General Help and Questions

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When clicking on OR C/B extension, and then "log in" to vrbo (in order to impost reviews), I am getting this:

{"statusCode":401,"error":"Unauthorized","message":"Unauthorized"}

Hello,

Is there any way to record a refundable security deposit received via check or cash, aside from making a note?  All I can see is a credit card option, which is not viable as I don't get the cards for this type of guest (multi-month with full-on rental agreements and proper security deposits).

Thanks

Ryan

We would like to see the use of TAG expanded. We have owners that do not wish to charge friends a Security Deposit and use a different Legal Agreement. We also charge a lower commission on owner referred bookings. This requires that it go beyond standard triggers and affect PM, rules and system messages. Is this possible in a future release? Also being able to automatically add, remove and change charges based on a TAG would solve problems regarding special handling in many situations. Adding a TAG to a booking that changed a number of parameters and standard charges would be VERY helpful.

Do they charged for manually added bookings (like those from friends) or only ones that go through OTA's or your website?

Can't you just mark it as a blocking in your calendar? Or if not, I would handle it outside of OR.

You cannot - just ignore it, as OwnerRez is in charge.

Thanks in advance.  :)
We're API connected to VRBO.  A guest wanted to add a day.  We did that and added the charge line item as a new line in payments.  OwnerRez computed everything and handled collecting the payment, perfect.  But VRBO is saying the amount is overdue.  How do we clear this off VRBO?

Did you ever find this answer to get a pop up to work to capture emails when someone visits your site??

On the lower two % discounts, you just need to apply multiple criteria to them. For example:

10% Discount for 5 nights:

• Where Number of Nights is Greater Than or Equal to 5 nights
• Where Number of Nights is Less Than 7 nights

5% Discount for 4 nights:

• Where Number of Nights is Equal to 4 nights

Or

• Where Number of Nights is Greater Than or Equal to 4 nights
• Where Number of Nights is Less Than 5 nights

I set 5% discount for 4 nights, 10% discount for 5 nights, 15% discount for 7 nights. I have a Vrbo guest booked for 7 nights and all 3 discounts were applied and she ended up receiving 30% discount. How do I fix this???

The answer with Airbnb is "it depends"...  Sometimes you can control who remits the taxes, other times Airbnb won't no matter what, and still other times Airbnb will whether you want them to or not.  :-/

Found this article, really comprehensive: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-taxes

I'm not seeing a way in Airbnb to disable tax remittance.

I like the advice of being in control and making sure that taxes are done and filled timely and I would like to do that. According to the Airbnb Occupancy taxes doc "...is required by law to collect and remit local taxed on behalf of hosts.." and they list all the locations where they do this which includes pretty much all the US states.

so how exactly can I be in control in Airbnb case? or the answer is simply "you can't in the case of Airbnb"

Hello! You sure can from the Rate Calendar (Tools > Rate Calendar). Rate Calendar overrides Seasons. Just select the dates you want, and then click Set Rules (or Set Rates). Make sure to leverage the Selection Mode options (Toggle, Range, or Columns) to make it easier to select the dates you're trying to change. For example, using Column would allow you to select Sun-Wed very quickly across months.

I want to set Sun-Wed as 2 night min, and the rest as 3 night min. I also want to set 4-5 night min around holidays. Having to create seasons in order to set minimum nights is very tedious and time consuming for me. I want to be able to click on a date on the calendar and set min nights, just as I do on Airbnb or Vrbo. Does Ownerrez have this feature?

That depends... Where were they coming from?  It may be easier for you to write in to the Helpdesk with a full description of the situation.

I ACCIDENTALLY DELETED IMPORTED BOOKINGS FROM OTHER CALENDARS. HOW CAN I BRING THEM BACK TO SHOW ON MY OWNERREZ CALENDAR? 

Didn't click one button under amenities. Problem solved.

Hi..
I am using a booking widget on my own site. I have it set to allow children. I have it in my rules to allow children. All rules,etc are applied to my property. HOWEVER...

The picture attached is what I get when I tested it out before adding the widget to my site-

Any ideas, suggestions to fix this would be greatly appreciated.

I have confirmed that, at present, there is no better way.

This may be useful:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks#airbnb-hot-tubs

If not, please write in to the Helpdesk with specifics so we can take a look.  A full resync of the property in the API connection sometimes helps too.

Hi Josh,

It had been resolved since last month. Basically, you just have to wait for Vrbo to do from their end. You’ll get the same error message until they are ready to do integration. 

At present, there is not.

You could probably hack a solution though: just make the weekend rates for the individual units something crazy high so nobody will book them.  Or for that matter, just make them the same price as the Whole House, in which case you don't really care if someone does.  :-)

Hi Maria,

I have the same error message, did your issue ever get solved?

If so,  what did you have to do?

Thanks

Josh

Yes, I am still having this problem - 4 properties of mine (out of 7) have hot tub selected in OR but don't appear as an amenity in VRBO.  Very frustrating.  I've reached out to my VRBO rep but same story, they don't really have an answer.  (incidentally, if you are editing your amenities directly in VRBO, there is no hot tub option to select!  So I think it's firmly a VRBO issue, not that that helps it get resolved any faster)

Thank you.  Is there a way to do a mass blocking for the individual units on weekends only? The mutual booking with our Whole Home has been a success and we want to make it so the individual units are not able to be blocked on the weekends.  I see that there is a place for check in/check out under Changeover Restrictions, but I don't think that will do what I need to do.  I want to restrict units 1, 2, & 3 from being able to be booked for a weekend. Only allowing the whole home. 

I see I posted here in late 2019. I checked several choices and part of who is the best processor depends on your volume and frequency of charges. For me, a mid-range volume, under $100k, Elavon was best (via Costco, apparently Elavon not via Costco has different terms.). If you go through Elavon/Costco, I am happy to refer you ($100 Costco card for you and me.) My contact. is Trevious.Grier@Elavon.com and is great.

Other people like Bambora, Lynnbrook, Ascent, etc. But you'd need to check terms.

Hi MB,

How is this working out for you ? I know this is a old post- we have Stripe but are looking for another solution. 

If you're using our Mutual Block feature:

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

Then, yes, you can create blocks in specific connected properties that do not block their other connected properties as they normally would.

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff#bypass

I have a triplex that is booked as single rental for all three, as well as whole home.  Is there a way to block the single properties on weekends from being available and keep the whole home available?

Was chatting with Breezeway recently and it sounds like this integration is on tap for later in 2022. In the meantime, there's a work around if we want to start using OR/Breezewway with our cleaners - any idea how well that work around works?