Latest Activity...
We're excited to announce our partnership with Boostly, offering custom website services using our integrated site API.
Boostly Custom-designed WordPress websites tailored for scaling your business are now seamlessly integrated with OwnerRez's booking system. With Boostly's bespoke WordPress solution, harmonised with your OwnerRez booking engine, you'll possess a 'mini OTA' website. This platform invites prospective guests to explore and book their stay directly with you.
These websites utilizes the OwnerRez integration with Boostly:
$97 USD per month
+ one time implementation fee
£49 GBP per month
+ one time implementation fee
You can learn more and speak with their team by visiting the Boostly website here.
Punxsutawney Phil is predicting an early spring here in 2024 and we're back with more bug fixes!
Before you queue up Groundhog Day on your streaming service of choice, check out our product update detailing our January 31st release with 15 bug fixes.
Add Airbnb Professional Hospitality Property Type Check to LQA. Some Airbnb-connected properties received errors because their Bed and Breakfast properties were not set to a "Professional Hospitality Service." OR corrected this issue by adding a property type check to help with this in the Listing Quality Analyzer (LQA).
Check That Nofie Linked Property Has a URL Setup. Nofie-connected properties without URLs configured are not displayed on the Nofie listing website. However, OR users without URLs configured in their Nofie API connection were not receiving any error messages regarding this. We resolved this bug, and Nofie API connections will now check to ensure that the required URLs are included in the API setup process.
Fix Case Where Airbnb Pass Thru Tax Long-term Stay Exemption is Off by 1. Airbnb-connected properties configured in OR to 29 nights or longer as not taxable noted that their Airbnb listing was incorrectly set to 28 nights or longer as not taxable. OR corrected this glitch, and long-term stay taxes will be correctly passed to Airbnb.
Fix Sync Door Codes Error When Block Codes Disabled and Generate Immediately. Door lock creation occurred for blocks despite users disabling door code generation for blocks when used in conjunction with the generated number of days before arrival configuration. We have fixed this bug, ensuring that the door lock code will not be generated for blocks if the user has disabled door lock code generation for blocks.
Fix Issue Hosted Site Submenu Items Marked to Open in a New Page Do Not. Hosted Website submenu links configured to open in a new tab did not unless the top menu item was also set to open in a new tab. OR corrected this issue, and Hosted Website submenu links configured to open in a new tab will act as expected, no matter what the parent item in the top menu is set to do.
Fix Issue Where Airbnb Threads Have Incomplete User Sets. Some users with Airbnb-connected properties encountered in-app Airbnb threads that did not contain complete users in the thread collection. We have resolved this glitch, and in-app message threads will now include all users in the thread collection.
Fix Issue Where Saving Account Theme Override Without Changing Logo Removes the Logo. Due to a bug in the in-app Change Theme form, users encountered issues where their logo was incorrectly removed when they made account changes on the in-app Change Theme form. OR has fixed this bug, and users can safely change their account in-app Change Theme form again without losing their logo.
Fix Portal User Login Issue When Logging Into www. Some Portal Team Access users encountered login issues due to login links directing them to log into ownerrez.com rather than the correct app.ownerrez.com link. We have corrected this glitch to display the correct app.ownerrez.com link now.
Fix a QuickBooks Online Parsing Error for Description-only Lines. Users with a QuickBooks integration connection encountered parsing errors in their description-only lines. OR has fixed this bug, and description-only lines will act as expected and correctly in QuickBooks integration connections.
Fix Regression in Ribbon Calendar Tag Filters and Property Thumbnail Display. OR encountered a regression that caused the Ribbon Calendar property filter not to work correctly and property thumbnail images were not displayed upon hover. We corrected this issue so the Ribbon Calendar property filters work correctly, and property thumbnail images are displayed upon hover.
Fix Security Deposit Grace Period Message Spelling and Grammar. The guest security deposit form had some spelling and grammar errors in the Grace Period section. These spelling and grammar errors in the Grace Period section have been corrected on the guest security deposit forms.
Handle Booking.com Room Rates API v1.1 Changes. The system has been updated to handle the changes invoked by the Booking.com Room Rates API v1.1.
Handle Case Where Booking.com Modifies Cleaning Fees After a Booking When Set to Option Cleaning Fees Included. This edge case occurred when a user with a Booking.com-connected property encountered missing cleaning fees in the booking add event so Booking.com (BDC) sent a booking modification that added the fee but failed to include the credit card information. However, OR incorrectly switched the BDC connection to manual mode because BDC did not include the credit card information in the booking modification even though OR already had the credit card information. OR has fixed this bug to handle BDC payments that already have credit card information before booking modifications.
