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VRBO Trigger Won't Send Message

Renee C
Mar 29, 2024 10:06 AM
Joined Feb, 2024 5 posts

I have imported VRBO bookings (and AirBNB) that won't fire the automated triggers b/c the system says there's no message thread. Now that my API is integrated, I tried to "create" a thread by sending a VRBO msg via ORez, that didn't work.

Will this be fixed with NEW reservations created via VRBO and I just have to manually send the imported bookings?

 

 

RNLH
Mar 29, 2024 11:28 AM
Joined Mar, 2022 6 posts

This is why I haven't integrated the API.  It seems like I will lose some personalizing capabilities. Right now I import their contact information manually and then push out my rental agreement contact form which then puts them in my system for future email triggers.  It is a bit clunky but since I only have 3 properties I can still manage it this way.

Renee C
Mar 29, 2024 4:36 PM
Joined Feb, 2024 5 posts

So VRBO triggers won't run at all??

:/

Ken T
Mar 29, 2024 9:04 PM
OR Team Member Joined Aug, 2019 1560 posts

Sure they will, in fact one of the key features of the Vrbo API is that we integrate into the Vrbo internal messaging system, so you can use OwnerRez triggers to send automatic messages to your guests that way.

As with all things, of course, there can be glitches, and we've seen some recently which are being investigated.  But generally, yes, OwnerRez triggers and templates work fine with Vrbo.

RNLH
Mar 30, 2024 10:35 AM
Joined Mar, 2022 6 posts

Are there ever any training seminars for doing the api integrations? It just makes me nervous 😬 

Ken T
Mar 30, 2024 2:37 PM
OR Team Member Joined Aug, 2019 1560 posts

I would suggest attending one of our regular webinars:

https://www.ownerrez.com/webinars

While they cover more topics than just the API, our APIs are always included, you can take live questions, and generally the "main subject" of the webinar can be adjusted based on demand from those attending.

If that doesn't do it for you, you can write in to the Helpdesk and request an account review and guidance, up to and including a scheduled live session if that's what's needed.

Renee C
Apr 1, 2024 9:26 AM
Joined Feb, 2024 5 posts

Thank you Ken - I did see one fired with a new rez that came in.

Can you address my question about imported reservations? Will I have to continue to manually send those messages or is this part of the glitches you mention?

Ken T
Apr 1, 2024 11:19 AM
OR Team Member Joined Aug, 2019 1560 posts

That depends on the exact nature of the import and what data was obtained.  I'd recommend writing in to the Helpdesk with specific examples so we can investigate and report back.  You can also look at the Messages tab of the Booking, which will normally report which messages will, won't, or can't be sent.