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Hi Andrew/Brittney, can you provide the email address on your StayFi account and I can look into this for you.
I don't think this is an exclusive discount to OwnerRez users. StayFi announced the pricing change from Jan 1st and as part of the change, they introduced the free tier for email marketing and their StayFi pricing goes up to $15 from $10
I'm connected but it's still looking to charge me full price on stayfi's email marketing. No mention of 200 contacts free, no discounted pricing.
All OwnerRez customers now get free StayFi Email Marketing up to 200 contacts with exclusive discounts for larger lists! Also, get 50% off all other StayFi tools for the first three months with code OWNERREZ at signup.
StayFi is the leading WiFi, email, and text marketing solution for short-term rentals. Our integration allows you to import all your OwnerRez guest data and start using StayFi's specially-built email marketing tool to significantly boost repeat direct bookings and generate incremental revenue.
StayFi also allows you to grow your audience seamlessly with cutting-edge guest data capture technology that gathers essential guest information, such as names, emails, and phone numbers, through customized WiFi splash pages that showcase your brand.
Email Marketing is FREE for up to 200 contacts, then pricing starts at $7.50/month.
As long as your OwnerRez and StayFi accounts are connected, you'll automatically get Email Marketing up to 200 contacts for FREE.
If you have not connected your account yet, you can do so by selecting StayFi from the Tool dropdown menu inside your OwnerRez account. Click here to go straight to the landing page to get started.
Happy National Brownie Day! 🤎
Before you start celebrating, discover all the sweet details (minus the calories!) of this product update from our December 6th release with 15 updates.
If you missed the news, all OwnerRez customers now get free StayFi Email Marketing for up to 200 contacts with exclusive discounts for larger lists! Also, get 50% off all other StayFi tools for the first three months with code OWNERREZ at signup.
StayFi allows you to import all your OwnerRez guest data and start using its specially-built email marketing tool to boost repeat direct bookings and generate significant incremental revenue.
Check out Wednesday's Free StayFi Email Marketing For All OwnerRez Users blog post to learn more!
Don't Error on Guest Update if Door Code Update Fails -- Let the Email Handle It. System services could error in an edge case when door code update failures occur. We have resolved this issue to notify users by email alerts when door code update failures occur.
Don't Error When Clicking on an Invite Link That Has Been Deleted. Deleted Team Access invitations generated errors when invitees attempted to click on the deleted invitation link. OR has fixed this glitch, and instead of an error, it will now display a message stating that the invitation has been deleted.
Don't Style the "If Pending Expires" Labels With Strikethrough If They Aren't Disabled. The If Pending Expires section in the Pending & Auto Cancellation of the Booking Rules incorrectly displayed labels with strikethrough text even if not disabled. We have corrected this bug, and labels in the If Pending Expires section in the Pending & Auto Cancellation of the Booking Rules will be displayed correctly.
Fix Announcement History to Not Show Future Scheduled Announcements. Following the November 15th release of Announcements (f.k.a. Dismissed Alerts), future scheduled Announcements were inadvertently displayed when users selected all categories. OR resolved this glitch, and future Announcements will not be visible until the scheduled time.
Fix SMS Attachments Caching Signed URL in Conversations. Users who received images via SMS attachments in Guest Conversations encountered an issue where the attachment URLs were expiring, and the expired attachment URL was inaccessible. We have corrected the problem to clone SMS attachments while performing the necessary validation checks.
First Name Input on Theming Edit Page is Labeled Last Name. The input label for the First Name field was incorrectly labeled as Last Name when users added a new or edited an existing theme. OR fixed this bug.
Handle Airbnb Message Webhooks That Don't Have Any Thread User Collection. Airbnb experienced a glitch where some message webhooks were missing guest information. OR has released a workaround that will gather guest information from a different source if this case occurs again.
