General Help and Questions

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Do you mean, to cancel a booking?

https://www.ownerrez.com/support/articles/cancelling-a-booking

Finally got this feature released! Read more:

https://www.ownerrez.com/support/articles/discount-codes

Finally got this feature released! Read more:

https://www.ownerrez.com/support/articles/discount-codes

I can't seem to find any instructions....

I was able to convert that to a booking with a new guest.

Can you let me know what information you were using for the guest? Maybe something was coming down as invalid.

Well it shouldn't have crashed, for sure. I'm sending this over to the engineers for investigation. Thanks!

That's the easiest way, yes. Sometimes people will just configure their holiday rates as Spot Rates on the specific days affected.

I see the holiday list. I see the settings for how to apply the holiday rate to each day on a weekend (If Friday - apply all weekend, if Monday apply all weekend).

Where can I adjust the holiday rates? Does that need to be set up as a season?

I found the issue... when I tried to convert block to booking AND guest wasn't created before... crash.

I guess the Add new guest option on Guest Info is not working properly ;)

Try this one... Block # ORB2230799. But looks anyone will be crash

This is genius, Lydia!! I'm thinking of ways I can implement your method.

Hahaaa! I'm OK with insane! But, it would be nice to have at least one field or criteria that was totally controlled by owners so we can do things like this.

That's... brilliant. Insane, but brilliant. :-0

Now I need to go somewhere quiet for a bit and ponder the meaning of life. :-)

We're planning on upgrading the triggers so you won't have to do screwy stuff like this. But for now that's not actually a bad scheme. Might potentially cause some confusion with your API connections if you have any.

There's probably a better way, but I have a similar situation and did a work-around as follows:

I write my email template for the special group of guests.
I do not permit pets, so my bookings will always show "0" in the number of pets field. For my special group of guests I go into their booking and change the "number of pets" field to 17.
I set up a trigger for that email. As part of the trigger I say to use the Booking Field "Number of Pets" is "Greater Than" 10. (I set it at 10 on the off chance I permit someone to bring a pet for some reason.)
My emails go out to this special group without my having to send them individually.

I know it's goofy, but it works. Hahahaaaa! Can't wait to hear how to do it the right way. :)

Thank you. Enabling PM Premium would be overkill just to gain this benefit, but I appreciate your answer.

No there's not, because it wouldn't work. The way the iCal standard is designed is not intended to include multiple calendars for different things. It's supposed to be *one* unitary calendar. So there isn't any way for one calendar feed to keep track of the different overlapping schedules for multiple different properties. You have to have one feed for each property. That way you can import them into Google Calendars and set them up with different colors so you know which is which, much like we display them on our main OR calendar ribbon screen.

The right way to do what you want to do, is Portal Access, which gives him an OR login so he can see that screen. That's a Property Management premium feature but may be worth a look:

https://www.ownerrez.com/support/articles/portal-access

Oh, I don't think using an email template (scheduled) will be the best work around, because I'd have to create an email template for every transaction. It is too bad we can't edit the scheduled messages to be able to personalize them with things like this (adding a specific link for payment for a particular booking).

Thank you for this. So, following your instructions I see the options are:

How much should the guest pay?

Whatever is due at the moment (based on the booking's rules)
Whatever the guest wants to pay (the booking's rules will not be enforced)
A specific amount of:
$ . Only show this amount

I don't see a way that we can schedule these requests, though.

So should my work-around be to create an email template to request the payment that includes the URL for the 3rd option (A specific amount) and then schedule that email to be sent when we wish?

It would be nice if we could use a calendar to schedule the requested payment when we use this option under Transactions.

Hello,

I have 10 properties listed in OR and can see all 10 properties' bookings on the Bookings calendar.

I'd like to share that calendar with my husband so he can look at it easily on his phone or computer whenever he wants.

I know that each property has its own iCall link but is there an iCal link to show all properties on the bookings calendar?

