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If you connect up iCal syncs, they run automatically on their own to update calendars.
You might also find Mutual Blocking useful, depending on exactly what you're trying to accomplish:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
Trying to get clear information from booking.com and Airbnb such as what were my total earnings and commissions and fees and credit card fees and anything else? Turns out not all you did not issue statements but they like to keep it nebulous.
Does owner reservations have the ability to pull from each listing site into something that's amenable to filling out a schedule C or Schedule C... USA?
Is this something I could do once and have it managed along with the other listing site so I don't get double bookings? Or do I have to constantly do something with the link manually?
OwnerRez supports door lock code integration for certain types of door locks:
https://www.ownerrez.com/support/articles/integration-door-locks
If you're using this, the code would have been taken care of automatically.
Anything that is iCal compatible, you can import/export from OwnerRez using our calendars.
I'm not completely sure exactly what you're trying to do here, so you might need to create a dummy property in OR to properly keep track of it. But it certainly ought to be possible to make its calendar visible.
last night a guest arrived and couldn't get in because the codes I sent were set to their original arrival day (today) rather than yesterday. After booking they decided to add an extra day on the front end, which I had changed in OR. But I forgot to update the keycodes to also start working one day earlier than their original booking.
I just sent up an alert email template using a trigger on booking dates changed to remind me to update the keycodes.
Figured I'd share in case anyone else is using manual custom fields for keycodes, it's kind of heartbreaking when people can't get in late at night (and you sleep through the phone ringing).
Start out simple. Rather than obsess over Smart Lock integration and 5 page Lisa's everything else, get it hooked up to the four main channels like VRBO, and that everything works properly
Yes, we offer a Concierge Setup service:
https://www.ownerrez.com/support/articles/concierge-setup-overview
If you're interested in this, write in to help@ownerreservations.com and we can get things started.
Hello all,
I am not very tech savy and am looking to manage my condo rentals using OwnerRez. Does this site offer training or can I pay to have everything set up, ie website etc.
Thanks
Aaron
Hi
I have an RV (motorhome). It is on ABB, BDC, VRBO and Flipkey/TripAdvisor as stationary rental.
However, there are two large sites (in North America) where you can also rent it for people to drive for vacations. RVShare and Outdoorsy.
Is it possible to somehow even if ical sync that into the OwnerRez calendars to avoid double bookings that way? They may/may not have an API, but this for example is their page for avoiding double bookings:
RVSHARE: https://help-rvshare.force.com/s/article/How-do-I-sync-my-RVshare-calendar-with-another-calendar
Outdoorsy (working on finding this...)
No PMS that I can find can do this and it is a rapidly growing market online.
Thoughts?
I am going to check it now. Thank you .
Did you try the booking *detail* report? That doesn't include vehicle info, but it definitely has all the other things you listed.
This would do better as a support request to the Helpdesk, since other users cannot see your bookings.
Thank you Lydia for your reply. I have checked all of that but unfortunately it does not provide what I need . Thank you .
the custom guest review link has this blurb at the bottom which is misleading (the part about credit card processor). Might be a turnoff to guest who think somehow their review is going to Visa or Mastercard. Not a big deal since nobody reads this kind of thing anyway.
Is this secure?
We take security very seriously. This page has been secured by a 256 bit SSL certificate, and all data is securely transmitted to our credit card processor. Please visit the OwnerRez encryption page for more information. The OwnerRez booking system will not sell or share your personal information to anyone.
Not sure this is what you want, but take a look at "Reports" and then "Date Range" (second choice on left). Or, another thought, if you're just looking for info on individual bookings, set up an email with all the "Custom Fields" and regular fields and then make a trigger to send that info to you a certain number of days after the booking.
I would like to print out a detail guest information, example first and last name , arrival and departure dates, # of children , vehicle info etc etc . How can I set this up on OwnerRez ?
Hello,
I am running the Tax Detail report for Last month:
https://app.ownerrez.com/reports/taxdetail?ExportFormat=&DownloadTrackId=4109f3bc-6179-402f-860b-2ddfa9330b27&PropertyIds=251881&PropertyIds=251882&PropertyIds=266261&StartDate=2%2F1%2F2020+1%3A45%3A44+PM&EndDate=2%2F29%2F2020+1%3A45%3A44+PM&IsAccrual=True&DateField=Arrival&IncludePending=false&IncludeCanceled=true&IncludeCanceled=false&GroupBy=&ShowEmptyGroups=false#report
I cannot for the life of me figure out why this report is showing some rent as taxable & cleaning fees as non-taxable and then for the same property it shows some rent as non-taxable and the cleaning fee as taxable.
The rates for this property are all entered as taxable by checking the "Tax will be figured against this rate (recommended)" box.
The cleaning fee is entered as non-taxable by clicking "No" for "Is Taxable".
