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Aha, I see it. Looks like there is an issue where the data is updated to show sent but that page isn't showing the green box until a bit later. I've triggered a cache refresh and it's right now.

I'll put in for a bug fix so it updates quicker.

Ok, I just sent it. In that booking , under the "email" tab it does not show as sent with the green highlight. Please check?
I might have been referring to the "directions" email as you suggested because I noticed it yesterday, but it is definitely happening right now with the "check-in info email" ...perhaps it shows later, with the green highlight that it was sent and a date, but it would be helpful if it shows once sent.

Hmmm... Maybe I'm going insane! I could have sworn that I've sent it and checked it and it was in the emails history but not in the email tab.. I will send it and it will keep monitoring if it's happening again. I apologize if it's a mistake on my end 😂

Hmm. Looking at that booking, I think the one you're referring to is "Directions" and that was sent and shows as sent in the trigger list on the Email tab for that booking (one day after created).

There's another template called "check in info email" -- it hasn't been sent yet (looking in the communication history) so that's why it's not showing sent on the Email tab trigger list either.

Yes, it's really dumb the way ABB does this. Many people travel with pets and many hosts accept them. ABB spends so much time and energy on all these social issues and sending emails to make us agree to "enhanced cleaning" etc, etc. Traveling with pets is a reality in today's STR market and will, most likely, increase as more travelers go to drive distance locations.

No, I mean any email that's usually sent out by triggers. When sent manually before the trigger happens they would usually show in the emails tab of that booking indicating in green highlight that they were sent. They no longer do that.
Example Booking ORB3105072 .. email tab for this booking does not show the email pushed out manually "checking info email", but it does show in the email history. it would be helpful if it still shows under the email tab so I don't send it twice by mistake if I wanted to send them before the triggers.

Are you meaning the "send confirmation to guest" date at the top of the booking Emails tab? That should still be updated.

If not, what's the booking number of an example where you sent that email and don't see it? We'll have a look.

Emails no longer show as "sent" if pushed out manually. They now only show that they were sent if they got sent automatically, as scheduled by triggers. I assume this is a bug?
If you go to a booking/emails and send an email before the scheduled time/day, it normally used to show (after sending it) that it was indeed sent and the day. This is no longer the case. This can be confusing later and can only be discovered if one clicked on "email history" to double check if it got sent.
Ella

Hey Everyone,

I am now starting to dig into the website aspect of things. For now I decided to go with an OR hosted website, but I see that blogs are currently not a feature that is offered through ownerrez. Does anyone have a particular plug-in that they use to bridge this gap with an OR hosted website that they can share?

Thanks in advance

Unfortunately, Zelle does not offer a developer API or integrated way for apps to use it as a third party payment method. You'd have to follow what Chris mentioned previously in this thread to add it as a "custom instruction" payment option.

Any updates on offering Zelle that would not be a custom field? Chargebacks are becoming more of an issue. I have had a couple guests file chargebacks because they did not buy travel insurance. It would be nice if we could have a way of protecting ourselves by having a payment method that guests couldn't force owners to be a free travel insurance policy!

Okay, I'll give that a try, thanks. It doesn't happen that often, but I'm glad you are looking into offering it.

Yes, we have a feature for more than 2 payments in the works, no ETA yet.

In the meantime, what you can do to schedule and customize these emails per booking is use a custom field definition: https://www.ownerrez.com/support/articles/custom-fields. I see you've got a couple of fields in there already for the guest to fill out when they're reserving. This will be similar, but instead of the guest filling it in you'll set that Show During Quote to NO and then fill it in yourself prior to scheduling the email. Then that scheduled email will pick up the values for that particular booking.

Since you want 3, you can leave in the current payment reminder for the final payment. Just schedule this new one in between as the second payment.

I created an example Schedule Additional Payment Request template in your account and two new fields -- BXADDPAYDATE and BXADDPAYAMT.

To use it:

1) Go to the booking
2) Go to the Custom fields tab of the booking and enter the date and amount. This date is just informational and won't schedule the email. The amount will be used as the payment amount.
3) Go to the Email tab of the booking and schedule the email template

If you want to test out what the email will look like before scheduling it, go to "Email this Guest" and switch to that template -- that'll swap in the merge field values for that booking so you can see.

This is a bit complicated because it's using a custom payment link internally to OwnerRez and overriding the payment amount -- so don't edit that payment link you see in the template.

