General Help and Questions

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I just received a link to pay via credit card after I asked them how to pay.  It took about a week.

Single month calendar is same thing - the calendar shows fine, but there's no option to select which property you want to view. ???

I've tried to do this too - but using the multi-month calendar, in mobile the dropdown button to select which property to view doesn't show? stardustretreat.com, see screenshot below. I have a Wix website.

Yes TurnoverBnB. They must have changed something with pricing then because that isn’t what is being charged. They charge $10 extra from me plus take $10 from my cleaner ever turn.

HEADS UP GUYS! 

How can we do this? We have a cleaner who uses Turnbnb but they charge both the cleaner and myself $10 for every turn. Its costly. I would rather have something that she can see my bookings, and schedule cleans outside of turnBnb. 

You mean TurnoverBnb? Shouldn't be $10 per clean--pricing is $8/mo/property: https://turnoverbnb.com/pricing

If you configure the surcharge to be categorized as rent in the surcharge settings:

And then go to Settings > Pricing Preferences and set the guest view to show all rent lines collapsed to a single charge:

Then on your side of the quote/booking you'll see the separate cleaning fee, but from a guest perspective they'll see a single charge for that "Rent" description with the total of all rent lines including that cleaning surcharge that's categorized as rent.

This will work for direct bookings and Vrbo, but not for other channels like Airbnb or Booking.com etc. as they don't have a "display in rent" option. Those channels that don't support display in rent will still show the cleaning fee separately.

I cannot bc my stays vary from 2 to 7 nights but cleaning fee is per-stay and is the same whether they stay  2 nights or 7. 

Well, sure - don't have a cleaning fee.  Just build the cost of cleaning into your regular rate pricing.

I am just curious as I see a lot of traveler feedback. They see one nightly rate, but then it "jumps" when cleaning fee (and tax) are added when they see the actual quote. 

So is there a way to "spread" the cleaning fee across the stay? 

Example (without tax for simplicity): 

I have fixed $200 cleaning fee. 

My (example) nightly rate is $150. 

So for 2 nights when cleaning fee is included, it will show $250/pn

For 3 nights it will show $217 / pn

For 4 nights it will show $200 /pn

And so on. 

Nightly rate shown flat for example simplicity. 

 Thanks

Here is how to set up and use Portal Access:

https://www.ownerrez.com/support/articles/portal-access

https://www.ownerrez.com/support/articles/property-management-access-for-cleaners-third-parties-video

How can we do this? We have a cleaner who uses Turnbnb but they charge both the cleaner and myself $10 for every turn. Its costly. I would rather have something that she can see my bookings, and schedule cleans outside of turnBnb. 

What was the resolution on this?  All of my common rooms (dining, living, etc.) show in ABB as "Shared".

I was looking over my Stripe settings and come across which forms of payment I accept with it. I turned on Klarna as a payment method, but I'm not seeing it when I practice a booking on my website. Am I missing something or is it just not something the system supports?

Thanks in advance!

Lacey

I was looking over my Stripe settings and come across which forms of payment I accept with it. I turned on Klarna as a payment method, but I'm not seeing it when I practice a booking on my website. Am I missing something or is it just not something the system supports?

Thanks in advance!

Lacey

You can set up door code email trigger with condition "security deposit on file" 

Sounds like a plan.  The bill was 3 months late in arriving which I thought was unusual.

,

No, just not paying till they give me a normal way to pay. 

Channel Bridge is an entirely manual tool, and only runs when you manually run it.  So there's nothing you need to "disable".

If you disabled the template, it won't be visible in the regular list, but there's a Show All link that will let you see it again.

If you are connected to Airbnb via API, you can configure OwnerRez to automatically send Airbnb message templates via the Airbnb internal messaging system.  Check the green box on this page:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement#sample-template

Hi All,

I found an earlier post on this topic, but am hoping there is a solution.

I have a growing number of guests that are immediately suspicious that the welcome email sent through ownerreservations is not legitimate or a scam.

I have a welcome template in Airbnb messages, but being software conntected, it seems that feature is disabled.

Is there a way to have Airbnb automated messages still work (or automate one through ownerres) so that the guest can confirm in messaging that the emails they are receiving about deposits, signing the agreement, and providing ID are legitimate?

If not, can this be added to features?

Thanks, Heather Brann

You mean, accept direct bookings?  That's entirely separate from Airbnb and Vrbo, so, yes.

Yes. Do I just disable the channel bridge? 

Also, on another note, I typed a template and saved it over the weekend. Now I can't find it. I saved it as Rental Agreement 2022.

Gotcha. So from "Full Sync" to "pricing and availability only"...... made the changes in ABB...... and change the settings back in OR to ""Full Sync"?

If yes to the above steps, do you still remember what change need to be made in ABB?

Thanks.

Yes, I've gone back and forth on a couple properties now and my reservations and data stayed intact.

How could this be an ABB issue? I'm having the same issue as well. I don't recall having this issue prior to integrating with OR.

I'm also interested to know, after you change your API integration settings, did you change it back to "Full Sync" and everything stays intact?

Thanks.

You mean, accept direct bookings?  That's entirely separate from Airbnb and Vrbo, so, yes.

I received an invoice as well.  Any luck finding out how to make payment?

Can I disconnect from VRBO and AirB&B and still receive booking through the website? 

Yes, you can set a gap restriction to disallow bookings that leave a gap of less than 6 nights:

https://www.ownerrez.com/support/articles/property-availability-rules#changeover

Hello, I just got a property to manage where the condominium has  6 day rental minimum.

This causes a bit of an issue, since I would not want rents that leave a 5 night gap between bookings. Is there any feature that I can play around as to maximize occupancy?

Thank you!

If you are using Portal Access, you can give certain cleaners only visibility to certain properties.

And, you can set up templates that are only sent to the particular cleaner assigned to each property.

You are correct that the tags themselves aren't limited as to who can see them.  But the properties can be.