Booking # Period Nights Charge Total Non-Taxable Charges Taxable Charges
ORB2411036 5.00 470.00 395.00 (should be taxable) 75.00 (should be non-taxable)
ORB2435940 5.00 470.00 395.00 (should be taxable) 75.00 (should be non-taxable
ORB2363528 4.00 391.00 316.00 (should be taxable) 75.00 (should be non-taxable
ORB2338685 6.00 549.00 75.00 (this is correct) 474.00 (this is correct)
ORB2290975 1.00 391.00 75.00 (this is correct) 316.00 (this is correct)
Any help would be appreciated.
Did you add this option? The guest can choose which level? I don't see it.
Yes, that's correct - currently you can't force-create multiple entry lines for the same custom field. If you use the "rich text" field type, then that at least allows the guests to create multiple lines.
I was thinking about offering combinations, thanks...
Have you looked at "Settings" then "Surcharges & Discounts"? You should be able to set a % discount just for that property, and just in VRBO, for nights "Greater Than or Equal To" X number of days. This talks about it: https://www.ownerrez.com/support/articles/length-of-stay-discounts
As another option, from within VRBO you cannot do "monthly rates" but once you set your nightly rate you can turn it into a monthly rate by giving a "discount" for those who book for a month or more. Go into VRBO, to the rates calendar, and click on the "rates settings" tab at the top, right. There you can put in whatever the % is to discount your nightly to what you want for a monthly. VRBO defines monthly as 28 nights or more.
Ross C said:
Not quite sure what to do with this. I have 3 properties, so I cannot sync with VRBO and Flipkey/TA?What should i be doing and how often to keep them in sync?
"For channels that aren't API integrated, identifier mapping allows you to match listing numbers from the channel to properties in OwnerRez. This information is used to match up inquiries, review imports etc. from the listing site with the correct property in OwnerRez. It's also used by Channel Bridge to match up properties when you are importing booking details (VRBO/HomeAway and Airbnb channels only).
I have 3 condos on VRBO and Airbnb. I'm able to use Ownerrez's API for Airbnb, but the way I sync with VRBO is as follows.
a) first off, I have the ical calendar sync setup, so that Ownerrez is calendar is kept in sync with VRBO. Bookings from Airbnb flow quickly (seconds) to Ownerrez and then 30 mins later it appears as a block on VRBO. No manual intervention needed
b) next, soon (minutes or hours) after I see a new booking on VRBO I use the channel bridge to import from VRBO into OwnerRez. Channel bridge is a Chrome browser extension, and it will bring in a ton of data about your new booking.
c) if for some reason you stop getting new bookings it's still a good idea to run channel bridge if you have gotten payments from guests. This only applies to me towards the end of ski season where I might get payments made to VRBO by the guest, but I go for a month or two with no new bookings. I don't think this has ever really happened to me, just pointing it out that there is never any harm in running channel bridge. If there are no updates nothing changes.
You'll also want to use the Channel Bridge to export reviews from VRBO and import them to OwnerRez.
Last thought. If you really wanted to you could possibly offer up various combinations of your three properties on VRBO so that you get to the 5 property limit. For instance, you could list properties A,B,C and then ABC and maybe AB. That's five combinations and would allow you to turn on the VRBO API. I'd suggest starting first with channel bridge because there are other considerations for using the VRBO API from Ownerrez such as needing a payment processor (ability to take credit card charges).
#2. I was trying another channel manager in Airbnb - "Smoobu". I deleted it from that manager, but Airbnb won't let me add OwnerRez in its place. I am getting the following message:
"You may only authorize one property management app to manage your account."
The prior manager appears on top right of my airbnb listings page as "Smoobu Sync" but doesn't allow you to delete it. The Airbnb support person was basically blank on what to do.
Not quite sure what to do with this. I have 3 properties, so I cannot sync with VRBO and Flipkey/TA?
What should i be doing and how often to keep them in sync?
"For channels that aren't API integrated, identifier mapping allows you to match listing numbers from the channel to properties in OwnerRez. This information is used to match up inquiries, review imports etc. from the listing site with the correct property in OwnerRez. It's also used by Channel Bridge to match up properties when you are importing booking details (VRBO/HomeAway and Airbnb channels only).
I have $3350 per month on one listing, on Vrvo is says $3900 per month. I went to settings , than to season rates and it says $3350 for the month of march. does any one know how to fix this. It is sunday and the vrbo manager office is closed.
Tim
Dewey, I read that to mean if you make it a "rich text" entry field then the guest will be able to use multiple lines in their answer. (That's why he is suggesting you tell them to use one line per guest.) I don't think he means you can create multiple entry lines for the same custom field.
I'm trying to add a multiline custom field as Chris mentions in his comment on this thread:
https://www.ownerrez.com/forums/2/topics/22764/posts/60760/reply#form
I've selected "rich text" but I don't see an option to make it multiline.
Where can I do this?
Thanks.
Yes, you can create 2 properties, each with their own listings and calendar. Use Mutual Blocking to make sure the calendars are both correctly blocked between them:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
I have 1 property but want to sell it 2 different ways. Can I treat one property as 2 properties and can i have them share one calendar, or would I have 2 calendars that sync ? Any guidance is appreciated.