Google Vacation Rentals Private Beta:
That is a part of this request. I don’t want to duplicate it. We skinned Winamp back in the 1990s. It’s not new. I don't think anyone would ever confuse settings with account-level vs profile-level. It belongs right next to tools. This was a bad call by the GUI team. It is not a resistance to change. I have worked in software / IT and development for 30+ years. I love change when it makes things more efficient. I launched some of the early e-commerce sites. We would do A/B testing on feature changes like this.
Why not just let people SKIN their own menu that meets their needs?
Interesting idea, Jason. Why don't you submit a Feature Request with more information?
Why not just let people SKIN their own menu that meets their needs?
My Short Term Home is a vacation rental business that started out with traditional rentals and has more than doubled the number of listings they manage with the help of OwnerRez.
I bought my first duplex when I was in college and slowly built a portfolio. In 2016, with 17 units, I discovered Airbnb and switched my 17 traditional rentals to short-term rentals. I now have 38 units and am planning to grow aggressively and really become a professional in STR.
I have a degree in business administration, but I decided to answer a calling to serve people overseas through a faith-based church planting organization that I co-founded and led as its CEO from 2006 to 2021. During that time, I got a master's degree in Christian Apologetics from Liberty Univ. I retired from the mission work in December 2021 and am now working exclusively on my real estate portfolio. I am about to publish a book on building wealth on limited income and have launched a personal brand around that same topic called "The Unexpected Investor" (@UnexpectedInvestor on social media).
I was first traditional rentals, then pivoted to STR with the mission work in the middle. So I guess 3rd career. :)
The first half of my portfolio is in Boise, Idaho, which is where I grew up and went to college. The newest properties are in the Phoenix metro area where I now reside.
We love Boise in the summers and Phoenix in the winters.
For me, it's all business. Unlike traditional rentals, STR produces about double the rent and triple the cash flow.
I really am working hard not to rely on the OTAs for bookings. The success of the OTA technology adoption by the masses is a double-edged sword.
OwnerRez keeps everything in one central place for easy management and reporting. It cooperates well with a diverse ecosystem of apps and services that make my life easier.
The APIs are key, but so is the automated rental agreement, messaging systems, guest coms, pm, crm, etc. It's all important, and the sum of all the parts is what makes it so effective for me and my team.
>>>>>>>>>
We love hearing how OwnerRez helps people manage their vacation rental businesses and wish My Short Term Home the best as they continue to grow and maintain their successful business.
On Wednesday, 12/6, join us for a live session with Adrielle from Onboarding as she discusses Managing Rates with Specific Date & Recurring Seasons.
She'll also have information on how our Seasons feature works with Dynamic Pricing.
The session starts at 1:00 pm Eastern and 10:00 am Pacific time. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - Managing Rates with Specific Date & Recurring Seasons link to register.
You can find all of our past and future webinars on our Webinars page.
Why don’t people like jokes about Friday?
They’re week. 😜 OwnerRez knows you navigate Fridays like a boss, so resist that urge to start your weekend early by powering through our latest product update. It's packed with 14 updates that were released on November 29th, including some Spot Rates Grid Adjustments with updated Import and Export Templates.
While most of our February 10th release of the Spot Rates and Rates Calendar enhancement was focused on the Calendar tab, it was time to turn our attention to bringing the Spot Rates tab to parity with the Calendar tab.
Here's what the Spot Rates tab used to look like.
The new Spot Rates tab includes the following changes.
Additionally, both the Spot Rate Import and Export Excel files now include these additional columns, just like the Rate Calendar.
Allow Mapping ACS Door and Elevator Floor in RemoteLock. OwnerRez has added RemoteLock Locks Property Mapping capabilities for Access Control Systems (ACS).
Clean Up Schlage Integration Errors Shown to User. When users attempted to manually set the booking door code to the existing numeric door code, they received an unhelpful generic Schlage error message. OR fixed this bug by updating the error message to notify the user that the access code is already in use and to enter a different code.
