Experience the difference of "Elite".

SMS setup

Carole H
Mar 23, 2023 4:12 PM
Joined Feb, 2023 18 posts

Hello ...

Is there anyone who can give me an idea of how long it takes to setup SMS?

I completed the information but it has been several weeks and it still isn't working (although I'm paying for it). 

Any ideas or suggestions?



Rex C
Mar 23, 2023 4:59 PM
OR Team Member Joined Aug, 2021 49 posts

SMS Branding is currently in a holding pattern due to new federal regulations requiring it for all existing senders as well as new ones. The approval group is overwhelmed with applications and we are awaiting completion of approvals.


We were originally told approvals would take 7-10 days, then 15 days, now an estimate is not being provided. This is not specific to OwnerRez, or even to our SMS provider Twilio.


We have asked our developers to investigate a workaround to allow sending unbranded messages while the Brand is still pending, that possibility is being evaluated currently.

Jeff & Lindsey M
Apr 16, 2023 10:22 PM
Joined Jan, 2023 1 post



We are having the same problem. Have you got it fixed?

Adria H
Apr 16, 2023 10:46 PM
OR Team Member Joined Aug, 2022 122 posts

Our engineers have released a patch that allows unbranded SMS messages to send while your Brand request is pending.


This means you should be able to start sending messages already. We recommend starting small while the brand is pending, sending too many messages or really long messages can still flag them as spam which can block your messages from reaching any guests using that carrier!