Skip Co-host Payments in Airbnb Transaction Import. Co-host payouts were unexpectedly included in the predicted payout from the Airbnb transaction import, sometimes leading to incorrect financial information for some Airbnb bookings. We have resolved this glitch by skipping the import of co-host payments in the Airbnb transaction.
Google Vacation Rentals Private Beta:
Thanks Paul, We can see why you did this, but it does fill up our inbox!
Hi Richard and Dallas, any email message that you send to the booking (which goes to the platform email address) will land in the message system and, thus, echo back a "new message". This includes things like system messages and payment receipts.
The platform email address (xxxxxx@guest.booking.com) is no longer necessary, and we are going to release an update to stop using that completely for Booking.com bookings. At this point - now that direct messaging has been integrated - it's confusing and unnecessary to use that email address. Sorry for the extra spam in the meantime.
Thanks Paul,
It seems that all emails are being echoed! We have an autoresponder telling guests we are away from our computers, we see two copies of that. Along with two copies of confirmation, two copies of bill payment. We got a bit excited as we thought we had a large number of new bookings! Turn out to just be 3 new guests, but about 30 emails!
Kind regards
Richard and Dallas
Hi everyone,
If you are seeing an "echo" message coming back from Booking.com, that is probably happening because you have a trigger in OwnerRez sending an email template to your Booking.com guests.
Go in and switch that trigger (or create a new one) to send a channel template to Booking.com guests instead. This will be a cleaner experience for the guest, and it will stop the echo message from happening.
If you use the same email trigger for different types of bookings, put "everything but Booking.com" on the trigger criteria like you do for Airbnb. Then make sure that a channel trigger is sending.
This is the same set up for Airbnb. Send channel triggers, not email triggers.
Make sense?
PS. The reason the email one creates an echo is because when you email the Booking.com guest, it sends a message to their platform email address (eg. xxxxx@guest.booking.com) which lands in the messaging system. The messaging system strips out the text and adds it to the existing messaging thread. OwnerRez is then alerted by Booking.com that a new message was added to the thread, not realizing that it was the email you sent. When you switch to a channel trigger, this will stop because the message will be created on the thread directly by OwnerRez. No emails will be created on either side.
Great to have an integration for Booking.com in our dashboard, but we are now snowed under with messages, including our own replies to guests!
Great job Ownerrez! You have saved us hours of work. Here's to the next 10 years.
We began getting a copy of all the emails sent to Booking.com masked email, how to disable those? The confirmation, payment receipts etc.
I remember our first email and when I came on board. At the time, I remember saying that if it worked well for me I would shout your praises from the rooftops! I have never looked back and frankly don’t even respond to software inquiries. I appreciate everything about how OR does business.
We have partnered with One Roof Designs to offer another certified WordPress design service for those looking for a custom website.
We understand that everyone's needs and wants differ, so we offer our WordPress plugin alongside our Widgets and Hosted Website options. If you're seeking to develop a highly customized and intricate website, it can be a challenging task and requires advanced web design skills. However, One Roof Designs can assist you in this regard! Their expert team will utilize our WordPress plugin to develop a stunning, tailor-made website that meets all your requirements.
As a specialized marketing agency focusing on website design, we are honored to be designated as a certified service provider for OwnerRez's existing and future clientele. This collaboration brings mutual benefits, enhancing the offerings for both companies and, ultimately, for our shared clients and customers. OneRoofDesigns.com is now positioned to deliver a comprehensive service package, encompassing website design and marketing solutions tailored for the short-term and long-term rental industry.
OwnerRez stands to gain from our proficiency in website design, a valuable asset that will assist their clients in boosting online visibility and securing bookings. Leveraging our industry knowledge and familiarity with the OwnerRez platform, we aim to guide our clients in optimizing their websites for maximum impact.
We are confident that this partnership will elevate the level of service we provide to our clients, and we eagerly anticipate collaborating with OwnerRez to support our clients in achieving success in the competitive vacation rental market.
