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Editing my Airbnb listing through OwnerRez?? Can't find where to do it. 6 replies

Chris Hynes
Aug 21, 2020 6:38 PM
OR Team Member Joined Oct, 2012 1403 posts

To change the availability, lead time, and guest verification, you'd do that in the Airbnb channel settings in OwnerRez. Go to Settings > API Integrations, click on the Airbnb channel, and click the change button at the top.

You can't fully disable instant book on Airbnb API, only crank up the verification settings: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#book-now

If you want to disable Airbnb entirely, go to the Airbnb channel in OwnerRez and disable and/or delete it.

Cleaning Notes 1 reply

Chris Hynes
Aug 21, 2020 6:36 PM
OR Team Member Joined Oct, 2012 1403 posts

Right now it's just the date. We have plans to add more cleaning features, but no ETA yet.

You can share access to the main booking notes field with portal users or on the iCal feed if you want.

How to delete listings 8 replies

Alece
Aug 21, 2020 6:36 PM
Joined Jan, 2020 221 posts

Yeah, that's where I'd checked and I don't have the Delete option. But I had created these duplicate listings and then immediately realized my error and attempted to delete them. I didn't edit them or push them live or receive any bookings on them. I'm at a loss as to what would have made them so they can't be permanently removed.

Google Tag Manager 2 replies

Chris Hynes
Aug 21, 2020 6:35 PM
OR Team Member Joined Oct, 2012 1403 posts

We have Google Analytics tracking built in -- you don't need to mess with Google Tag Manager.

Instead, enter your Google Analytics Tracking Id following these instructions: https://www.ownerrez.com/support/articles/analytics-tracking

How to delete listings 8 replies

Chris Hynes
Aug 21, 2020 6:34 PM
OR Team Member Joined Oct, 2012 1403 posts

Go to the Properties menu and click on a property. Then look in the sidebar under actions. You'll see Delete and/or Disable there.

If you only see Disable and no Delete, then there's bookings or other info keeping it from being deleted and you can only disable it.

Entering a new property when using API 1 reply

Chris Hynes
Aug 21, 2020 6:33 PM
OR Team Member Joined Oct, 2012 1403 posts

I don't think we have an end to end article with all of the channels, but you basically want to:

1) Add the property
2) Fill out the photos, descriptions, amenities etc
3) Fill out rates
4) Run Tools > Listing Quality Analyzer to see what you missed

Then look at the channel specific articles about adding properties. For example, for HomeAway/Vrbo: https://www.ownerrez.com/support/articles/channel-management-api-integrations-homeaway-common-issues-questions#newproperty

Credit Card Chargeback Using OwnerRez Digital Signature 2 replies

Chris L
Aug 21, 2020 12:50 PM
Joined May, 2017 208 posts

I personally have not had a chargeback, but I've seen references in the Unofficial OR Support Group on Facebook (https://www.facebook.com/groups/702265430182289/) from other owners who have had chargebacks and have won with the digital signature.

Merchant credit card service 2 replies

Chris L
Aug 21, 2020 12:48 PM
Joined May, 2017 208 posts

I'm also a satisfied customer of Lynnbrook, although I've not had any situations that would really require anything special beyond set-up (no chargebacks--yet, anyway).

That said, I've heard good things about Costco's Elavon solution and have been tempted to switch, but honestly I don't do enough volume directly to really make it worth the pain of switching.

Editing my Airbnb listing through OwnerRez?? Can't find where to do it. 6 replies

Monica R
Aug 20, 2020 3:35 PM
Joined Feb, 2018 86 posts

My settings I need to change are booking availability, booking lead time, I want to turn instant book OFF, I need to require guest verification, and I need to be able to manually block dates.

Actually now that I've edited this post twice, I think I'd honestly just like to disable my Airbnb all together, but I can't do it via the Airbnb site or app because apparently it's controlled by Owner Rez. Help? Thank you!

Cleaning Notes 1 reply

Tracy R
Aug 20, 2020 12:38 PM
Joined Mar, 2019 7 posts

Is it possible to have a text box vs just having a date? or having both?

