General Help and Questions

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Sort of... Airbnb has a temporary "proxy" email address that OwnerRez sends the emails to. Then, Airbnb forwards them on to the guest's real email address, which they do have even though they don't reveal it to you or to us. So email doesn't connect to the Airbnb messaging system at all - they're totally separate.

I've wondered why the emails I send to guests through OR to an Airbnb guest do not show up in the Airbnb messaging for that booking...I was never 100% positive the guest received my email.

Chris, it sounds like you are saying that if we send an email to an Airbnb guest through OR it goes to their personal email address? Even though we can't see their personal email address on the Airbnb booking, OR must somehow have access to that information and sends it there?

Thank you for the feedback.

No, they can't. What you'd normally do is to manually apply the discount if you know they are going to be making a manual payment, and switch the Rules of their Booking to allow manual payments only.

The only thing I can think of is boosting ALL your rates by 3% and then creating a 3% discount code that guests can enter at checkout if they pay by check/venmo/etc. Not sure if OR discount codes can be set to only apply on certain payment types?

I'm using errental locks and sending the code out when the security deposit is successfully authorized. So they can't get in unless thats done. I get complaints occasionally about the hold being prior to arrival date... but some people will complain even if they were in heaven, you know. Lol

The whole System Messages area is scheduled for a complete overhaul, and I would imagine specific timing features would be added at that time.

For the security deposit, I can see why you might want to have specific timing on scheduled payments, so likely that will come along eventually. I wouldn't recommend doing the hold the morning of arrival though - it doesn't leave you much time to Do Something if the hold fails.

Thanks Ken,
How about time sent on system messages or actions like the security deposit? I would prefer that to be authorized the morning of arrival.

Yes, this feature was added. Generally, it is controlled in the Triggers - if you are using a trigger that is sent at a scheduled time, you're now allowed to select an actual time as well as a date.

I think i saw in a recent release that this feature had been added but i can't find where to edit the time an email is sent. Does anyone know about this?

Actually, the OP was talking about day of _departure_, but the same principle applies--choose "0 days before departure" (or "0 days after"--same same). I used to use this to send a check-out reminder email on the day of departure, which would go out at ~3am, although now that the time can be specified, I've changed all mine to send at 3pm the day before departure (works better for my needs and for guests who may not check email the morning of check-out). The functionality still works, however, as far as I know.

Not yet -- the only way currently is to create custom fields: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

You'd need to go to the Legal tab of the Booking, and use the Request button to send it to each guest individually using their email address.

How do I have each guest sign the rental agreement?

Has there been progress on associating multiple guests to a booking?

I would like to add this charge to guests who choose to pay via credit card but with the new update it looks like i will have to manually add it to each quote depending on whether the guest chooses to pay via CC or not. How are others handling this for instant bookings or if you are not aware in advance how the guest would like to pay? Is there a way to make paying via check, venmo or other non fee options a priority when guests go to book?

Thank you!

Hello all,

I'm trying to use this widget like a portfolio display, so I succeeded to remove the date search bar by adding some CSS, however, I can't resolve two issues:

1) I'd like to remove/hide "X Properties" where X shows the number of available properties
2) In a content/sidebar layout, only 2 properties shown in a row although I made the size smaller by adding some CSS. How could I show 3 properties in a row (if there is enough space)?

Here is the CSS I already added:

.row.search-bar

{
display:none;
}

.btn-group.sort-selector { display: none; }

.col-xs-12 {
width: 50%;
}

.h3.media-heading {
font-size: 14px;
}

You can see the widget on a test page here: https://tinyurl.com/y6mcs6jj

Thank you very much in advance.

On *just* the home page? Not exactly - but, you could probably approximate something like this by putting content in the "Conclusion" section of the home page editing area, which would appear at the bottom of the page.

Is there anyway to have a footer on the home page only? Thanks

I believe you can do 0 days before booking has arrived, which would be on the day of arrival.

Platform messaging for Airbnb has been working for awhile now - templates and triggers will be available for Airbnb messaging shortly.

Is there a way to send an email to a guest on check out day? I only see an option for day before checkout or day after checkout, but not day of.

Also, for the staff...any updates on in platform messaging?

Hi Rich,

Great suggestions! We'll discuss internally. Have a great Labor Day weekend! 🍹

I am using SmarBnB for Airbnb and VRBO messaging.
You can automate every message and it is sent trough the apps, not mail or sms, also including pictures, very handy when for directions

bump

Paul - Is it possible to update the Overview page with the checkin/out times hyperlinked to the Move page?

Even though I *know* from reading recently (and using) the Move button, this morning I forgot that it exists on within the Overview menu and not at the level with Overview, Info, Charges, etc.

So for an Airbnb booking I just figured I can't change it locally (which is not the case).

I did search for the place in the overview tab where the checkin/out times were located, and had there been a link to the Move tab I'd have found it that way.

Especially for new users I imagine this might cut down on support questions and I don't see much harm.

Alternatively, I imagine y'all philosophically don't like mouseover tips (ie: tool tips) because I don't recall them being used anywhere, but if hovering over Move popped up some info on what it does it could also be useful.

Yes, you can:

https://www.ownerrez.com/support/articles/hosted-transitioning#redirecting-domains

Hi CWV,

We cover this our Product Update post from yesterday:

https://www.ownerrez.com/blog/moving-bookings-account-time-zone-sending-trigger-emails-at-specific-hours-no-more-cc-processing-fees-no-more-csv-imports

Check it out!

Why is the dates tab now missing?

Can I direct multiple websites to my main website?

Hi, I am currently in the same situation as you with stripe. I had a chargeback which I lost and should have won. After weeks and multiple emailsto them and Visa, I have some information. First of all with stripe we are under their merchant account therefore stripe can either further the chargeback or accept it. So once they get notification from the bank they accept it and do not ask if we want to continue fighting this. In my case if they would have not accepted it the chargeback would continue to a higher process with the bank. So now I'm stuck with a chargeback that should have not been accepted. I am trying to get visa to investigate this but can't get anyone to tell me the process. Stripe is worthless and I'm looking to find a new merchant account. Have you found one???