In conclusion, we are enthusiastic about this new alliance and look forward to a fruitful collaboration with OwnerRez, contributing to the success of our clients in the short-term rental industry. If you're interested in learning more about our services and how we can assist you, feel free to reach out.
https://abbeyspringsrentals.com/vacation-rental/
https://wishuponastargetaway.com/
https://www.oneroofdesigns.com/pricing/
Email:
Phone:
+1-954-416-3330
+1-954-416-3395
Contact Form:
Congratulations OwnerRez Founders and to each team member on this special anniversary! And to us too for having the good fortune to find you all several years ago! You help us to be successful and it is a comfort to know that you are there and we can trust in you. Thank you for responding every time I have a question that I need to work out, and for maintaining high standards while delivering with a sense of humor. It was fun to browse through the pics of your team retreat to see you all enjoying your time together.
We are proud to say that we work with the Best!
Congratulations to the entire OR team. Special thanks to Paul and Chris.
Reading the history or OR brought back many memories. In 2007, I used Excel to keep records and manage the properties. In 2013 I came across OR I liked it. At that time, it was a program that you purchased and it resided on your computer. Wow, you guys have come so far and exceeded expectations. Thank you and see you in Nashville!
Neerja, Coastal Waves Vacations
On Thursday, 2/8, join Adrielle from our Onboarding Team as she discusses the best settings for your Airbnb API integration.
The session starts at 12:00 pm Eastern, 9:00 am Pacific. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - Airbnb API Settings link to register.
You can find all of our past and future webinars on our Webinars page.
We are happy to be part of part of the Story. LOL
Thanks OwnnerRez
How do you refund the guest please?
For the ARDI insurance, can I only insure none Airbnb and vrbo channels? Do vrbo have damage insurance? Or you include all listings with ARDI and when damage happens, you have many layers of protection: own refundable damage deposit, airbnb damage resolution center, and ARDI?
95% no damage is it worth to go with ARDI?
Thanks,
Lily
We are pleased to announce our Partnership with Florida Rental By Owners as a new first-class channel partner!
Florida Rental By Owners (FLARBO) is designed for hosts who want to maximize their income without compromising independence. Are you ready to boost your bookings and join a community dedicated to targeted marketing? They believe in fostering direct connections between guests and hosts, allowing for a more personalized and cost-effective booking process. Hosts decide on their preferred communications, policies, and payment processors. FLARBO markets to the Florida traveler to get you bookings.
FLARBO has a simple annual subscription model for every budget from Classic to Platinum levels. Starting at $199 per year. Property managers with 5+ homes qualify for our multi-property discount program.
Learn more here.
Get started with FLARBO by visiting here and checking out the OwnerRez support article for integrating OwnerRez with FLARBO.
Thank you for being such a great company as well as a great group of people. You do things with honesty, integrity and with your clients always at the top of your decision making processes. Your support is invaluable.
Congratulations!!! Thank you for always being so responsive to all of our inquiries.
Congratulations to everyone at OwnerRez for 10 years in business! You are a great company to work with, and I hope you much success and prosperity for the next 10.
Congratulations Team OwnerRez! What an amazing story! Keep up the great work and passion!
- Jennifer Spencer
The Host Approach
Thank you for your superior product and service - the exact type of company I like to patronize.
If in the (hopefully very distant) future, you do ever have to sell for any reason, please sell to your employees!
Congrats! Looks like I've been with you for 8 of those, and I still recall my onboarding which included a phone call with both of you (Paul and Chris) to hear my feedback and requests. Hope you don't get bought out ;-) and that you stay the course - here's to the next 10!
Congratulations on your first 10 years and here's to the next!
Love having you as a key technical partner for my organization.
Ryan, Ventura County Vacation Rentals
Congratulations to ownerRez on their 10-year anniversary! 🎉 Wishing them continued success in the world of vacation rental management software.
Congrats on completing the first 10 years of a long journey. I'm new to OwnerRez, but am wondering how I worked without a good PMS for so many years. The further I dig the more capability I am finding. You commented on one-touch customer service in your guiding principles. I have been impressed by the support. Keep up the good work.
-Ed
Smoky Mountain Retreats
Wow! Thank you for sharing. What an amazing company! I love that you were able to see each other in person rather than just through a computer. Congrats on 10 years, OwnerRez!
I love OwnerRez! Congratulations on your continued success and happy anniversary!
Happy decade-iversary!!!! 🎉🍾💃🏻 So thankful for y’all and all the ways you help me run my business well. Congrats on your well-deserved DR staff retreat and cheers to the next decade plus!!!
Thank you OwnerRez, we feel so lucky to have you welcome us everyday to operate our business! YOUR ARE A BIG PART TO OUR SUCCESS.
Cheers to 10 years, cant wait to see what the next 10 years will bring!!
Beachside Rentals Inc.