Disallow HTML Form Submissions on Hosted Website Booking/Inquiry Widgets. OwnerRez does not allow HTML input in the Comments/Questions field of the Hosted Website Booking/Inquiry widget, and if an HTML element was detected, both guests and logged-in OR users received an unhelpful error message. We have added an additional validation rule prohibiting HTML content in the Comments/Questions field of the Hosted Website Booking/Inquiry widget, along with an accompanying error message.
Don't Update Door Codes on Existing Bookings When Merging to a Guest or a New Vrbo Booking. New door codes were generated when a user merged guests or received a return Vrbo booking from a previous guest. OR has fixed this glitch so it no longer generates new door codes when guests are merged or when a user receives a return Vrbo booking from a previous guest.
Fix Bad Logic on Brivo & PointCentral For Deleting Active Codes. Deleting active door lock codes for Brivo & PointCentral connected door locks resulted in errors due to flawed logic. We have corrected the logic to delete active lock codes correctly if initiated by the user for Brivo & PointCentral-connected door locks.
Fix Expenses Filter on Booking. When filtering for booking expenses by their description only, expenses added to a PM-managed booking did not appear as expected in the search results. OR has corrected this bug, and filtering by PM-managed booking expenses by their description only will now correctly appear in the search results.
Fix Rare Case of a Vrbo Message Thread Interfering With a Vrbo Booking. A Vrbo booking confirmation message was not sent due to a rare case where the booking and message thread arrived in OR simultaneously. We have resolved the glitch by prioritizing the receipt of booking information.
Image Upload Should More Smoothly Reject Illegal Characters. Users who attempted to upload images with the vertical bar or pipe character (|) in the image file name encountered upload failures. OR fixed this bug, and the system now removes the offending characters during upload.
Make Airbnb Listing Importer Handle Text in Checkout Time. The Airbnb Listing Importer tool was not correctly parsing the Checkout time of "hh:mm (next day)" text, leading to import errors. We corrected this issue by updating the Airbnb Listing Importer tool to include any text in the Checkout time field properly.
Remove Deprecated Vrbo API Amenities. The Vrbo API no longer supports the Lanai/Gazebo (covered) amenity or using the Shower and Combination Tub/Shower amenities together. OR has removed the Lanai/Gazebo (covered) deprecated amenity and will only send the Combination Tub/Shower if both the Shower and Combination Tub/Shower are selected amenities.
Return a 503 Instead of 500 From Our API When We Receive an Error From the Vendor API. It was observed that OwnerRez was returning 500 internal server errors mistakenly when vendor errors were encountered. We have updated the code to return a more useful 503 status code when receiving vendor errors.
Google Vacation Rentals Private Beta:
Can you run some reporting on how much people are using the Settings tab? I would like to see it back next to Tools. I am in that menu daily. Not sure why it was nested and requires an additional click now.
Thanks for your input, Jason. We recognize that adjusting to the change may take some time and effort on our users' part. As we noted in the My Account Restructure and Menu Changes section, these changes were made to differentiate between account-level and profile-level areas and also in preparation for more extensive future design updates.
Can you run some reporting on how much people are using the Settings tab? I would like to see it back next to Tools. I am in that menu daily. Not sure why it was nested and requires an additional click now.
Thanks for the heads up!
Thank you Ann! I successfully batch updated all but one. The one gave this error for ORB8517363:
Also, I see the template and trigger guide. Thanks! Thats very helpful. I noticed in airbnb many guests don't provide their e-mail address and airbnb is eliminating the airbnb e-mails they used to provide.
Is there a way to do a channel template so that the code is sent, as a message within airbnb? Or are we limited to email communication only?
That's good news, Michael! I suggest that you reach out to the OR Helpdesk if you are not able to sort out the door lock code for ORB8517363.
This support doc, Request Airbnb Guest Contact Information, addresses gathering Airbnb guest emails. And yes, you can configure either an Email Template or a Channel Template to send guest door codes.
Thank you Ann! I successfully batch updated all but one. The one gave this error for ORB8517363:
Also, I see the template and trigger guide. Thanks! Thats very helpful. I noticed in airbnb many guests don't provide their e-mail address and airbnb is eliminating the airbnb e-mails they used to provide.
