Spring has arrived, and so has our March Product Update! 🌷 This month introduces the Quality Center, an expanded Booking.com channel integration, an upgraded Owner Dashboard with new Revenue and Payout filters, and more.

• New Features
  
  • Quality Center
  • Booking.com
• Enhancements
  • Owner Portal Dashboard Revenue & Payout Filter Options
  • Owner Statement Download Status
  • Batch Update for QuickBooks Sync
  • Avalara Sync Day of Month Options
  • PayPal Refundable Damage Deposits (RDDs)
  • Unified Inbox Compose
  • Applicability Source Conditions
  • Airbnb Guest Profile Photos
  • Redirects
  • Airbnb Cancellation Policy
  • Airbnb Channel Integration
  • Credit Card Processing History Report
  • Disabled Properties
  • Rezzy AI SMS Topics
• Design
  • Ask Rezzy
  • Rental Agreement
  • Find or Create Guest
• Tweaks
  
  • March 11th Release with 13 Tweaks
  • March 18th Release with 7 Tweaks
  • March 25th Release with 2 Tweaks

New Features

Quality Center

A centralized dashboard provides hosts with instant visibility into property performance, enabling faster decision-making to improve guest satisfaction and maintain competitive quality standards. Introduced with our March 4th release and enhanced with Airbnb-specific metrics with our March 25 release, the OwnerRez Quality Center is a consolidated dashboard that provides hosts with a centralized view of their property quality metrics. Rather than navigating multiple sections of the platform, hosts can access reviews, listing quality, and guest sentiment analysis from a single location. This unified approach streamlines the monitoring, evaluation, and improvement of your listings' overall quality.

The Quality Center is organized into distinct tabs: Overview, Reviews, Sentiment (if Rezzy-AI enabled), and Analyzer, each serving a specific function.

🐉 If Rezzy-AI is enabled, the Sentiment tab shows AI-driven guest feelings (e.g., positive, neutral, or negative) about their stays, grouped by arrival month, based on AI analysis of guest messages.

Booking.com

OwnerRez's Booking.com (BDC) private beta channel integration has finally moved into wide release with our March 11th update. This improved BDC channel integration connection pushes more of your OwnerRez configured property information and fees directly to Booking.com, allows users to connect multiple Booking.com accounts, and reduces the need to configure some details in the BDC Extranet.

While the integration process was complex, we want to thank the 87 invaluable and fearless OwnerRez users who helped us test along the way. Now that the improved Booking.com integration is finished, OwnerRez users can join at any time by navigating to Settings > Channel Management > Channel Integrations > + Connect a Channel, and selecting Connect Booking.com.

Already an existing Booking.com (BDC) channel integrated user? Upgrade your BDC channel integration by starting with the Property Type Prerequisite section in our Booking.com Setup & Connecting support article.

Enhancements

Owner Portal Dashboard Revenue & Payout Filter Options

OwnerRez Property Management (PM) users can grant their property owners access to the Owner Portal, allowing them to view owner statements and other items on the owner dashboard. However, some PM users were hesitant to grant this access because it often resulted in more questions from owners. With our March 11th release, OwnerRez has improved the Owner Portal by adding new filtering options to the Owner Dashboard. Now, owners can view various types of financial data, such as Revenue, Projected Revenue, or Payouts. To enhance visibility, the current month is now highlighted, and the column headers clearly indicate the selected amount type.

On the Owner Dashboard, owners can filter by Amount (Revenue, Projected Revenue, and Payouts), Months to Show (3-36 months), Booked as of (Any time or Year to date 🎉), and Grouped by (Any part of stay (prorated), By arrival date, By departure date, By booked date). Additionally, owners can view individual property information by hovering over months in the Revenue and Occupancy sections. To reduce confusion, payout information is automatically retrieved directly from owner statements.

Owner Statement Download Status

Confirming whether your owners received their financial documents reduces the "did you send it?" questions and creates an accountability trail for property managers. OwnerRez added a download status to Owner Statements, which displays the download status with a timestamp when you click view, allows Property Management (PM) users to regenerate the PDF by clicking clear, and renames the "Download" button to "Export" for clarity, as a part of our March 25th release.

