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Hi Cheryl,
We recently fixed a bug (noted on this Change-log), where owner statement previews were incorrectly showing Pre-deducted expenses in expense columns. It's generally intended for any expense set as Pre-deducted to not display on the owner statement. This is indicated via the options themselves, these expenses would be included in the owner payout formula instead.
If you'd like a subtle workaround, you can change your custom view to display the charge rather than the expense, this would work as long as you're expensing the total charge.
If you're still needing assistance, I'll reach out to you on your support request with the same information to see if we can work with you further.
~Caleb
Hi James,
Just got done reviewing your support request, I'll be answering your ticket shortly, but just wanted to let you know here as well.
~Caleb
Started work on my monthly statements this morning and my column for "cleaning fees in period" is showing $0.00 for all 4 bookings. Tried a couple of different owners and and different views with same results. Next, I looked back at my July, June, May, April etc statements and the "cleaning fees in period" column and all of my correct figures have disappeared and are now showing $0.00 vs the correct amounts they were showing when I did the statements! I thought all completed statement info/history would have been locked so no changes could me made? I have not changed any settings on my owner rez account that I am aware of. Someone else on the Owner Rez facebook page wrote in about the same issue about 4 days ago. I have contacted her directly to see if she has had any resolution. A few others commented that their credit card fees weren't showing up correctly on statements. I have also sent an email to Owner Rez Help. August 31st is quickly approaching, so I hope someone out there has a solution for me.
Hi Mitch,
That sounds like a little more than what we offer at this time via reporting, we have some plans down the pipeline for more reporting features and custom reporting has been discussed in length.
There may be some ways to accumulate this data via multiple reports or by using the booking list view with filters to assort future dated bookings and see what money they have collected, then remove ABB and see what is left. If you'd like more hands on assistance with this, please reach out to our helpdesk and we'll see if we can come up with some workable solutions for your use case.
~Caleb
Hi,
There are some ways if you have extensive knowledge with JavaScript. But they would require some extensive modifying of the page. We don't generally recommend that as it isn't really a practical solution.
Instead you're usually better off setting up a form to send out post booking.
~Caleb
I've just sent the following to Support but I wondered if anyone else had come across it. If anyone has any ideas or experience of this I'd be grateful for the info.
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This morning, I thought I had a no show from Booking.com but when I looked in the booking.com extranet the booking wasn’t there anymore. It is still showing in Ownerrez.
Upon digging deeper, I have found that a date change request on booking.com was confirmed for this booking. The owner doesn’t believe it was him and checking the policies in booking.com automatic changes are turned off.
The new dates clash with an existing booking so now I must organize a cancellation.
I have looked in the support lists for Booking.com known issues and this date change issue doesn’t seem to be in there.
The issue as I see it currently (possibly not an OR issue)
1. Booking.com has allowed a date change to an already occupied date.
2. The original booking is still in the Ownerrez calendar.
3. The new booking date isn’t (possibly due to it already being booked).
I thought you should know for your support documents. Also if there is something I have missed can you let me know. Finally is there a way to track this to find out if it was an automatic change in Booking.com or did the owner agree to it?
Hello everyone,
Is there a report that can be run within Owner Rez which shows as at a given date, what the advance deposits (i.e. deferred revenue) is? So for example, you could choose a date like July 31, 2024 and show the build-up of all cash collections received prior to July 31 but which relate to guest bookings taking place after July 31? Looking to see if this is doable to be able to put together financials on an accrual basis rather than a cash basis.
Thanks!
Hello all,
Is there a way of adding a listbox to the booking widget so we can ask the guest how they found us? The list would contain e.g. VRBO, Airbnb, Google Search, Social Media etc.
Thank you...
Hey James,
Not to my knowledge. I see this was discussed some months back in another forum thread. https://www.ownerrez.com/forums/general-help/vrbo-problems
If you'd like to write to us at help@ownerrez.com, perhaps we can see about taking this discussion directly to Vrbo support to see if they can provide us any additional detail.
Good afternoon, everyone. After years of offering a loyalty discount to our repeat guests, I want to implement something new with a point system. Is there an app/software like preferred patron that integrates with the software, or has anyone implemented this type of program? If there are any users who have implemented this type of program, I would love to collaborate and get your feedback.
thank you
Sorry for the title pressed go without finishing..
