General Help and Questions

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Yes, this is possible - go to the Channel Rules section of each individual Property, and you can set different cancellation policies for each one.

Hello,

Is there a way to have Air B&B sync the property's specific cancelation policy, rather than having one policy for all properties?  I have looked but did not see a way in the API integration screen to instruct the system to take the property's specific policy, like VRBO can do.

Thanks in advance,

Ryan

According to this page, "fund at booking" might not be supported yet by OwnerRez? If not, when will that be available?

Fund At Booking is fully supported, and we have many users using it already. In order to get that, you have to ask Lynnbrook to sign off on it. They are the ones that underwrite the process that and have to approve for it to convert over. Reach out to them and see what they require to get that going.

Thank you for the reply, Joel

Thanks for letting me know I'm not alone....

This is a new error we are monitoring this morning. Should have a fix out shortly.

We've also just received this error message this morning and I can't seem to find anything in the support center. Hoping the support team sheds some light on this here and I'll let you know if we figure it out! 

Hi -

I am API connected with AIrbnb (just connected 3 or 4 days ago without any errors or issues).  Today I received the following message:

error.pdf

Sorry, your listing's location is not eligible for voluntary permit collecting

I do not have any errors on the LIsting Site analzyer, and no errors when I first integrated.

Does anyone know what this means?

Thanks

Carole

I actually just noticed we have built a setting (for using number-less URLs) but it's still in testing and not quite out yet.  So there will be an option for this very soon.

Awesome to hear, Paul! Thank you!

Hi Paul,

Thanks for the help!

According to this page, "fund at booking" might not be supported yet by OwnerRez? If not, when will that be available?

Also - the link above says good history is required for that option. Can you elaborate on what the requirement is for good history? Is it a dollar amount, number of bookings, or something different?

My scenario might be unique, but I would hope within a few months and/or 5-10 week-long bookings this could be switched to "fund at booking".

Russ

Hey Russ,

I took the liberty of looking at your account.  You use Lynnbrook Group and it's "fund at arrival" which means Lynnbrook will deposit the money in your bank account when the booking occurs.  The oldest transaction in your account (looking at the CC Processing History report) occurred on February 4th, but it is for a booking that arrives in April.  So that transaction won't be deposited until the booking arrives in April.  Hope this helps explain it!

I actually just noticed we have built a setting (for using number-less URLs) but it's still in testing and not quite out yet.  So there will be an option for this very soon.

I am evaluating Lynnbrook also, that has an amazing costumer service I may add because I called them like 4 times already vs Elavon that are not very nice over the phone! 

This is one of the advantages of using Lynnbrook instead of Elavon or another large general-purpose processor.  Lynnbrook is designed around vacation rentals, and you'll never get a frozen funds issue or a suddenly-closed account.  Virtually all large general-purpose processors will do that in certain circumstances.

The other big thing is fee and deposit automation.  Lynbrook passes us to-the-penny fee amounts and deposits with every transaction, whether your fees are taken out once per month or in every transaction.  This means that you can see exact fees and deposits, as they happen, in OwnerRez without lifting a finger.  This is nice for reconciliation and for doing things like PM fee expensing.  In the future, we will sync these fees and deposits with QuickBooks as well.  If you use Converge or some of the others, you probably won't get that for a while if ever.

Just some other stuff to keep in mind.  The processing fee % isn't everything.

Hey Russ,

Welcome to OwnerRez!

Our Hosted Website platform automatically adds those numbers at the end of the URL so that your pages are resilient against changing slugs (ie. the words or property names in the middle of the URLs).  If you change those words, the URL will change, but the old URLs will continue to work because of that number at the end.  Any page with that number at the end will go to the correct (ie. numbered) page regardless of the word in front of it.

However, we also smartly detect if the number is missing and check for that page slug as well.  So, as you correctly detected, if the number is missing, OwnerRez will still honor the slug and find the correct page.  Without the number though, any change of the URL slug means that third parties that linked to you won't work because your URL changed.

Does that make sense? 🤔

The "number-less" Urls seem to seamlessly forward to the correct Urls without the dash and numbers.  Will sharing the number-less Urls cause any SEO problems?

