Change Trigger Delay to "___ minutes after" or "____ hours after" event rather than only "___days after"

Status: Closed 3 Votes
This request is a duplicate of Triggers that can be sent after x number of hours
Bri
Aug 5, 2025 11:16 AM
OR Team Member Joined Mar, 2022 417 posts

[This topic has been merged with another topic (Triggers that can be sent after x number of hours).All unique votes have also been merged.]

Amy & Shawn
Jun 16, 2025 10:16 AM
Joined Nov, 2021 3 posts

Since the implementation of tag automations (thank you OwneRez!) another issues has arisen for us. We'd like to send different booking confirmations based on tags. e.g if a package is purchased that has early check-in we'd like the confirmation to say so instead of having to send a follow-up "reservation has changed" email. 

Problem is that "when reservation made" triggers seem to run before tags are applied, so we can't depend on the automation. This could be solved by a trigger fired a minute (or an hour) after the reservation was made. Having this would open up many more possibilities and flexibilities with guest and staff notifications. 

Bri
Aug 5, 2025 11:16 AM
OR Team Member Joined Mar, 2022 417 posts

[This topic has been merged with another topic (Triggers that can be sent after x number of hours).All unique votes have also been merged.]