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Hi, for one of my reservations it is showing a security deposit reauthorization fail for a guest. I can't figure out how to get this situation resolved and notify them of this issue. Can you help me with this?
Jumping in here that this is a pretty important/critical request given OwnerRez doesn't have a mobile app and relies on a responsive website/PWA experience.
As an Airbnb user, I rely on their app's system notifications when a new inquiry comes in, and I'm often not at a computer.
Waiting an hour to respond to this can mean lost revenue.
I'm an Android/Gmail user and AFAIK there's no way to configure that to say "Send a system notification when an email from <Sender XYZ> is sent to me."
How can we vote for this? Ideally, I schedule a report to run 1x/week or daily and it gets sent with the data needed going to my property management team so I don't have to remember to run and send the reports. Thanks!
Is this not the ownerrez property ID?
In any case, the IDs are the same for every single line item. Some reviews came from one property the rest came from the other property. But the IDs is in that column are all the same.
If those are incorrect, you can edit the values to apply the correct property's ID and try? Maybe try with 1-2 rows.
Is this not the ownerrez property ID?
In any case, the IDs are the same for every single line item. Some reviews came from one property the rest came from the other property. But the IDs is in that column are all the same.
I'm not seeing the Listing Site Property IDs (different from the Property ID) in my export. Here's the file: https://docs.google.com/spreadsheets/d/1wplhGfqYqQshAQBUX1gKlL_1eqlRzL_mnoQw5zTR_-k/edit?usp=sharing
Maybe there's a bug or I'm grabbing this from the wrong location?
I see it
I'm not seeing the Listing Site Property IDs (different from the Property ID) in my export. Here's the file: https://docs.google.com/spreadsheets/d/1wplhGfqYqQshAQBUX1gKlL_1eqlRzL_mnoQw5zTR_-k/edit?usp=sharing
Maybe there's a bug or I'm grabbing this from the wrong location?
The CSV does include the properly ID. It is in ListingSitePropertyId column. You can try edit that, but it also has ListingSiteReviewId which is unique for every property/review, may give an error. Try and see.
Hi there, I'm having trouble figuring out how to set up my "Contact Us" mailto link on the hosted website (brooklynescape.com).
In an ideal scenario, it'd be great if I could set it up as follows:
1. The "Contact Us" link is basically a mailto for owner@brooklynescape.com.
2. Any incoming message to that address shows up as an Inquiry in OR.
3. I can reply to any inquiry from within OR.
Is this possible? Thank you!
OK, thank you, Adria - will do.
For such a detailed scenario, you might want to write in to the Help Desk so we can view your account details. The first idea that comes to mind to allow different minimum nights on different channels/hosted site would be to create a duplicate listing with one of them having a 30 night minimum & the other listing having whatever alternate minimum you select. You could use mutual blocking to sync the calendars.
Got it, that makes sense. Thank you for the explanation
Not viewing your personal account, but if your guest has a 'proxy' email address, meaning it is not their real direct email, but rather an email address with someguestname@guest.booking.com then the OwnerRez email you send is being directed to/through the Booking.com (BDC) messaging system.
In the not-too-distant future, you would be able to set up a channel message that would show the host & guest discussion from the BDC guest directly in the conversation thread of the booking. This can currently be done for API Airbnb & Vrbo connections.
Hi Adria, thank you for this detailed response. I'm not sure how I'd manage this in Wheelhouse though.
As of right now, I'm forced to set the minimum stay in Wheelhouse to 30 days. Otherwise, Airbnb will not accept pricing data. Because of this, I believe I would need to set up two Wheelhouse instances - one for Airbnb and the other for the OR/Direct booking website.
I would love to be able to use the API connection to Airbnb though. Do you know how I would do this so that:
- Content (photos, descriptions, etc.) from Airbnb are always synced to the Direct Booking site.
- I do not have to adhere to the 30-day minimum stay in the Direct Booking site?
Hi there, I imported all of my reviews from 2 separate Airbnb listings.
These all imported with 2 distinct Listing Site Property IDs (great), but only one OwnerRez Property ID.
I only have a direct booking site for listing A at the moment and only want to show the reviews from listing A. I don't see a way to bulk update the OR property ID by filtering on the Listing Site Property ID. I exported them to a CSV thinking I could massage the CSV and re-import, but the CSV doesn't include the Listing Site Property ID field.
Thank you in advance for your help!
Just for me to understand the terminology, what is considered "messaging" when you take into account the following screenshot from booking.com owner side ?