Are you starting to manage properties for others? Explore OwnerRez's Property Management premium feature.

Batch Update for QuickBooks Sync

OwnerRez's QuickBooks integration doesn’t automatically sync existing bookings or payments, past or future, to avoid affecting current data. The Batch Update for QuickBooks Sync tool allows you to find, enable, disable, or resync large numbers of bookings or payments. With our March 18th release, we added additional options to the Batch Update for QuickBooks Sync tool for deposits, payment nudge action, and bulk selection improvements.

QuickBooks users can now find and remove corresponding deposits or leave existing QuickBooks deposits as they are.

Additionally, we added a new option to re-sync payments that are already syncing.

At the bottom of the Batch Update for the QuickBooks Sync tool, we added a new 'select all' option and support for shift-click to allow users to exclude items from the batch update.

Avalara Sync Day of Month Options

Avalara MyLodgeTax simplifies lodging tax compliance by allowing you to manage tax remittances for all properties in one place, ensuring accurate, real-time tax calculations across multiple jurisdictions. While the previous automatic Avalara transaction synchronization occurred on the 4th of each month, OwnerRez now allows hosts to choose which day of the month (1-9) the Avalara sync runs, with our March 4th release.

To select which day of the month you'd like your automatic Avalara transaction synchronization to occur, navigate to Settings > Financial > Avalara > your Avalara account > Change. On the Change Avalara Settings page, enter your desired sync day of the month and Save.

If no changes are made, the default automatic Avalara transaction synchronization will continue on the 4th of each month.

Need accounting expertise? Explore all of the OwnerRez Accounting integration options.

PayPal Refundable Damage Deposits (RDDs)

Following our December 17, 2025, New PayPal Integration with Venmo & Pay Later, OwnerRez continues to refine details regarding PayPal bookings, including specific information about refundable damage deposit details for PayPal bookings, with our March 18th release.

Since PayPal does not support automated refunds for refundable damage deposits (RDDs), which can only be refunded through the PayPal platform, we have added information about this limitation on the individual Booking > Transactions page.

We also added details about the RDD limitation on the individual Booking > Transactions> Security Deposit page.

Additionally, OwnerRez updated the Send Security Deposit Receipt to Guest system message to reflect that the RDD will be released after the host has had the opportunity to inspect the property after departure.

Unified Inbox Compose

OwnerRez's Unified Inbox centralizes your guest communication across platforms, ensuring timely, organized responses, consistent messaging, and improved organization. We enhanced the Unified Inbox and Booking Overview Compose experience, which now opens a pop-up that allows you to easily search for contacts, add new ones, update existing contacts, and select messaging channels (e.g., Airbnb, Booking.com, Vrbo, SMS). This makes it simpler to start conversations and manage your contacts directly from the Booking Overview for individual guests or from the Unified Inbox, as part of our March 25th release.

Looking to level up your guest communication? Explore all of your OwnerRez dynamic messaging options.

Applicability Source Conditions

Locating and selecting Sources (formerly Listing Sites) from the long list of OwnerRez channel integrations was sometimes tricky. OwnerRez improved that feature by dividing the Applicability > Source listing site selector into three parts: My Channels, Custom Sources (that can be expanded when clicked), and Other Channels, in our March 18th release.

Airbnb Guest Profile Photos

Airbnb guest profile photos help hosts put a face to names, personalize communication, quickly reference guests, and maintain enhanced communication throughout the guest's stay. Following our January 28th Airbnb Guest Profile Photos update, OwnerRez now downloads and displays Airbnb guest profile photos when available across the app once the booking is confirmed, with our March 25th release.

Redirects

Adding tracking to your hosted website can reveal which traffic sources (e.g., social media, email, ads, Search Engine Optimization (SEO)) lead to bookings, helping you identify where to focus your resources. With our March 11th release, OwnerRez now automatically appends the booking ID to your custom redirect URL. For example, if you set a redirect URL to "https://yoursite.com/confirmation", guests will be redirected to "https://yoursite.com/?bookingId=ORB123456" after booking, helping you track the source of successful bookings more effectively.

