General Help and Questions

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That is a business decision, but from your description, it doesn't sound good, so, yes, cancelling seems like it would be the prudent course.

If you want to write in to the Helpdesk with the ORB booking number, we can look more deeply, but, given that this is a Monday morning and we have to work through the weekend's tickets, I cannot guarantee we'd be able to have an answer within 5 hours.

And now its 5 hours to check in. Not sure what to do about this one!  Any help?? 

No refund due but only 50 collected and card no good. Do i cancel? She never has opened the first email sent to her and does not answer calls or texts. She purchased travel insurance...

Thanks Ken. I’ll look forward to that. 

Unfortunately, this is not possible at present, but there are plans to add the ability to generate custom reports in the future.

I believe they don't deposit until after the Guest checks in, similar to airbnb. Maybe that is why?

A guest booked in December for arrival tmw. At the time of, only paid $50. Today when the scheduled payment tried to process it says DECLINED. "Blocked, first used - transaction from new cardholder, and card not properly unblocked"

What does that mean??

Thanks

Lacey

The Urls generated for hosted web site pages contain a dash and numbers at the end.  For example:

https://www.hatterasislandvacationrentals.com/oceanfront-homes-573976717
https://www.hatterasislandvacationrentals.com/soundfront-homes-573976734

These Urls seem to work without the numbers, e.g.:

https://www.hatterasislandvacationrentals.com/oceanfront-homes
https://www.hatterasislandvacationrentals.com/soundfront-homes

I have two questions here:

1. The "number-less" Urls seem to seamlessly forward to the correct Urls without the dash and numbers.  Will sharing the number-less Urls cause any SEO problems?
2. Is there any way to make the Urls without the dash and numbers?

Thanks!

Is there a general timeline for Lynnbrook payments to show a deposit date?  I have CC payments made 30+ days ago that still don't show a deposit date. 

Thanks,
Russ

Go to Settings > Hosted Websites > click on your Hosted Website row in the table > click on the Home page row in the table > click on the Hero Unit tab > use the Type dropdown selection to experiment with the various different ways of displaying that part of the home page to determine the one you like best, saving in between and refreshing your website in another browser tab to see the changes.

Is it possible to include # of guests (adult, child, infant, pet) when I run the Detail Line Item Pivot report? This report suits my bookkeeping needs but I also want to track guest numbers and it’s a huge pain to have to run a separate report and import it to a separate table just to keep tabs on that data. 

Thanks.

Can someone tell me how to put a search availability widget over my web page header image? Like this one:

Thanks.

Sure, you can email me any questions about Elavon. I have used them for 3+ years and am extremely happy with my representative & her level of service.

I see I posted here in late 2019. I checked several choices and part of who is the best processor depends on your volume and frequency of charges. For me, a mid-range volume, under $100k, Elavon was best (via Costco, apparently Elavon not via Costco has different terms.). If you go through Elavon/Costco, I am happy to refer you ($100 Costco card for you and me.) My contact. is Trevious.Grier@Elavon.com and is great.

Other people like Bambora, Lynnbrook, Ascent, etc. But you'd need to check terms.

Hello

I wanted to use your referral since I am looking into Elavon.

Should I just send an email to your contact?

Thanks.

There's a workaround for this case: https://www.ownerrez.com/support/articles/discount-codes#position -- use percent of subtotal and configure positioning to make sure the discount comes before surcharges so that it only applies to rent.

Hmm, I'm a bit confused by this - OwnerRez has supported multiple currencies for a long time, though perhaps not as far back as 2014.  You can set them either for your account as a whole in the Culture section of Settings main menu, or optionally, individually by property.  We have a great many clients using this functionality successfully for several years now, Euros should be no problem.

Hi Chris, I have been searching and I still don't see anything on Multi-currency 8 years later... am I not finding it or is it still on the Roadmap? I have a property in Europe and need to have it in Euros if possible. I do have an European Payment processor connected to OR and can accept Euros. How would I get OR to process the reservation in Euros?

Unfortunately, at present, there is not.

You can use triggers to send SMS messages, yes.  So, it would be possible to configure a trigger to be sent to yourself when a booking is created, because there's a trigger for that.  At the moment there isn't a trigger for an inquiry or Airbnb message.

Hello all ...

I'm new to OR and am bringing in booked future stays. I have their Rental agreements saved as PDF and have been uploading them into their reservation on OR.

I also have triggers that only send if the Rental agreement has been received. This will work fine for new bookings, but is there any way that I can manually let the system know that the Reservation agreement was returned and that way the triggers will send the emails out?

Thanks

Carole

No, I'm not aware of any page builder that does a good job of generating flexible HTML at all, much less one that would work well with the Hosted Website system.

However, we do have a WebAssist service that can help you if you know what you want - please write in to the Helpdesk for more information.

No, I'm pretty sure that we do indeed require full address information, and pass it along to the payment processor.

Was Converge willing to at least cite a specific booking where a payment request was made without providing the required information?  We can check the logs and prove that it is being sent to them.  Please write the Helpdesk with the ORB number of such a booking so we can investigate.

I just sent a report to help@ownerreservations.com. I'm also on the line with Converge, but no help yet. Thank you.

We will be getting a call next week with a Relationship Manager to perform a Rate Review. I'd love to share with them your findings at that time, if possible.

No, I'm pretty sure that we do indeed require full address information, and pass it along to the payment processor.

Was Converge willing to at least cite a specific booking where a payment request was made without providing the required information?  We can check the logs and prove that it is being sent to them.  Please write the Helpdesk with the ORB number of such a booking so we can investigate.

I just sent a report to help@ownerreservations.com. I'm also on the line with Converge, but no help yet. Thank you.

I may be missing something here but when I read the provided link, it talks about sending an email message when a sms is received. However, I would be interested in getting a sms text message whenever there is an inquiry, booking, etc. on AirBnB or any other configured channels. Is this possible?

Could this be turned into an official feature request? 

Do you have recommendations for a page builder that can be used to build custom pages on a hosted OR site?  We really like the hosted feature but struggle with non-template pages (e.g. blank page) to ensure its responsive to phone vs desktop.

No, I'm pretty sure that we do indeed require full address information, and pass it along to the payment processor.

Was Converge willing to at least cite a specific booking where a payment request was made without providing the required information?  We can check the logs and prove that it is being sent to them.  Please write the Helpdesk with the ORB number of such a booking so we can investigate.

I don't think this has anything to do with Lynnbrook specifically.  Please write in to the Helpdesk with the ORB number of the booking and a description of the problem, and we'll take a look.

I think you mean Elavon/Converge. There is a requirement that you have the payor Zip code, and possibly other address details, be entered, or you can be downgraded to that 4% rate. You would want to reach out to Converge and have them walk you through how to ensure you are requiring the guest answer any required location details in order to qualify for the best rates. It's pretty easy to do, but have Converge talk you through where on your Converge login screen to access all the right locations for that info.

Adria, we have been working with them for over a month. They have offered no solutions. As far as we know, each of our guests have filled out all the information when entering their credit card into. Is there any way OwnerRez would accept a booking without all the info? I would hope not!

Can you write in a ticket to Help@OwnerReservations.com, so we can help you figure this out?

Done. Thank you.

I think you mean Elavon/Converge. There is a requirement that you have the payor Zip code, and possibly other address details, be entered, or you can be downgraded to that 4% rate. You would want to reach out to Converge and have them walk you through how to ensure you are requiring the guest answer any required location details in order to qualify for the best rates. It's pretty easy to do, but have Converge talk you through where on your Converge login screen to access all the right locations for that info.