General Help and Questions

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Ownerrez channel bridge chrome extension gives error 1 reply

BlueMtnCabins
Aug 30, 2022 9:19 PM
Joined Jun, 2016 1159 posts

When clicking on OR C/B extension, and then "log in" to vrbo (in order to impost reviews), I am getting this:

 

{"statusCode":401,"error":"Unauthorized","message":"Unauthorized"}

Security deposit... by check 3 replies

Ventura County V
Aug 30, 2022 8:43 PM
Joined Mar, 2022 122 posts

Hello,

Is there any way to record a refundable security deposit received via check or cash, aside from making a note?  All I can see is a credit card option, which is not viable as I don't get the cards for this type of guest (multi-month with full-on rental agreements and proper security deposits).

 

Thanks

Ryan

Tags and message triggers 14 replies

Andree M
Aug 30, 2022 10:51 AM
Joined Nov, 2018 13 posts

We would like to see the use of TAG expanded. We have owners that do not wish to charge friends a Security Deposit and use a different Legal Agreement. We also charge a lower commission on owner referred bookings. This requires that it go beyond standard triggers and affect PM, rules and system messages. Is this possible in a future release? Also being able to automatically add, remove and change charges based on a TAG would solve problems regarding special handling in many situations. Adding a TAG to a booking that changed a number of parameters and standard charges would be VERY helpful.

Beyond Pricing - Will it charge on all rentals 8 replies

Maarten H
Aug 30, 2022 4:33 AM
Joined Jul, 2022 21 posts

Do they charged for manually added bookings (like those from friends) or only ones that go through OTA's or your website?

Can't you just mark it as a blocking in your calendar? Or if not, I would handle it outside of OR.

 

VRBO says payment received is overdue 1 reply

Ken T
Aug 29, 2022 9:38 PM
OR Team Member Joined Aug, 2019 1704 posts

You cannot - just ignore it, as OwnerRez is in charge.

VRBO says payment received is overdue 1 reply

Donna C
Aug 29, 2022 7:51 PM
Joined May, 2022 3 posts

Thanks in advance.  :)
We're API connected to VRBO.  A guest wanted to add a day.  We did that and added the charge line item as a new line in payments.  OwnerRez computed everything and handled collecting the payment, perfect.  But VRBO is saying the amount is overdue.  How do we clear this off VRBO?

How do you capture emails on your ownerres website if visitor does not request a quote? 2 replies

Wendy P
Aug 28, 2022 11:16 AM
Joined May, 2022 1 post

Did you ever find this answer to get a pop up to work to capture emails when someone visits your site??

Problem with discount 1 reply

Shawn H
Aug 27, 2022 11:32 AM
OR Team Member Joined Aug, 2021 289 posts

On the lower two % discounts, you just need to apply multiple criteria to them. For example:

10% Discount for 5 nights:

  • Where Number of Nights is Greater Than or Equal to 5 nights
  • Where Number of Nights is Less Than 7 nights

5% Discount for 4 nights:

  • Where Number of Nights is Equal to 4 nights

Or

  • Where Number of Nights is Greater Than or Equal to 4 nights
  • Where Number of Nights is Less Than 5 nights

 

Problem with discount 1 reply

LC House
Aug 26, 2022 10:44 PM
Joined Aug, 2022 15 posts

I set 5% discount for 4 nights, 10% discount for 5 nights, 15% discount for 7 nights. I have a Vrbo guest booked for 7 nights and all 3 discounts were applied and she ended up receiving 30% discount. How do I fix this???

Collecting and remitting taxes 12 replies

Ken T
Aug 25, 2022 9:57 PM
OR Team Member Joined Aug, 2019 1704 posts

The answer with Airbnb is "it depends"...  Sometimes you can control who remits the taxes, other times Airbnb won't no matter what, and still other times Airbnb will whether you want them to or not.  :-/

Collecting and remitting taxes 12 replies

Alin S
Aug 25, 2022 8:10 PM
Joined Aug, 2022 47 posts

Found this article, really comprehensive: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-taxes

Collecting and remitting taxes 12 replies

Alin S
Aug 25, 2022 2:36 PM
Joined Aug, 2022 47 posts

I'm not seeing a way in Airbnb to disable tax remittance.

I like the advice of being in control and making sure that taxes are done and filled timely and I would like to do that. According to the Airbnb Occupancy taxes doc "...is required by law to collect and remit local taxed on behalf of hosts.." and they list all the locations where they do this which includes pretty much all the US states.

so how exactly can I be in control in Airbnb case? or the answer is simply "you can't in the case of Airbnb"

Is there an easy way to set minimum nights without setting season? 1 reply

Shawn H
Aug 24, 2022 8:20 PM
OR Team Member Joined Aug, 2021 289 posts

Hello! You sure can from the Rate Calendar (Tools > Rate Calendar). Rate Calendar overrides Seasons. Just select the dates you want, and then click Set Rules (or Set Rates). Make sure to leverage the Selection Mode options (Toggle, Range, or Columns) to make it easier to select the dates you're trying to change. For example, using Column would allow you to select Sun-Wed very quickly across months.

Is there an easy way to set minimum nights without setting season? 1 reply

LC House
Aug 24, 2022 5:24 PM
Joined Aug, 2022 15 posts

I want to set Sun-Wed as 2 night min, and the rest as 3 night min. I also want to set 4-5 night min around holidays. Having to create seasons in order to set minimum nights is very tedious and time consuming for me. I want to be able to click on a date on the calendar and set min nights, just as I do on Airbnb or Vrbo. Does Ownerrez have this feature?

