribbon view
* PMv2
* Fix $0 bookings being included on the Owner Statement export
* Fix Canadian {OPHONE} owner phone number format on template preview
* Fix undeposited funds being included on Own...
The Properties area in OwnerRez is the core for managing all aspects of your rental property settings and is a powerful foundation for your rental business.
Property managers or owners with multiple listings can easily configure property information consistently, making it easy to maintain standards across your entire inventory.
Within the Property section, you can configure or edit vital prope...
Linkbase Technologies Inc. is one of the most advanced guest experience platforms on the market, leveraging AI capabilities. Linkbase () does this by offering AI upsells, automated lobby and smart lock access, step-by-step check-in instructions with pictures, digital guidebooks, guest data collection for direct rep...
Subject
Deprecated Payment Processors - PSiGate, Redsys, Sage Payments, or SecureNet Body
Hi [first name],
Your current processor, PSiGate, Redsys, Sage Payments, or SecureNet, is deprecated as we are no longer able to provide support for these processors. We are informing you of this so that you can make the necessary accommodations for your business needs.
Your current processor, PSiGate...
PetScreening () streamlines pet and animal management across properties, enabling you to maximize revenue, optimize occupancy rates, screen assistance animals, and reduce risk.
The PetScreening integration with OwnerRez allows PetScreening to import properties and bookings from...
Setting up your custom domain name often feels like navigating a maze of technical settings and obscure configuration options. OwnerRez has partnered with Name.com () to provide users with a quick and straightforward way to purchase a discounted domain name. And even more importantly, your OwnerRez-specifi...
LG Pro:Centric Stay () is an integrated platform for property managers that features TV and portal content management, property management, and device control utilities. It also provides an interface for LG Partner services.
OwnerRez Customers get LG's new Pro:Centric Stay Hospita...
Love them and know they are working hard to make their program a one stop shop with their integrations and updates.
Their software is so customizable you can make it do anything. Their customer service is how future customer service will be conducted. They are way ahead of their time in everything.
Their program is a little less user friendly when you first start using it but once you get the h...
I highly recommend OwnerRez to people when given the opportunity, as it has helped streamline and automate our business. Also, you are able to run a wide variety of reports.
Excellent and customizable product and functions for managing our STR. If I ever have a question or a need, their tech support is stellar. They are patient and thorough. There is a setting for automatic good reviews and delay...
My overall experience has been great. Now that the growing pains are mostly behind me I am able to manage my listings.
Alternatives considered: Guesty
Reason for choosing OwnerRez: Because they're one of the most robust software companies out there. I heard they were difficult to get adjusted to but once you learn the ropes that they are amazing and I would agree.
Switched from: Hospitable...
The onboarding was thorough. Even when I wanted to rush forward with making it live, the Onboarding Team made sure we took the time to make sure everything was implemented correctly.
Alternatives considered: Guesty
Reason for choosing OwnerRez: It fit my needs better. Guesty was more expensive and seemed to be geared towards larger property management companies that manage hundreds of listings....