Considering a direct booking website for your short-term vacation rental business? Check out the OwnerRez Hosted Website options.

Airbnb Cancellation Policy

Airbnb's evolving cancellation policies required frequent updates to ensure our in-app displays remained accurate for users. With that in mind, OwnerRez updated our Airbnb channel integration Cancellation Policy dropdown list to display only the cancellation policy names (Firm, Flexible, Limited, Moderate, Super Strict 30, Super Strict 60) with a link to Airbnb's Cancellation policies for your home help center article below the field in our March 18th release.

Airbnb Channel Integration

OwnerRez lets you control which properties connect to our Airbnb integration, with read-only or full access. With our March 18th release, you can now easily disconnect properties no longer in your portfolio by using the Reconfigure Onboarding dropdown list on the Airbnb channel integration Properties tab, which includes options to Change Import Options or Disconnect Properties.

Credit Card Processing History Report

The Credit Card Processing History Report lists all credit card transactions, amounts, names, and bookings involved, and their results (e.g., Approved, Declined, etc.). As part of our March 11th release. Declined credit card reason data is now included in the Credit Card Processing History Report when you hover over the Declined label, and that information is also included in the report export, which is easy to copy and paste, and can be especially helpful when troubleshooting issues with your payment processor.

Disabled Properties

Disabling a property lets you stop accepting bookings while still keeping some property information in OwnerRez. However, over time, it may be difficult to remember when you disabled the property. OwnerRez has added the date a property was disabled, available in both the properties grid and on the individual property's general info page by hovering over the Disabled label with our March 11th release.

Rezzy AI SMS Topics

Sending prohibited SMS content can result in restrictions to your communication with guests and your reputation, suspension or removal of access to your number, or even fines. Since all OwnerRez users are subject to SMS Regulations and must comply with our Privacy & Security Messaging Policy, we have improved Rezzy AI's (if enabled) detection of forbidden SMS message topics as a part of our March 25th release.

When guests send SMS messages containing forbidden topics or categories, Rezzy AI (if enabled) will respond with "Let me check on that and get back to you," and display a link to our Usage Limitations.

Rezzy AI will also create a Task to remind users about the forbidden SMS message categories.

Considering adding AI to your tech stack? Check out what OwnerRez's Rezzy AI can do for you!

Design

Ask Rezzy

Using OwnerRez's free in-app Ask Rezzy tool (Help > Ask Rezzy) not only offers detailed "how-to" summaries but also gives you the opportunity to continue your chat with Rezzy. With our March 4th release, we improved the Ask Rezzy chat interface on mobile devices by replacing the Contents button with proper History and New Chat items available in the kebab menu.

OwnerRez revised the Find or Create Guest pop-up to match the styling (less green, more light grey) of the rest of the OwnerRez application as a part of our March 11th release.

Tweaks

March 11th Release with 13 Tweaks

Add date posted tooltip when hovering over forum posts. Instead of showing a vague "number of days/weeks/months/years ago" for the date posted in the OwnerRez forum, posts will now display the date a forum post was made by hovering over the 'minutes/days/weeks, etc., ago' text.

Add details about mutually blocked properties when snoozing properties. We added the following in-app text, displayed when snoozing properties, regarding mutually blocked properties: "If any of the properties are part of a mutually blocked property, each mutually blocked property must be snoozed individually."

Add help information to owner and PM statement status columns. For clarification, OwnerRez added a help tip icon to the owner and PM statement status columns.

Add an icon and tooltip for property share descriptions, prompting users to include URLs and details. For clarification, we added an info icon with the text "If a direct URL to your property share exists, please include it here along with any relevant general description." next to the property share description field.

Add "Mark as Read" option to Inquiries grid. OwnerRez added "Read" to the "Mark As" dropdown list options in the Inquiries grid to allow users to clear Unread Inquiries in bulk.

Add payment processor identifier field to system notifications and change the "Failed Reason" label to "Processor Message." For clarification, we added the Processor identifying field and changed the "Failed Reason" label to "Processor Message" in OwnerRez system notifications.