ACCIDENTALLY DELETED IMPORTED BOOKINGS 1 reply

Ken T
Aug 23, 2022 4:29 PM
OR Team Member Joined Aug, 2019 1704 posts

That depends... Where were they coming from?  It may be easier for you to write in to the Helpdesk with a full description of the situation.

ACCIDENTALLY DELETED IMPORTED BOOKINGS 1 reply

Rested a
Aug 23, 2022 12:50 PM
Joined Aug, 2022 1 post

I ACCIDENTALLY DELETED IMPORTED BOOKINGS FROM OTHER CALENDARS. HOW CAN I BRING THEM BACK TO SHOW ON MY OWNERREZ CALENDAR? 

Booking widget not fuctioning? 2 replies

William M
Aug 22, 2022 7:49 PM
Joined Aug, 2022 2 posts

Didn't click one button under amenities. Problem solved.

Booking widget not fuctioning? 2 replies

William M
Aug 22, 2022 7:36 PM
Joined Aug, 2022 2 posts

Hi..
I am using a booking widget on my own site. I have it set to allow children. I have it in my rules to allow children. All rules,etc are applied to my property. HOWEVER...

The picture attached is what I get when I tested it out before adding the widget to my site-

No Any ideas, suggestions to fix this would be greatly appreciated.

Summary page for contracts/deposits 3 replies

Ken T
Aug 22, 2022 6:12 PM
OR Team Member Joined Aug, 2019 1704 posts

I have confirmed that, at present, there is no better way.

Hot Tub Selected on OR but not showing up on VRBO 6 replies

Ken T
Aug 22, 2022 2:12 PM
OR Team Member Joined Aug, 2019 1704 posts

This may be useful:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks#airbnb-hot-tubs

If not, please write in to the Helpdesk with specifics so we can take a look.  A full resync of the property in the API connection sometimes helps too.

Vrbo API Integration Error 4 replies

Maria M
Aug 22, 2022 11:14 AM
Joined Jun, 2022 14 posts

Hi Josh,

It had been resolved since last month. Basically, you just have to wait for Vrbo to do from their end. You’ll get the same error message until they are ready to do integration. 

Blocking weekends in a mutual property 4 replies

Ken T
Aug 22, 2022 11:01 AM
OR Team Member Joined Aug, 2019 1704 posts

At present, there is not.

You could probably hack a solution though: just make the weekend rates for the individual units something crazy high so nobody will book them.  Or for that matter, just make them the same price as the Whole House, in which case you don't really care if someone does.  :-)

Vrbo API Integration Error 4 replies

Joshua S
Aug 21, 2022 10:26 PM
Joined Jul, 2022 1 post

Hi Maria,

 

I have the same error message, did your issue ever get solved?

 

If so,  what did you have to do?

 

Thanks

Josh

Hot Tub Selected on OR but not showing up on VRBO 6 replies

Julie M
Aug 21, 2022 12:55 PM
Joined Jan, 2021 12 posts

Yes, I am still having this problem - 4 properties of mine (out of 7) have hot tub selected in OR but don't appear as an amenity in VRBO.  Very frustrating.  I've reached out to my VRBO rep but same story, they don't really have an answer.  (incidentally, if you are editing your amenities directly in VRBO, there is no hot tub option to select!  So I think it's firmly a VRBO issue, not that that helps it get resolved any faster)

Blocking weekends in a mutual property 4 replies

Tobias
Aug 18, 2022 6:37 PM
Joined Aug, 2021 8 posts

Thank you.  Is there a way to do a mass blocking for the individual units on weekends only? The mutual booking with our Whole Home has been a success and we want to make it so the individual units are not able to be blocked on the weekends.  I see that there is a place for check in/check out under Changeover Restrictions, but I don't think that will do what I need to do.  I want to restrict units 1, 2, & 3 from being able to be booked for a weekend. Only allowing the whole home. 

 

How does the pricing between Stripe and Lynbrook compare? 35 replies

Adria
Aug 18, 2022 4:43 PM
Joined Jan, 2018 19 posts

I see I posted here in late 2019. I checked several choices and part of who is the best processor depends on your volume and frequency of charges. For me, a mid-range volume, under $100k, Elavon was best (via Costco, apparently Elavon not via Costco has different terms.). If you go through Elavon/Costco, I am happy to refer you ($100 Costco card for you and me.) My contact. is Trevious.Grier@Elavon.com and is great.

Other people like Bambora, Lynnbrook, Ascent, etc. But you'd need to check terms.

How does the pricing between Stripe and Lynbrook compare? 35 replies

Carl P
Aug 18, 2022 4:10 PM
Joined Oct, 2021 2 posts

Hi MB,

How is this working out for you ? I know this is a old post- we have Stripe but are looking for another solution. 

Blocking weekends in a mutual property 4 replies

Ken T
Aug 18, 2022 2:55 PM
OR Team Member Joined Aug, 2019 1704 posts

If you're using our Mutual Block feature:

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

Then, yes, you can create blocks in specific connected properties that do not block their other connected properties as they normally would.

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff#bypass

 

Blocking weekends in a mutual property 4 replies

Tobias
Aug 18, 2022 11:29 AM
Joined Aug, 2021 8 posts

I have a triplex that is booked as single rental for all three, as well as whole home.  Is there a way to block the single properties on weekends from being available and keep the whole home available?

Breezeway API 1 reply

CTK
Aug 18, 2022 1:18 AM
Joined Dec, 2020 33 posts

Was chatting with Breezeway recently and it sounds like this integration is on tap for later in 2022. In the meantime, there's a work around if we want to start using OR/Breezewway with our cleaners - any idea how well that work around works?