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Airbnb has a history of essentially ignoring their agreements with all of us hosts during the pandemic and refunding money we thought was ours when the guests clearly had no contractual or legal right to those refunds. There was and presumably still is at least one class action lawsuit against Airbnb about this but I'd suspect that all the plaintiffs have had their listings removed as retaliation. During the time this was going on, nobody at airbnb would answer the phone and you had to try to navigate one of those brutal phone systems designed not to let you even speak to the "customer service rep" that doesn't speak good english or know what they're doing anyway.
VRBO used strong-arm tactics against owners pressuring us to make refunds guests had no contractual or legal right to, moving us down in search rankings etc. Meanwhile, of course neither Airbnb or VRBO ever paid a mortgage or HOA or property tax bill that total about $9K a month for one of my Maui properties that sat empty for 7 months.
It's maddening how helpless owners can be. Unfortunately, whenever a company or small group of companies has a virtual monopoly in an industry, consumers can basically expect to pay an awful lot of money for inferior products and services.
Hi all!
Don't worry, this is not a sales pitch! SUPERHOG Know Your Guest are proud partners of OwnerRez and so OwnerRez user needs are important to us too. I am personally trying to understand better the key concerns you guys have when it comes to knowing your guest, trusting your guest in/with your most valuable assets and what tools are of most interest to you when building and applying your risk management strategy.
eg: Guest screening/ damage deposit and/or an alternative/ larger damage protection
Any info you're happy to share is much appreciated.
Thanks in advance,
Kathryn
Thank you, Ken, setup checklist documentation is gold.
I wish there would be a sentence after "If your properties are listed on Airbnb or Vrbo already..." section stating something along the lines "If your property is not listed on Airbnb or Vrbo, continue with these steps. the listing is going to be synched the first time in step 15" (just made that up quick, not saying is the best way of expressing the idea).
Yes, there's a warning in step 15 that more or less states the above, but that assumes people will fully read this document BEFORE starting with step 1. I know I wouldn't, so I'm pretty sure i would end up in step 15 with a "...shoot, now you tell me that I shouldn't have done it"
I hope this makes sense.
Alin
Take a look at our general Setup Checklist:
https://www.ownerrez.com/support/articles/setup-checklist
That does address the preferred order of steps.
I'm struggling with the same question. Too bad nobody seem to have an answer here
Alin
Yeah I don't see OR implementing this since it's pretty nuanced. Would you pay for a separate service that allows you to log out of all your apps remotely so your cleaners don't have to do it?
I've wondered the same. Seems like there should be SOME kind of hospitality-focused option that syncs with PMSes/iCal and automatically resets after guest departure (and could be used for all kinds of other things, like a digital guidebook, checkout instructions, etc.). Kinda shocked nothing exists.
Closest I've found is Roku, which lets guests sign into it in "Guest Mode," but they still have to sign out to clear all the app logins.
Especially since my market focuses on older guests, I've kept cable in all my properties despite the cost (for the same reason as BlueMtnCabins). I offer smart TVs in most of my properties for guest convenience but don't count on them.
That's why we still have dish. everyone knows how to operate that....
One problem I am having is people sign in and out of apps on my Apple TV or plug in their own box and change the hdmi then apps and Apple TV do not operate for the next guest and my cleaning staff has enough to deal with. Is there a good tv out there or streaming box one could manage remotely? Anything that I can backup and restore remotely or remote into and adjust the settings?
Just received this in regards to a connection request:
Thank you for contacting Tripadvisor Support.
Unfortunately and currently, we are not onboarding new property managers with any connection until further notice.
We really apologize for the inconvenience caused and we will let you know once we start onboarding again.
Waiting for your response.
Please, let me know if I can help you with further information.
Thank you.
Cynthia
Property Manager Support Associate
Hi everyone.
I need to find a property management company for my Santa Fe, NM listing. Wanting to move out of the country and all I have is a housekeeper that's relatively new. I would not feel comfortable leaving with out having someone to maintain the house, etc.... I don't think I need a full service company since I have OR doing most of the work. Any suggestions? There's so many company's to choose from.
Thank you in advance!
