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Has anyone seen this error?  I tried to contact VRBO and OwnerRez, but no luck.  I have tried to reboot computer.  Logged in and out of all programs.  I have also made sure that the Channel bridge extension is the current version.  

Thanks Chris. I'll try again later. 

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.

It's too early to tell if its a system issue they will fix, or if they have changed the shape of the API and we'll need to release a Channel Bridge update to adapt to the new API.

We'll figure that out next week.

Yes, if you checked those boxes, that is exactly what would happen, which is why we don't recommend doing that.

Also, those default messages will include financial data for the booking, which will always be wrong, because it won't reflect the guest fees that the guests pay the channels directly.

I heard from Hospitable that there are issues with VRBO api. I just tried to run channel bridge to import bookings and it's failing. Any idea what's going on? 

Hi,

I have set up API integration option for Airbnb and Vrbo and there is a section for Email Send Booking Confirmation. The default is not checked, however, what happens if checked? 

I worry that Airbnb and Vrbo already send out booking confirmation through the channel directly and if the Email Send Booking Confirmation is checked, another email of booking confirmation is sent out of OwnerRez resulting in 2 booking confirmation to the guest. Is this what's going to happen?

TIA

The Preview button will only show if there are bookings that can be previewed.

Thank you. I verified through rate calendar and can see how the check-in/check-out prevention works.

Thank you for the quick response. I am crossing my fingers here.

Yes, you can control the checkin/checkout days in a special season covering specific dates.

This generally simply means that Vrbo has not yet set up their end of the API connection, so it isn't working properly yet.  When they do set up their end, these errors will go away.

Hi,

I am trying to set up special seasons to override property ability to check in/check out on specific dates.

If I set up override to prevent arrival / departure for start date: December 25 - end date: December 26. Does this mean OR removes the override on December 26 or December 27?

TIA,

Maria

Hi,

According to https://www.ownerrez.com/support/articles/custom-ical-links there should be a Preview button to the left of Prefill button if I were to use Fields to customize the iCal content.

However, I am not seeing the Preview button as indicated in the screenshot of help article.

Is this an issue with OR or expected behavior? How can I preview my field codes are done correctly?

Thank you,

Maria

Hi,

I have been trying to integrate with Vrbo through API and recently I received an email from Vrbo with the following content.

This report provides a view to the health of your most recent integration run.

Advertiser: Ascent Sparkle
Advertiser index processing failed with error
Advertiser Olb Provider not found.

Does anyone know what "Advertiser Olb Provider not found" mean? Is this a blocker to the API integration?

Thank you,

Maria

That makes sense. Thank you Ken T!

No, Stripe doesn't charge a processing fee on refunds. Only on initial payments (or if you collect against a security deposit hold or if you collect refundable security deposit). Some users choose to have their cancellation policy only refund a certain percentage and/or a cancellation fee tied to their cancellation policy to cover such costs in the event of a cancellation.

Ah.  Ok, thanks for the response.  So, I’ll just wait for them to pull back the value they placed in there.  I’m assuming I’ll have to pay the processing fees on both sides?  (Which really sucks because I didn’t initiate the cancellation).

Hi Timothy - If you have no funds (or not enough funds) in your Stripe account, they will pull back the amount needed for the refund from your linked bank account. You can see this activity under Balances on the Stripe mobile app or on the Stripe dashboard in your account. It usually takes a couple days from when you initiate the refund for this to occur if there are insufficient funds.

So, I have a guest that booked via VRBO and paid via my Stripe account.  Two days later they requested to cancel.  I approved it and cancelled it via OR but Stripe sent their payment and is now in my bank account.  I need to try and get this money back to the guest.  Should I go through Stripe or should I refund in a different manner?  TIA 

Generally, the system knows that Vrbo platform bookings and Airbnb bookings are not paid via OwnerRez, and so does not send payment messages with links.

Vrbo API bookings are paid through OwnerRez, so those would be sent where appropriate.

Hi,

I am new to OwnerRez and I am going through system messages and a few of them are related to sending payment links to guests for deposit, 1st payment, final payment and so on. I plan to use direct API integration with Airbnb and Vrbo. I have already set up integration with Stripe as credit card payment processor and use Price Lab for data driven spot pricing.

Assuming direct API integration with Airbnb and Vrbo already established, how will system messages related to sending payment links work? Won't Airbnb and/or Vrbo handle payment? What will OR actually use for populating {BUPAY}?

Hello! This work has made it through QA testing. It will be out in our next release, hopefully in the next week or two.

Hi, one thing I really like about OwnerRez is the messaging system.  It does a good job with triggers and it has been at the core of my use for many years.  I have listings on several different sites (Airbnb, VRBO, personal) as per the channel management system in OR

The addition of a whole different messaging system - such as Airbnb is nice, however, I have been forced to create new versions of my messages for that channel.  Although a bit of a pain, I created carbon copies (or close to) of all my messages.  I then use a small numbering system such as  ‘2a – Welcome to renters (email template)’ for rentals through my personal site, and ‘2b – Welcome to renters (Airbnb template)’ for renters through the Airbnb site, etc. I then use a condition based on the channel (as well as several other conditions) to trigger the message or not.  I am assuming that this is the best way to do this.

However, before separate channels, I used to go to the messages tab for a booking and see all the messages valid for the booking and when they were sent.  Now I see all possible messages (eg 2a, 2b, etc…).  Granted if the message is not relevant to the channel, then the trigger condition indicates that it will not be sent.   So everything works but it is so much harder to ensure all messages were sent out.  (ie. The date and channel are not the only things triggers are based on).

Is there a way to have OR present the messages tab for a booking and only show the queued messages relevant to the channel?  For example, instead of seeing ‘2a – Welcome to renters (email template)’ (will not send) and ‘2b – Welcome to renters (Airbnb template)’ (will be sent on Aug 28), I would only see the ‘2b’ message, not the ‘2a’ message that is meaningless to me for this booking.

Just wondering if I am doing something wrong here?  Has anyone a better way to do this?

Glenn

Yes, we actually recently noticed this ourselves and slated it for development.  Our holiday list tables were originally filled a few years ago before Juneteenth was a federal holiday, and those tables haven't been updated since then.  We will get that in there ASAP.

Thanks Ken,

I would obviously have more issues than what I mention if the API wasn't connected. So yes, it is. Just the rate adjustment doesn't work in the API. The airbnb one does not the booking.com one. 

But again thanks, I'll reach out to OR directly.

Can Juneteenth be added to the Federal Holiday list for the US?

I have sent all I know to send. Accurate reporting is important to me, Not sure why this particular glitch is occuring, Thanks, Mike

Is there a specific reason why OR support doesn't give a reply to this topic?

Please write in to the Helpdesk with specific examples including screenshots and URLs detailing what is wrong, so we can investigate.

Hello, I am having an issue with the reporting feature, I run a report and for some reason July numbers are never included in detailed reporting. Please reach out to me or give me some advice, Thanks, Mike B