General Help and Questions

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If you navigate to a properties description tab and edit the default description, then scroll to the very bottom. You'll find two sections for registration/licensing. 

~Caleb

Great questions!

When you API connect to Vrbo, those imported channel iCals automatically fall off. The API is now handling your availability.

Pre-API bookings for Vrbo are still managed by the channel, but for bookings created via the API, you will be entirely responsible for collecting and remitting all state and local taxes required of you.

we are new to Ownerrez and just set up VRBO API integration today.  Are a couple of quick questions regarding API integration.

1.  I am assuming now that the integration is complete that I can remove the iCal sync between Ownerrez and VRBO, correct?

2.   It is my understanding that I will now be responsible for collecting all taxes and remitting them to my county. Correct?

Hi Sean,

We did have an issue last week that was causing some extremely minor delays in emails, to be sure that this is the culprit we'd want you to email in to Help@OwnerRez.com with details of the email and affected reservation so we can take a look at your specific issue.

~Caleb

I've decided for now to turn off quickbooks sync and have each property deposit into their own account and just run a report periodically to match. I just find it too time consuming to match fees and deposits. I could spend hours of my day doing this and not sure the huge gain doing this. Curious what other people are doing

Where do we put the license # for each property if they are in an area requiring short term licensing?

I created an auto trigger for check in instructions to run at "0 day before booking has arrived at 12:00 PM" and the message never went through. I had to manually send the message at 12:01pm .

Why is that, or did it actually go through and I just cant see the message on the airbnb app? Cant see how thats a possibility but it could happen I guess.

thanks for any help

-noob

Can you write in to HelpDesk@OwnerRez.com and we will look into the specific settings on your account?

I am encountering the same issue.  I am intergrated with charge automation through owner rez to handle a seamless personalized experience for each quest via an app or web process for payments, security deposit, selfie and photo ID. After that all checks out the guest will receive their door code 1 hours prior to arrival.  The autogenerating of lock codes for each guest can only happen if Owner Rez can support it via remote lock vendor or other vendor. I am so sick of dealing with populating door codes.  Charge Automation is working on their end to partenr with a vendor but not anytime soon.  What gives?  Tons of people use google nest applications to include yale!

We launched our new site today and booked out quickly.  In the 8 minutes or so it took to launch and completely book out our 1 open month, we ended up with 10 bookings total and had 33 quotes preempted by other bookings.  That's 33 very disappointed people likely complaining in our social media now.  Is there any possible way to add like a 120 second block on the dates once a quote is generated through the wordpress plugin?  We'd like to prevent people from having dates booked out from under them while they are typing in their billing info.   Any ideas would be appreciated!

Our property generates a lot of booking interest.  We open a month at a time and it books out in a minute or two.  The most common question we get asked by people who don't follow us on social media and don't know about our monthly opening cadence is, "Are you really booked out until 2027?"  Is there any way to configure the wordpress plugin to show booked dates in red and blocked dates in grey?  Right now they all look the same.  Giving people a way to visually distinguish between booked dates and dates we haven't opened yet would eliminate several messages per day for us.  I can do this for my own view in the ownerrez backend calendar easy enough with display preferences, but am unsure if I can make similar tweaks to the public-facing wordpress plugin being displayed on our website.  

Vote for these topics here. Sounds like you agree with our requests. 
Go vote for these two topics so they will begin work and set priority upon them.

Actual mobile apps
https://www.ownerrez.com/forums/requests/actual-mobile-apps#72274 

Levels of Team Access Permissions
https://www.ownerrez.com/forums/requests/team-access#72271 

WebApp Notifications on Apple/Android
https://www.ownerrez.com/forums/requests/webapp-notifications-on-apple#72269 

I also have Yale x nest locks.  Anyone find a solution for this?

This may be a really simple answer that I’m just

missing, but here goes.

I’ve got someone who wants me to run their listing on Airbnb and bookingdotcom .

The difference this time is that they are the first client I have had that is renting out bedrooms in their house.

On Airbnb they have a listing for each room (3), but on bookingdotcom they have 1 listing with 3 available rooms.

So how do I set this up in OwnerRez? Can anyone point me towards a support article on this or if anybody has any experience of this? 
Advice would be appreciated.

I’m curious if this problem was solved. Also looking to automate with Yale Nest X locks - thanks!

Thanks!

You can create custom fields to require the guests to initial chosen items in your RA:

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

That's great! When you say there is a spot for initials, are they still e-signing their initials through OR? Trying to figure out how that works. I have our RA set up to be esigned, but I'm not familiar with with how one would get extra initials as part of the RA e-sign process. Not sure if that makes sense?

Do you send this out as a separate email template or is it included in your rental agreement in Owner Rez? Thanks! Love the wording.

My hot tub waiver is part of the rental agreement but as separate page with a separate place for initials. 

Do you send this out as a separate email template or is it included in your rental agreement in Owner Rez? Thanks! Love the wording.

Hi,

If you're still having difficulties with this issue please email our helpdesk at Help@OwnerRez.com

~Caleb

If any activity ever occurred- bookings, inquiries, quotes, OwnerRez recommends disabling, not deleting that property.

You'd need to have no future bookings, including blocks, on the system to disable. 

I need to remove my listing that i no longer have active bit its telling me I can’t 

I wanted to check if any of you have used the system called Key data. In case you have, I have the following questions:

1. Is it true that the integration can be done quickly (about 30 min)?
2. Do you think KeyData system adds value or not?      Thanks

I changed my website domain. My whole website is on the new domain and working, but when I go to verify the email domain, I get this error. It doesn't move forward to the next step of giving me the TXT and CNAME credentials. Any ideas why?

I think there's a misunderstanding here - by virtue of the fact that you have configured a PayPal account, you do accept credit cards.  This cannot be changed, because it's offered by PayPal.

OwnerRez knows that you don't have a separate credit card payment processor, and that's fine - the guest will be passed through to PayPal to pay using their credit card, or to log in to their own PayPal account and pay using PayPal funds if they prefer.  In either case, that is handled directly by PayPal.

There's no option to remove the mention of credit cards or their icons, because they are inherently accepted via PayPal.

Hi, I will not be accepting credit cards directly from your site. If a guest chooses to fund their paypal payment with a credit card, that is their business and has nothing to do with the payment types I accept here. 

How do I change the verbiage to remove mention of credit cards and remove the icons?

Thank you,

David

Hi Shelly,

Since you accept Paypal, you do accept credit cards - that's one of the functions that PayPal does, though we do recommend using a regular payment processor in addition to PayPal:

https://www.ownerrez.com/support/articles/paypal-versus-credit-card-processing 

Hi Catharine:

You can create a new mid-term rental agreement, either a template with field codes for many of them, or a one off special agreement for one guest.

You'd also want to review your messaging when creating the booking. If you are planning to pursue mid term rentals, you could create different templates and triggers for mid versus short term rentals.

Hi,

I only accept Paypal and the Booking Form says that I accept credit cards and paypal. How do I edit the booking form to remove the credit card verbage and icons?