If you want to use the personalized PP link instead, then create a new BXADDPAYURL field for the link, delete the payment link I added for you and replace it with a reference to your field instead.

FWIW, this isn't going to change until Airbnb decides to change it.

I emailed Brian Chesky with the point that "when you make us collect pet fees via the Resolution Center, you pay CC transaction fees and lose the Guest Service Fee on that money. If you allowed them to be included in the listing price, you'd recover the 3% CC fee from the host plus the ~10-15% service fee from the guest and make a few extra bucks in the process." No reply, of course, and I know he has bigger fish to fry, but given the cash shortage Airbnb is experiencing, every dollar they can earn helps them. It's a bonus if it makes my life a little easier, even though I'd technically take a small hit on the pet revenue.

It's also under the "Guest Instructions" section in your Property settings ("Check-In Type" has several options). That syncs to Airbnb if you are API integrated and I believe that is what tells Airbnb whether to show the self-check-in flag.

I see that I can't customize them, even if I make a new template for example "extra payments" as I would like to be able to create the email to be scheduled AND add the personalized PP link for payment/invoice. I can't "save" the email once I've opened it to insert the PP link, the only option is to "send" or cancel.

I guess I will continue to use the PP option for scheduling payments and do a work around. I can't be the only one who would like the option of having 3 payments? As there are expensive properties that rent monthly by the shore, and surely others would like to be able to offer that option?

I think the best way to look into this would be for you to email the Helpdesk with the ORB number of the booking. We'll try and figure out what happened.

I cancelled the second payment of a reservation for $1,638.00 in the VRBO booking so the guest could avoid the processing fees and send me a check.
I updated the reservation with the channel bridge import tool and now it's showing as a "Discount - CANCELLED_INSTALLMENT -1,638.00 in the charges section.
This isn't right. Is there a reason why this defaulted this way?
Should I just delete that so called discount line item and add it back the actual rental rates
Anyone else had this issue?

If you have halfway decent place , No pets. Aside from peed rugs, you will find scratched door frames and window sills, hair on the bed coverings, and chewed furniture. The amount you charge per pet will not alleviate stress of having to remediate damage between turns. I am a pet owner myself but I will not allow pets in my rentals.

You'd probably want to mention that in one of the fields under Guest Instructions, and potentially also use that in a Field Code in an automatic pre-arrival email sent to your guests.

The "only" option does not exclude bookings with other. By "only", it means that only bookings that contain that tag (regardless of any other tags they might have) will be included. So I think you should be good to go.

Ok right, that's why we put 10k characters on the OwnerRez side of the support doc. It looks like Airbnb may not have a limit at all on that field, but our OwnerRez limit is currently 10k.

Where do I indicate "Self Check in" for a property?

Looks like the logic for the Tags feature in the Triggers is either "Only" or "Everything But."

Can one more logic gate be added: "Contains"? I want to set up a trigger to send a Welcome Packet to people once I've verified their ID, which I'll mark by adding an "ID Verified" tag to their booking. But I also have other tags set up, so "Only" doesn't work, because a booking might have 2 or 3 other tags. So I need the trigger to send to all bookings that "Contains" the "ID Verified" tag, regardless of the presence or absence of other tags. That doesn't seem possible right now. Thanks!

Unfortunately, Airbnb still does not support any way for a guest to indicate that they will be bringing pets, neither do they support a pet fee surcharge that can be set.

The only way to do this is as recommended above -- state the fee on your house rules and submit a resolution request after booking.

A year and a half later, it appears we still need to submit to the Airbnb resolution center answer for pet fees.

How do I do as your Listing Analyzer says- what are the matching keywords you are referring to and where do I use them at?
Fee "Pet fee" is not recognized as an Airbnb fee. Airbnb only supports their own built in fees.
>>> Either use one of the matching keywords<< or set the listing site criteria to exclude Airbnb.

Hi Paul,

The error message I received was from OwnerRez:

Please correct the errors below.
The field House Manual must be a string with a maximum length of 10000.

That's controlled by the name set on your profile in Airbnb, so you'd need to make an update on that side. Its not something that can be controlled by OwnerRez through the API.

Hello, I would like to change the "Hosted by" to my company name when viewing on AirBNB. How can I do this?

That would make sense, wouldn't it?

Unfortunately, no, that's not how it works. :-( The min nights for a given stay is set by whatever the min nights setting is on the *first* night - that is, the arrival day.

This is how the channels do it. For years OwnerRez did it the way you described, but it turned out to be just too confusing to work differently from everyone else.