Add Vrbo same-day warning in property rules. OwnerRez added a warning in the property general rules section in-app, regarding same-day Vrbo bookings: "Vrbo doesn't allow specific hours – if same day is allowed, it will be allowed all day on Vrbo."

Display "Paid In Full" message on Payment guest form. When a fully paid booking's payment link guest form is visited, the form now displays a friendly message indicating that the booking is paid in full, preventing confusion and potential payment errors for guests whose bookings are already paid.

Enable Airbnb channel settings during onboarding. OwnerRez now allows users to edit their Airbnb channel integration settings and configure key settings, such as rate adjustments, during the channel integration process before their listing goes live.

Improve discount display in Confirm & Pay guest form. We improved how discounts appear in the Confirm & Pay guest form pricing sidebar on the right. Discounts are now separated from fees and taxes, making it clearer when discounts are applied. The pricing breakdown shows rent, fees & taxes, and discounts as separate lines that sum to the total amount.

Remove unsupported SMS brand submission "Somewhere else" location option and unsupported Tax Registration types, except for supported EIN and CBN. Since they are unsupported, OwnerRez removed the "Somewhere else" location option and all unsupported Tax Registration types, except for the supported EIN and CBN tax registration types.

Rename "Import Listing" to "Import Listings" and "Create Listing" to "Connect Properties" in the Airbnb Change Property Mappings dropdown menu. For better clarity and consistency in terminology, we clarified and renamed "Import Listing" to "Import Listings" and "Create Listing" to "Connect Properties" in the Airbnb Change Property Mappings dropdown menu.

Truncate Stripe bank account names longer than 64 characters. To address Stripe deposit errors caused by long bank names, OwnerRez has updated its deposit processing system to truncate bank names to 64 characters per transaction.

March 18th Release with 7 Tweaks

Add additional validation checks on the Payment and Security Deposit guest forms. OwnerRez has enhanced the Payment and Security Deposit guest forms by adding additional validation checks to ensure that all required fields (e.g., postal codes, state, province, etc.) are completed before the Authorize Security Deposit or Submit Payment buttons become active.

Add Vrbo account names to Channel Rate Tester dropdown list. The Channel Rate Tester (Tools > Channel Rate Tester) now shows Vrbo account names alongside their ora# identifiers in the channel dropdown list, making it easier to identify which Vrbo channel you're selecting. This matches how Vrbo channels are displayed in the Channel Integrations grid.

Alphabetize room Bed type dropdown list. For clarity, the Properties > Property > Rooms > Bedrooms > Bed Type dropdown list has been alphabetized.

Improve Converge payment failure messages. When a guest payment fails on Converge, we now display the full error message received, rather than only certain error types, to help users understand why the guest payment was declined.

Improve Vrbo listing status checks. The OwnerRez system now automatically checks and updates listing status when receiving availability, booking, or inquiry webhooks from Vrbo. Previously inactive listings will be rechecked for status during these events, ensuring our system accurately reflects the current state of your listings on Vrbo.

Prevent blocked-off time expenses from being added. Expenses cannot be attached to blocked-off times any longer. The expenses tab is now hidden on blocked-off bookings unless expenses already exist, and validation prevents adding new expenses to blocks.

Remove "With Guest Names" option from PMv2 owner statements. The "With Guest Names" option has been removed from PMv2 owner statements. This older option has been replaced by the more flexible PMv2 custom statement views, which provide better control over what information is displayed on owner statements.

March 25th Release with 2 Tweaks

Add support for National ID Code for HomeToGo channel integration. At HomeToGo's request, OwnerRez has added support for the National Identification (ID) Code field in the HomeToGo channel integration. National ID Codes will now be included in the XML output specifically for HomeToGo channel listings.

Improve payment method error handling and messaging, and provide more helpful messages to guests attempting bookings. We added in-app payment method failure error messages to help users identify and resolve payment processing issues by showing failure details and to provide more helpful messages to guests attempting to book.

OwnerRez's monthly Product Update blog posts summarize the new features, enhancements, tweaks, and design progress released throughout the month. Additionally, you can review our March 4th, March 11th, March 18th, and March 25th Changelogs for a complete list of each week's releases.