General Help and Questions

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We have duplicate payments syncing to our QBO account on multiple bookings.    Looking for assistance on how to clean this up.  

I have a new property that we are managing, and the owners want to make the calendar unavailable by default and then just open up the dates they wish to rent. Is there a way to do that via OwnerRez? I know Airbnb has that option, but we have an OR hosted website and are API connected via OR to Airbnb and Vrbo, so to have everything sync properly, it would have to be feature in OR. If it is there, I can't seem to find it.

Thanks in advance for any help.

Thanks. 

Is you sec dep a hold or a charge? if it is a hold,   28 days is pushing it. Maybe create a surcharge (like Management fee)  that is only applicable in booking length >= 21 days. And refund it post stay? 

Hi Kathleen,

I just responded to your ticket regarding this as well, In short the grand total is calculated using the "Remitting now" column value. We generally always recommend including that column when making a custom view, as leaving it off can result in numbers not visually adding up.

~Caleb

Not likely, Google's products are all independently managed by different groups. Because Google does not handle payments for GVR bookings (they direct guests to your website to complete the actual booking), there is no likely integration because of this newer system.

Since now there are Google Vacation Rentals, maybe Google will allow Google pay for them? 

I just signed up today and this site is overwhelming.  I have already setup my airbnb and vrbo pages but wanted 1 place to manage both of them, be able to make changes in 1 spot and have it update both.  Wanted a service to send out automated messages and also have the ability to have a simple website where people can self book.  but i have no idea where to start.  can someone help?

Hey yes! I’m trying to get up to speed in the smokys market, learning about different groups and sites. I was wondering if this original post might reference a future api integration with smbyo.

excited to join smcbo- on my mobile now so couldn’t get the  widget set up I’m afraid, will do that as soon as I get to my desktop in a few days. Thank you! 

What kind of update? SMBYO (not to be confused with SMCBO) is a separate website. I see you requested to join SMCBO, but 1st you need to do the steps that Admin Janice just emailed you. Thanks

I am trying to set up Mid-Term stays 21-28 days. I would like to have 2 different security deposits set up. Currently I have a security deposit set up for all stays regardless of length at $400.00/stay, but I would like to have a secondary security deposit between $1,500-$2,000/ stay with a separate booking criteria that triggers it if someone books a mid-term stay of 21-28 nights?

#1 can this be done in OR?

#2 Any way to do this when API connected?

#3 Can I create an adder to the existing security deposit?

#4 Does OR have a criteria option that will trigger a different security deposit?

Thanks in advance

I am having a similar issue, when running a owner statement at the end of each month, we noticed that that 'total bookings' at the very bottom does not match the owner's amount when all added together. Does anyone know what number add together to equal the total bookings number?

Thanks!

Any updates on this?

Hi Willem,

We don't generally support doing redirects from one domain to another domain. We only support redirecting pages inside a site.
 
To redirect from an old domain to a new domain, I recommend using the forwarding feature that most registrars support: https://www.ownerrez.com/support/articles/hosted-transitioning#redirecting-domains

~Caleb

I received an inquiry that was nothing more than a spammer hoping I'd all him to post a blog on my website. Is there a means to block him?

If not -I would like the means to block spammers unwanted "inquirers" and the like.
Donna

For example, we have agreements to list our property with Debbie's Villas and VR360 (UK sites). 

I'd like to include details about those sites within OR for our property, but not sure how to organize it.

In addition, we have a local Property Manager and I'd like to add them to our property profile - again, not sure where to add this in where it makes most sense.

Any suggestions are much appreciated! 

Thanks,

Amanda Vanzant

Owner, Ohana Villa Florida

I have a domain with a website at OwnerRez. I have a new domain and I want to replace the old domain with my new domain. I was reading above that it is easy; just change the DNS settings and replace the old domain with the new one. Of course, I don't want to lose all my link rankings. So, I want to create a 301 redirect from my old domain to my new domain. I can't quite get my head around how to do this. I see the tab for redirecting, but what happens to all the redirects when I replace my old domain with a new one? I have about 12 redirects! I don't quite understand how to carry out the 301 redirects since I am staying on the same server with OwnerRez. I might be overcomplicating things... sorry for that.

If you are API integrated, then go to:
Settings > API > Vrbo > Change and scroll down. You'll see a place to adjust either just rent or rent & surcharges.

In my previous PMS, I had the ability to increase my pricing by a set percentage for VRBO reservations.   Do I have the ability to do this in OR?

Note:   I use Pricelabs and have it integrated into OR.

Correct, that information is typically entered directly on those channels instead, though they may not display the field if it's not required.

For Airbnb for instance you can find that field under "Policies and Rules" typically.

~Caleb

Hi Kathleen,

Sometimes, the API syncs do take a few minutes to update. Availability changes are sent to Airbnb in near real time, but those API syncs are placed into a queue that Airbnb works through from the top down. If there's more traffic in the queue, sometimes those updates take longer. With the increase in channel connected STRs over the course of the last year or so, we have seen a significant uptick in the amount of traffic that hits the queue at any given time. 
 
Airbnb does a last-minute check with us via the API before they'll allow a booking, so even though those dates weren't yet accounted for on the Airbnb availability calendar, the dates would not have been available if a potential guest had tried to book them.

If you still have concerns, please write to us at the helpdesk!

Having a similar issue.  Any fixes?  It seems the API and ical syncing isn't happening in real time or sometimes at all when blocking off time or a reservation in OR.  When I go look at my Airbnb calendars, the blocks don't show. 

Wait ... this doesn't update Airbnb nor VRBO?

Thanks, Paul,  I spoke with TURNO. This message popped up out of nowhere because we added a new property but had not assigned anyone to it yet.

Hi Kim,

Have you checked recent bookings for that specific property since having swapped that lock out in the integration to see if the codes are being generated from the new eRentalLock ID you've mapped?

That's where I'd check first!

I believe we've just followed up with you in a helpdesk ticket on this subject as well. You should be receiving our email shortly!

We replaced a broken E rental lock, with a new one, but it does not seem to be taking affect. We entered the information as instructed, and deleted the prior one that was broken. Is there anything else that we need to do to make sure that the new E rental lock is in the system? Please advise. Thank you. 

As an OwnerRez user who connects via API, you can enjoy using Turno free of charge. If you bring your own cleaner, there will be no fee to use Turno's services. Occasionally, if you have a property that is connected to an iCal or other PMS, you may see the message you are referring to on Turno. In this case, please contact Turno for assistance and they will be able to help you resolve the issue.

Thanks for bringing this up, it is the exact opposite of what we have been told was the agreement. We are reaching out to Turno directly to get clarification.

The blog posting on April 13th, 2023 said 

"All OwnerRez customers can now use Turno's (formerly TurnoverBnB) industry-leading cleaning and turnover management software for FREE!
If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived"

However, it appears to only be free if you use cleaners from Turno's Marketplace and pay them through Turno.  This message popped up on our dashboard today " Hosts working with their own cleaners need an active subscription. It works like this: Properties using only cleaners from Turno’s Marketplace are free.  Properties using your own cleaners: $8/month or $72/year per property.

Can an OR team member address this, please?  TIA.

Awesome Thanks!