Is there a way to do a channel template so that the code is sent, as a message within airbnb? Or are we limited to email communication only?
I just setup the integration with one property as a 'test case'.
I have two questions:
1. Existing reservations don't seem to have door codes assigned. Is this only for new reservations? If so, Is there a way to proactivly assign codes to existing reservations? (I set it to use last 4 of phone number). I read you can see the codes on the booking pages but I am not finding them. Can you share a screenshot where to find them on the bookings?
2. Will I need to setup a template/trigger for this? If so, can you please share the shortcodes so I can link to the code in the template. A basic example would be helpful such as: Hi XXX. Please use the code XXX to gain access to the lock".
Thanks!
Michael,
1. Yes, you can follow the instructions on the Batch Update Codes on Multiple Bookings section to add codes to your existing reservations. You can see the Door Codes set on individual bookings on the Booking Overview > General Info > Door Code.
2. Yes, follow the instructions on Showing/Sending Codes To Guests to create your own Template and Trigger.
I just setup the integration with one property as a 'test case'.
I have two questions:
1. Existing reservations don't seem to have door codes assigned. Is this only for new reservations? If so, Is there a way to proactivly assign codes to existing reservations? (I set it to use last 4 of phone number). I read you can see the codes on the booking pages but I am not finding them. Can you share a screenshot where to find them on the bookings?
2. Will I need to setup a template/trigger for this? If so, can you please share the shortcodes so I can link to the code in the template. A basic example would be helpful such as: Hi XXX. Please use the code XXX to gain access to the lock".
Thanks!
So, look for OwnerRez versus Owner-Rez? What are other common names used by phfishers?
The primary domain name we use now is ownerreservations.com. That, or any subdomain in front of it, like these, is fine:
app.ownerrez.com
www.ownerrez.com
api.ownerrez.com
We also own and manage others like these:
ownerrez.com
orez.io
So if you see those, that's correct as well. That first one ownerrez.com is going to become the primary pretty soon, and everything will run under that. There will be a very loud announcement when that happens. You might have noticed that our email addresses have already switched to that.
It's the mangled versions of those that others buy and try to use like:
ownersrez.com (note the middle "s")
ownerres.com (note the trailing "s" instead of "z")
owner-rez.com (note the middle dash)
And many others. This is another reason we are moving to ownerrez.com. In addition to being shorter and easier to read, it matches our name exactly, so there's no room for confusion.
Wow! I saw this posted on Facebook and had been wondering what this was about. Thanks for the article.
Feature Request for next Schlage integration update!!
We have been having issues with our locks disconnecting randomly - seems to happen if the wifi goes out or has an issue. We only find out that the lock is disconnected once the guest arrives and... their code didn't get programmed because the lock was disconnected.
It would be REAL helpful if there was an email or a notification that went out as soon as the lock experienced a connection issue so that we could troubleshoot proactively ASAP. Maddeningly there doesn't seem to be this feature on the Schlage app... but if OwnerRez could send out an email notification as soon as a lock had a connection issue, that would be extremely helpful in preventing very stressful guest moments.
If anyone knows of a better way to deal with this that currently exists, I'm all ears!
Thank you for the feedback DesertCompass. I see that you have already added this to the Schlage Encode Feature Request. That is a frustrating situation, for sure. Have you been able to troubleshoot your wifi connectivity issues?
You might want to keep an eye on our upcoming Igloohome and Hubitat integrations. Igloohome products are designed to work offline, using their "algoPINs" (short for algorithmic PIN). The Hubitat integration is unique because it is not a lock brand but rather a home automation hub for people with Zigbee or Z-wave devices (low-energy wireless communication protocol).
So, look for OwnerRez versus Owner-Rez? What are other common names used by phfishers?
Feature Request for next Schlage integration update!!
We have been having issues with our locks disconnecting randomly - seems to happen if the wifi goes out or has an issue. We only find out that the lock is disconnected once the guest arrives and... their code didn't get programmed because the lock was disconnected.
