General Help and Questions

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How to set up annual festival events? 2 replies

Dori123
Sep 30, 2020 12:55 PM
Joined Sep, 2020 90 posts

That's what I was afraid of. There are just sooooo many.

I may play around with seasons anyway; I want these in my calendar on a yearly basis so I don't forget to give them prime rates.

Anyone have a clever work-around?

How to set up annual festival events? 2 replies

Ken T
Sep 30, 2020 11:21 AM
OR Team Member Joined Aug, 2019 1704 posts

Because the event changes dates yearly, you can't really set up a recurring Season, as those are based on dates that do not change. Spot Rates is the correct way to deal with this, because you can specifically select whatever the dates are in any given year.

How to set up annual festival events? 2 replies

Dori123
Sep 30, 2020 11:05 AM
Joined Sep, 2020 90 posts

Newbie here.

I have set up my "seasons," which recur annually and start/end on specific dates.

One of my properties is in an area with many recurring events that draw people in. These events have floating dates (the first weekend of March, for example). I don't think I want to use Spot Dates because I want these items to recur yearly, but I will need to go change the exact dates yearly.

Should I set each event up as a "season"?

Thanks.

Emails going to spam 10 replies

Misty T
Sep 28, 2020 12:30 PM
Joined Jan, 2018 9 posts

I have had the same problem here recently. It seems to be with gmail accounts for me.

Update language in {BBINFO} 8 replies

Chris Hynes
Sep 26, 2020 9:56 AM
OR Team Member Joined Oct, 2012 1403 posts

Yes, we have a fix for this in testing, will go out sometime next week.

Update language in {BBINFO} 8 replies

Lori & Matt
Sep 25, 2020 1:23 PM
Joined Jul, 2016 2 posts

Can you add the wording for the CFAR insurance as well then?

Update language in {BBINFO} 8 replies

Ken T
Sep 25, 2020 12:43 PM
OR Team Member Joined Aug, 2019 1704 posts

No, that is automatically generated by the system.

Update language in {BBINFO} 8 replies

Jerry O
Sep 25, 2020 11:25 AM
Joined Jul, 2020 11 posts

Is there anywhere to modify this information ourselves?

VRBO API/ Tennessee / Tax question 1 reply

Ken T
Sep 24, 2020 2:44 PM
OR Team Member Joined Aug, 2019 1704 posts

We have reached out to our engineering contacts at VRBO, and they have confirmed that this *will not* have any effect on API clients.

Just another reason why using our HA/VRBO API is the way to go!

Update language in {BBINFO} 8 replies

Lori & Matt
Sep 24, 2020 11:02 AM
Joined Jul, 2016 2 posts

I still don't see the update in the wording for CFAR. Not sure if I'm missing something.

OwnerRez question about Extra days between bookings 4 replies

Ken T
Sep 24, 2020 9:18 AM
OR Team Member Joined Aug, 2019 1704 posts

That's something you'd need to set in the Google Calendar options - we are pushing the information out via the iCal feed, but we don't control how Google displays it.

OwnerRez question about Extra days between bookings 4 replies

E & R Vacation R
Sep 24, 2020 8:43 AM
Joined Jan, 2020 56 posts

I did tick off each of the "customization" choices in the export calendar options. I can see why I've blocked ONCE I HAVE CLICKED on the calendar in my google calendar/ical. However, I wanted to see the blocked title in the ribbon, as I do on OR calendar ribbon. Instead all I see is the "4pm blocked off time #ORBxxxxx." For bookings I see the guests name, that was what I was hoping to see for blocks.

VRBO API/ Tennessee / Tax question 1 reply

BlueMtnCabins
Sep 23, 2020 5:15 PM
Joined Jun, 2016 1155 posts

Here is what came from VRBO to some vrbo users. question: will it affect those who are API integrated?

Due to a law change, Vrbo will soon be required to collect and remit State and Local Sales Tax for all online bookings in Tennessee. Since we will be collecting these taxes and remitting them directly to the state, you are no longer responsible for their collection or remittance.
To help you manage the Local Lodging Tax you are still responsible for collecting and remitting directly to your local government, we will soon be announcing some new tax setting options.
On the effective date above, we will send you another notification with a link to your updated tax settings in your dashboard. At that time, you will be able to review all the taxes applicable to your listing, including rates, taxable amounts, government(s) requiring the tax, and who is responsible for the tax (Vrbo or you). You will also be able to select the local tax collection option that works best for your business.
Note: You should prepare to select a local tax collection option on the effective date to avoid any gaps in your tax collection. We will not be responsible for any under collected local lodging taxes if you fail to select an option.