Did you know that the rental was booked for the 3rd party? I would suggest to NEVER allow 3rd party bookings (it is even against Airbnb policy if I am not mistaken) to begin with.
Lots of anger from many hosts about similar refunds.. AIRBnb are you hearing us??. Its not acceptable and guests should buy their own insurance.
We had a guest book through ab&b, a 2 months reservation @ $16,000 for an arrival Thursday Jan.13. At 5:30pm, day of the arrival, the guest texted me and said she needed to cancel and wanted us to process the refund. The guest said China would not allow her cousin on the plane. The guest that booked the reservation was for a family member, not herself. I had the option to deny the request, which I did. This was a non refundable reservation. Below is the response from ab&b and our pay out is $0
We understand what your policy states, however, in times of an extenuating circumstance, it over rules the cancellation policy of our hosts when the reservation gets cancelled.
At the start of the new year, we ran some charges, when I checked our checking account, its was short. After further investigation, Bambora/Worldline with held about 35% of the funds due to "mismatch TIN/EIN" Money is suppose to be with IRS. Still investigating, good luck with dealing the IRS or Bambora. We dropped Bambora like a hot potato. For some reason they are point fingers at us, after being in business for 20 years.
Update: If you have Bambora, you should always log in to your business track account and make sure all your tax information is correct and is qual to what the IRS has on file. You may get flagged and not even realize it (IE: mailing address was wrong) We have it figured out, but was very stressful.
We use Wix. There are some limitations with the booking widgets, but you can take a look at our site to see how we've handled it. Most traffic goes to Book Now page which offers the widget for searching by a particular date. If they want to visually look at openings on the calendar, they can scroll down for the ribbon widget. Then once they've picked the particular yurt that is available from the search results, they click on it and go to the individual yurt page and have to re-enter their info again. It's not ideal (would be better if info were still populated), but it's our most user-friendly option that we've come up with. We've tried MANY variations of widgets and this seems best with ownerrez options.
https://www.yurtopiawimberley.com/
Also, btw, the home page is a series of "slides," each with the Book Now button loaded on top of the slide. This worked better than a gallery that stretched across the page, because you can't layer the button on top of the individual gallery photos.
Can I use my Wix website with Owner Rez for the booking calendar piece?
Hello All,
Happy New Year!
New User here. First time STS'er.
Is there a rule book on order to follow when it comes to set up?
First create a AirBnb/VRBO Listing Or
Create OwnerRez account and when i connect to my AirBnB account, It posts everything to AirBnB ?
Also how is PriceLabs connected and where does PL set up falls under in this whole set up ?
Sorry for multiple questions, trying to understand the set up as it is a bit overwhelming. But i am ready to learn.
Thanks in advance!
Ah, well, as with all forums, it is not possible for us to audit or update them on a continual basis. That's part of the reason why we mostly don't allow real links from the forum.
I believe Fishin is referring to a previous reply, up higher in this thread, that mentions this website:
www.wmvacationhomes.com
That does indeed show a bunch of Chinese characters.
I would strongly suggest doing a virus scan immediately - that suggests that there is a malware operating on your computer, and in your browser in particular, that is "hijacking" otherwise valid links. I just tested it, and that link is correct and goes to our support site.
This takes me to a chinese website that looks like spam?
Kelly, Did you ever find a basic one? I’m looking for a basic agreement/template as well.
Yep, SquareSpace works with OwnerRez!
Follow this guide: https://www.ownerrez.com/support/articles/squarespace-widgets
Does square Space work with owner rez widgets?
Yes, the work order option in VRScheduler will push that into OwnerRez as an expense, with a link back to VRScheduler. You'll then be able to set an amount in OwnerRez and it'll show on the owner's statement.
Hi there. Checking back in on this. Thank you, Joe
Howdy - just checking in. Kind of hoping to hear something would allow for seeing billable items in OR to be pushed over!
I actually sent this over to the engineers to investigate. It looks like VRS has done some work I'm not familiar with.
Hoping to get clarity here. Ken - you say OR receives nothing back from VRScheduler, VR Scheduler sold me in part on the ability to be able to send expenses back to OR - https://help.vrscheduler.com/article/552-pushing-work-orders-into-ownerrez