It would be REAL helpful if there was an email or a notification that went out as soon as the lock experienced a connection issue so that we could troubleshoot proactively ASAP. Maddeningly there doesn't seem to be this feature on the Schlage app... but if OwnerRez could send out an email notification as soon as a lock had a connection issue, that would be extremely helpful in preventing very stressful guest moments.
If anyone knows of a better way to deal with this that currently exists, I'm all ears!
OwnerWebs was not phishing, that was advertising spam. They were not trying to get your credentials, just trying to sell you their website design service.
However, that is an unauthorized use of the Inquiry system and we have blocked their domain from submitting any further inquiries.
Like OwnerWebs contacting me?
Get ready to click and save on this Cyber Monday! 💵
But before you unleash your inner shopping ninja to conquer the virtual aisles, check out this product update that details our November 22nd release with 7 updates, including More Instant OwnerRez Email Alerts and Enhanced Channel Grids.
After the September 20th release of the Immediate 2-Factor Authentication Email and SMS Alerts worked out so well, we decided that we should configure the system to send a couple more email alerts more instantly to help with user workflows. These new instant email alerts include the Forgot Password Reset and Channel Message Is Received (e.g., Airbnb, Vrbo) Alerts.
Additionally, the email alert subject for Two-Factor authentication (2FA) now displays the verification code at the beginning of the subject line for increased visibility on mobile devices.
Digging into the Sync Actions of your API-connected listing channels has been made easier by the addition of new Filter options.
Here's how the API-connected listing channel > Sync Actions tab > Filter appeared before, with only the option to filter by property.
The new API-connected listing channel > Sync Actions tab > Filter has multiple new filter options for filtering for the following.
Users can filter their own API-connected listing channel sync actions by navigating to Settings > their specific API-connected listing channel > the Sync Actions tab > Filter.
Damage Protection Settings Page Should Scroll to Bottom When Showing Affected Bookings. Newly affected bookings were correctly listed on the Start Damage Protection Coverages page, but the display was incorrectly loading to the middle of the affected bookings list. We have resolved this glitch so that newly affected bookings displayed are correctly scrolled to the bottom on the Start Damage Protection Coverages page.
Include $0 Bookings in Booking Detail ADR Calc. The Booking Detail Report and the Booking Summary Report displayed different Average Daily Rent Totals calculations due to the exclusion of $0 bookings in the Booking Summary Report. OR fixed this bug by now, including $0 bookings in Average Daily Rent Totals calculations for both the Booking Detail Report and the Booking Summary Report.
Rate Calendar Changeover Modal Typo on Mobile. The Changeover Rule modal displayed a typo "Rule Rule" when users selected dates from the Rate Calendar and then clicked Changeover Rule in the Set menu on a mobile device. We have corrected the typo on the Rate Calendar Changeover modal to now correctly display "Set Changeover Rule for X dates" for mobile devices.
Send Delete to Integrated Locks That Allow it When Booking is Canceled. Integrated door codes were deleted from our system when a booking was canceled. Still, even if supported, we failed to send a delete request to the integrated door lock partner, which resulted in the codes remaining active on the lock. We corrected this glitch and, if supported by the integrated door lock partners, deleted door codes from canceled bookings will be passed appropriately.
Show Validation Message on Disable/Delete Property Fail. When users tried to disable or delete a property and encountered an error, those error messages did not display correctly. OR has resolved the issue, and any errors occurring during disabling or deleting a property will display a valid error message.
Thank you for all these updates, team. I'm particularly pumped about being able to search templates by words in the body of the message!
Our pleasure, Alece! The ability to search the template body section is definitely a great update.
Thank you for all these updates, team. I'm particularly pumped about being able to search templates by words in the body of the message!
Quick update here... Keep your eye out for the weekly Product Update blog post, which will discuss this in more detail, but an update went out this morning that included some Schlage fixes:
Any update or ETA when the first entrance notification using a code would be added?