Google Tag Manager 2 replies

Palms at Young C
Aug 20, 2020 11:37 AM
Joined Oct, 2019 2 posts

I'm having trouble with setting up google analytics so I went to Fiverr to get help fixing it and they are referring me to Google Tag Manager. They want me to install the code snippet after <header> and <body> but when I open the HTML editor, I don't see this anywhere.

These are the Google Tag Manager instructions I'm trying to follow:

https://developers.google.com/tag-manager/quickstart?authuser=1

Can anyone help me figure out how to do this?

Thanks in advance!
Marco


How to delete listings 8 replies

Alece
Aug 17, 2020 5:34 PM
Joined Jan, 2020 221 posts

Hey Paul! I have 2 properties that need to be deleted, which fit your criteria ("just recently created but never used"). I'm not finding a delete option anywhere, though -- can you point me in the right direction?

Entering a new property when using API 1 reply

Trident P
Aug 17, 2020 10:20 AM
Joined Feb, 2017 15 posts

Is there anywhere that has a step by step on entering a new property. I cannot remember how to do the API things that we have to do.

Rates, year over year 1 reply

Jacques L
Aug 17, 2020 9:52 AM
Joined Jun, 2014 50 posts

Hi,
I used to restrict bookings more than 6 months out or so, and then I had an off-season to update all my rates and rules. But, a lot of renters want to book their next summer's vacation while they're on vacation, or as soon as they come home so I lifted that. Now, I'm running into a few issues.

* Closer to peak, I lift the Sunday to Sunday weeks only restriction. - Now people are instant-booking Saturday to Saturday in 2021.
* People who are booking 2021 are getting 2020 prices.

and I guess I actually have 40 rates (4 cabins all different x 5 seasons x weekend vs. weekday), so updating it is prone to my human error when I change them. Before I got the channel bridge working, I had made a couple mistakes across different websites that cost me several hundred in undercharged rent. I'd love to just bump everything by inflation, since I think my differentials are fair.

What are you doing about updating rates and rules across years?

Best,
-JJ

Can I change my AirBnB API integration to Limited? 2 replies

Stacy P
Aug 15, 2020 12:22 PM
Joined Jul, 2020 4 posts

Ha! So obvious! I looked at everything BUT that! Thank you!!!

Can I change my AirBnB API integration to Limited? 2 replies

Chris Hynes
Aug 15, 2020 12:13 PM
OR Team Member Joined Oct, 2012 1403 posts

Sure! Just hit "Change Property Mappings" on the Airbnb channel settings in OwnerRez and switch the listing to Limited mode.

Then it will sync only rates and availability (and not any of the listing content). Any further changes to listing content you would need to make on the Airbnb side -- setting to Limited mode will remove the greyed out disabled buttons for listing content on Airbnb and you'll be able to edit content over there.

Can I change my AirBnB API integration to Limited? 2 replies

Stacy P
Aug 15, 2020 11:28 AM
Joined Jul, 2020 4 posts

Can I change my AirBnB API integration to Limited without completely disconnecting the current API integration (I have it set to full)?

How to get reservation tag through OR API? 1 reply

Chris Hynes
Aug 15, 2020 9:04 AM
OR Team Member Joined Oct, 2012 1403 posts

Tags are quite new (just released a couple weeks ago), and there's not yet a capability to query by tags or include them in results. It's definitely in the to-do list though!

How to get reservation tag through OR API? 1 reply

Leonardo d
Aug 13, 2020 3:41 PM
Joined Oct, 2019 25 posts

Hey guys, there are any way to get all tags tagged to a reservation?

I'm creating my own dashboard to control my 15 properties and access tags will be a must. For example I use tags to register some specials for this reservation like: bday celebration, pool heater, bbq rental,...

Widget for dynamic pricing 7 replies

Chris Hynes
Aug 13, 2020 3:24 PM
OR Team Member Joined Oct, 2012 1403 posts

You're in the legacy rates mode, so the rate table widget will only show your seasonal rates.

If you upgrade to the new rates mode, the rate table widget will be able to calculate rates based on the season and spot rates you've got configured (from PriceLabs).

The other thing you can do is on the Multiple Month Calendar widget, show the rates there (see screenshot). This works wether you're in legacy rate mode or not.