Number-less URLs will work perfectly fine, and number-less URLs will not negatively impact SEO because our pages contain a canonical element that tells search engines what the official URL is for that page no matter how the browser got there.

However, what might impact SEO if if you use a number-less URL and then it ends up changing by a letter or word and the third party that linked to you now has a broken URL.

Is there any way to make the Urls without the dash and numbers?

Not yet.  We've considered adding a general website setting that would allow you to specify that you don't want the auto-numbering, but we haven't done it yet.  If that's important for you, consider creating a post in the Feature Request forum and voting for it to see who else wants it too.

When I signed up there was a $149 converge gateway fee, offset by a Costco rebate at 90 days, I think it was $200-$250 rebate.

I pay a $5 basic monthly fee, IIR, there was another $5 fee which was waived.

in my experience, Costco offers a different sign up special every month. And the Costco deal is vastly better than any other Elavon setup so you want to be sure they are quoting you the Costco offer.

Who did you speak to?

Sure, you can email me any questions about Elavon. I have used them for 3+ years and am extremely happy with my representative & her level of service.

I talked to them and then via email and what they told me over the phone and then via email doesn't match! 

They said there is a $149 set up with Converge and then $5 monthly.  And via email they said the monthly fee is $13. 

How much do you pay as a monthly fee?

I am evaluating Lynnbrook also, that has an amazing costumer service I may add because I called them like 4 times already vs Elavon that are not very nice over the phone!  :) 

That seems likely, but, if you want to write in to the Helpdesk with a specific example, we can confirm.

Thank you! 

That is a business decision, but from your description, it doesn't sound good, so, yes, cancelling seems like it would be the prudent course.

If you want to write in to the Helpdesk with the ORB booking number, we can look more deeply, but, given that this is a Monday morning and we have to work through the weekend's tickets, I cannot guarantee we'd be able to have an answer within 5 hours.

And now its 5 hours to check in. Not sure what to do about this one!  Any help?? 

No refund due but only 50 collected and card no good. Do i cancel? She never has opened the first email sent to her and does not answer calls or texts. She purchased travel insurance...

Thanks Ken. I’ll look forward to that. 

Unfortunately, this is not possible at present, but there are plans to add the ability to generate custom reports in the future.

I believe they don't deposit until after the Guest checks in, similar to airbnb. Maybe that is why?

A guest booked in December for arrival tmw. At the time of, only paid $50. Today when the scheduled payment tried to process it says DECLINED. "Blocked, first used - transaction from new cardholder, and card not properly unblocked"

What does that mean??

Thanks

Lacey

The Urls generated for hosted web site pages contain a dash and numbers at the end.  For example:

https://www.hatterasislandvacationrentals.com/oceanfront-homes-573976717
https://www.hatterasislandvacationrentals.com/soundfront-homes-573976734

These Urls seem to work without the numbers, e.g.:

https://www.hatterasislandvacationrentals.com/oceanfront-homes
https://www.hatterasislandvacationrentals.com/soundfront-homes

I have two questions here:

1. The "number-less" Urls seem to seamlessly forward to the correct Urls without the dash and numbers.  Will sharing the number-less Urls cause any SEO problems?
2. Is there any way to make the Urls without the dash and numbers?

Thanks!

Is there a general timeline for Lynnbrook payments to show a deposit date?  I have CC payments made 30+ days ago that still don't show a deposit date. 

Thanks,
Russ

Go to Settings > Hosted Websites > click on your Hosted Website row in the table > click on the Home page row in the table > click on the Hero Unit tab > use the Type dropdown selection to experiment with the various different ways of displaying that part of the home page to determine the one you like best, saving in between and refreshing your website in another browser tab to see the changes.

Is it possible to include # of guests (adult, child, infant, pet) when I run the Detail Line Item Pivot report? This report suits my bookkeeping needs but I also want to track guest numbers and it’s a huge pain to have to run a separate report and import it to a separate table just to keep tabs on that data. 

Thanks.

Can someone tell me how to put a search availability widget over my web page header image? Like this one:

Thanks.

Sure, you can email me any questions about Elavon. I have used them for 3+ years and am extremely happy with my representative & her level of service.