Download contact info? 1 reply

Ken T
Sep 22, 2020 9:44 AM
OR Team Member Joined Aug, 2019 1704 posts

They should still be visible in CRM > Contacts, and able to be exported from there.

Download contact info? 1 reply

OkemoHouse.com
Sep 22, 2020 9:41 AM
Joined Nov, 2019 5 posts

How can you download contact information for those who you manually entered quotes for? I am able to download contact info for bookings/inquiries, but it does not include guests I manually created a quote for in the system....

SMS/ quote - what is the field name for quote shortened URL? 1 reply

BlueMtnCabins
Sep 21, 2020 5:27 PM
Joined Jun, 2016 1155 posts

found it...

SMS/ quote - what is the field name for quote shortened URL? 1 reply

BlueMtnCabins
Sep 21, 2020 5:20 PM
Joined Jun, 2016 1155 posts

Thanks

AirBnb collecting and remitting taxes 1 reply

Ken T
Sep 21, 2020 1:47 PM
OR Team Member Joined Aug, 2019 1704 posts

That is a question that can only be addressed via a Helpdesk ticket, because the various possibilities are nearly endless due to there being so many different tax jurisdictions and so many different ways Airbnb deals with them. Write in and we'll take a look.

AirBnb collecting and remitting taxes 1 reply

Brendan C
Sep 21, 2020 1:31 PM
Joined Nov, 2019 24 posts

Hello,

I collect and remit my own taxes from AirBnb that total 12.75%. In the past I only collected 3% from AirBnb, but when I connected to them via API it made me collect the whole 12.75%. I just got an email from AirBnb that stated they are going to start collecting state and local taxes on my behalf and that I need to change this on their platform. My question is if we are API connected are we still collecting the whole 12.75%?

Completely delete a booking? 1 reply

Ken T
Sep 21, 2020 8:52 AM
OR Team Member Joined Aug, 2019 1704 posts

That is dependent on internal database integrity. Normally, no, it is not possible, because the booking refers to other database elements.

Completely delete a booking? 1 reply

Jerry O
Sep 20, 2020 1:38 PM
Joined Jul, 2020 11 posts

Hi - new to the system, and am wondering if there is a way to completely delete a canceled booking?

OwnerRez question about Extra days between bookings 4 replies

Ken T
Sep 18, 2020 8:09 AM
OR Team Member Joined Aug, 2019 1704 posts

You should be able to do this using a custom iCal calendar export, where you've selected the option to include booking information and notes. I don't see any custom iCal calendar exports in your account - give that a try and see if it does what you're after.

https://www.ownerrez.com/support/articles/bookings-display-for-cleaners

OwnerRez question about Extra days between bookings 4 replies

E & R Vacation R
Sep 17, 2020 9:25 PM
Joined Jan, 2020 56 posts

I wish the block titles would carry over when I export my calendar to my husband. He needs the info in the titles. I can't figure out how to use a customized field for this.

Problem viewing bookings 4 replies

Adria
Sep 17, 2020 6:29 PM
Joined Jan, 2018 19 posts

Yep, fixed

Problem viewing bookings 4 replies

Chris Hynes
Sep 17, 2020 6:28 PM
OR Team Member Joined Oct, 2012 1403 posts

Hey guys, there was an issue on the bookings page for a few minutes. This is now fixed.

Problem viewing bookings 4 replies

Steve Adams
Sep 17, 2020 6:27 PM
Joined Jun, 2020 1 post

I am getting it also.

Problem viewing bookings 4 replies

Adria
Sep 17, 2020 6:25 PM
Joined Jan, 2018 19 posts

Me, too.

Problem viewing bookings 4 replies

Hemlock Rest Cab
Sep 17, 2020 6:23 PM
Joined Apr, 2016 1 post

I get an error
Crash bang an error just occurred
And to contact owner res to fix
Thanks
Suzan

Inbox not feeding 9 replies

Ken T
Sep 17, 2020 1:31 PM
OR Team Member Joined Aug, 2019 1704 posts

Exactly!

Inbox not feeding 9 replies

Valerie R
Sep 17, 2020 1:17 PM
Joined Sep, 2019 122 posts

I see...so you are saying that our emails to guests sent through OR are forwarded to the guest's personal email box by Airbnb, but not documented in the Airbnb messaging center. Thanks!