This is an OR template I'm using, triggered when a new booking is created. As you can see, OR is using the template to send a "message" to the BDC user. This is my confusion: I assumed the fact that OR sent that template means the messaging API implementation is already done on OR (and BDC?) and what is missing is just a place in OR for me to read/write messages from/to BDC users.
Based on what you just said, it sounds that's wrong, and what you meant by "messaging" is something different (different API that is not fully implemented in OR maybe?)
Thank you both. I got it sorted.
The Booking.com API does not yet support messaging; however, that is changing. Booking.com (BDC) is releasing a series of API upgrades over the next 6-9 months. OwnerRez will write to each upgraded option as it is made available. Messaging is the first and it is actually under development now.
Why isn't booking.com communication (messages sent using the API integration) showing on this screen?
For example, the above is from a booking.com guest. I can see automatic messages sent to this guest when I look at booking.com website for hosts (I believe they call it the extranet...welcome to the 90s, I guess) or their pulse iOS app (booking.com for hosts) but I can't find the messages (or response to messages) anywhere in OR
Is this a missing feature?
Thank you. I knew I should be able to see the photos someplace.
ownerrez.com>properties.( se3ect property to edit)> photos>Change Then you can delete or re-order,
Thank you. That was the issue.
You'd want to, on OwnerRez.com, go to Properties > Photos> Change and remove the photo from OwnerRez.
When using dynamic pricing, that would normally sync to the OwnerRez Rates calendar in the form of "spot rates." (Settings> Rates) Essentially spot rates/rules are the ultimate arbiter of pricing and rules. You can set your pricing, set your minimum nights, etc., in various places, and spot rates is the final word.
Dynamic pricing like Wheelhouse, PriceLabs, etc., when setup, will sync at least daily to OwnerRez. The rules, like minimum nights can be a bit more complex such that we suggest you set those in the dynamic pricing software and sync to OwnerRez so you are clear where to make those edits.
However, if you are not API connected to a channel, the info from that rates calendar is not going to sync automatically.
Is there a reason not to sync? Airbnb's minimum nights requirement, for Airbnb bookings in your jurisdiction, would not affect your direct site or any other channel. If you elect not to API connect to Airbnb then you would need to sync directly from Wheelhouse to Airbnb, as well as to OwnerRez for any API channels and your direct book site.
The amount chosen for the hold varies by region and property. The default is $300, though we see some hosts charging $700-$1000. It really depends on your market.
Inside each booking transaction, your security deposit has an option to release or collect. When you collect a portion of the security deposit, the remainder is refunded.
This article has more details:
https://www.ownerrez.com/support/articles/security-deposit-holds
The first thing to check is whether the reviews are set as hidden or shown here:
https://app.ownerrez.com/reviews
The default is hidden, you may simply need to click to "show" them, for example here:
Hi there, I'm brand new to OR but an experienced Airbnb host.
I'm curious to know how you handle security deposits. What's a reasonable amount to hold? Also, where in OR does one control whether it's released or not if there are damages?
I created the website before using the bridge to import my reviews from VRBO and Airbnb.
The reviews are not showing on my hosted site.
Am I going to have to delete the hosted site and re create it before the reviews show up?
Hi there, I am a new OR user.
In the past I've used Wheelhouse and Airbnb, and set minimum stay settings in Wheelhouse exclusively.
Is it possible to do the same with Wheelhouse and the OwnerRez direct booking website? Or should I rely solely on OR.
For context, I likely will not use the API integration with Airbnb, but I'm still evaluating. Airbnb is requiring/enforcing a 30-day minimum stay in my jurisdiction, and I want to accept <30 day stays through my direct booking website.
Thank you!
I had a photo on airbnb that looked like crap viewed at full PC screen. I deleted it from the ABNB listing and tried refreshing to get it off the OR hosted site- No good. I even tried re importing from ABNB - No good.
How do I remove the offending photo?
Hi James,
We strongly recommend disabling properties in OwnerRez, but not deleting. Disabling means that you'll no longer incur a monthly fee for that listing, but it still exists in the background should you ever need to recall it for anything, such as reporting purposes.
In some cases, it may not be possible to delete a property entirely from the system.
For all intents and purposes, disabling will accomplish what you're after here.
Be sure that the property has been de-listed from the channels as well! Severing the API connection in OR doesn't mean that the property has been de-listed directly on platform.
https://www.ownerrez.com/support/articles/properties-disable-reenable-property
https://www.ownerrez.com/support/articles/properties-disable-reenable-property#api
