General Help and Questions

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Sure! Go to the main Bookings screen, and choose the List view:

Then select the Filter button:

And use either of these two filter options to select what you are looking for - signed agreements, not-signed agreements, specific agreements, any agreement, etc.:

Hello!

I am very new to OwnerRez and I am trying to find out how I can locate guests who have not signed agreements.

Any idea where I can find this?

Thank you, 

Brooke Nash

Also, will the voice feature have the same international restrictions as your SMS service? Not being able to communicate with travelers from other countries is likely a deal killer for us. 

Thank you Shawn, that is fantastic news! Will your Dialer feature have a smart phone app or some way that we can enable our staff to take calls when they are away from their computer? 

Thanks Ken. I did put in a support ticket and sent an email yesterday. 

There's quite a few things that can cause this.  Please write in to the Helpdesk with the specific example, and we'll investigate.

I have my minimum nights set to 3 but I keep getting instant bookings for 2 nights. Has anyone had this issue and found a solution? 

I've had this challenge as well, with a surcharge (cleaning fee) getting pushed to AirBNB regardless of parameters.

I was trying to waive my cleaning fee on AirBNB to make the algorithm happy. I tried setting parameters so 1 night stays would have a cleaning fee still. It appeared Airbnb was always charging the cleaning fee, even for longer stays where it's easier to absorb the cost.

It sounds like Neil is saying AirBNB is willing to look into it/fix it but AirBNB needs to have OwnerRez IT contact AirBNB directly (for some reason).

I read about the option to use a "management fee" surcharge added as a rent item instead of "Cleaning Fee" but am concerned having the extra fee will negatively impact the AirBNB algorithm.

Hi Spencer - just a heads up, we will be coming out with a Dialer (call center-esque) feature as a Public Beta in the coming months. If you have an SMS number with OwnerRez, you'll be able to accept calls (not just texts and voicemails) from that number from inside OwnerRez.

I don't know if you want to wait that long, but I just wanted to give you some information about it.

-Shawn

I like the idea of sharing the calendar widget in automated emails to cleaners.

Does anyone know how to remove the direct booking website link in the footer of the widget?

I know this post is older, but if you are still looking I have been using a tool for my real estate clients that does a pretty good job of this.  It's called Streak and I use their free version, but they have higher levels with more functions... It is tightly integrated with Gmail so it's works really well for us... I'd check it out as it's designed to do exactly what I think you are looking to do.  If you have specific questions, I'd be happy to help.
https://www.streak.com

Any chance of adding more credit card processors like Open Edge to automatically import deposits so I can use the Deposits feature? Currently you only have Stripe and Lynbrooke. Thanks!

Has anyone integrated a virtual phone system with OR either directly, via a CRM, or using a tool like Zapier? 

Please write in to the Helpdesk with the specific URLs in question, so we can take a look.  My first guess is that perhaps you have not configured each separate Widget to be for each individual property correctly, but I'd need to see them in place on their pages to confirm - and, you say you only have one dynamic page, which wouldn't work that way.  I'm suspicious that this approach may not work, but I'd want to run it by the engineers before definitively saying so.

Hi, I'm using Wix to host a site to rent my cabins.  On each Cabin's detail page I want an availability calendar.  I've mapped the URLs and embedded the "All Properties" widget code, but all pages show the availability calendar for my first Cabin only.

In case it's relevant, I'm using Wix dynamic pages so I have coded a single page that is populated using CMS for each of the cabins.  That said, each resulting page has a unique URL which I've loaded into the URL mapper in the Widgets section.  I've triple checked the URLs and even copy/pasted them directly from my browser window to ensure not typos.

Any help would be greatly appreciated.

Thanks!

Tim

If you are looking at the Booking.com rate calendar, then you won't see the minimum stay info from Pricelabs/Ownerrez, but in my experience, it will still be there - in the STANDARD RATE PLAN ONLY.  If you hover, it will tell you "has restrictions". You can test it by attempting to set up a booking.

