We're excited to share some great news for OwnerRez users listing on Hopper. Listings that are live on Hopper may now also appear on Capital One Travel, giving your properties access to even more travelers and added visibility through one of the largest travel platforms available today. What does this mean?
Capital One Travel is powered by Hopper's underlying booking technology. With this recent...
This article provides a list of common questions and answers about Hosted Websites that are not covered elsewhere.
* Can I use an OwnerRez Hosted Website without using any other OwnerRez features? (#no-account-website)
* Can I set a favicon for my Hosted Website, that's visible in browser tabs? (#favicon)
* How do I optimize my Hosted Website for SEO? (#seo)
* How do I generate a sitema...
As a vacation rental PM or homeowner, you know that guests leaving 5-star reviews often forget details. If a stay was bad, they might leave a review to vent or hurt your business. Many potential 5-star reviews are dropped after the guest leaves—out of sight, out of mind!
Both Airbnb and Vrbo encourage hosts and guests to leave reviews, but many guests don't. The biggest motivator is when you, the...
Configuring your check-in and check-out times is an important and required step in setting up your OwnerRez property. If check-in and check-out times are not specifically set, the default times are a 4 PM check-in time and an 11 AM check-out time. You can grant a guest an early check-in or late check-out by changing the checkout time on their booking.
* Property (#property)
* Change Property...
OwnerRez's Unified Inbox centralizes your guest communication across platforms, ensuring timely, organized responses, consistent messaging, and improved organization while also enhancing professionalism, reducing missed messages, streamlining workflow, and improving your guest's experience, fostering trust and higher satisfaction in your vacation rental business. If you haven't read our
Messagin...
OwnerRez's wide variety of reports is able to cover most situations where you'd want to extract data that has been collected. The vast majority of these reports can be exported to Excel and/or CSV files, allowing you to research the data. Learn more by reading the Reporting Overview () support article.
While not comprehensive, this art...
What happens if you have a guest who has booked one of your properties, but something has changed, and now they need to stay in a different one of your properties?
If you just need to change dates but at the same property, see our support doc on Extending a Stay () .
For channels such as Booking.com, etc., you may be able to contact th...
OwnerRez offers many options and settings to help automate your short-term rental business. However, before you can do that, you need to set up your properties, settings, and business rules.
Complete the following steps before initiating any listing channel integration connections (e.g., Airbnb, Vrbo). The fastest and most effective way to set up your account is to follow the steps below systemat...
OwnerRez offers electronic signature functionality for legal and rental agreements. Users can create multiple legal agreements and send signing links at any time for guests to sign any agreement.
OwnerRez provides a default renter agreement () that is automatically included during the checkout process (
Even when you have default seasonal rates configured, you'll still use the Rates Calendar to review and adjust nightly rates and set changeover rules. This support article explains how to navigate the Rates Calendar.
Read our Setup & Configure Nightly Rates () support article for additional information.
* Nightly Rates Calendar (#calen...
Blocking off time allows you to set aside stretches of time on the calendar that aren't tracked as bookings. They are most useful for maintenance or construction periods, owner stays, etc.
* Overview (#overview)
* Block Off Time vs. $0 Booking vs. $1 Quotes (#vs)
* Blocks and Listing Sites (#listing-sites)
* Blocking Multiple Properties (#multiple-properties)
* Canceling a Block (#ca...
Every time you log in to OwnerRez, by default, the first screen you see is your Bookings display. Once OwnerRez is fully set up, this is where you'll spend most of your time.
* Tips and Tricks (#tips)
* Ribbon View (#ribbon)
* Filter Options (#filters)
* Sticky Filter (#sticky)
* Display Preferences (#display)
* The Month-Calendar View (#month)
* The Year-Calendar View (#yea...
Recording expenses ensures financial transparency, simplifies tax reporting and enables short-term vacation rental managers to track profitability accurately, manage budgets effectively, and build trust with property owners through clear financial reporting.
Interested in viewing how expenses are displayed on an Owner Statement? See the Expense Displays (
OR tracks the Guest Listing Site Fee (what Airbnb/Vrbo charge the guest) and shows it in the booking UI under Guest Balance -- but it's not available via the API.
Request: Add a read-only field like total_guest_listing_fee to the GET /v2/bookings/{id} response.
Why it's useful: Any integration doing booking analytics, revenue reporting, or direct-vs-OTA comparisons needs this number. Right...
OR tracks the Guest Listing Site Fee (what Airbnb/Vrbo charge the guest) and shows it in the booking UI under Guest Balance -- but it's not available via the API.
Request: Add a read-only field like total_guest_listing_fee to the GET /v2/bookings/{id} response.
Why it's useful: Any integration doing booking analytics, revenue reporting, or direct-vs-OTA comparisons needs this number. Right...
In the new PMv2, the Booking Status column for end of month bookings is now often incorrect. An example:
For the April statement on this property, the last booking's dates of stay are April 30-May 4th. Since the Owner Statement is run with the dates of April 1-30, that booking is included as it is partially within period. In PMv1,...