Yes, it's easy once you know how, but hard to find. :-)

Go to the Booking, Transactions tab. Look for the Request button, which is actually a drop-down menu. Select Request Payment.

This pops up a screen which ultimately leads to an email being sent to the guest with a payment link. But at the top of the first popup there's a radio button option with several choices that should meet your needs.

Once you've selected the appropriate setting, make sure to complete the process so that email gets sent!

Good Day,

I have some guests who request a greeter to meet them instead of making their way to the property themselves. This is noted under custom fields. I have created a separate email template for those guests but I do not see a way to trigger that particular email as it is based on the custom field.

Is this possible? Otherwise I will need to manually go in and change all of these to the correct email template.

Thanks!

Do you know the number of the block, or, if it did actually convert to a booking, the booking number? And, can you send those, with your message, to help@ownerreservations.com so we can look into it? Thanks!

Hi Guys, there are some crap when I tried to convert Blocked-Off (generated by iCal sync) to booking.

"Crash, bang, @#$@!*%! (An error just occured.)
What just happened?
Whatever you just did caused an error. We immediately logged the error and sent emails to the right people.

What do I do now?
Try whatever you were doing one more time. If the error still occurs, please contact us and tell us what happened. Or, even better, use the Feedback menu at the top right of the page to send a suggestion."

Our payment settings say that the guest must pay 50% to confirm the booking and the remaining 50% is due 45 days before arrival.

However, once in a while we might want to be more flexible in the guest's payment schedule.

Let's say I'll allow a guest to make a down payment of $500 to confirm the booking. The remaining balance would be divided in half, with the first payment due 90 days in advance of arrival and the final payment due 45 days in advance of arrival.

I can't figure out how to send a payment link to the guest for a random, specific amount.

I found the "2018 Year in Review" article on the Support side, which says:

"We also added several other features to improve the guest experience:

Specific amount when making a payment request - Prior to this, you could only request a scheduled payment amount. You can now give an amount (and optional description) when sending a payment request to the guest. This is also accessible as an email merge field link so you can set up automatic payment requests and triggers."

But I can't find any instructions on how this can be done.

Can anyone help?

Thanks!

@Chris Hynes - I typically block on VRBO first when I *think* I have a trip planned for myself or family (daughter lives nearby a condo). So once I set it as blocked on VRBO, it soon syncs via ical to OR. Then some day(s) later I will convert the block to a booking. Actually, before I realized that was possible I was going back to VRBO and deleting the block, then waiting on ical sync and was always worried about a guest jumping in. But in hindsight I think I could have left the block on VRBO and just deleted the block in OR and proceeded with a new booking.

It's not a huge thing, I'll just have to do some manual steps whenever I do this.

There is not a way to run a report on any field, however for surcharges have a look at the Line Item Pivot report. That should break out what you need for those and then you can export it to Excel if you want to slice and dice further.

Is there a way to run a report on any field so we can further analyze to our heart's content? (ie: List of all fields with check mark toggles). Specifically, I need to run reports for things I have entered as surcharges-- wristband fees to our HOA paid quarterly, cleaning fees I pay monthly, etc. In owner reports, these are only shown under non-commissionable lumped together. Thanx!

Yes, right now it only runs either blocked off time created or booking created triggers. The booking isn't actually created when converted from a block (the number stays the same), just turned from a block to a booking.

Is there a reason you're going block -> booking instead of just creating a booking right off?

This is because tax is being factored out of the cleaning fee. It looks like Airbnb is already remitting the tax for those. Do you need to also remit tax?

If not, go to Settings > Taxes, click on the taxes, and set the listing site criteria to "Everything but Airbnb". That way tax won't be calculated out of the cleaning fee.

Then run channel bridge import again for those bookings and it will update the charges.

You should be able to just print it using your browser's normal Print function. Nothing special needed in the page. It's true that different browsers can format things differently, and you might want to set it to print in Landscape mode vs the usual default Portrait.