The bigger issue that you will run into is if you have a longer minimum stay in Price Labs of, for example, 28 days and also a WEEKLY price plan set up in Booking.com's Rate Plans. Owner Rez will (can only?) send the PriceLabs minimum stay TO THE STANDARD RATE PLAN. So the WEEKLY plan will still have a 7-day minimum.  This is a loophole that I discovered in the worst fashion.  Someone booked a 7-day stay via Booking.com that I had specified via Price Labs as a seasonal 25-day minimum for far-ahead bookings to protect those months for longer-term stays if booked far enough in advance. I was freaking out, because I could not figure out how this happened, and of course, I could only reach individuals at booking.com that did not speak my language as their primary language, and didn't have any idea what an API is or what it is connected to. They, of course, ultimately came back and determined it was 'an Owner Rez problem'.

I have submitted this to the help desk hoping for a fix or at least a work-around.

UPDATE: I found the help center article saying "DON'T USE Booking.com RATE PLANS". Use "promotions" to set up discounts.  That works perfectly for a weekly discount, put a promotion can only be for up to 7 days minimum stay, so you still would need a 'Monthly rate plan' if you want to discount longer minimum stays than that. So far I haven't found a downside to doing that. So I would submit to the experience of others.

Hi I see this was requested 2 years ago. Has it ever been completed?

I need to see my net revenue without taxes, surcharges or processing fees.

How can I do that?

We actually have a private beta going on at this moment to test out some changes to Airbnb messaging to support co-hosts better. The effort is so new that not all our team know about it yet.

If you would like to join that effort, write in to the help desk and ask specifically to be "converted to modern threads". Hopefully that'll get you to the correct department. Mentioning this post too should help.

Transaction fees are paid by the owner of the credit card payment processing account - normally the owner of the property or the PM, but never the guest.

There is no single answer to the question of the lowest fees, because some of the processors customize their rates based on underwriting of the financial status of the business requesting the processing account, as a bank would when issuing a loan.  For this reason, we recommend you reach out to several of our recommended processors to shop around and choose whichever one offers you the best terms.

https://www.ownerrez.com/support/articles/payment-processing-gateways-list 

I think I'm not fully following here - are you able to write in to the Helpdesk with more details, so we can understand more clearly what's going on and determine actions we can take to assist?

Hi, New here, just learning.

Who has the lowest transaction fee?

Is the transaction fee paid by the guest or by the owner?

Thanks,

Jan

That bites, but I'm glad you're working on it.

Thanks Ken apparently they can if you get the willing IT person, Fingers crossed

Unfortunately, at present this is a known limitation of the API at present.  Work is ongoing to improve flexibility in this area, so I don't believe it will be too much longer - likely sometime this year.

Yes, it will work on Vrbo.  I don't believe Airbnb has any way to do this at all, on or off of their site.

(I tried to find the answer to this but couldn't, so trying here.)

I just set up my first property management property and I got it API-integrated with Airbnb and most things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to say they're from me. I don't disagree. 

How can I change the "from" for channel messages to be from me (the Airbnb co-host), and not the owner of the Airbnb account?

Thanks in advance for any assistance.

Hi Ken I have been able to make the changes  on OR to add a surcharge for 1 or 2 night bookings and it is pushing thru to VRBO correctly. When I checked on AirBNB it is pushing the surcharge automatically for the Mon, Tues, Wed nightly fee even if guest book longer stays. I contacted Air Bnb they said if I send them a copy of our dialog and that from you, it is a issue at AirBNB's side they will look into why it's pushing thru a surcharge regardless of the parameters around it. Kinda strange that they need to here it from OR and wouldn't do anything because I called asking why this is happening on their site. So if you could write something to that effect, that would be great then I can hear back what their tech team recommends. 

Thanks

For security reasons, I don't want to post screenshots of your account with specifics about your actual dates and rates, so I think we should move this into a private Helpdesk ticket.  Please write in to us with details, and we'll get instructions back to you.

Ken When I click on Rates there is no drop down so it won't let me do anything, Just to clarify I can go in and set my whole calendar  to allow 1 night across the board providing they are on certain days? I set a surcharge to 10%,  I did go in and set the exceptions to # of nights equal or greater than 1 also set a exception equal or less than 2 . Then I set days arriving Monday on and also from Wed and before. Will this cover it or do I kneed to change min number of nights stay somewhere else?

That being the case, using your new alert system to inform us about the status like this would be much appreciated, since support staff is hard-pressed to respond to every ticket on it.

Also, I'm not understanding why each new sync doesn't delete the duplicates.

And I haven't gotten a response from three days ago about the technical issue with GVR.

Thank you, Ken.