I was wondering if there have been any developments with the API connection to VRBO.
In particular the VAT registration issue in the UK?
I wonder about that as well. Any updates would be great. Thanks!
I just posted the following on a similar thread:
I acknowledge the age of this thread and ORs lack of desire to create their own solution, which makes perfect sense.
That being said, what I would like to see is the cleaner's contact information automatically synced with Breezeway and Turno.
While having multiple platforms that do their own thing really well, it can definitely feel like everything is just cobbled together to work with no single source of truth. As the owner/operator, I don't want to jump around a bunch of platforms to see what's what. Furthermore, I would like to have messaging for the guest that says 'your professional clean was just wrapped up by Susy Q. Cleaner, let us know how she did" --type of thing.
So I would very much like to see a tighter integration of data between the applications...
I acknowledge the age of this thread and ORs lack of desire to create their own solution, which makes perfect sense.
That being said, what I would like to see is the cleaner's contact information automatically synced with Breezeway and Turno.
While having multiple platforms that do their own thing really well, it can definitely feel like everything is just cobbled together to work with no single source of truth. As the owner/operator, I don't want to jump around a bunch of platforms to see what's what. Furthermore, I would like to have messaging for the guest that says 'your professional clean was just wrapped up by Susy Q. Cleaner, let us know how she did" --type of thing.
So I would very much like to see a tighter integration of data between the applications...
I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now.
Hi Dwayne,
If you haven't already, please write this in to the Helpdesk. This will require more digging into sensitive account information than is safe to disclose in a public forum.
We look forward to getting to the bottom of this for you. Thanks so much!
I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now.
Not currently strictly with Ownerrez,
We do offer integrations with services such as Touch stay, which may be helpful for you, But otherwise if they're not quite what you're looking for then you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez:
https://www.ownerrez.com/forums/requests
Is there a way to make a URL link to the field code for the House Manual for a property?
{PINSTMAN}
Hi Fernanda,
As long as you're API connected to VRBO then generally no. There's typically no means to accomplish what you're looking for yet.
We don't generally recommend not being API connected, but if you really need to you could try utilizing iCals instead.
This could lead to more headaches down the road such as double bookings, but it would allow Vrbo to remain in charge of the payment process.
Hi Bri!
Is there a way for VRBO to charge the guest the 100% payout? In other words, can VRBO collect the total booking amount along with their fee and then pay me the remaining portion? I understand that many hosts use OwnerRez to avoid this situation, but in my country, there are significant limitations with credit card processors.
Im about to API connect but in my case vrbo will be a failure if I need to process their payments.
Thanks for your advice.
Hello, I'm having the same problem and support team still couldn't fix this problem for more than 10 days back and forth. Are there others having this issue too?
Hi Jhem,
You could ensure that your Rental Agreement has a section that discusses costs beyond what would be covered by the security deposit. For instance if the RA says you hold them responsible for all of those charges then as long as it was signed, you could charge the card for the excess.
OwnerRez itself generally doesn't feature anything akin to incidentals, we have security deposits and damage protection, and then a custom surcharge system to create charges as you need
Yes, I’m experiencing the same issue. Booking.com is not enforcing the minimum night requirement, even though PriceLabs is configured correctly, and it appears as intended in my OwnerRez calendar. I tested it on Booking.com and was able to make a 1-night booking.
Update: I had a non-refundable rate hidden in booking.com which appears to have been causing the issue. I deleted it and only have a single rate option. It does make my calendar look to be unavailable if a minimum length of stay applies. e.g., August 13th and later is available/bookable but has a 2 night minimum while the 12th and before is 1 night minimum.
In the case of "request to book," I don't think there's is a vrbo reservation so there is nothing for the guest to cancel.
Hey Caleb, I went to the helpdesk with this very same, very concerning issue, and they told me to post it in the forums. Ahem....
