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True - so, you'll want to vote on this suggestion:

https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

Would like to be able to set a trigger that will go out on a specific day of the week in order to remind guests to take trash to the curb for trash pickup and back after pickup. I've looked at the triggers and trying to make that happen is next to impossible.

Thanks

Yes, those surcharges are pushed automatically to Vrbo using the API. If you are not using the API, that can't happen.

You can use Channel Bridge to manually push rates to Vrbo without the API:

https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airbnb-vrbo

When you do that, the surcharges are rolled into the rates pushed, so they won't appear separately on Vrbo, but will show up as higher rates.

For a variety of reasons, I am not API connected to VRBO. I noticed that when I updated my Cleaning Fee in OR, it did not get pushed to VRBO when I did my rates push. I can't seem to find in the documents if this is a manual update or if it is an automatic update. I'd appreciate if anyone could share their knowledge here.
Thanks

I usually update the charges on the booking (in my case, for example they decided to add an extra night), and then I manually trigger the above templated email.

Not sure what you're looking at, but there are many more criteria than that - you can select "Arrival Day of Week" for just this purpose.

I'm looking for ideas on how to set up a Discount Code that applies ONLY to stays Sunday thru Thursday nights. The criteria now only has arrival, departure, booked, # of guests/nights/pets. There is no option for "Staying on" days.

Thanks I'll give it a try, do I need to add all of the other verbiage that you have, current list of charges, etc.? I'll have to play around with this a bit, but at least I know it can be done...usually I need to do this if a guest is unsure if they want to bring their pet when they book, but want the option to add on later AFTER they have paid everything else...so they have no balance due other than the pet fee.

You can go edit charges (like add pet fee). Then here is a template I custom created.
---------------------------------

Hi {CFIRST},

Please find an updated billing summary for your {BARR} - {BDEP} booking at {PDISPNAME}.

Charges: {BTAMT}
Paid: {BTPAY}
Owed: {BTOWE}

Here is the current list of charges:

{BCTAB}

Here is the full list of billing activity:

{BBACT}

Current balance is {BTOWE} due on {BSPDATE} which is {BSPDAYSFN}. 

Payment link for your booking {BUPAY}

Please let us know if you have any questions,

I need a template for adding the Pet Fee on after they have booked. I don't want to have to create a new charge every time, as I want to include the Pet Fee Addendum as well. I made a template for it, but don't see how I can add the request payment to the template?

di you try to search the forum? Yes I used BP and now use pricelabs.

We have a status meeting with them scheduled later this week. Soon, soon!

I am just getting started on OwnerRez and I really want this integration. I'm posting here so I will see any replies to this with an update. Safely has the Owner Rez logo on their website as an affiliate but no integration.

I signed up with Beyond and after they got it connected they doubled my prices and I know my market and this will not work and had I not changed it I could have lost a lot of business. When I asked them to justify their prices with statistics it was lacking and they blamed me for having a high medium base price which they added to.

Blaming your customer for your own failures is always a good strategy, NOT

The worst thing is I didn't save a copy of my original rates so when I dropped them I had to spend hours manually putting rates back in, they didn't have a copy nor OwnerRez. So if you want to try them out be sure to have a record of your original rates to go back to. Their concept is good execution poor!

That statement refers to alterations, which will still get payments or refunds automatically as appropriate if you're in automatic mode. For example, if the guest adds a day to a booking, the payment will be charged automatically. And if the guest removes a day from the booking, then that would be refunded automatically as well.

The difference is for cancellations -- that's the case where the refund will not be automatic, so you get a chance to be in the loop, so you'll need to go in and execute cancellation refunds manually.

No, you should be confident of the opposite - if you put links in your property description, most likely they will *not* work, probably won't be visible at all, and in many cases will cause your listing to be suspended or cancelled. There are always exceptions in each direction, but the goal of the channels is to make it impossible for guests to figure out who you are and contact you directly, so including links is generally prevented.

So, should I be confident that the URLs I put in my OwnerRez property description that link to guest manuals, directions, etc., that are pushed to the channels like Airbnb, Booking.com, VRBO will function for guests within each of those channels? I ask because when I preview my listing in Airbnb for example, the URLs are not functional. I do intent to communicate directly after booking and provide the same information, but for guests who refer back to their channel portal (Airbnb), I would want any URLs to be functional. I appreciate that each channel can change their policy/methods any time, but interested in what has been the practice because I use these links to keep my information current and clean by referencing information from my Google Drive. Thanks.

In the latest blog post you say, "we updated Booking.com cancellations to always do refunds manually."

But when I go to Edit Booking.com Channel — Credit Card Payments, there is the Automatic option, which says, "If a credit card exists, automatically apply payments/refunds based on the cancellation policy you have configured in Booking.com."

So it seems that when I chose the Automatic option, refunds are still automatic. So I don't get what is supposed to be different.

With a large logo that's square with smaller text below, there's just not a whole lot of room for it to spread. Because the graphical element is very large in relation to the text, you'd have to make the logo display quite large for the text to be as big as you want it. You could force the image to be bigger, but it would take up half the page at that point.

A better solution would be to tweak the layout of the logo so it fits the available space better. Either:

a) Shrink the graphical element and increase the relative size of the text so that the text makes up more of the image. For example, the logo here: https://www.shenrent.com/.

OR

b) Move the text to the right of the graphical logo so that it has more room. For example, the logo on: https://www.mauivacationrentalcondo.com/

i have the same problem with small logo. no extra white space. any way to designate pixel dimensions?

Thanks Ken

Yes, you can fully set up a new property in OwnerRez, and then push the listing information to Vrbo and Airbnb using API connections.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#newproperty

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#newproperty

Can I set up the unit in full on OR then export that to set up an Airbnb/VRBO listing - or do I need to set up Airbnb/VRBO listings fully first and import them into OR? Just trying to avoid the redundancy of all the set up - photos/listing info etc multiple times.

It's under Settings > API Integrations > select the Vrbo entry. If you don't already have your Vrbo API configured in there, you aren't ready to do the connection yet.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-setup-connecting

Where do I find my account ID for Vrbo API? I cannot find it listed anywhere in my owner rez profile.

I actually just found this help article that offers CSS codes we can add to the hosted website to get rid of that rates/seasons section: https://www.ownerrez.com/support/articles/hosted-website-css-magic

Unfortunately, there is no way to individually override the forced-gap rule - if you have it turned on, it will be enforced in all cases.

My changeover restriction requires a gap of 1 night to allow cleaners time to access my property. However, for specific bookings when I've confirmed cleaners availability, I'd like to allow a same day checkin/checkout.
How can I do this?