General Help and Questions

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Our vrbo guests are being sent payment request from Owner Rez and VRBO.  We are not API intergrated. from our records, it all began July 1. We only use OR for direct bookings. We only use OR to store information for our VRBO bookings.

Please HELP

Does integration of the API require custom coding on our end? 

No, although there are a few other limitations and requirements:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo 

Hello Ken, 

We are also running into this issue.  All of our bookings on VRBO show up in bright red because it thinks there is a conflict.  We are concerned about this for two reasons.  First, it will be extremely difficult to spot an actual error or overbooking because we'll become accustom to seeing everything in an error state (red).  Second, we think it's possible that having numerous conflicts could potentially harm our VRBO internal ranking.  This is clearly conjecture as we have no idea how their ranking algorithms work, but even taking a chance is not something we'd like to do.

Does integration of the API require custom coding on our end?  

Thank you.

Hey gang - I am helping a client set up owner statements for an owner and have a couple of things not working,

(1) The client and owner agreed the definition of gross rents for purposes of calculating the PM Fee would include any 7-night discounts offered.  The property is set up with a 20% commission, the discount is selected as the same commission as set up on the property but when I go to the Charges tab the discount has no commission adjustment and on the PM tab the PM Payout excludes the discount?   What else needs to be done to ensure this is included?
(2) My client wants to charge an owner $20 per stay for a "concierge/amenity" charge to cover incidentals offered to the guest, this $20 would come out of gross rent so that any PM Fee paid would not include this $20.  What might be the best way to set this up?  A surcharge that charges per stay - $0 to guest but $20 to PM?  or an expense on the owner statement side.  Trying to avoid manual work or rework which I fear the expense side will require.  Any thoughts? 

Thanks in advance 

Big Thank you

Well, we do have some similar deals, most notably with Turno, which is also free to OwnerRez users:

https://www.ownerrez.com/support/articles/turno 

It wasn’t so much reduced prices as deals with new partners.   Here are some recent examples. 

Please send your Excel file in to the Helpdesk so we can take a look and figure out what's wrong.  From your description, it ought to work, but, it is very easy to accidentally create a simple but obscure issue that throws things off.

You can certainly feel free to forward them to the Helpdesk, so we can take a look.  However, generally, it is very rare for OwnerRez to do special offers, as we follow the "everyday low prices" model and believe we offer excellent value for money at our regular rates.

If you are in an unusual situation of some kind, of course, we are always ready to talk and see if there is a reasonable way we can help.

Hi !

I'm trying to import bookings via an excel template. However errors say the dates overlap and that arrival dates are not before departure dates. However I double checked and don't see problems, apart from the fact that all my guests leave on a saturday and arrive on the saturday, but that is not date overlap, surely? 

Thank you !

Somehow I got on the Hostfully email list, so I receive a lot of emails announcing features and special offers.   A number of them have sounded pretty attractive.  I was wondering if there was an OwnerRez email address I could forward them to, to see if OR could do something similar. 

Business Name:  Destin West Escapes

EMail: rick@destinwestescapes.com

Hi Adria,

I am signing up for Elavon and want to give you as the referral ($100!). They are asking for your email address and your business name.

Best,

Tracy L

Is there any way to add a customer/guest to OwnerRez from an external app? I've got a CRM that I collect guest information (name, phone, email) from Facebook lead ads. I'd like to add the potential customer information to OR as when they ask for a quote for a certain date range I will already have their info in OR. 

I've tried Zapier, which my CRM and OwnerRez both have integrations, however the ability to push to OwnerRez is very limited. I just need to create the customer in OR.

I'm currently generating an inquiry via email to do this, which works, but also really clutters up the inquiry list.

Hello, 
I have a trigger email that should send when the renter agreement is signed. It seems to me that it only sends the trigger email if my guests signs the renter agreement when it is sent upon booking.
A second email requesting the renter agreement to be signed comes 14 days before arrival. When someone signs the renter agreement from that email they do not get the trigger email.
How do I trigger that email to send if they sign the renter agreement with the second notice email?
TIA

This would be great news if the dev team could get to implementing this feature this year still!  This would be a very helpful feature for many and there are many OR users who have people book far into the future that would really benefit from this.  We would prefer to have the ability to take different amount or number of payments based on how far out into the future the booking is.  For instance, if the booking is over 8 months in the future, we offer people the ability to book with a $200 deposit.  Then, 4 months before their trip, they need to pay 50% of the trip cost, and the whole amount needs to be collected 30 days before the stay. Let the dev team know that this feature would be super helpful please!

Please write in to the Helpdesk with a detailed description and specific example, if you have not already done so, so we can better understand the question and get you the right answer.

Also, we still are hoping to add this capability later this year, if we're lucky with the dev schedule.

Hi Shawn, 

Thank you very much. I did write to the help desk and have not had a reply yet. 

Hi Kevin - I had a quick look at your website and settings and think I see the problem. Please write to the helpdesk and we'll help you get your settings all squared away.

Hello - I have pulled my VRBO reviews on Channel Bridge and have a 'Reviews' tab on the hosted website, but you cannot click on that page. Any help with me getting that page live and reviews visible?

TIA!

How do I create a snowbird quote for January - March?  How do I then take that to a booking?  Specific steps would be greatly appreciated!!!

Same--I occasionally see this happen (and I only and exclusively use the {BUFIXUP} in all my communications with guests). It's not really worrisome, but I've always been mildly curious why it sometimes happens. Next time I happen to notice it, I'll send it in to the Helpdesk so maybe they can figure out why it happened. But you're not alone, at least.

Since this has historically been nothing more than a confusing UI issue, and it goes away if you use our API connection, this hasn't been a priority to address.  We've talked about it with Vrbo several times and they aren't interested in fixing it either.  The only way we could fix it would be somewhat clunky - a special iCal feed that does not include any Vrbo bookings - which would potentially cause major problems if it was used to feed anything other than Vrbo.  We've been reluctant to implement something that might potentially replace a minor confusion with a real problem.

However, as complaints about this have continued regularly, we are giving this issue another look.

First for us - please write in to the Helpdesk identifying the booking and with whatever information you have regarding the problem, so we can investigate.

To be honest I'm not really bothered. I just thought you guys might like to know in case it is a bug you need to sort out.

Hi

For the first time I've got a problem with the credit card info on Booking.com. A booking came in today and the guest has followed it up with a message. "There is an error on the security deposit submission. All my details are correct and have been validated twice in my banking app." Under card in the booking info I see "Card Status Card received, but authorization failed". Normally I would just give them a call tomorrow to sort it out but I also got this message today from booking.com.

"Maintenance to our Finance System

Dear Partner,

We’re writing to inform you that we're performing maintenance to our finance system on 1 - 11 July 2023, as part of our ongoing efforts to enhance the products and services we provide you. During this period some of our financial services will be impacted."

Is this just a coincidence or has this cased the API to have a wobble? Anyone else seen this?

Thanks

Yep, Vrbo completely changed their property display... right before the holiday weekend.  :-/  We'll be working to fix the import system ASAP.

Please write in to the Helpdesk with specific examples and screenshots, so we can investigate.  There are many possible reasons for this, such as Spot Rates or using a dynamic pricing system.

Hello! Thanks for the assist if you can.  New user, just getting set up, beginning with listing import from VRBO, getting the error ""couldn't find listing data marker"

Here is the URL I'm entering: https://www.vrbo.com/4779375ha

What should I do?