Widget for dynamic pricing 7 replies

James W
Aug 13, 2020 11:39 AM
Joined Nov, 2017 9 posts

I am using Dynamic Pricing (Price Labs, like I mentioned in my OP). That's the crux of my question - how do I get the Price Labs prices to show in the Widget? It only shows my seasonal rates I specified (which are now overridden by Price Labs).

Widget for dynamic pricing 7 replies

James W
Aug 13, 2020 11:37 AM
Joined Nov, 2017 9 posts

Thanks for the reply. However, in the Create (or Edit) Widgets I don't see anything about Nightly Rates. The only options are text Color, name, Publicly Accessible, Properties, and CSS.

VRBO API OR Integration issue with booking 1 reply

Chris Hynes
Aug 13, 2020 10:30 AM
OR Team Member Joined Oct, 2012 1403 posts

We talked about this via support tickets but I just wanted to post the solution here for future questioners... The issue was that it was a platform booking, not via API. This can happen from sending a quote to the guest using the Vrbo App. Vrbo has a bug where if you send a quote it'll make a platform booking instead of sending it through API. They do not currently support sending quotes when you're API connected.

More on this at the second to last Restrictions bullet on this page: https://www.ownerrez.com/support/articles/channel-management-api-integrations-homeaway

Client/Prospect Marketing Materials 1 reply

Chris Hynes
Aug 13, 2020 10:28 AM
OR Team Member Joined Oct, 2012 1403 posts

You can just give them the URL of your site: https://www.pinevillasofhayward.com/

import past OTA bookings 1 reply

Chris Hynes
Aug 13, 2020 10:27 AM
OR Team Member Joined Oct, 2012 1403 posts

Yes, this is a limitation of the Airbnb API.

To pull in previous reservations, use our Channel Bridge tool: https://www.ownerrez.com/support/articles/channel-bridge-what-is-is-how-it-works

Widget for dynamic pricing 7 replies

Chris Hynes
Aug 13, 2020 10:27 AM
OR Team Member Joined Oct, 2012 1403 posts

The rate widget displays the pricing you already have.

You can create some sorts of dynamic pricing within OwnerRez like last minute discounts: https://www.ownerrez.com/support/articles/last-minute-discount

For more detailed dynamic pricing, we integrate with other tools like PriceLabs, Beyond Pricing, and Perfect Price: https://www.ownerrez.com/support/articles/dynamic-pricing-overview

Why is OR importing an Airbnb booking that has not been 'accepted' yet? 3 replies

Chris Hynes
Aug 13, 2020 10:25 AM
OR Team Member Joined Oct, 2012 1403 posts

For edification for future questions, this is because Airbnb includes all reservations in their iCal whether they are accepted yet or not.

The best way to solve this issue is to switch to the API integration: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb

Editing my Airbnb listing through OwnerRez?? Can't find where to do it. 6 replies

Chris Hynes
Aug 13, 2020 10:21 AM
OR Team Member Joined Oct, 2012 1403 posts

When you're API connected, the settings in OwnerRez will update your Airbnb listing. The calendar in OwnerRez will be pushed to Airbnb, and the listing content on the Description, Amenities, Photos etc. tabs of the property will be pushed to Airbnb as well (if you are in Everything sync mode).

There's a lot of information about what settings control what in the docs: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb

What settings in particular are you trying to update?

Editing my Airbnb listing through OwnerRez?? Can't find where to do it. 6 replies

Monica R
Aug 13, 2020 9:07 AM
Joined Feb, 2018 86 posts

My Airbnb listing has all kinds of incorrect settings on it and I've tried to use the Airbnb app to edit them. However I get a message that says "This property is managed by OwnerRez, so you can't edit its content on Airbnb. Visit OwnerRez to update the listing's content."

I've looked everywhere on OwnerRez to find how to edit the Airbnb calendar, the booking availability settings, the booking policies, etc. and I see nothing. It's causing a problem because my Airbnb calendar is showing OPEN for dates that are booked and I have no way of fixing that or editing the other booking settings. It's also showing several other parameters that are incorrect and I'm really afraid I'm going to end up double booked.

Can anyone assist please?

Thank you!

Merchant credit card service 2 replies

Bruce I
Aug 12, 2020 5:11 PM
Joined Apr, 2017 9 posts

I have been using the Lynnbrook Group, and everything has run pretty smoothly for me so far. https://www.lynnbrookgroup.com/