Not only is my inbox overflowing from spurious non-messages (see below) I'm seeing messages that I shouldn't see, between one of my clients and her guests at properties that I don't co-host. I'm faced with either letting her know that OwnerRez is somehow "leaking" messages to me, which will make me look incompetent, or saying nothing and pretend it's not happening. I'm not a lawyer so I can't say if there are any privacy violations, but it sure makes me uncomfortable seeing other people's emails that they don't know I'm reading.
I'm going to have to tell my client, because at some point I'm going to reply to a message that I shouldn't even have seen, and I don't want to have to explain that later. Any suggestions on how to make this not sound like negligence?
As a separate matter, I also get a separate message from each guest in a party wheneever one of them replies. So if a guest in a party of six says "Thanks!", I will get six new messages in my inbox, one from each guest, even though they didn't send anything.
These issues have made my inbox chaotic and unusable. In order to avoid accidentally answering a message I shouldn't, I have taken to the inboxes on Airbnb and other OTAs exclusively, only accessing my OwnerRez inbox to mark everything as read.
My inbox is a dangerous mayhem. I know you're working on a new one, I sure hope you release it soon.
Hi Haydn,
This is probably a little too much deep work to cover in a Forum post. I replied to the support ticket you wrote in about this. And recorded a Loom Video that steps you through the solution.
Hope that helps and look forward to helping you further with this if needed
-Steve
Generally speaking, you are always better off getting the guest to cancel. If they don't like their decision, they should be the ones canceling. This negates the entire issue.
We have 106 timeshare units that are represented with a 4 digit code (ex. 1111). Each unit can be partially owned by 12 different owners. We call that fractional ownership. We represent this fractional ownership for each unit with a two digit code after the unit number (ex. 1111-01). So 1111-01 would mean it is the 01 owner for the unit called 1111. Each of these fractional owners are entitled to 3 weeks at the timeshare unit a year. Let's say those 3 weeks for that owner (01) are Jan 5-12, Feb 2-9, and March 1-8 of 2024. You will also notice these are week-long stays that go Friday to Friday.
So here is the crux and what we need from OwnerRez.
Let's say the owner, 01, who owns the aforementioned weeks (Jan 5-12, Feb 2-9, and March 1-8 of 2024) for unit 1111 wants to rent their unit for those weeks. How do we create a property profile that we can then designate those dates as available and ensure the customer sees each week as an individual rental option? What I mean by an individual rental option is they look at unit 1111 and they see there are 3 full weeks available and they can only rent an entire week at a time - we do not rent individual days. Now that is step one of this puzzle.
The next step to the puzzle is we can have up to 12 different owners with different sets of weeks available. So we need to be able to repeat the exercise in the above paragraph numerous times for a single unit and ensure that the money for the rental goes to the appropriate owner for each week rented. For instance, let's consider another owner, named 02, of unit 1111, who has the weeks Apr 5-12, May 3-10, and Jun 7-14 of 2024. If someone were to rent unit 1111 during Apr 5-12 we want to make sure the money goes to owner 02. While of course if someone rents unit 1111 from Jan 5-12 we want the money to go to owner 01. And of course we want to be able to provide each owner with an accurate monthly financial report about these rentals.
The final layer to the puzzle is that the weeks each owner has for each unit rotates every year so they are never the same year to year.
We want all of this to be built into our system at OwnerRez if possible while not presenting a horrible confusing mess to the customer when they view the options they have for rent.
Another way we can look at this is to categorize the different units. For instance, let's say there are only 4 different categories of unit: 1) a 2 bedroom / 1 bath with no view, 2) a 3 bedroom / 2 bath with no view, 3) a 2 bedroom / 1 bath with ocean view, and 4) a 3 bedroom / 2 bath with ocean view. Now we can just present the customer with 4 options and lots of availability which would be the compiled availability of all the similar units and all the partial owners weeks they want to rent it out for... Do you think this is possible? Again, the money and reports would have to still be given to specific owners and we would like that automated.
Thank you for your help.
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I am not sure if this has been discussed or answered before.
Does OR have like an incidental charges? Or Is it just the security deposit. We want to know what other hosts do if the amount of damage and extra cleaning exceeds the security deposit hold. Do you charge the guest on their card on file or do you wait for them to process the payment? I am afraid they will just ignore the message and won't pay for the remaining balance after the SD has been deducted.
