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We had a guest book through ab&b, a 2 months reservation @  $16,000 for an arrival Thursday Jan.13.  At 5:30pm, day of the arrival, the guest texted me and said she needed to cancel and wanted us to process the refund. The guest said China would not allow her cousin on the plane. The guest that booked the reservation was for a family member, not herself.   I had the option to deny the request, which I did.   This was a non refundable reservation.  Below is the response from ab&b and our pay out is $0

We understand what your policy states, however, in times of an extenuating circumstance, it over rules the cancellation policy of our hosts when the reservation gets cancelled.

At the start of the new year, we ran some charges, when I checked our checking account, its was short. After further investigation, Bambora/Worldline with held about 35% of the funds due to "mismatch TIN/EIN" Money is suppose to be with IRS.  Still investigating, good luck with dealing the IRS or Bambora. We dropped Bambora like a hot potato. For some reason they are point fingers at us, after being in business for 20 years.  

Update: If you have Bambora, you should always log in to your business track account and make sure all your tax information is correct and is qual to what the IRS has on file.  You may get flagged and not even realize it (IE: mailing address was wrong)  We have it figured out, but was very stressful.

We use Wix.  There are some limitations with the booking widgets, but you can take a look at our site to see how we've handled it.  Most traffic goes to Book Now page which offers the widget for searching by a particular date.  If they want to visually look at openings on the calendar, they can scroll down for the ribbon widget.  Then once they've picked the particular yurt that is available from the search results, they click on it and go to the individual yurt page and have to re-enter their info again.  It's not ideal (would be better if info were still populated), but it's our most user-friendly option that we've come up with.  We've tried MANY variations of widgets and this seems best with ownerrez options.  

https://www.yurtopiawimberley.com/

Also, btw, the home page is a series of "slides," each with the Book Now button loaded on top of the slide.  This worked better than a gallery that stretched across the page, because you can't layer the button on top of the individual gallery photos.  

Can I use my Wix website with Owner Rez for the booking calendar piece?

Hello All,

Happy New Year!

New User here. First time STS'er.

Is there a rule book on order to follow when it comes to set up?

First create a AirBnb/VRBO Listing Or

Create OwnerRez account and when i connect to my AirBnB account, It posts everything to AirBnB ?

Also how is PriceLabs connected and where does PL set up falls under in this whole set up ?

Sorry for multiple questions, trying to understand the set up as it is a bit overwhelming. But i am ready to learn.

Thanks in advance!

Ah, well, as with all forums, it is not possible for us to audit or update them on a continual basis. That's part of the reason why we mostly don't allow real links from the forum.

I believe Fishin is referring to a previous reply, up higher in this thread, that mentions this website:

www.wmvacationhomes.com

That does indeed show a bunch of Chinese characters.

I would strongly suggest doing a virus scan immediately - that suggests that there is a malware operating on your computer, and in your browser in particular, that is "hijacking" otherwise valid links. I just tested it, and that link is correct and goes to our support site.

This takes me to a chinese website that looks like spam?

Kelly, Did you ever find a basic one? I’m looking for a basic agreement/template as well.

Yep, SquareSpace works with OwnerRez!

Follow this guide: https://www.ownerrez.com/support/articles/squarespace-widgets

Does square Space work with owner rez widgets?

Yes, the work order option in VRScheduler will push that into OwnerRez as an expense, with a link back to VRScheduler. You'll then be able to set an amount in OwnerRez and it'll show on the owner's statement.

Hi there. Checking back in on this. Thank you, Joe

Howdy - just checking in. Kind of hoping to hear something would allow for seeing billable items in OR to be pushed over!

I actually sent this over to the engineers to investigate. It looks like VRS has done some work I'm not familiar with.

Hoping to get clarity here. Ken - you say OR receives nothing back from VRScheduler, VR Scheduler sold me in part on the ability to be able to send expenses back to OR - https://help.vrscheduler.com/article/552-pushing-work-orders-into-ownerrez

https://help.vrscheduler.com/article/552-pushing-work-orders-into-ownerrez

What about expenses/invoices? I was hoping that functionality was such that billable items could be sent to the expenses for a property directly from VRScheduler?

OwnerRez does not have a concept of work orders, so there is no need for VRS to send them to us.

Bringing this back up because I believe VRScheduler allows you to send information to OR, but I can't figure where I can see that in OR. Does anyone know if you can actually send a 'task' - aka - a work order, to OR from VRScheduler? If so, where do we see it?

Hi everyone. Does anyone know where I can find just a basic vacation rental manager agreement? Thank you in advance.

No, I think it was just a coincidence that I got two bounces from Airbnb (for two separate guests) in a row. Other emails seem to have been going through and getting opened, so false alarm.

Are you still seeing this? We haven't heard of any widespread issues after the email option is turned on correctly.

I have it turned on but starting yesterday, it seems emails are now failing (I'm getting bounces, and my guests are telling me they haven't received the door code email). I need to do some testing to see the extent of the issue, but for now, it appears broken. :(

Signed up for Resort Cleaning in March and has been working great for cleaning - not so much for maintenance work orders. Now looking into VR scheduling but really need a solution that is a 2 way integration so we can push the owner billable work orders as owner expenses on statements.

Hi Lisa, there was a post about this from OwnerRez support. There's a setting on Airbnb under Account - Professional Hosting Tools that you can turn on. It's called "Allow me to email documents to guests".

I am thinking of switching to OwnerRez from another Channel Manager. Has there been any indication by OwnerRez how this will work next month when Airbnb removes the pass through email address and moves all communications to their app only? To be clear, I do not take people off platform but I do use Gmail to send communications to their platform and use my channel manager to send attachments and to automate communication with guests. That seems like it will be impacted and I don’t want to make a complicated move I will regret.

As it happens, this past week's survey asked about this topic. Some channels on there we're considering (or already working on) adding:

https://www.ownerrez.com/blog/what-channel-api-changes-should-we-make

"Google Hotel Search" and "Google Hotel Ads" are the official names. There's a Hotels API but the specs are built for store-front style hotels that are open to the public and have unit inventory. If you're on B.com, you'll already appear there but then the guest will go through B.com to book which nobody wants. Hopefully, we can pursue it in the near future and get something stood up.